Swiftqueue Reviews 155

I have been using the NHS app for quite a while now. It is now a reasonably good system. I can login quite quickly. Recently, I was prompted to use swift Q and chose to access it via my NHS login. I was booking a blood test appointment at Hemel Hospital.
Swift Q seems to fail at various levels.
Firstly, when I tried to book the blood test via swift Q it would not provide an option for me to choose the department that was referring me for the blood test. As a consequence I had to ring to book the appointment and that takes quite a lot of time on hold.
After that I received a text message confirmation of the appointment.
When I logged in to swift Q, I went to the appointments section and the appointment that I have made and had confirmed does not feature there.
There is no customer support link on the Swift Q portal. This is why I find myself reporting these problems here. These are basic defects. I’m very concerned that our local health authority is wasting money on a supplier like this which is not meeting a sufficiently high standard. Dealing with services like this costs the Patient may be something like three or four times their time and I am dubious about the time efficiency delivered to the health service.
I am surprised that the NHS App people tolerate access to swift Q via the NHS App because I think it is likely the NHS App reputation will suffer.

Efficient for some, but a nightmare for chronic pain sufferers.

While I initially found the Swiftqueue app easy to use with good initial availability, the reality of using this system while living with severe chronic pain and mobility issues has been a nightmare.
As an ambulatory wheelchair user with unpredictable flare-ups and sleep deprivation, being locked into a specific time slot simply doesn't work for me. I have had to cancel 3 or 4 times recently because I cannot predict how I will feel at a set time.

The old 'walk-in and wait' system was much better for my needs; it allowed me to travel by taxi when I felt well enough to move.
Now, I’ve been trying to get vital thyroid blood tests for months but keep missing out because the system is too restrictive.

While this might be more efficient for the hospital, it isn't 'greener grass' for patients with complex health needs. There is conflicting information about whether walk-ins are still allowed, but the current rigid scheduling makes accessing healthcare feel impossible when you are already struggling.

It is incredibly frustrating to feel like the system has become a barrier to getting the care I need.

Terrible. I am fairly competent with IT and attempted to use Swiftqueue to book an XRay appointment. I tried several times over a 6 day period and was unsuccessful every time. I had to renew my password twice after attempting to link it with my nhs log in. So very frustrating and when I did get past all this I had a message that the booking opportunity had expired. Not fit for purpose and probably costing the tax payers billions.

If the blood test wasn't important, I might have given it 2 stars. What nonsense. The doctor called me to book the test and pick up the form at the GP reception desk, so I did. I went for the blood test, and they told me it was the wrong place and the addresses are on the form. WHAT? The next available appointment is in two weeks! It doesn't matter that I need now before my appointment with specialist ,right now !no who would ask there? In two weeks, I won't need any more tests, and I'll probably forget anyway! Two weeks! People designing this app …..money grab that all what it is.wish you all health problems

Very few appointments appear to be available. You basically have to spend ages clicking refresh and hope that an appointment appears. Then you have to scramble like mad to try and book it before it disappears. The previous online system; Sangix, was much easier to use, but that is no longer available for the hospital I selected. And so was the the telephone system, also, no longer available.

Have used swiftqueue many times without any problem
Now I log in with same details it states incorrect
Use forgot password and enter a new password which is accepted
Log in using new password STATES DETAILS INCORRECT
Have tried 3or 4 times all fails
Reset password AGAIN
STILL FAILS TO LOGIN
Site is now useless
So will clog up the phone to book
USELESS

Appalling site, so user unfriendly & I'm fairly computer literate

I was sent a link to book an X-ray but I could not book because when I went through the link it said I did not have a referral. The system is very difficult to use and the website is clearly not fit for purpose. The NHS should not use this system. I have cancelled my account with swift queue as I did not ask for it in the first place. I know other people who find it impossible to use too.

Absolutely useless to book if you need a blood test within a month.
Not being able to book a test for at least a month before a hospital appointment (the date of which is sometimes known only days before) is unacceptable.

I have two appointments made for me by the Macmillan nurses, but they have since changed my Chemo cycle so I don't need the blood tests at that time. However, because those appointments were made on my behalf, they are not on my login. No way of emailing or contacting Swiftqueue myself. So therefore cannot cancel them without getting the Macmillan nurses to do it for me - surely they have better things to do? We need to stop spending money on technology that does not help build efficiency and cost saving into the NHS. When are we going to learn and stop wasting money?

The system is useless. 12 years old could create a better one. I wonder how much it cost to taxpayers? As for UK resident I am unable to add my mobile phone. The only codes are + and 3 starting with 8…. After some frustration managed to create an account, but no further. There seems to be no results for any hospital in my area.. ridiculous. Now I am worried about my personal data. Surely such a rubbish system cannot be robust to cyber crime.

I went to my surgery's website to book a blood test appointment, but the link to Swiftqueue came up giving me appointments for a different area of London and not where I live! I also have a further problem - my husband's name is recognised for blood tests on Swiftqueue, but under my email address and not his own. Therefore, I cannot get into the NHS site to check my blood test results. We both need to book our blood test appointments under our own email addresses.

I was trying to log in to my account, stated wrong details entered when l know they were correct, after a few more attempts l finally got in, you then sent a six digit code to my phone of which l entered you then state to get a pass- key or something similar, why is swiftqueue adopting third degree tactics? l also experience being connected to the Irish section from time to time when l live in England?, it’s so frustrating. Ken R
.

The worst booking app ever invented its so flakey , itbumps you out and back to the start looking for appointment then its giving a date weeks after database said there were multiple times available on a much earlier date just prior to the systrm dropping you out , the MOST frustrating app to do with health , its a danger for my Blood pressure , why do we accept this rubbish IT system that we tax paysrs will have most likely paid tru the nose for , more examples of second rate services sold to our health service ..... its rubbish and should be updated with a better app ......

Great in theory, but can't cope with the NHS' failings. When it works this is great, turn up, blood test done on time, out in 5 mins. Much better than the old take a ticket and wait for an hour system. Twice now though I've had bookings cancelled the evening before or the day itself. I'll learn not to book for Fridays or Mondays as nurses obviously enjoy long weekends. The next available appointment is then a month away. If the NHS clamped down on the vast amount of sick leave their staff take it would work much better.

An insanely technical solution to a non problem.

Before turn up get a queuing ticket and wait, now book remotely or turn up and book on your phone by visiting NHS login and some tortuous pages, given a choice of venues, successfully booking the one you are at, then wait. What are non technical people meant to do? Is the problem too many people are getting blood tests? Or is it we are not employing enough administrators, let's employ someone to administer this?

Online booking attempts
Dose not recognise my doctors practice so unable to book appointment
How much are the nhs paying for this service 🤔

Can’t get an appointment inside a month in advance! Surely most appointments are within a few days.
Why not extend the number of shorter term bookings?
The old deli ticket system worked better!

Sita who took my blood is the finest vampire in the whole of the NHS I didn’t feel a thing. St Cross Hospital, Rugby