Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded... See more
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Review summary
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Reviews shaping this summary
The cigars as ordered were as expected. Only concerns are with the transporter, were a lack of delivery data and information were not to my satisfaction. If that can be improved you deserve a five sta... See more
As always the quality of cigars purchased here was outstanding. The reason I went to a four this time was the shipping time took a lot longer than expected. I believe it was close to a month from orde... See more
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality. Only the missing transparency about potential taxes and the comparably high p... See more
Company details
Written by the company
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Contact info
Calle Andres, Perdomo S/N, 35008, Las Palmas de Gran Canaria, Spain
- +1 (850) 364-4421
- info@swisscubancigars.com
- www.swisscubancigars.com
4.0
Great
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Always relaible
The order arrived on time and was perfectly packaged - quality products at a very reasonable price.
March 20, 2026
Reply from SwissCubanCigars
Dear Mr. Jones,
Thank you for contacting us and bringing this matter to our attention. We offer our sincerest apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret to learn that you are not satisfied with your replacement order, placed in March 2026. However, upon reviewing the tracking information, it appears that local customs halted the import process for this order, and it was subsequently returned to our warehouse.
Therefore, it would be of great assistance if you could contact us as soon as possible so that we may provide you with the necessary answers, verify whether customs requested any specific documentation from you to release the package, and resolve this issue in the best way possible.
We value you and thank you for being our customer; your feedback is essential in helping us improve our service. If you have any questions or require further assistance regarding this matter, please do not hesitate to contact us via email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team would be delighted to assist you. We remain committed to our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Cohiba Talismán Edición Limitada 5 out…
Cohiba Talismán Edición Limitada 2017 5 out of 5 This is the best cuban cigar i have ever had smoked .
Fast delivery and good Services
March 18, 2026
Record correct net weight
Always reliable. But could be improved by correctly recording the net tobacco eight on the customs declaration. This is particularly important for UK customers as excuse tax is by weight not value. It would be easy to tweak the computer program that prints the label to record the net weight as 50% of the gross weight - which is more or less accurate.
March 10, 2026
Purchased Montecristo 1935 Maltes from…
Purchased Montecristo 1935 Maltes from SwissCubanCigars last year and I'd like to share my findings. The cardboard box, felt and cigar box itself probably real or really well done fakes. Here is the list of what is obvious fakes:
No date stamp anywhere, green government sticker hologram coat of arm didn't appear under UV light (like in all original seals), cigar bands are poor fakes (red gold instead of yellow , plus these gold rings are different in size), all cigars heads have different shape and look cheap. I smoked one, no flavors at all, just OKeish tobacco. No way these are cuban cigars. I purchased another box of Montecristo 1935 Maltes from Cubanlous. Paid a little over one thousand dollars. It was worth every penny. I learned a lesson, thank you Swisscubancigars!
Would anyone buy a high end swiss watch for $300 or designer sunglasses for $50?
May 15, 2025
Unprompted review
Bought a Box of Cohiba Siglio Vi
Bought a Box of Cohiba Siglio Vi. First box had issues in terms of quality. They replaced it but 2nd box wasn’t much better. Very suspect.
March 10, 2026
Reply from SwissCubanCigars
Dear Mr. Rashman,
Thank you for contacting us and informing us about this matter.
We sincerely apologize for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you were not satisfied with your order placed in December 2025, specifically regarding the flavor of the cigars. According to our platform, you were compensated for this issue.
Therefore, it would be very helpful if you could contact us as soon as possible so we can provide you with all the necessary answers and resolve this matter in the best way possible.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or require further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
This company needs to do better with…
This company needs to do better with its communication. Customer phone calls are not answered. Important questions sent by email are left unanswered. Purchasing methods are confusing. The customer is left in the dark.
May 7, 2026
Unprompted review
Reply from SwissCubanCigars
Dear Mr. Zajac
Thank you for contacting us and bringing this matter to our attention. We offer our sincerest apologies for any inconvenience this may have caused you.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret that you were not fully satisfied previously. In fact, upon reviewing our platform, we noted that the department in charge provided you with personalized assistance via email and phone calls, during which they explained how our payment processor works, specifically regarding your desire to use a particular credit card.
Therefore, if you wish, please feel free to contact us again as soon as possible so that we may provide further assistance and offer a clearer explanation of our order creation and payment processes.
We value you and thank you for being our customer; your feedback is essential in helping us improve our service. If you have any questions or require further assistance regarding this matter, please do not hesitate to contact us via email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team would be delighted to assist you. We remain committed to our 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Cigars arrived sooner than I thought…
Cigars arrived sooner than I thought and they were very good. Looking forward to my next order
February 25, 2026
After having problems with customs in…
After having problems with customs in my country, we found a way out and I was able to receive the cigars in another country. I received very thoughtful service. Thank you.
March 3, 2026
Received order today
Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded on 4 occasions from all around the world,so they are hard to find,the initial cost +freight+ import tax,cost me $270 au,well under au market price if available, customs Australia were totally useless,delaying processing by 6 weeks.
Still happy with my purchase,the two pristine cigars will go into my collection,I'll smoke the short one.add more cardboard to the package before sending for better protection
April 28, 2026
fake cigars
Cigars i received was fake and the company gaslighted me and don’t want to give me my money back
February 18, 2026
Trusted shop
Trusted shop , with excellent service, the order had been received even faster than I was expecting, everything is great with them, unless a very high selective taxation “ more than 100%” should have be paid for customs “ which ruined my happiness with the order”
At the end, thanks SwissCubanCigars.
February 25, 2026
Good Dominican and Nicaraguan real…
Good Dominican and Nicaraguan real cigars good service fsat delivery to Denmark thank you Swiss cuban cigars
February 10, 2026
The real deal for Cuban cigars
The real deal for Cuban cigars.
Ordering is simple and they ship out fast. Product quality and price is great!
January 13, 2026
Timely delivery and the delivered was…
Timely delivery and the delivered was as expected. A great experience
February 18, 2026
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