Swissport Reviews 

Absolutely Terrible. Just came of a 5 hour flight and have been waiting for my luggage for a good 2 hours after getting off the plane. Wouldn’t even bother coming on holiday as the hellish time you have to suffer with Swiss port is not worth it. You would have to pay me £11,000-i spent on this holiday to sit through this torture.

Absolutely crap. What is the point of booking business class flights when they put the first passengers off of the flight into a bus first to be then last off and at the back of the queue at passport control 150 + passengers in front. They have no clue how to run an efficient service .

Thank you to the staff at Manchester Airport terminal 2 who looked after me after Brussels Airways cancelled my flight without telling me and then rebooked on a Lufthansa flight me again without telling me. They found an airport hotel and rebooked my return flight a day later as I wanted 4 nights in Warsaw as planned, not 3. Thank you.

Landed over 30 mins ago still waiting on luggage an absolute joke

Our luggage was misplaced at Majorca airport and swissport too almost 3 days to deliver our luggage 30 mins away. Absolutely shocking. They should be delivering it that same day surely!

Swissport staff at Manchester airport today with disgusting attitudes, names Ellie, Sarah , Connor the supervisor. We missed our family flights because they didnt bother to check my passport at all , whilst taking me through secure staff routes a clear security risk. And they claim they don't need to check my ID!! Complaint logged and legal action pending I advise others to do the same to stop these Jobsworths from running our Airports.

We’ve been flying with our dog for six years, but suddenly, when Swissport was handling check-in, they gave us a hard time about the breed, and we missed our flight as a result (the dog is perfectly healthy). They have a terrible attitude; the service was awful—it’s unbelievable.

BRISTOL AIRPORT SHOCKING
Why is this company at all Airports when they are Absolutely useless. Promise after promise but no follow through.
I HOPE YOU EXPERIENCE what i did last week on your travels. VILE, vile vile.

The staff member that dealt with us was Olesia, if i could leave 0 stars believe me I would. She was so rude and disrespectful and honestly in this day and age this behaviour was unacceptable, the tone and attitude she presented us with made me and my friend very uncomfortable. She looked me up and down with an expression that felt very condescending. Staff that are actively dealing with members of the public and HUMAN BEINGS IN GENERAL should be more considerate and respectful and think twice before behaving in such a manner as they have no idea how impactful these things can be on people. SHAMEFUL to say the least. Grown adults behaving worse than children, manners are free.

Swissport at Edinburgh Airport have had 2.5 (two and a half) hours to deliver our baggage to the correct terminal. My airpod shows the bags haven't moved for 1.5 hours. Although the problem is with Swissport, Edinburgh Airport accepted this excuse for a company as baggage handling agents. Edinburgh Airport is equally culpable for the shocking service.

⭐ 1-star review

Absolutely unacceptable baggage handling – easyJet / Swissport

Our experience with the baggage service on easyJet flight EJU7253 has been absolutely appalling.

We have now been waiting for over an hour because our luggage was delivered to the wrong terminal, on the other side of the airport. We are still waiting and have been given no clear indication of when our bags will actually arrive.

What makes this even more frustrating is that we keep being told different things by different people. There is no consistent information and, incredibly, there doesn't appear to be any easyJet staff available to help or provide proper updates.

We are travelling with an 18-month-old and a five-year-old, so being left waiting around indefinitely because the luggage has been sent to the wrong terminal is particularly stressful and completely unacceptable.

The whole situation has been chaotic, with nobody taking clear responsibility or giving us a straightforward answer.

Swissport needs to get someone to the correct terminal immediately and sort this out. Customers should not be left waiting for hours because luggage has been sent to the wrong part of the airport.

Very poor service and an extremely frustrating end to our journey.

Employed by Ryan air to handle airline hold luggage. Kept passengers waiting 2 hours after plane landing before finally carrying out their commercial responsibilities. 1 man in a van probably.

Awful service in Sofia, Bulgaria.
My luggage was delayed for a hiking holiday. They were supposed to send it to my first hotel in Sofia and it never arrived. I then had to hike for 4 days in inappropriate clothes. They failed in multiple ways:
1/ they promised to send my luggage twice and never did.
2/ they were entirely uncontactable during their working hours. I called multiple times over multiple days and nothing.
3/ I only got my suitcase back because I went to the airport on my final day of the holiday. I was too scared to trust them.
4/ the lost luggage location in the airport is so poorly sign posted that we were searching forever.
At one point I called one of the other lost luggage desks for Ryanair. They picked up in a few seconds and weren't able to help because they were run by different companies. I just wanted to show here the difference in the quality of service. This desk actually picked up their phone!.
Shocked at how poor it was.

Very rude gate staff i was going in and stopped me and told me to pay €84 for one plastic bag with two shoes because check in bag was past limit .searched it up later and not same price and all of this was in marrakesh airport , they said they only accept cash and not Ireland cards bad service because I paid for food in marrakesh with ireland card was going to dublin that day with ryanair at 6:20am

I cannot even describe the rude way I was treated at the Corfù Airport.
First of all let me describe the ladies at the desk:
1. Curly short Brown hair, around 40 years old
2. Young girl with long Brown hair in a ponytail (20-25 years more or less)
3. Young girl with long blond hair (20-25 years old)

I had problems in making the check in at home due to a Flight Company bug .
So, I went to the Airport asking for Help.
The Airport staff brought me to this desk where the workers litterally huffed in front of my face.
When I gently asked what did I do to make them angry, they told me that It was not their problem and that I had to do the check in by myself (Little reminder: I went there because I could not do the check in by myself).

I was crying in panic and they were only able to tell me "we can't do anything, It's your responsability".

In the end: I work with the public everyday, at the front desk.
If I only treated One client like that I would have been fired straight away.
Even if the request Is not up to the workers, kindness Is free.

Hope they Will be fired.

Awful
Customer service we went to the desk in Cardiff airport on arrival as our suitcase was damaged . Met with ignorant staff told it’s all done online scan the QR code I asked do I fill anything in at airport told NO. When home QR code wouldn’t let me do anything I rung the number ( lucky I took a photo ) left two voicemails nobody returned my calls . Then emailed and was told I shouldn’t have left the airport until they saw the damage to case strange that as I was speaking to your staff member with my case who wasn’t bothered awful service you should be ashamed of yourselves

Glasgow airport. You have the worst staff in Europe. Ryanair gates.

Swiss cargo services B558 Shoreham road Hounslow

I experienced an incredibly dangerous and disgraceful incident at the Swissport Heathrow Cargo sheds while collecting urgent, time-sensitive cancer medication.
A staff member named Mr Nick Whitty was extremely rude, hostile, and aggressive. When I asked why there was a delay, he began shouting profanities, threatened to withhold the critical medicine, and physically advanced toward me in an intimidating, violent manner. Drivers are completely sick of his attitude; he consistently treats non-white drivers with utter contempt and hostility while reserving decent treatment only for people of his own demographic.

Fearing for my physical safety, I had to retreat to my vehicle. As I got in, he rushed to slam the warehouse shutters down. Distracted and shaken by his aggressive pursuit, I hit the ramp kerb, bursting my front left tyre. Instead of helping, he stood behind the shutters laughing and giggling at the damage.

I have reported this directly to the Shift Manager on-site, and a formal gross misconduct complaint is being escalated to Swissport HQ and HR. This individual is a massive liability and a disgrace to the company. Swissport management needs to take disciplinary action immediately. Bullying and physical intimidation of drivers must stop.

On the Milan-Glasgow flight, Wizzair destroyed our suitcase. As soon as we arrived at Glasgow Airport, it was extremely difficult to find a staff member to help us fill out the PIR (Property Irregularity Report). We completed the PIR with an airport agent. They then sent an email that didn't respond due to DNS issues and provided a phone number where nobody answered.
We were traveling, so we couldn't handle it at the time. Once back in Italy, we tried to contact them, but the 7-day deadline had passed and no one protected our rights. They're scammers.

Your contracted airport security staff are a joke!

Perhaps make sure that staff checking in customers can actually communicate clearly in the language of the country where the airport is located?

Perhaps teach them what different types of identification are?

Perhaps teach them that trying to embarrassing customers whilst hiding behind their 'only doing my job' front is likely to have consequences for their future careers?

Perhaps make sure they comply with published regulations by ensuing their own ID is visible to save you time having to find who is being formally complained about?

Perhaps train and assess your staff properly before making the travelling public have to re-educate them?