I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Finding a way around choosing a Private Health Insurance in the UK This company was very helpful, thorough in their research, going to great lengths to ensure that excellent advice was given. I... See more
Company replied
Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to... See more
Company replied
Had a great experience with Switch Health this year to renew my insurance. Josh was in touch with me and was very thorough in going through my needs, etc for the following year's insurance. He too... See more
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Company details
- Insurance Agency
- Business Insurance Company
- Health Insurance Agency
- Income Protection Insurance Company
- Insurance Broker
- Term Life Insurance Provider Company
Written by the company
Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save
Special Trustpilot offer
Written by the company
- £100 Cashback
- We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.
No1 Insurance Broker On Trustpilot
Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.
Contact info
Switch Health, 121 Promenade, GL50 1NW, Cheltenham, United Kingdom
- 01242 371300
- jackchandler@switchhealth.co.uk
- www.switchhealth.co.uk
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid all costs when things go wrong
Avoid all costs when things go wrong. They don't stand in your corner. Paid into policy for 6 years. They can offer any help or advice. Basically just left us to it. They recommend vitality which are a s*** company. Don't waste your money.
They're all in bed together making their lovely commission.
TRYING TO DENY ALL KNOWLEDGE DOES NOT WORK WITH ME.
Read reply. Yes I can prove prove this with.
No point denying no knowledge. Have evidence.
Will not be removing my review. Will not be bullied.!!!!
February 23, 2026
Unprompted review
Reply from Switch Health
Hi Shawn,
We’ve carried out a full check and we cannot identify you as a customer. You are not in our CRM, we have no record of a policy arranged by us in your name, and nothing in your review matches any account we can trace.
Also, our client reviews are normally submitted via a verified link issued after a plan is arranged. Your review appears to be an unverified, organic post, which means there is currently no evidence it relates to a genuine customer experience.
Because of that, we’re requesting that you provide details so we can investigate properly: full name, policy number, insurer, and the date you arranged cover. If you won’t provide that, we will be reporting this review to the platform as misleading and not based on a genuine customer interaction.
For clarity, we do not “leave clients to it” when there’s a claims or service issue. Where we are the appointed broker, we support clients through insurer processes and escalate with the provider when needed, within the limits of what brokers can legally do.
If you are able to evidence you were a client, we will respond in full. If not, we ask you to remove the review immediately.
Kind regards
Switch Health
Prompt and courteous service from Switch.
Nathan was always prompt in returning calls and gave invaluable advice. He was polite on the phone and very helpful.
February 19, 2026
Reply from Switch Health
We’re so pleased to hear that Nathan was prompt in returning your calls and able to provide advice you found invaluable. Being responsive, polite, and genuinely helpful is exactly the standard we aim to deliver, and it’s wonderful to know he reflected that in your interactions.
We’ll be sure to pass your kind feedback on to Nathan. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Switch Health
Great service from Alex
Great service from Alex. Very efficient, not pushy and a delight to deal with.
February 18, 2026
Reply from Switch Health
Thank you so much for your thoughtful feedback!
We’re delighted to hear that you had a great experience with Alex Burton! He takes real pride in being efficient, approachable, and never pushy, so your comments mean a lot. We’ll be sure to pass along your kind words to him.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
Switch Health
Every year they get me a better insurance offer
Happy with the result every time. The process is quite quick and painless.
February 18, 2026
Reply from Switch Health
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the results every time and that the process feels quick and painless. That’s exactly the experience we strive to provide.
We truly appreciate your continued trust and look forward to serving you again soon!
Kind regards,
Switch Health
Reply from Switch Health
Thank you for your thoughtful feedback. We’re delighted to hear that you found our service prompt, polite, and helpful.
Our priority is to provide clear guidance, responsive support, and tailored solutions to meet our clients’ needs. It’s always rewarding to know that our commitment to service is making a positive difference.
We truly appreciate your trust and look forward to assisting you again in the future.
Kind regards,
Switch Health
Well advised
My needs were discussed very thoroughly and I was presented with 2 options. I was given the pros and cons of both and the best option for my circumstances was suggested. I had been very well advised and accepted the proposal. I felt I had been very well looked after.
February 16, 2026
Reply from Switch Health
hank you for your thoughtful feedback.
We’re delighted to hear that your advisor, Alexandra, took the time to thoroughly understand your needs and clearly explain the pros and cons of the options available. Ensuring you feel confident, well-advised, and properly looked after is exactly what we aim for.
We truly appreciate you placing your trust in us.
Kind regards,
Switch Health
Nice dealing with grown up
Having received a hike in premium of 35% from my existing provider I was keen to "compare the market". Unfortunately the comprisons websites just throw up a load of quotes but making comparisons is rather difficult as each provider has a different way of describing their offerings.
I then received a call from Elaine Morgan of Switch, friendly yet professional, she identified a new provider offering comparable provision at a price I could stomach. Her knowledge of the market and the products was evident.
She even managed to make the compliance stuff, that usually causes me to lose the will to live, tolerable.
February 16, 2026
Reply from Switch Health
Thank you for taking the time to share your feedback.
We’re delighted that Elaine Morgan was able to step in and make the process clearer and more manageable. Comparing providers can certainly be overwhelming, and it’s great to know her knowledge, professionalism, and friendly approach helped you find a comparable option at a price that worked for you.
We’re especially pleased she was able to guide you through the compliance process in a way that felt straightforward and even tolerable!
We truly appreciate your comments and your trust in us.
Kind regards,
Switch Health
Elaine was very professional
Elaine was very professional. Explained issues clearly and gave me confidence to go ahead with the switch giving me a great saving.
February 13, 2026
Reply from Switch Health
Thank you for your lovely feedback.
We’re so pleased to hear that Elaine was able to clearly explain everything and give you the confidence to proceed. It’s great to know she helped you secure a fantastic saving as well.
We really appreciate you taking the time to share your experience.
Kind regards,
Switch Health
Very impressed with the service…
Very impressed with the service provided, Elaine Morgan in particular was extremely helpful and the speed she attended to my request was very impressive indeed.
February 6, 2026
Reply from Switch Health
Thank you so much for your kind words and for taking the time to share your experience.
We’re absolutely delighted to hear that you were impressed with the service you received, and we’ll be sure to pass your feedback on to Elaine Morgan. She takes great pride in supporting our customers, and it’s wonderful to know that her responsiveness and dedication made such a positive impact.
Providing efficient, attentive service is something we strive for every day, and your feedback truly means a lot to our team. If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Switch Health
Alexandra was absolutely great
Alexandra was absolutely great! So helpful and supportive through the renewal process, and provided clear information about the alternative options before finalising a better deal by switching to alternative provider this year. Thanks again for all you help!
January 27, 2026
Reply from Switch Health
Dear Alan,
Thank you so much for taking the time to share your experience. We’re delighted to hear that your advisor, Alexandra was able to support you so effectively throughout the renewal process and help you find a better deal.
Providing clear guidance and genuinely helpful options is exactly what we strive for, so your feedback means a lot. We’ll be sure to pass on your kind words to Alexandra.
Thanks again for choosing Switch Health.
Really impressed with the whole…
Really impressed with the whole service. Everything was explained clearly, easy to follow and managed quickly. I would highly recommend.
February 2, 2026
Reply from Switch Health
Dear Mrs Moore,
Thank you so much for your kind feedback. We’re really pleased to hear that your advisor, Josh, provided clear, straightforward, and quick service. Your recommendation means a lot to us, we look forward to catching up with you at your renewal.
Kind regards,
Switch Health
Reply from Switch Health
Dear Geoffrey,
Thank you for leaving us a 5 star review. We appreciate you taking the time to share your experience!
Kind regards,
Switch Health
Alexandra was most helpful and gave…
Alexandra was most helpful and gave clear information and explanation.
January 29, 2026
Reply from Switch Health
Dear Mr Khakbaz-Mohseni,
We appreciate your kind feedback and are delighted to know that your advisor, Alexandra was able to assist you clearly and effectively. We look forward to speaking to you again at your renewal.
Kind regards,
Switch Health
Alexandra was very helpful and…
Alexandra was very helpful and efficient. Saved money and got a better product too.
January 28, 2026
Reply from Switch Health
Dear Mrs Dalrymple,
We appreciate your feedback and are glad to hear your advisor, Alexandra was able to assist you efficiently while helping you save money and find a better product. We look forward to continuing to support your insurance needs at your renewal.
Kind regards,
Switch Health
Elaine was very polite and helpful
Elaine was very polite and helpful, she is such a sweet soul. Well detailed and very good quality of service with the fairest price ever. Highly recommendable. 😊👍
January 27, 2026
Reply from Switch Health
Dear Mr Nelson,
Thank you for taking the time to share such a kind and detailed review. We’re delighted to hear about your positive experience and that Elaine’s professionalism, care, and dedication stood out to you.
Providing high-quality service at fair and transparent pricing is something we take great pride in, so your feedback is incredibly meaningful to our team. Your recommendation is sincerely appreciated, and we look forward to speaking to you again at your renewal.
Kind regards,
Switch Health
Communication was perfect
Communication was perfect. Jordan was easy to speak to, understanding and extremely helpful. I have recommended Jordan to other family members looking to switch.
January 27, 2026
Reply from Switch Health
Dear Mr Johnson,
Thank you very much for sharing your experience. We’re so pleased to hear that communication met your expectations and that Jordan was easy to speak with, understanding, and extremely helpful throughout the process.
Providing clear, supportive, and reliable service is a top priority for us, so your feedback is truly appreciated. We’re especially grateful for your recommendation to family members—it means a great deal to our team. We look forward to assisting you and your family again in the future.
Kind regards,
Switch Health
Excellent Service and knowledge from Ella Matthews
It should be noted that Ella Matthews gave me excellent advice and help in selecting the best available Private Medical Insurance for the coming year, with an improved policy which was cheaper than my current medical insurance.
January 27, 2026
Reply from Switch Health
Dear Mr Hoffman,
Thank you for taking the time to share your feedback. We’re delighted to hear that Ella Matthews provided excellent advice and guidance in helping you select the most suitable Private Medical Insurance for the coming year. Ensuring our clients receive clear, informed recommendations—while securing improved cover at a better price—is exactly what we strive for.
Your satisfaction means a great deal to us, and we truly appreciate your trust in our team. We look forward to continuing to support your insurance needs in the future.
Kind regards,
Switch Health
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish, been with them for at least 5 years, conner was amazing, no hassle, very easy and smooth operation, definitely recommended
January 27, 2026
Reply from Switch Health
Dear Mr Maljee,
Thank you for your wonderful feedback and continued loyalty over the past five years. We’re absolutely delighted to hear that you experienced brilliant service from start to finish and that Conner made the process smooth, easy, and hassle-free. Long-term trust from our clients means everything to us, and your recommendation is sincerely appreciated. We look forward to continuing to support you in the future.
Kind regards,
Switch Health
Absolute delight to work with Connor
Absolute delight to work with Connor - thank you for guiding me through his journey. I appreciate all your help.
January 27, 2026
Reply from Switch Health
Dear Ms Sawle,
Thank you very much for your kind feedback. We’re delighted to hear that working with Connor was such a positive experience and that you felt well supported throughout the entire journey.
Providing clear guidance and attentive service is something we take great pride in, so your appreciation truly means a lot to us. We’re grateful for the opportunity to assist you and look forward to supporting you again at your renewal.
Kind regards,
Switch Health
Elaine Morgan was recommended to me and…
Elaine Morgan was recommended to me and was extremely helpful in helping me organise my health insurance policy - she explained everything clearly and checked that everything I needed cover for was covered.
January 27, 2026
Reply from Switch Health
Dear Miss Morris,
Thank you for taking the time to share your experience. We’re delighted to hear that Elaine Morgan was able to assist you so effectively with organising your health insurance policy. Ensuring everything is clearly explained and that all your coverage needs are fully met is a priority for us, so it’s wonderful to know Elaine delivered on that.
We truly appreciate the recommendation and your trust in our team, and we look forward to supporting you again at your renewal.
Kind regards,
Switch Health
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