Sykes Holiday Cottages Reviews 

Everything worked perfectly, property even better than expected.Helpful , friendly hosts , great location.

Fabulous location and property, exceeded our expectations, definitely will be returning.

All great and always a good picture of the property

I’m incredibly disappointed with my experience with Sykes Holiday Cottages.

Prior to our holiday, I desperately needed to speak to someone regarding our booking, but trying to actually get hold of a human being was virtually impossible. I tried repeatedly to contact customer services and got absolutely nowhere.

When you’re paying a significant amount of money for a holiday, you expect there to be a reasonable level of customer support available, particularly when you have an issue that needs resolving before you travel. Instead, I felt like I was going around in circles with no clear way of speaking to somebody who could actually help.

The most frustrating part is that Sykes is a huge holiday cottage company, yet the customer service experience feels completely impersonal. It shouldn’t be this difficult for a paying customer to have a conversation with someone about their booking.

The cottage itself isn’t the issue here — my complaint is specifically about the lack of accessible customer service and support from Sykes.

Unfortunately, based on this experience, I would seriously think twice before booking through Sykes again. Customer service really matters, especially when something goes wrong, and on this occasion I felt completely let down.

Prompt help by telephone, a rare event these days

The booking process was straightforward and it was an easy process.

Goood range of properties to choose from, easy booking system.
Our bungalow was clean, tidy, spacious and exactly as described on the website

Returned to the same cottage we had last year in Yorkshire lovely place to stay and beautiful countryside Sheepfold Cottage spotless cosy and comfortable

The holiday property we used absolutely amazing. The website is easy to use, the information was accurate.

We received a recommendation for Sykes for our planned trip to England and were offered great accommodation options. We thoroughly enjoyed our journey through Cornwall and Devon, stayed in wonderful houses, and can highly recommend Sykes.

It was easy and quick to book with Sykes. The website is easier to navigate than some others out there and the confirmation of our booking was quick and included all the information we needed. We’ll definitely use Sykes again.

The experience with Sykes was good. Kept well informed as to when payments were needed. Helpful emails about the holiday. The only issue we had was the the back door key didn't work from the inside.

Great lady via chat. Confirmed price, assured us that existing cleaning & soft furnishing issues had been attended to.

Then using the payment link supplied the deposit changed from £10 to over £300 & overall price by £1.
No choice option to pay the fully advertised & checked against the property as applicable the £10 deposit.
I had to just pay to secure the property & price… had just been told about dynamic pricing.
I raised these issues on Messenger & after not receiving a reply later used WhatsApp. The first reply said that the property was not part of the £10 deposit & gav no detail.

At the same time I received a reply from another colleague on the other chat. Apology & escalated to find out why deposit wasn’t £10.

Very confusing. I have screen shots of all three chats & would still like an explanation as to why 2 staff say I should have been able to only pay £10 deposit & another said no.

In addition would like additional assurance tgat the property has better pillows & cleaners. Thank you.

Easy booking process, have used Sykes before not had a problem with them.

Straight forward and easy to use even for us oldies

Lovely cottage for 2 people. Fabulous views

Booked holiday house online with relatively little fuss, although finding the house on the website was not easy. Maybe I need more practice..?

Perfect location just a short walk to the beach. The place was clean, well stocked with towels and bedding and felt very comfortable. We also loved the welcome package waiting for us on arrival, a really thoughtful touch. Before we arrived, the owner sent clear and useful details about the stay, which made everything smooth and stress free. We look forward to booking again.

The booking process was simple and efficient, and the accommodation was excellent.

We very much enjoyed staying at the Hayloft