It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... See more
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It started well and then went downhill from a customer service perspective. Yes there was an email from the person ‘looking after’ the process. When I arrived he was away from his desk. This contin... See more
Company replied
Staff at the North Wales Audi showroom were friendly, knowledgeable & polite. They helped us to choose the vehicle that best suited our needs & kept us updated throughout the production process. They... See more
Company replied
From the moment the booking was made, to driving away, everything was done very professionally. On arrival I was greeted by Frank, I have dealt with Frank for almost every visit and he never fails t... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
232 reviews
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Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review, Mrs P M Owen. We are delighted to hear that you had a straightforward, no problem service at North Wales Audi. We strive to provide the best customer service and we are glad that we could meet your expectations.
MOT timings
My car was booked in for a mot at 10:00 which should take 1 hour but in reality it was over 2 1/2 hours even though I said I was waiting at the garage.
November 20, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your review, Mrs Hanson. We are sorry to hear that your experience at North Wales Audi was not up to our usual standards. We understand that your time is valuable and we apologize for the delay in completing your MOT. We take customer feedback seriously and will use your comments to help us improve our services. We hope that you will give us another chance to provide you with a better experience in the future. Thank you for taking the time to share your feedback. Kind Regards Tony Gibbons General Sales Manager
A really poor experience
A really poor experience. I was booked in to have some work done, took the morning off work and did a 60 mile round trip. I was booked in at reception and sat in the waiting area. 2 hours later I was told that the part to do the work had not been received and the work could not be done!!! No further explanation. No attempt to keep me as a customer.
I shall be going elsewhere!
November 7, 2023
Unprompted review
Reply from Sytner Group - North Wales Audi
Hi Michael, I am sorry that your experience only warranted a 1 Star response, Here at North Wales Audi we strive to deliver the perfect service to our customers, however things don't always go to plan, I I remember your case as it happened, the part sent looked right, it was only when we went to fit it that we noticed the slight difference, you are right, we could not complete the work with the incorrect part, We are a very proud team Here at Audi but we are not too proud to admit when we are wrong. Kind Regards Tony Gibbons General Sales Manager
Very friendly staff and service.
October 5, 2023
Reply from Sytner Group - North Wales Audi
Thank you Mr Roberts. We are delighted to hear that you had a positive experience with our friendly staff and service. We strive to provide the best customer service and we are glad that we could meet your expectations.
Great service by friendly staff that…
Great service by friendly staff that know their product.
October 20, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mr Steadman. We are delighted to hear that you had a great experience with our friendly staff at North Wales Audi. We strive to ensure that our customers receive the best service possible and that our staff are knowledgeable about our products. We are glad that you were satisfied with the service you received and we hope to see you again soon. Thank you for choosing North Wales Audi.
Car collected and returned on time
Car collected and returned on time. I was kept up to date with all work necessary and completed. Couteous service
October 11, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind review Maureen. We are delighted to hear that you were kept up to date with all the work necessary and completed. We strive to provide a courteous service to all our customers and are pleased that you experienced this. We are committed to providing a reliable and efficient service and are glad that your car was collected and returned on time. We look forward to welcoming you back to North Wales Audi in the future.
Excellent service as always.
October 9, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Butcher! We are delighted to hear that you had an excellent experience with us at North Wales Audi. We strive to provide the best service possible and it is great to know that we have achieved this. We value your custom and look forward to seeing you again soon. If there is anything else we can do to make your experience even better, please do not hesitate to let us know. Thank you for your continued support.
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mr Parr. We are delighted to hear that you had a pleasant experience with us at North Wales Audi. Our team strives to provide friendly and efficient service to all our customers, and we are glad that we were able to meet your expectations. We value your feedback and we hope to see you again soon. Thank you for choosing North Wales Audi.
Efficient customer service
Efficient, welcoming customer service. Advised of timescale for work and rang to advise completion of work, which was in fact quicker than expected.
September 27, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mr Norris. We are delighted to hear that you had a positive experience with us at North Wales Audi. We strive to provide efficient and welcoming customer service, and it is great to hear that we achieved this for you. We are also pleased to hear that the work was completed quicker than expected. We hope that you will continue to choose North Wales Audi for all your motoring needs. Thank you for your custom.
Everyone treated us so well and were…veryhelpful.First tme i bought an audi andall the people i came in contact with helped and explained everything.
Everyone treated us so well and were very very helpful indeed, never had an audi before so there help was much appreciated.
September 6, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mrs Thomas. We are delighted to hear that you had a great experience with us at North Wales Audi. We understand that buying a new car can be a daunting experience, so we are glad that our team was able to provide you with the help and support you needed. We hope that you are enjoying your new Audi and that you will continue to have a positive experience with us in the future. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Very helpfull staff, polite, and good attention to detail.
Very helpfull staff, which made sure my car was imaculate before I collected it.
August 24, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Erwyn. We are delighted to hear that you had a great experience with us at North Wales Audi. Our team is committed to providing the highest level of customer service and we are pleased that you felt looked after. We understand how important it is to have a car that is in perfect condition and we are glad that we were able to meet your expectations. We hope to see you again soon and we look forward to providing you with the same level of service. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Staff could not be more helpful-…
Staff could not be more helpful- helping me to choose the right car for myself, keeping me up to date with the progress of the purchase and a seamless exchange of my old car for the new one
August 31, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Anne. We are delighted to hear that you had such a positive experience with us at North Wales Audi. Our team is dedicated to providing the best customer service and we are pleased that we were able to help you find the perfect car for you. We are also glad that the purchase and exchange of your old car for the new one went smoothly. We look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
Great customer service!
August 16, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Ms Dawson. We are delighted to hear that you had a great experience with us at North Wales Audi. Our team is committed to providing the highest level of customer service and we are pleased that you felt this during your visit. We strive to ensure that all of our customers have a positive experience and we are glad that we were able to meet your expectations. We look forward to seeing you again soon. Best Regards Johnathan Baxter
Poor service
In the last few years I have had several new Audi cars
Due for a change so rang Audi Llandudno, nobody available so took my details and promised to call me back
Nobody called me back after 6 hours so rang them again, chap unfortunately told me he was unable to deal with me and took my details again
Not really Audi standards of service and a repeat customer of 3 Audi cars and 1 Volkswagen lost
Pity as service people very good
August 16, 2023
Unprompted review
Reply from Sytner Group - North Wales Audi
Hi Paul, it is always our ambition to deliver a 5 star service to all of our customers and create an environment that makes it easy for customers to deal with us, however on this occasion we have fallen short of that ambition, I have no excuse for this level of service in our business and I apologise to you. I am the first person to rave about all of our good news reviews and I am also strong enough to admit when we are wrong, If I will call you today to see if there is anything I can do to rectify the situation, Kind Regards Tony Gibbons General Sales Manager
Absolute nightmare start to finish
Absolute nightmare start to finish. Bought a q3 which had major fault day2. They had it for 2 weeks saying a sensor fault. As soon as I got it back it came up with the same fault. The service and communication was awful. I’ve tried to buy something else, they are not interested. Now I see the car if back for sale. Poor person will have no idea of its history
May 15, 2023
Unprompted review
Reply from Sytner Group - North Wales Audi
Hi Jane, here at The point North Wales we pride ourselves on good customer service and we always put our customers first, I am sorry that the car that you bought from us developed a fault so quickly, I can reassure you that the issue has been rectified, although we cant always guarantee a car will not break down, we can guarantee a premier warranty that will ensure that your car is repaired free of charge within the warranty period, sometimes however the parts needed take a little time to get here, the car is now functioning perfectly and ready for its new home. Kind Regards Tony Gibbons General Sales Manager
Very helpful from start to completion.
Very helpful from start to completion.
All personnel friendly and ready to help.
Would recommend
August 6, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mr Roberts. We are delighted to hear that you had a positive experience with us at North Wales Audi. We strive to provide the best customer service possible and it is great to hear that our team was friendly and helpful throughout your journey with us. We are glad that you would recommend us and we look forward to welcoming you back in the future.
Frank is always helpful and the work is…
Frank is always helpful and the work is excellent thanks
July 27, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mrs Williams. We are delighted to hear that you have had a positive experience with Frank and the work carried out at North Wales Audi. We strive to provide the highest level of customer service and satisfaction, and it is great to hear that we have achieved this for you. We look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
Mark is the man!
Mark is fantastic. Absolute star. Nothing was too much, happy to answer any questions and was so helpful through the whole process. Highly recommend!
July 27, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mr Griffiths. We are delighted to hear that you had such a positive experience with Mark. At North Wales Audi, we strive to provide the best customer service possible and it is great to hear that Mark was able to exceed your expectations. We are committed to ensuring that all of our customers have a pleasant and stress-free experience when purchasing a car from us. We appreciate your recommendation and look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
The staff were really helpful
July 26, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind review, Mr Millward. We are delighted to hear that you had a positive experience with our staff at North Wales Audi. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We understand that buying a car can be a daunting experience and we are here to make it as easy and stress-free as possible. We look forward to welcoming you back to North Wales Audi in the future. Kind Regards Tony Gibbons General Sales Manager
Much improved experience.
Finally, someone to talk to at the dealership about service, not a centralised agent in a remote city.
I now have a phone number, a name and a face who I feel is looking after my vehicle when it's with you.
They listen- not operate from a script and they showed initiative in completing work, which I had booked for the future with the centralised system, but did not expect done on this occasion when the vehicle had to be recovered to you.
July 23, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words about North Wales Audi. We are delighted to hear that you have had a positive experience with us and that you now have a name and face to contact when you need service for your vehicle. We strive to provide a personalised service and are pleased that you felt listened to and that we showed initiative in completing work that you had booked for the future. We are committed to providing the best customer service and are glad that you have had a positive experience with us. Thank you for your review. Kind Regards Tony Gibbons General Sales Manager
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