A massive thank you to Paul at Llandudno Junction Audi for outstanding customer service. Whilst travelling home from Anglesey in my Audi Q4, I was struggling to find a charger in the local area th... See more
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I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they ar... See more
Company replied
It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... See more
Company replied
As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally so... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
241 reviews
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Poor service
In the last few years I have had several new Audi cars
Due for a change so rang Audi Llandudno, nobody available so took my details and promised to call me back
Nobody called me back after 6 hours so rang them again, chap unfortunately told me he was unable to deal with me and took my details again
Not really Audi standards of service and a repeat customer of 3 Audi cars and 1 Volkswagen lost
Pity as service people very good
August 16, 2023
Unprompted review
Reply from Sytner Group - North Wales Audi
Hi Paul, it is always our ambition to deliver a 5 star service to all of our customers and create an environment that makes it easy for customers to deal with us, however on this occasion we have fallen short of that ambition, I have no excuse for this level of service in our business and I apologise to you. I am the first person to rave about all of our good news reviews and I am also strong enough to admit when we are wrong, If I will call you today to see if there is anything I can do to rectify the situation, Kind Regards Tony Gibbons General Sales Manager
Absolute nightmare start to finish
Absolute nightmare start to finish. Bought a q3 which had major fault day2. They had it for 2 weeks saying a sensor fault. As soon as I got it back it came up with the same fault. The service and communication was awful. I’ve tried to buy something else, they are not interested. Now I see the car if back for sale. Poor person will have no idea of its history
May 15, 2023
Unprompted review
Reply from Sytner Group - North Wales Audi
Hi Jane, here at The point North Wales we pride ourselves on good customer service and we always put our customers first, I am sorry that the car that you bought from us developed a fault so quickly, I can reassure you that the issue has been rectified, although we cant always guarantee a car will not break down, we can guarantee a premier warranty that will ensure that your car is repaired free of charge within the warranty period, sometimes however the parts needed take a little time to get here, the car is now functioning perfectly and ready for its new home. Kind Regards Tony Gibbons General Sales Manager
Very helpful from start to completion.
Very helpful from start to completion.
All personnel friendly and ready to help.
Would recommend
August 6, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mr Roberts. We are delighted to hear that you had a positive experience with us at North Wales Audi. We strive to provide the best customer service possible and it is great to hear that our team was friendly and helpful throughout your journey with us. We are glad that you would recommend us and we look forward to welcoming you back in the future.
Frank is always helpful and the work is…
Frank is always helpful and the work is excellent thanks
July 27, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mrs Williams. We are delighted to hear that you have had a positive experience with Frank and the work carried out at North Wales Audi. We strive to provide the highest level of customer service and satisfaction, and it is great to hear that we have achieved this for you. We look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
Mark is the man!
Mark is fantastic. Absolute star. Nothing was too much, happy to answer any questions and was so helpful through the whole process. Highly recommend!
July 27, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mr Griffiths. We are delighted to hear that you had such a positive experience with Mark. At North Wales Audi, we strive to provide the best customer service possible and it is great to hear that Mark was able to exceed your expectations. We are committed to ensuring that all of our customers have a pleasant and stress-free experience when purchasing a car from us. We appreciate your recommendation and look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
The staff were really helpful
July 26, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind review, Mr Millward. We are delighted to hear that you had a positive experience with our staff at North Wales Audi. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We understand that buying a car can be a daunting experience and we are here to make it as easy and stress-free as possible. We look forward to welcoming you back to North Wales Audi in the future. Kind Regards Tony Gibbons General Sales Manager
Much improved experience.
Finally, someone to talk to at the dealership about service, not a centralised agent in a remote city.
I now have a phone number, a name and a face who I feel is looking after my vehicle when it's with you.
They listen- not operate from a script and they showed initiative in completing work, which I had booked for the future with the centralised system, but did not expect done on this occasion when the vehicle had to be recovered to you.
July 23, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words about North Wales Audi. We are delighted to hear that you have had a positive experience with us and that you now have a name and face to contact when you need service for your vehicle. We strive to provide a personalised service and are pleased that you felt listened to and that we showed initiative in completing work that you had booked for the future. We are committed to providing the best customer service and are glad that you have had a positive experience with us. Thank you for your review. Kind Regards Tony Gibbons General Sales Manager
All the promises are kept
All the promises are kept. Everything was on time and without any hassle.
I can only suggest for improvement that giving some gifts to customers will make them happier.
July 20, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review of North Wales Audi. We are delighted to hear that all of our promises were kept and that everything was on time and without any hassle. We appreciate your suggestion of giving gifts to customers to make them happier and we will certainly consider this in the future. We strive to provide the best customer service and experience possible and your feedback is invaluable in helping us to achieve this. Thank you again for your kind words and we look forward to seeing you again soon.Kind Regards Tony Gibbons General Sales Manager
General Service on K999 ANN
My wife's car K999 ANN was in for a general service on Wednesday 19th July 2023 at 08:30. Servicing staff could not have been nicer or more efficient. Job took under two hours and all finished well in time. a pleasant change to meet people who actually know what they are doing! Thank you North Wales Audi for being so efficient!
Best Regards Alex J Kirwood
July 19, 2023
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Alexander. We are delighted to hear that you and your wife had a pleasant experience with us at North Wales Audi. We strive to provide the best service possible and it is great to hear that we achieved this. We are glad that the job was completed in a timely manner and that our staff were knowledgeable and efficient. We hope to see you again soon. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Customer Service at its best
There were a few hiccups but the customer service I have recieved was phenomenal. Robbie, Kane and Ian have ensured I have any issues resolved as soon as practical and in honesty it will definitely make sure I go back to them. I absolutely love my A3 in Python Yellow
July 4, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Mrs Preston. We are delighted to hear that you are enjoying your A3 in Python Yellow. We are also pleased to hear that our team, Robbie, Kane and Ian, have been able to resolve any issues you have had quickly and efficiently. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We look forward to seeing you again soon.Kind Regards Tony Gibbons General Sales Manager
Friendly staff who are happy to help !
July 20, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind review, Miss Williams. We are delighted to hear that you had a positive experience with our friendly staff. At North Wales Audi, we strive to provide excellent customer service and we are pleased that you felt supported during your visit. We value your feedback and we hope to see you again soon. If you have any further questions or queries, please do not hesitate to get in touch. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Wow! highly professional approach..
Wow! Hats off to DARREN.. Highly professional Approch.
It was very welcoming conversation on the phone. Then I had an appointment to see around. It was so impressive, so! I felt I able to get nice car from your company.SO!I DID
(Only 2 things I didn't understand why Audi doesn't have the camera.) It's still playing on mind..
Thanks in all respects.. kind Regards Shaheen
June 25, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Shaheen. We are delighted to hear that you had a great experience with Darren and that you felt welcomed and impressed. We understand that you may have had some questions about the camera, and we would be more than happy to answer any queries you may have. We hope that you are enjoying your new car and that you have a great experience with North Wales Audi. Thank you for your review and we look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
Great customer service from Lee…
I had a great customer service from Lee Wade which made every process easy for me from the start, any issue I had - he sorted immediately without any hassle and I really appreciate that. He sold me a lovely car and I would highly recommend to anyone thinking of buying a car from Audi North Wales
June 17, 2023
Unprompted review
Reply from Sytner Group - North Wales Audi
Hi Cara. We are delighted to hear that Lee Wade provided you with excellent customer service and that you are happy with your new car. We look forward to seeing you again soon.
Silence is golden!
June 8, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your five-star review, Mr De Alwis. We are delighted to hear that you had a great experience with North Wales Audi. We strive to provide the best customer service and we are glad that you felt comfortable and relaxed during your visit. We understand that silence is golden and we are committed to providing a peaceful and stress-free environment for our customers. We look forward to seeing you again soon and we hope you have a wonderful day. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Excellent service
From the initial enquiry until we bought the car home, everything ran so smoothly, massive thanks to Paul Dixon. Paul was so friendly, professional and informative.
May 7, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Emily. We are delighted to hear that you had such a positive experience with Paul Dixon. At North Wales Audi, we strive to provide the best customer service and ensure that our customers are happy with their purchase. We are glad that Paul was able to provide you with the information and support you needed to make the right decision. We hope you enjoy your new car and thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Outstanding customer service
Outstanding customer service, nothing is ever to much trouble.
May 3, 2023
Reply from Sytner Group - North Wales Audi
Good morning Gina. We are delighted to hear that you have had an outstanding experience with us here at North Wales Audi. Our team is dedicated to providing the best customer service possible and we are glad that you have noticed this. We strive to ensure that all of our customers are happy and that nothing is ever too much trouble. We look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
Helpful staff
April 30, 2023
Recently visited to service and MOT my…
Recently visited to service and MOT my car. Frank Cunliffe and the whole team were fantastic. Highly recommend.
April 23, 2023
Reply from Sytner Group - North Wales Audi
Good morning Sharon. We are delighted to hear that you had a great experience with Frank Cunliffe and the team at North Wales Audi. We strive to provide the best customer service and we are glad that we were able to meet your expectations. We hope to see you again soon and we look forward to providing you with the same level of service in the future. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
The customer service was excellent from…
The customer service was excellent from first contact to the day I drove away in the new car. All the information regarding the finance and car was made clear to me. Very efficient
April 19, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Siobhan. We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide the best customer service and ensure that all information is made clear to our customers. We are glad that you are now driving away in your new car and that you found the finance process to be efficient. We hope to see you again soon. Kind Regards Tony Gibbons General Sales Manager
Michael at Audi was fantastic from our…
Michael at Audi was fantastic from our 1st visit right through to the day we picked up our vehicle. Fantastic customer services
April 24, 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Miss Jennens. We are delighted to hear that Michael provided you with excellent customer service throughout your experience with us. At North Wales Audi, we strive to ensure that all of our customers receive the highest level of service and we are pleased that Michael was able to meet your expectations. We hope that you enjoy your new vehicle and we look forward to seeing you again soon.Kind Regards Tony Gibbons General Sales Manager
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