"Fantastic experience at Audi Reading! From the moment we arrived, the service was excellent. We were introduced to Matt Stanworth, a highly experienced salesperson who guided us through a completel... See more
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I had my TTS in for its MOT. As always great service & communication from the team. A special mention to Emily who was professional, knowledgeable and fun to deal with. I know I could get my TTS serv... See more
Buying my new car from the moment I met Warren Patey to the moment I drove away with it. He took me seriously from the moment I walked in on a Sunday morning looking to see if my old car had been re... See more
Company replied
It has been an absolute pleasure dealing with Ashleigh (from Sytner Audi Reading), in getting my car repaired earlier this month. She understood my urgency and was very clear with communications and... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Worton Drive, RG2 0TG, Reading, United Kingdom
- 0118 975 4900
4.2
Great
710 reviews
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Michael was excellent
Michael was excellent, efficient and courteous
August 14, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review James. We are delighted to hear that Michael provided you with excellent service during your visit to Reading Audi. Our team takes pride in being efficient and courteous, and we are glad that Michael was able to showcase this. We appreciate your kind words and hope to continue providing you with exceptional experiences in the future. Thank you for choosing Reading Audi.
First rate Mobile service.
Had my first visit from the Mobile service provided by Reading Audi and am very impressed.
Michael’s communication was excellent on all levels. His eta was spot on, he explained what he was going to do when he got to my house, and debriefed me on what he found on completion.
Michael was very knowledgeable and courteous. I would thoroughly recommend this service to anyone considering it.
I’m a convert now and will be booking this service in future.
August 12, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review James! We are delighted to hear that you had a great experience with our Mobile service at Reading Audi. Our team takes pride in providing excellent communication and top-notch service to our customers. We are glad that Michael was able to meet your expectations and provide you with a thorough debrief on his findings. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Reading Audi.
The whole experience was very good
The whole experience was very good . Totally professional, organised and helpful. Michaell came to me so it was just easier than travelling to audi. 💯
August 9, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review Darryl! We are delighted to hear that you had a great experience with us at Reading Audi. Our team takes pride in providing professional and organized service to our customers. We are glad that our mobile service option made it more convenient for you. We appreciate your 5-star rating and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Really convenient turned up on time
Really convenient turned up on time , friendly helpful and super efficient getting the work done and doing extra checks on vehicle.
August 9, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review Mark! We are delighted to hear that our team at Reading Audi provided you with convenient and efficient service. Our goal is to always go above and beyond for our customers, and we are glad that our team was able to do extra checks on your vehicle. We appreciate your kind words and look forward to serving you again in the future.
Great service on site by Michael
Great service on site by Michael, professional and service minded.
August 8, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review Eva. We are delighted to hear that you had a great experience with our team member Michael at Reading Audi. Providing professional and service-minded assistance is our top priority, and we are glad that Michael was able to deliver that to you. We appreciate your kind words and hope to continue providing exceptional service to you in the future. Thank you for choosing Reading Audi.
Great service
Great service, everything happened quickly & as planned. No complaints, especially as purchasing from the different end of the country, everything was exactly as expected
August 6, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words Nathan! We are delighted to hear that you had a positive experience with us, even though you were purchasing from a different part of the country. Our team works hard to ensure that everything goes smoothly and as planned for our customers. We appreciate your trust in us and hope to have the opportunity to serve you again in the future. Thank you for choosing Reading Audi.
Reply from Sytner Group - Reading Audi
Thank you for your kind words Paul! We are delighted to hear that you had a positive experience at Reading Audi. Our team takes great pride in being punctual, knowledgeable, and professional, and it's wonderful to know that these qualities were reflected in your visit. We strive to provide exceptional service to all of our customers, and we are grateful for your recognition. We look forward to welcoming you back to our dealership in the future. Thank you for choosing Reading Audi.
I’ve always had a good experience when…
I’ve always had a good experience when I visit the Audi dealership. They keep me updated and let me know of issues that I should take care of which is urgent by sending me videos.
August 5, 2024
Reply from Sytner Group - Reading Audi
Good morning and thank you for your positive review, Archie! We are delighted to hear that you have consistently had a good experience at our Audi dealership. Our team takes pride in keeping our customers informed and updated, and we are glad to hear that our video updates have been helpful for you. We appreciate your support and look forward to continuing to provide you with excellent service. Thank you for choosing Reading Audi.
Very helpful and friendly gentleman…
Very helpful and friendly gentleman completing the repair. Very quick in doing what he needed to do.
August 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words Gareth. We are delighted to hear that our team at Reading Audi provided you with excellent service. Our staff takes pride in being helpful and friendly, and we are glad that you experienced this firsthand. We also appreciate your recognition of our efficient and quick repair process. We hope to continue providing you with top-notch service in the future. Thank you for choosing Reading Audi.
My first service on my Audi Q 5 was…
My first service on my Audi Q 5 was carried out well within the time frame.
August 1, 2024
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Mrs Braganza. We are delighted to hear that your first service on your Audi Q5 was completed within the expected time frame. Our team at Reading Audi strives to provide efficient and timely service to all our customers. We appreciate your feedback and look forward to continuing to exceed your expectations in the future. Thank you for choosing Reading Audi for your vehicle's service needs.
Brilliant customer service, start to finish!
Michael has just been to replace the airbag in our car. He did it on our drive and was brilliant - on time, helpful and very friendly! It was also super convenient to have this done at home because we have twin babies, so absolutely no hassle for us. He also did a health check on the car whilst he was here. A completely different experience to Landrover!
August 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Nicola! We are delighted to hear that Michael provided excellent service while replacing your airbag. We understand the importance of convenience, especially with twin babies, and we are glad that we were able to make the process hassle-free for you by completing the job on your driveway. We also appreciate that Michael went above and beyond by conducting a health check on your car. We hope to continue providing top-notch service for all your automotive needs.
Michael the technician who replaced the…
Michael the technician who replaced the passenger Air bag part was efficient, quick and really courteous & friendly.
July 30, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Hugh. We are delighted to hear that Michael provided you with efficient and friendly service during your visit to Reading Audi. Our team takes great pride in providing top-notch customer service, and we are glad that Michael was able to meet your expectations. We will be sure to pass along your kind words to him. Thank you for choosing Reading Audi and we hope to see you again in the future.
Fast and friendly service from Michael…
Fast and friendly service from Michael - the mobile technician.
July 29, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Simon! We are delighted to hear that you received fast and friendly service from our mobile technician, Michael. Our team at Reading Audi strives to provide top-notch customer service and we are glad that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Mobile Technician did a fantastic job!
Michael was on time, did what was needed and a bit more. Totally delighted with the experience. Thank you Reading Audi and Michael!
July 29, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Atif. We are glad to hear that you had a great experience with Michael at Reading Audi. Our team always strives to go above and beyond for our customers, and we are happy to hear that Michael did just that. We appreciate your business and hope to see you again in the future. Thank you for choosing Reading Audi.
Great experience
Great knowledgable staff, lovely selection of cars, made it affordable with a great turnaround
Purdeep and Richard helped me find a beautiful car and made it financially viable!
July 1, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Emily! We are delighted to hear that you had a positive experience at Reading Audi. Thank you for choosing us and we hope you enjoy your new car!
Staff were friendly and kept me up to…
Staff were friendly and kept me up to date. However, it took for ever to have service finished and carvdelivered back to me.
July 12, 2024
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a review, Mr Akers-Douglas. We are glad to hear that our staff were friendly and kept you informed throughout your visit. We apologise for any inconvenience caused by the length of time it took to complete the service and return your car to you. Thank you for choosing Reading Audi and we hope to see you again soon.
Excellent Service and courtesy car
July 16, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Ben! We are delighted to hear that you had an excellent experience with our service and courtesy car. Our team at Reading Audi strives to provide top-notch customer service and we are glad to know that we have met your expectations. We look forward to serving you again in the future.
Fantastic service Michael was polite…
Fantastic service Michael was polite and helpful, and the idea of coming to your home helped me out so much as it saved me the worry of getting picked up from the garage in Reading.
July 15, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words. We are glad to hear that our mobile service was convenient for you. Our team at Reading Audi strives to provide excellent customer service and we are happy to know that Michael was able to assist you with your car needs.
Had a recall on my Audi
Had a recall on my Audi. Everything made easy by Reading Audi by offering a mobile technician, Michael. issue sorted out in 40 mins whilst i got on with my work. excellent. thank you
July 12, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 4-star review, Colin. We are glad to hear that your recall was handled efficiently and conveniently by our mobile technician, Michael. Our team at Reading Audi always strives to make the process as easy as possible for our customers. We appreciate your business and hope to continue providing you with excellent service in the future. Thank you for choosing Reading Audi.
Airbag recall
Michael, one of your Master Technicians arrived exactly on time at my home to carry out an airbag recall repair to my A6. He is a credit to your organisation, timely, professional, efficient and friendly. He completed the work swiftly and even checked the fluid levels & tyres!
Another really good aspect is the Mobile Service, really great idea for relatively 'simple' fixes, saves a lot of hassle for customers.
Thankyou for making this a really unobtrusive experience.
July 11, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave such a positive review Roger. We are delighted to hear that Michael, one of our Master Technicians, provided you with excellent service during your airbag recall repair. We pride ourselves on our timely, professional, and efficient work, and we are glad that Michael was able to demonstrate this. Our Mobile Service is designed to make things easier for our customers, and we are happy to hear that it was a convenient and hassle-free experience for you. Thank you for choosing Reading Audi.
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