I would like to say a big thank you to Emily Briginshaw, who looked after me during my recent visit. Emily was extremely friendly, professional and helpful throughout. She kept me informed, made... See more
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See what reviewers are saying
I had my TTS in for its MOT. As always great service & communication from the team. A special mention to Emily who was professional, knowledgeable and fun to deal with. I know I could get my TTS serv... See more
Company replied
Buying my new car from the moment I met Warren Patey to the moment I drove away with it. He took me seriously from the moment I walked in on a Sunday morning looking to see if my old car had been re... See more
Company replied
"Fantastic experience at Audi Reading! From the moment we arrived, the service was excellent. We were introduced to Matt Stanworth, a highly experienced salesperson who guided us through a completel... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Worton Drive, RG2 0TG, Reading, United Kingdom
- 0118 975 4900
4.3
Excellent
712 reviews
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What a fantastic service!
What a fantastic service from Reading Audi!
I had a product recall for the airbag on my Audi and, not only did Michael come out to me, but he came same day, and had the job done in about 30 mins!
A very fast, friendly and efficient service from start to finish.
October 14, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing 5-star review Tim, we are delighted to hear that you had a fantastic experience with our service team. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Great service from Sytner and Michael
Great service from Sytner and Michael, it really made the process of getting the car fixed so straightforward. Michael kept me informed all the way along from when he would arrive( on time) to what the issue was and the resolution, which was resolved within 24 hours of first coming to home. Replacement part fitted, errors cleared, all good to go. A really great way to resolve issues quickly and without going to the dealership and being without the car all day. For the faults that can be resolved from the roadside, this is definitely a great idea👏. Well done and thanks Michael for the great customer service as well.
October 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Keith. We are delighted to hear that you had a great experience with Sytner and our team member, Michael. . We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Reading Audi.
The service team were very helpful…
The service team were very helpful especially Waqar.
The work was completed promptly and to high standard.
September 30, 2024
Reply from Sytner Group - Reading Audi
Thank you for your positive review, Mr Horley. We are delighted to hear that you had a great experience at Reading Audi and we look forward to serving you again in the future.
What a Fantastic Company.
What a Fantastic Company.
We purchased our Audi q5 Sportback from Sytner Reading Audi while we were actually away on Holiday.
The salesman Irfan was fantastic, his description “over the phone” of the car was 100% accurate.
On returning from holiday we picked the Q5 up from Sytner Audi Reading.
Very Very welcoming staff and a super easy handover.
Will definitely use again.
October 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review, Colin! We are delighted to hear that you had a fantastic experience with Sytner Reading Audi. We look forward to serving you again in the future. Happy driving in your new Audi Q5 Sportback!
Great mobile technician experience
Booked my car in for a diagnostic and was given an in-garage appointment for two weeks time. Next morning Audi master-technician called and offered me a mobile diagnostic appointment for the next day. Arrived at stated time, ran tests, gave me clear analysis of what was wrong, enabling me to use the original appointment for the repair itself. Massive saving on time and super-convenient.
October 2, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, we truly appreciate it. We strive to provide our customers with the best service possible and we are happy to hear that we were able to meet your expectations. Reading Audi
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a review - We are delighted to hear that you had a positive experience with our team at Reading Audi. We are always happy to assist and provide helpful information. Thank you for choosing Reading Audi and we hope to see you again in the future.
Audi Mobile technician was great
Audi Mobile technician was great. He contacted me to arrange a time when he could come and fix the issue with the car. He was very friendly and clearly explained the issue. It saved me the trouble of driving to Audi for this to be done😊.
September 26, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review, David! We are glad to hear that our Audi Mobile technician was able to assist you. We appreciate your feedback and hope to continue providing you with top-notch service in the future. Thank you for choosing Reading Audi!
Great service
September 12, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words Emma! We are delighted to hear that you had a great experience at Reading Audi.
Great service that came to my driveway…
Great service that came to my driveway to change passenger airbag on my car as a recall. Nice gentlemen (Michael) with a friendly manner. It saved me the trouble of driving to Audi for this to be done😊.
August 23, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to leave us a 5-star review, Michele! We are delighted to hear that you had a positive experience with our service and that our technician, Michael, provided friendly and convenient service by coming to your driveway to change the passenger airbag on your car. We are glad we could save you the hassle of driving to Audi for this recall. Thank you for choosing Reading Audi. We appreciate your support!
Michael the mobile technician
Michael the mobile technician came to my home today to program a spare key. He was very professional and polite and went out of his way to find out information relating to service dates and MoT for me. I was not aware that the mobile service was available when I bought my car in June but think it is a great time saving service for those who might struggle to take time out of a working day to visit the centre or those who cannot get home easily if the service they require cannot be done whilst you wait.
September 17, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Claire. We are delighted to hear that you had a positive experience with our mobile technician, Michael. We appreciate your feedback and hope to continue providing excellent service to you in the future. Thank you for choosing Reading Audi.
Friendly and professional
Friendly and professional. Michael was a lovely chap and sorted the issues in no time at all.
September 12, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words James. We are delighted to hear that you had a positive experience with our team at Reading Audi. Our goal is to provide friendly and professional service to all of our customers, and we are glad that Michael was able to quickly resolve any issues you had. We appreciate your feedback and hope to see you again in the future. Thank you for choosing Reading Audi.
Reading Audi mobile service
Great experience from Reading Audi (Michael) providing mobile service to fix a failed lock on my A6. Saved me having to drive across town in the rush hour to drop car off and then return at some point to collect. Much appreciated. Michael was courteous and professional and sorted the problem in under an hour on my drive.
September 12, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your positive review James! We are delighted to hear that you had a great experience with our mobile service at Reading Audi. Our team, especially Michael, is dedicated to providing convenient and efficient solutions for our customers. We understand the hassle of driving across town during rush hour, so we are glad we could save you the trouble. Thank you for choosing us and we look forward to serving you again in the future.
Michael
Michael, a mobile technician came to our property to work on our Q7 today. He was polite, professional and really helpful with all of his advice. Thank you
September 11, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
I am delighted to hear that you had a positive experience with our mobile technician, Michael, during his visit to your property to work on your Q7. We pride ourselves on providing excellent customer service and it is always great to receive feedback like yours. I will be sure to pass on your kind words to Michael and the rest of our team. Thank you for choosing Reading Audi and we hope to see you again in the future.
Great customer service
Usual great service from Reading Audi. Staff friendly, attentive and always try to exceed expectations. Staff understand what good customer service is all about.
September 9, 2024
Reply from Sytner Group - Reading Audi
Thank you for your kind words and continued support of Reading Audi. We are delighted to hear that our team consistently provides you with exceptional service. Our staff takes great pride in delivering a high level of customer care and we are pleased to know that their efforts have not gone unnoticed. We appreciate your feedback and look forward to exceeding your expectations in the future. Thank you for choosing Reading Audi.
Mobile Service
Just had a positive experience of the mobile service. Software update, and a quick vehicle check, inc fluids top up. Very pleasant tech Michael attended, good on the spot service. Appreciated!
September 9, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for taking the time to share your positive experience with our mobile service. We are delighted to hear that you were satisfied with the software update and vehicle check provided by our technician Michael. Thank you for choosing Reading Audi and we hope to see you again in the future.
At home safety inspection.
My technician, Michael, arrived on time and presented himself in a friendly but professional manner. He explained what was to be done clearly and carried out the work in an efficient and timely way. I was very.impressed by this "at home" service.
September 4, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
I am delighted to hear that you had a positive experience with our technician, Michael, at Reading Audi. We pride ourselves on providing friendly and professional service to our customers, and it is great to know that Michael met your expectations.Thank you for choosing Reading Audi and we look forward to serving you again in the future.
Excellent & efficient service
Michael was really efficient, polite, explained everything very clearly.
Excellent and convenient service.
August 30, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your kind words, Claire! We are delighted to hear that you had a positive experience with Michael at Reading Audi. Our team takes pride in providing efficient and polite service, and we are glad that Michael was able to explain everything clearly for you. We strive to make our services convenient for our customers, and we are happy to know that we have met your expectations. Thank you for choosing Reading Audi. We look forward to serving you again in the future.
Great mobile service
Punctual, knowledgeable, quick and friendly - what more do you need? A much more human experience too and Michael was informative and chatty (in a good way!)
So much easier than having to drop the car off and go pick it up later on. Better on the environmental front too. Great initiative Audi.
August 28, 2024
Unprompted review
Excellent service couldn’t fault a…
Excellent service couldn’t fault a thing! Michael the mobile mechanic was friendly and on time.
August 27, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
Thank you for your glowing review, Lisa! We are delighted to hear that you had an excellent experience with our service at Reading Audi. Our team takes great pride in providing top-notch service and we are thrilled that Michael, our mobile mechanic, was able to deliver friendly and punctual service. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Reading Audi.
Good service from Audi technician.
Michaell worked nicely and quickly. He arrived on time and replied to all my questions. He fixed what was wrong in my car and overall I’m very happy with his service! I highly recommend him and he is by far the best technician who has helped me.
August 22, 2024
Unprompted review
Reply from Sytner Group - Reading Audi
I am delighted to hear that you had a positive experience with Michaell at Reading Audi. It is always reassuring to know that a technician is not only skilled and efficient, but also punctual and responsive to any questions or concerns. It is great to hear that he was able to fix the issue with your car and that you are satisfied with his service. Thank you for recommending him and for choosing Reading Audi for your automotive needs. We look forward to serving you again in the future.
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