I had an issue with a warning light so booked a visit. After the the health check was carried out and the estimate was provided the Duty Service Manager Ricki Henry took great care to explain why a nu... See more
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I have been taking my BMW cars to Sytner Chigwell since 2016, and I must say, I have never had any issues with them. They have a great team and they always do such a good job. In my recent visit, Kevi... See more
Company replied
I recently had some bodywork repairs done to my Mini Cooper which was completed to a very high standard. Which was expertly overseen by Jackie and Shaun.
Took my mini in for wheel refurbishment and was completely satisfied with the result. There is a complimentary washing of the car as well but they were very busy and Jackie Everett offered to clean it... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7600
4.6
Excellent
802 reviews
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Great communication at all times and…
Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car returned cleaned and hoovered. Thank you
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Dave, thank you very much for your kind words and positive feedback. I'm delighted to hear that our team was able to accommodate your service request alongside the MOT and starter motor recall so promptly. It’s great to know that the communication throughout your visit met your expectations and that you were pleased with the cleanliness of your car upon collection. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. Kind regards, Peter Chadwick - Head of Business
Amy - Service Desk
I dealt with Amy, she was very friendly and efficient and made me feel that I was a valued customer, even though it was my 1st visit to Sytner - Chigwell.
The visual health check video was clear and precise and very easy to understand.
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Peter, thank you for your kind words and for taking the time to share your positive experience with us at Sytner Chigwell BMW. I'm delighted to hear that Amy provided friendly and efficient service, making you feel valued on your first visit. It’s wonderful to know that the visual health check video was clear and easy to understand. Your feedback is greatly appreciated and motivates us to continue delivering excellent customer care. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great Customer Service
I called on Thursday and they managed to book me in the following morning as an urgent service request. The job was completed the same day and handled very well throughout
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and positive feedback. I'm delighted to hear that we could accommodate your urgent service request promptly and complete the job to your satisfaction on the same day. It’s always our aim to provide a smooth and efficient experience, so it’s great to know that you felt well looked after throughout. We truly appreciate your support and look forward to assisting you again in the future. Kind regards, Peter Chadwick - Head of Business
Always excellent service.
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you ever so much for your kind words. I'm absolutely delighted to hear that you consistently receive excellent service from us at Sytner Chigwell BMW. Providing a first-class experience for our customers is something we take great pride in, and it is wonderful to know our efforts are appreciated. Your continued support means a great deal to the whole team. We very much look forward to welcoming you back again in the near future. Kind regards, Peter Chadwick - Head of Business
From start to finish the service I…
From start to finish the service I received was brilliant. Amaan and the rest of the team made the whole process of part exchanging and refinancing very easy . I would have no problem recommending Sytner Chigwell to anyone looking to buy a car.
September 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Christopher, thank you very much for your kind words and positive feedback. I'm delighted to hear that Amaan and the team made your part exchange and refinancing experience straightforward and enjoyable. It’s wonderful to know our service met your expectations from start to finish. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We wish you many happy miles with your new BMW. Kind regards, Peter Chadwick - Head of Business
service was 10/10 all staff dealing…
service was 10/10 all staff dealing with my vehicle were super friendly, definitely recommend this place
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Farzana, thank you ever so much for your fantastic 5-star review. I'm thrilled to hear that you found the service to be 10/10 and that our team were super friendly throughout your experience. Your recommendation means a great deal to us, and it’s wonderful to know that we could assist you so well with your vehicle. We truly appreciate your kind words and look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
One thing you could improve on is the…
One thing you could improve on is the video check. I find it very difficult to hear what is being said. I think I got the gist of it but not all the details. The person doing it needs to speak a bit slower, I think that might help
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear John, thank you very much for your kind words and valuable feedback. We appreciate you taking the time to share your thoughts regarding the video checks. It’s important to us that our communications are clear and easy to understand, so your observation about the speed of speech is noted. We hope you continue to enjoy your experience with us, and please do not hesitate to get in touch if there’s anything further you wish to discuss. Kind regards, Peter Chadwick - Head of Business
Efficient service and great customer…
Efficient service and great customer care
August 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Josh, thank you for your kind words and for taking the time to share your positive experience with Sytner Chigwell BMW. I'm delighted to hear that you found our service efficient and appreciated the level of customer care provided. It is always our aim to deliver the highest standards and your feedback is truly valued. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, Peter Chadwick - Head of Business
Always courteous
Always courteous, always efficient. Long may it continue as it will keep me locked into the brand.
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Cowell, thank you very much for your kind words and five-star review. I'm delighted to hear that our team’s courteous and efficient service has made such a positive impression on you. It is always our aim to provide the highest standard of care and customer experience. Your loyalty to the BMW brand means a great deal to us, and we look forward to continuing to support you for many years to come. Kind regards, Peter Chadwick - Head of Business
Sales representative Tayyab Alyas was…
Sales representative Tayyab Alyas was extremely helpful, professional and knowledgeable. Highly recommend
September 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Gerard, thank you very much for your kind words and positive feedback. I'm delighted to hear that Tayyab provided you with such professional, knowledgeable, and helpful service. It is always our aim to ensure each customer feels valued and well supported throughout their experience with us. Your recommendation means a great deal to the entire team at Sytner Chigwell BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Great service and price
My service advisor Wasim Ahmed was very friendly and informative and took time to explain what was wrong and corrected in the service.The techician Matthew Taylor explained well in his video report and fixed my car within an hour so no extra expense.Overall well impressed. WattsApp feature to contact advisor and get updates also a nice addition.
August 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Dhiren, thank you for your kind words and for taking the time to share your experience with Sytner Chigwell BMW. I'm delighted to hear that Wasim and Matt provided clear explanations and efficient service, ensuring your car was fixed promptly. It’s great to know you appreciated the WhatsApp feature for convenient updates. Your positive feedback means a lot to us, and we are thrilled you were impressed with your visit. We look forward to serving you again in the future. Kind regards, Peter Chadwick - Head of Business
I will only buy BMW
I will only buy BMW - I love the cars - the design everything about them !
However, for me the Service Team at BMW Sytner, Chigwell seal the deal. Paul, Amy and the team are first class. From a general service to our rare issue you are safe hands and taken care of.
Great Service - reliable and consistent.
What more could you ask for ? ........
August 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Suzie, Thank you ever so much for your wonderful review. I'm delighted to hear that you love everything about BMW and that our Service Team at Sytner Chigwell, including Paul and Amy, have provided first-class care. Your kind words about our reliability and consistency truly mean a lot to us. It’s always our aim to ensure every customer feels in safe hands. We greatly appreciate your continued trust and loyalty. Kind regards, Peter Chadwick - Head of Business
Always an easy and pleasant experience
Always an easy and pleasant experience, Amy super helpful as usual. Thank you
August 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mark, thank you very much for your kind words and for taking the time to leave such a positive review. I'm delighted to hear that your experiences at Sytner Chigwell BMW have been consistently easy and pleasant. Amy will be thrilled to know that her help has been appreciated. Customer satisfaction is very important to us and it’s wonderful to know we’re meeting your expectations. We look forward to welcoming you back again in the future. Kind regards, Peter Chadwick - Head of Business
Excellent service
Excellent service, great people. Whether it is Jackie in Bodyshop or the guys in service. Mark Peel, Ricky and Reggie just to name a few. It is always a pleasure. Customer satisfaction guaranteed.
August 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and fantastic review. I'm delighted to hear that Jackie, Mark Peel, Ricky, Reggie and the rest of the team have provided you with excellent service. It is always our aim to ensure every customer has a positive experience, and it’s wonderful to know that this has been your consistent experience with us. Your satisfaction means a great deal, and we truly appreciate you taking the time to share your feedback. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
A 2hr wait service turned into a 5hr…
A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist several times. Saw my car parked outside so knew it was finished but after a further wait had to chase again, manager could not find my advisor again (Abi) so dealt with me himself. The tracker did not work either….I have been to Harold Wood many times and always had a good service, feel let down by Chigwell (we have moved hence dealer change). As I say the receptionist was the only plus. On top of that my son came with a view to buying a new car, the sales person he had arranged to meet had apparently gone sick, it took 45mins for them to tell him that.
August 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Feldman, please accept my sincere apologies for the extended wait and lack of timely updates during your recent service at Chigwell. We appreciate your kind words about our receptionist. It is disappointing to hear your son’s experience with the sales team did not meet expectations, especially after positive experiences at Harold Wood. We truly value your feedback and are sorry that your visit did not reflect the standard of service we strive to provide. Thank you for sharing your concerns. Kind regards, Peter Chadwick - Head of Business
Great result, poor customer time management
I have used this garage for years and have never had an issue; in fact the service and the management of the job have been outstanding. Unfortunately this wasn’t the case this time around, primarily with regards to the time management on the job in question.
I booked a car in for a vehicle check and engine oil inspection. On top of that I had booked a GuardX treatment to be applied. When I booked the day online with the sales team, I was advised that it would probably take 3-4 hours. Fine, I would work from the local cafe and hang around. Having arrived at 830 I was told that everything could take until 4pm/5pm. I explained that I was told differently on the phone and if they could expedite my job - particularly as I was the first car in on the day - that would be appreciated.
I received a couple of texts including the video of the vehicle check but nothing else with regards to the paint treatment. So, with a work meeting lined up for 1330 I returned to the garage at 12 to see what the status was. I was told that the service had been completed and that the e car was now off site for the GuardX. Fine. I asked reception how long this might take and they checked with someone out the back, returned, and said they did not know - but that I might have to wait until 5pm. I asked whether the GuardX place could be contacted to try and ascertain a shorter window for completion, but apparently that wasn’t possible. Given I had a meeting to attend and a dog to get back for, I took the tube home. As soon as I arrived, I received a call from the garage that my car was ready. I then had to get back on the tube.
I simply find it bizarre how this garage - despite the GuardX treatment being conducted off site (well, a stone’s throw away) doesn’t have the customer service capacities to contact the treatment business and ask for an estimated completion time. Surely they are used all the time and communication between the two businesses is normal considering the outsourcing of work done for an official BMW garage. There was no effort to find out for me and I ended up spending 45mins on the tube which was quite unnecessary.
August 17, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Alex, thank you for your loyal custom over the years and for sharing your feedback. We sincerely apologise for the delays and lack of communication regarding the GuardX treatment. We appreciate how frustrating it must have been to spend extra time travelling unnecessarily, especially with your commitments. Your comments about our customer service and coordination with the treatment provider are noted, and we fully understand your concerns. We regret that your recent experience did not meet the high standards you rightly expect. Kind regards, Peter Chadwick - Head of Business
Inconclusive diagnosis
I reported an issue with my car to the dealer I bought it from a few years ago. I mentioned that I didn’t have a lot of money to spend on fixing it. They advised me that it would cost £150 just for diagnosis.
Following the diagnosis I was told that a software update, costing £250 should resolve the issue. I asked them to confirm that it would fix the issue and they could not. They said it would cost another £1k if the software update did not work. I had already been given both of these numbers before taking the car in for diagnosis.
I paid for a diagnosis to get clarity on what it would cost to fix it. The outcome of the diagnosis was the same information I already had. I asked if the diagnosis fee could be deducted from the cost of fixing the issue if I decided to get it fixed with them, they said not.
The dealer did do a health check and clean the car when it was with them but this was not what I’d asked for especially as the car has just passed its MOT.
A disappointing experience. I do not feel any further forward having parted with £150. I also feel let down and not listened to as a customer given that I had highlighted that I did not have much money to spend on the issue.
August 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Bruce, please accept our apologies that your recent experience with us did not meet your expectations. We appreciate your concerns regarding the diagnosis fee and the uncertainty surrounding the software update cost. It is never our intention for customers to feel unheard or unsupported, especially when budgets are tight. Your feedback is valuable, and we understand how frustrating it must have been to feel no further forward despite the diagnosis. Thank you for sharing your thoughts with us. Kind regards, Peter Chadwick - Head of Business
Super service from Sytner Mini…
Super service from Sytner Mini Chigwell. Managed to get my car booked in for work at short notice. Thanks to Amy who managed my booking the work was carried out quickly and the car made available when I needed it. She was really helpful and efficient.
August 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Ken, thank you very much for your kind words and positive feedback. I'm delighted to hear that Amy was able to assist you so efficiently and that your car was booked in and ready promptly. It’s wonderful to know our team could provide the high level of service you expected, especially at short notice. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Mini Chigwell. We look forward to welcoming you again. Kind regards, Peter Chadwick - Head of Business
Asif was excellent throughout…
Asif was excellent throughout explaining all the details.
VIP service from Asif and team.
August 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Thank you very much for your kind words and positive feedback. I'm delighted to hear that Asif and the team provided you with excellent service and took the time to explain all the details clearly. It is always our aim to offer a VIP experience to every customer, and it’s wonderful to know that this was reflected during your visit. Your support and recognition mean a great deal to us. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Prompt and clear communication
Prompt and clear communication (from Reggie) regarding the replacement folding wing mirror
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Chigwell BMW
Dear Mr Lawless, thank you very much for your kind words and for recognising Reggie’s prompt and clear communication regarding the replacement of your folding wing mirror. I'm delighted to hear that you had a positive experience with us at Sytner Chigwell BMW. Ensuring our customers feel informed and supported is very important to us, and your feedback is greatly appreciated. We look forward to welcoming you back in the future and providing the same high standard of service. Kind regards, Peter Chadwick - Head of Business
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