Sytner Group - Sytner Oldbury BMW Reviews 

It’s was great

Was met in the car park by a lovely gentleman who greeted me by name and navigated me through the service tunnel ( new feature ). He was delightfully jolly on a cold morning and it was a refreshing start to my appointment. Apologies, I did not get his name but please do thank him for me.
Jason was my advisor and he was superb. Very thorough and explained everything in detail. A very pleasant young man who took the time to advise me of what was to take place and kept me informed through the day whilst my car was being serviced.

This is my second visit to a Sytner BMW and again very pleased with their customer service, I’ve had an ongoing problem but Mohammed Choudbury very professionally sorted it out with one visit! He kept me well informed and had all the time in world for me and my concerns,true gentleman and professional, credit to Sytner BMW. Many thanks

Not a particularly good welcome by reception. I was told to take a seat and wait for the service advisor. It became obvious that there was only one advisor. My appointment was 11am so by 11:30 when no one had spoke to me I had to approach the advisor and remind him I was there. My car had been booked in on line so I only had to leave the keys. The advisor was apologetic and took my keys from me. There seemed to be great deal of people with their faces glued to pc’s but no consideration for the customer. Even though I had checked In online I kept receiving requests by email/text to check in.
In less than 24 hours I have received 3 calls from 3 different salesmen trying to get me to attend a new car event they will be hosting. It seems that this garage is not interested in customer service just getting as much money out of people as possible.

Very friendly staff. Happy to engage and give information and advice without any hard sell.
Simon (Finance Manager) explained all purchase options available and gave plenty of time to choose the best option for us.
Jessica was an absolute star - she made purchasing a car a great experience. Always friendly but professional, kept in touch and answered any questions we had and is a credit to Sytner BMW Oldbury.
Would definitely recommend and purchase again,

From dropping the car off to collection, the experience was Excellent. Reese the Service Receptionist, greeted us, explained the process, and said he would keep us informed during the Service process.
On collection, the Service charge was explained in detail, that reassured us that a thorough Service had been done plus Wheel Alignment, which we did not expect, So Very Pleased indeed with Sytner Oldbury Mini Service Department ( Thank You Reece )

Very welcoming and helpful staff at Oldbury. Looked after by Jason who kept me informed of what was happening throughout the process of getting my car back on the road.

Easy to book online with numerous options. I received a dedicated advisor who explained exactly what would happen throughout the process, and all my options. Once my car was booked in I received regular calls and messages keeping me updated on progress. Nothing was done without my consent and I knew exactly what I would pay before the work started. Will definitely be using BMW Mini in the future. Thank you Reece.

Mohammod from Sytner Accident Repair Centre was handling the job, beautiful work done, I like him.

jason heung went above and beyond for us in an unusual situation. thanks jason

The lady who I spoke to on the phone and I met at the showroom was excellent. Unfortunately I can remember her name.

Every part of the service is discussed in detail and prices given.
A video informing me of Vehicle Health Check.
Great communication from Reece, who was very polite and patient considering his very very busy work load, an absolute star and extremely professional.
On the return of my car, all copies of MOT and service checklist clearly listed.
Comfortable seating areas both downstairs and upstairs, as well as complimentary coffee, hot chocolate and soft drinks.
Highly recommend.

I purchased my bmw through a private seller in august 2026, i had the engine management and the drivetrain come on the dashboard end of September 2026. Through my breakdown cover i was informed that the EGR coolant had a leak which i paid to get fixed.
At the start of October 2026 i had received a letter from BMW saying there was a recall on the EGR coolant. Having paid for this and now getting a letter i was frustrated that i hadn't known about a recall furthermore i was now out of pocket.
I called BMW customer service and explained to them what had happened.
Kalpa at customer service was truly amazing, she understood the situation, assured me that this was going to get looked at. She managed to ring Sytner Oldbury and passed me over to Chris.

I explained to Chris what happened, my car was booked in at oldbury for the recall.
22/10/26 i went into oldbury along with my invoices. I was greeted at reception and was asked to take a seat, a couple minutes later i was asked if i wanted a hot drink☺️
Chris called me over went through my invoices explained to me the next steps, i had requested if my car could be done by 3pm as i had parents evening, chris made a note of this and said he would ask the work shop team.

I was back at sytner oldbury by 3, my car was washed and hoovered ready for me.
Chris was excellent with his service, not once but twice he went the extra mile. His communication, willingness and efforts deserves this 5 star review.
He was friendly, polite and very professional.
The customer service was incredible, i have no doubt that BMW will reimburse me for being out of pocket 😉

I will return back in the new year for an upgrade on my car.
Thank you BMW truly world class service

Steve showed me full respect and kept me informed on my car
And much appreciated to him true professional
Thank you steve

Chris/Carl my advisor has restored my faith in bmw, my service was completed quicker than i thought even though i arrived just before 10 it was completed by 1pm and was only booked in 5pm the day before after receiving my VM. Tamworth and Wolverhampton gave me a terrible service and wanted to change brands completely. I am now keeping it

great service. Thank you

Great Service,felt comfortable. offered refreshments whilst I waited and checked on me to ask if I wanted top up with the refreshments

A big thank you to Reece at Sytner MINI Oldbury

I took my MINI into Sytner Oldbury for a brake fluid service and was looked after by Reece, who was friendly and helpful throughout.

Shortly after leaving in the courtesy car, a low tyre pressure warning appeared. I contacted the dealership and returned, and Reece worked hard to find a solution. Another car wasn’t immediately available, so he checked with the BMW team and explored the options until he managed to arrange a lovely Cooper Convertible for me.

I really appreciated his patience and the effort he put into getting me back on my way. He made a frustrating situation much easier to deal with, and I felt well looked after.

I was also kept informed about my own car, and the final bill came in lower than expected, which was a welcome surprise.

Thank you, Reece. Your helpfulness and personal approach made a real difference to my visit.

Always great service vary professional

Service from beginning to end was fantastic, good communication, a truly pleasant experience