Very friendly staff. Happy to engage and give information and advice without any hard sell. Simon (Finance Manager) explained all purchase options available and gave plenty of time to choose the b... See more
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Easy to book online with numerous options. I received a dedicated advisor who explained exactly what would happen throughout the process, and all my options. Once my car was booked in I received regu... See more
This is my second visit to a Sytner BMW and again very pleased with their customer service, I’ve had an ongoing problem but Mohammed Choudbury very professionally sorted it out with one visit! He kept... See more
Not a particularly good welcome by reception. I was told to take a seat and wait for the service advisor. It became obvious that there was only one advisor. My appointment was 11am so by 11:30 when... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Road, B68 8DA, Warley, United Kingdom
- 0121 552 2825
4.4
Excellent
889 reviews
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Above and Beyond the sale
Simon and Harry listened to my wants and budget and found the best car available. I'm totally blown away by the effort they out in and the specification of the vehicle. 100% over the moon.
September 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Ray, thank you ever so much for your kind words and fantastic review. Simon and Harry are thrilled to hear they were able to meet your needs and budget, ensuring you found the perfect vehicle. It’s wonderful to know you’re over the moon with both the effort put in and the car’s specification. We truly appreciate you taking the time to share your experience and hope you enjoy every mile in your new BMW. Best wishes from all of us at Sytner Oldbury.
Great after sales service from Murray…
Great after sales service from Murray was much appreciated
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Elizabeth, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Murray’s after sales service met your expectations and was much appreciated. At Sytner Oldbury BMW, we always strive to provide excellent customer care, and it is wonderful to know this was reflected in your visit. Your feedback truly means a lot to our team. We look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Excellent Mohammed at brades road…
Excellent Mohammed at brades road accident repair centre was brilliant n very helpful all the lads in there very helpful n easy to chat to
September 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Ahad, Thank you very much for your kind words. We are delighted to hear that Mohammed and the team at the Brades Road accident repair centre provided such brilliant and helpful service. It’s wonderful to know that you found the whole team approachable and easy to chat to. Your feedback is greatly appreciated and motivates us to continue delivering the highest standards of customer care. We look forward to welcoming you back in the future. Best wishes from everyone at Sytner Oldbury BMW.
Consistently poor experience
I had a poor experience arranging a replacement for a recall part. I was left, apparently, waiting in a queue for 6 months with no progress until I called to chase it up.
I was told parts were due that week, so I was given an appointment for a couple of weeks after this.
The day before the appointment, I was told they don't have a part for my car as none of the ones that arrived previously had been reserved for my car.
I had to escalate to get another part reserved and then get rebooked in for an appointment.
On the day of fitting my experience was good and I don't have any complaints. (I have previously had several issues for most interactions I've had with Sytner over a 2.5 year period).
August 28, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Philip, Thank you for sharing your feedback. We sincerely apologise for the delays and lack of communication you experienced during the recall part replacement process. We appreciate your patience, and it is disappointing to hear that your interactions over the past 2.5 years have been less than satisfactory. However, we are glad that the fitting day went smoothly and met your expectations. Your comments are valuable to us as we strive to improve our service standards. Kind regards, Sytner Oldbury BMW
Reply from Sytner Group - Sytner Oldbury BMW
Dear Adam, Thank you ever so much for your kind words. We are delighted to hear that you experienced great service and found our team attentive and courteous. It is always our aim to provide the highest standard of care to every customer, and your feedback is a wonderful encouragement to us all. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Warm regards, The Sytner Oldbury BMW Team
Alloys Wheel Refurbishment - BMW Sytner Oldbury
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, with a black circumference remaining around the valve and visible paint residue/mess at the base of the grey valve stem.
The tyres were also returned inflated to approximately 5 psi below the pressures stated on the vehicle's door plate, but expectations have been adjusted accordingly.
The vehicle was returned dirtier than at handover, with boot prints on the mat, dirt from boots striking the sides of the footwell which appears to have damaged the plastic trim since it doesn't clean up and fingerprints left on the steering wheel and transmission controls. Again, expectations have been adjusted accordingly.
August 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Disappointed, Thank you for your honest feedback. We apologise that the wheel repair did not fully meet your expectations and that your vehicle was returned in a less than satisfactory condition. We appreciate you taking the time to highlight these issues and understand how important it is for your car to be treated with care. Your comments are invaluable, and we hope future experiences reflect the high standards you rightfully expect. Kind regards, Sytner Oldbury BMW
really good customer service
really good customer service, timings all as planned, well informed, comfy and practical waiting area, good coffee, could do with an electricity socket!
Reece on the desk was very helpful and attentive, made fresh coffee and checked in, kept me aware of progress
August 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear AR, Thank you very much for your wonderful 5-star review. We are delighted to hear that Reece provided attentive and helpful service during your visit. It’s great to know that you found the waiting area comfortable and practical, and that you enjoyed the coffee. We appreciate your kind comments regarding our customer service and timings. Your feedback about the electricity socket is noted. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Team
The staff Jason was very helpful
The staff Jason was very helpful, professional and pleasant . The work was done on time
August 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Omana, Thank you very much for your wonderful review. We are delighted to hear that Jason provided you with helpful, professional, and pleasant service. It is encouraging to know that the work was completed on time and met your expectations. Your kind words mean a great deal to our team. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, Sytner Oldbury BMW Team
JASON WAS VERY HELPFUL !
JASON WAS VERY HELPFUL !!
CREDIT TO THE TEAM AND ESPECIALLY JASON!!
August 21, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Sal, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Jason was able to assist you so effectively. It’s always a pleasure to know our team members receive the recognition they deserve for their hard work and dedication. Your kind words are a credit to the entire team at Sytner Oldbury BMW, and we truly appreciate you taking the time to share your positive experience. Wishing you all the best with your BMW! Kind regards, Sytner Oldbury BMW Team
Reece was such a friendly and helpful…
Reece was such a friendly and helpful person who ensured my car was dealt with to a vey high standard.
August 19, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Kate Georgina, Thank you ever so much for your kind words. We are delighted to hear that Reece provided you with such friendly and helpful service, ensuring your car was looked after to a very high standard. It’s always a pleasure to know our team’s efforts are appreciated. Your positive feedback truly means a lot to us. We hope to welcome you back to Sytner Oldbury BMW in the future and continue to provide the excellent service you experienced. Kind regards, Sytner Oldbury BMW Team
Well organised and efficient
August 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mary, Thank you very much for your kind words and excellent review. We are delighted to hear that you found our service well organised and efficient. It is always our aim to provide a seamless experience for all our customers, and your positive feedback is greatly appreciated. We hope to continue meeting your expectations and look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, The Sytner Oldbury BMW Team
A total Lack of customer service and…
A total Lack of customer service and interest with the problems I had with my car which was at the oldbury showroom for 2 weeks awaiting a fault to be rectified with the left wheel which had developed a squeak when turning left. The team stripped the breaks down and replaced the wheel bearing which did not rectify the problem then I was told they were awaiting a senior technician to look at it so who did the work in the first place was it somebody not senior.
The car was then left for a for three days and nothing else was done to it. Anthony a manager I presume then phoned me and asked me if I would give him to the following Tuesday to rectify the problem and If the problem was still there he would give me a refund minus the mileage I had put on the vehicle I agreed and the following Tuesday arrived still not rectified. I then informed Daniel Prestige that I wanted a full refund And he informed that I was not entitled to one, after I had explained to him what my statutory rights were and after he had spoken to Mark Harris he agreed and I left the car with you on your forecourt. What a shambles and complete embarrassment for Sytner Oldbury because I will tell this story to many people as I work as a statutory compliance Manager and could have took the problem a lot further but I just wanted to get rid of the stress it has caused me. I was charged seven hundred and fifty pound for the mileage I had accumulated and not once did anybody say sorry through no fault of my own.
I have lost around a thousand pounds with car tax and insurance and now have the inconvenience of sourcing another car. Just a complete and utter lack of customer service. And Sytner Oldbury should be embarrassed about it , but will they ! I think not. Thank you for listening.
Mark Diggory
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Diggory, We are sincerely sorry to hear about your experience at Sytner Oldbury and the distress it has caused. It is disappointing that our service did not meet your expectations or our own standards. We appreciate your feedback and understand your frustration with the unresolved issue and the impact it has had on you. Please accept our apologies for any inconvenience caused and for the lack of communication you experienced throughout this process. Kind regards, Sytner Oldbury BMW Team
Good customer relationships and very…
Good customer relationships and very humble workers. Happy with the service delivered by the BMW team at Sytner Oldbury.
August 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Rayasandra, Thank you very much for your kind words and positive feedback. We are delighted to hear that you are happy with the service provided by our BMW team at Sytner Oldbury. It is always our aim to foster good customer relationships and maintain a humble and professional approach. Your satisfaction is truly valued, and we look forward to continuing to provide you with excellent service in the future. Best regards, The Sytner Oldbury BMW Team
Excellent Customer Service: Sytner BMW Oldbury
I popped into Sytner BMW Oldbury to find out more about the iX models as I’m looking to replace my company car and was really impressed by the service.
Holly on reception went out of her way to find someone to help me while the sales team were busy and even started showing me the cars herself until Carl was available. Carl was incredibly helpful and professional, despite knowing I wouldn’t actually be purchasing through them due to our company car portal. He took the time to show me the models in the showroom as well as an iX2 that was outside awaiting collection and even followed up by emailing me the brochures.
It’s the little things that make such a difference. Thank you Holly and Carl for making me feel so welcome and valued — now that’s what I call great customer service! 👏🏻
August 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you so much for your kind words, Robina. We’re delighted to hear that Holly and Carl made you feel welcome and provided such attentive and professional service. It’s wonderful to know that the little things made a big difference during your visit. Your feedback truly means a lot to us, and we’re pleased we could assist you as you explore the iX models. Wishing you all the very best with your company car decision!
Great staff great hospitality and great…
Great staff great hospitality and great service.
August 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Rodney, thank you ever so much for your wonderful review. We are delighted to hear that you found our staff to be great and experienced excellent hospitality and service during your visit. Providing a welcoming and professional environment is something we truly value, so your kind words mean a great deal to us. It’s always our aim to ensure every customer feels well cared for, and we’re thrilled that this was reflected in your experience. We look forward to welcoming you again soon.
I’m very happy about your service and…
I’m very happy about your service and special thanks for Logan
August 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Rasitha Chamara Pathirana, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are very happy with our service, and Logan will be thrilled to receive your special thanks. At Sytner Oldbury BMW, we strive to deliver exceptional customer care, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to provide you with the high standards you expect. Best wishes, The Sytner Oldbury BMW Team
Really good experience
Really good experience , the car did have to go in 3 times for the same fault , but the service manager Steve was excellent and the repair was done under warranty quickly with no issues .
A courtesy suitcase and a few freebies were also thrown in , very much appreciated 👍🏻
August 5, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Kal, thank you for sharing your experience with us. We’re pleased to hear that Steve and the team provided excellent service and that your repair was completed promptly under warranty. It’s great to know the courtesy suitcase and freebies were appreciated as well. We understand it was frustrating having to bring your car in multiple times, but we are glad we could resolve the issue to your satisfaction. Your feedback is very much valued, and we hope to assist you again in the future.
I was stranded 200.miles from home
I was stranded 200.miles from home. My vehicle was repaired straight away and I was able to collect it 3 days later
The staff member who received and dealt with my car was Steve Worton. And he went above and beyond my expectations and gave a service that I have not received in other sytner garages that I have used
Having collected my vehicle and returned home. I had a query on the invoice that I would like clarified. Unfortunately I have phoned on a number of occasions left messages and spoken to reception team. I am unable to speak with anyone about the invoice so I am not happy with follow up after u have paid the invoice.
August 3, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Patricia, Thank you very much for your kind words and for sharing your experience. We are delighted to hear that Steve Worton provided such exceptional service and went above and beyond to assist you during a difficult situation. It is always our aim to offer the highest standard of care, and reading your feedback is truly rewarding. We appreciate your continued trust in Sytner and look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Sytners Oldbury have always been my go…
Sytners Oldbury have always been my go to for looking after my B M W. We have taken our cars there for well over 25 years and travel 45 minutes each way (if the traffic is good) for the service the car deserves. My only complaint is the booking in procedure which seems to have all changed.It would be nice to speak to a human being rather then a machine. Trying to use the app was also not successful and we gave up after five attempts .
July 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Guest, thank you for your continued loyalty to Sytner Oldbury BMW over the past 25 years; we truly value your patronage. We apologise for the frustration you experienced with the new booking procedure and the app. We appreciate your honest feedback and understand how important it is to have the option of speaking to a human being. Your comments will be taken on board, and we hope to make your future visits as smooth and enjoyable as possible. Kind regards.
First time service
Easy to book the service for my Mini online. Texts sent to remind me of my appointment time. Complimentary valeting service provided and plenty of tea and coffee available whilst I was waiting for my car to be completed. Video of the safety check sent for me to see what was happening. One niggle - oil light came on as I was driving home and I had to return to get it sorted out.
August 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Ali, thank you for your detailed review. We’re pleased to hear that you found the online booking process straightforward and appreciated the appointment reminders, complimentary valeting, and refreshments. It’s great that the video safety check helped keep you informed during the service. However, we apologise for the inconvenience caused by the oil light coming on after your visit. Your feedback is valuable to us, and we hope your next experience with us is completely trouble-free. Kind regards from the Sytner Oldbury BMW team.
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