Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amjad was absolutely great and the old bury team. Took his time to take me through the car with some very mundane questions. Thanks Amjad! Very unlike the Cardiff team that were ridiculously an... See more
I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... See more
Company replied
Stephen, the represenative from the BMW Services Team in Oldbury was absolutely brilliant. For example, I had to rechange by booking time which he accommodated without hesitation. Whilst at the deal... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Road, B68 8DA, Warley, United Kingdom
- 0121 552 2825
4.3
Excellent
857 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Brown, Thank you ever so much for your kind words and for taking the time to share your positive experience with us. We are absolutely delighted to hear that you were pleased with the customer service provided at Sytner Oldbury BMW. It is always our aim to offer the highest standard of care and attention to every visitor. Your feedback means a great deal to our team and encourages us to maintain these standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Gary cooper really went above and…
Gary cooper really went above and beyond for me. I was nervous about the seats and he persistently came out and cleaned them. He also just had a very good attitude and just got the job done, no over the top phrases which I didn’t understand just clear advice and came across as very trustworthy
July 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words. We are delighted to hear that Gary Cooper provided clear advice and demonstrated such dedication in ensuring your seats were thoroughly cleaned. It’s wonderful to know that his straightforward approach and trustworthy attitude made you feel at ease throughout the process. Your feedback means a great deal to us, and we’re pleased that Gary’s efforts went above and beyond your expectations. We truly appreciate you taking the time to share your experience.
Great experience
Great experience. Very friendly, professional team who kept me updated throughout. Highly recommended!"
July 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Fyonna, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our team friendly and professional, and that we kept you well informed throughout your experience. Your recommendation means a great deal to us. It’s always a pleasure to provide excellent service and ensure our customers feel valued. We very much appreciate your support and look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
The welcome was really warm and…
The welcome was really warm and awesome, handing in and collecting the keys went very smooth. Very grateful for the vehicle health check that gave me peace of mind. There was an opportunity to be kept up to date with the service so I'm aware when the vehicle is ready for collection.
July 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Emmanuel, Thank you for your kind words and positive feedback. We’re delighted to hear that you found the welcome warm and the key handover smooth. It’s wonderful that the vehicle health check provided you with reassurance and peace of mind. We also appreciate your mention of the updates during the service, as we always aim to keep our customers well informed. Your satisfaction means a great deal to us, and we hope to assist you again in the future. Best regards, The Sytner Oldbury BMW Team
good service and clear thank you
good service and clear thank you. Mohammed was very good and clear.
July 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear J D, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Mohammed provided clear and helpful service, making your experience with us a positive one. It is always our aim to offer excellent support and ensure our customers feel valued throughout their visit. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Oldbury BMW whenever you need us in the future. Kind regards, Sytner Oldbury BMW Team
Good and prompt service
Good and prompt service - Mohammed was very good and prompt.
Kind regards,
Joe
July 27, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Joe, Thank you very much for your kind words and positive feedback. We are delighted to hear that Mohammed provided you with good and prompt service. It is always our aim to ensure our customers feel valued and well looked after during their visits. Your comments are greatly appreciated and serve as encouragement to our entire team. Should you require any assistance in the future, please do not hesitate to get in touch. Kind regards, The Sytner Oldbury BMW Team
Reece was very helpful and attentive to…
Reece was very helpful and attentive to ensure we were not left wondering how long we would be waiting. He showed us where the toilets and drinks were if required. Showroom was impressive with the range of cars and positive feeling within.
July 23, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Jim, Thank you for sharing your experience at Sytner Oldbury BMW. We’re delighted to hear that Reece was helpful and attentive, making your visit comfortable by keeping you informed and pointing out facilities. It’s wonderful that the showroom’s impressive range and positive atmosphere stood out to you. Your kind words are truly appreciated, and we hope to welcome you back again soon for another enjoyable visit. Warm regards, The Sytner Oldbury BMW Team
Reply from Sytner Group - Sytner Oldbury BMW
Thank you so much for your wonderful feedback, Jay. We’re delighted to hear that you received such excellent service at Sytner Oldbury BMW. Jason will be thrilled to know his efforts have been appreciated. It’s always our aim to provide a first-class experience for all our customers, and it’s gratifying to know we’re hitting the mark. We truly value your continued support and look forward to welcoming you back in the future. Thanks once again for your kind words.
Reply from Sytner Group - Sytner Oldbury BMW
Dear Jinseok Kim, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced great service at Sytner Oldbury BMW. It is always our aim to provide the highest standard of care and attention to every customer. Your positive feedback truly means a lot to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Superb service.
Brilliant! Service advisor and technician were able fit my car in to sort a sudden, urgent problem prior to an imminent holiday. Excellent communication throughout. One very happy and mighty relieved customer!
July 15, 2026
Unprompted review
Reece is an absolute Gem of a salesman
Reece is an absolute Gem of a salesman, had some warranty work done to my X2 made the whole process 10/10 from
Start to finish..highly recommend Reece and BMW Oldbury
July 16, 2026
Unprompted review
Jason was great
Jason was great from the get go. Always communicating with myself about my car and any issues. Was really straight forward to turn my MOT from a fail to a pass.
July 14, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you, Daniel, for your kind words and positive feedback. We’re delighted to hear that Jason provided clear communication and was able to assist you effectively with your MOT. It’s always our aim to be straightforward and helpful, ensuring our customers feel supported throughout their experience. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Oldbury BMW in the future.
Great customer service from Mohammed
Great customer service from Mohammed
July 14, 2026
Unprompted review
M Chaudhry’s Review
It was a great experience for me, very friendly and very helpful. Professional work was carried out on my 2013 F10 BMW 520d I was informed every step of the way and had no worries about my car, they also gave my vehicle a full wash, my service advisor was Reece Maynard, he made the experience very easy and was well spoken would definitely recommend to a friend or colleague.
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you very much for your kind words, Mohsin. We are delighted to hear that Reece and the team provided a friendly and professional service throughout your visit. It’s great to know you felt informed and at ease during the work on your 2013 F10 BMW 520d. We always aim to make the experience as smooth as possible and are pleased that you appreciated the full vehicle wash as well. Your recommendation means a great deal to us. We look forward to welcoming you again.
The whole process is aimed at making…
The whole process is aimed at making the transaction as easy as possible for the customer.
July 12, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Steve, Thank you very much for your kind words. We are delighted to hear that you found the process straightforward and customer-focused. At Sytner Oldbury BMW, we always strive to make every transaction as smooth and enjoyable as possible. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back in the future and hope to continue providing the excellent service you experienced. Best wishes, The Sytner Oldbury BMW Team
From start to finish 5 stars
From start to finish 5 stars, as soon as I walked into the show room I was made to feel welcome, very professional but with a personal touch. Can highly recommend Mini and their service team looked after my mini. The valet made my car look like it had just come out of the showroom.
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Heidi, thank you ever so much for your wonderful 5-star review. We’re delighted to hear you felt so welcome and appreciated the professional yet personal service from our team. It’s fantastic that our Mini service team looked after your car so well, and that the valet left it looking showroom fresh. Your kind recommendation means a great deal to us. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Warm regards from all of us.
Mystery pricing
Booked in online for the service based on the information provided by the car.
Quoted guide price at £249 however my efforts had been ignored and extras were added that brought the price up to £409 by which time I was at the garage. My advice - don’t bother advance booking in as they won’t read it.
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Thank you for your feedback. We apologise for any confusion caused regarding the service pricing and understand your frustration. It is never our intention to add unexpected costs without clear communication. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns directly.
Reply from Sytner Group - Sytner Oldbury BMW
Dear Stephen, Thank you very much for your kind words. We are delighted to hear that you found our service quick, efficient, friendly and professional. It is always our aim to provide the highest standard of care to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Nagpal, We are truly sorry to hear about your experience with our receptionist, as this is not the standard of service we aim to provide. We appreciate your feedback and understand how important a warm and respectful welcome is. We would like to invite you to contact our Head of Aftersales, David Froggatt, at davidfroggatt@sytner.co.uk, so we may discuss your concerns further and work towards a satisfactory resolution. Thank you for bringing this to our attention.
would like to thank Ollie and all the…
would like to thank Ollie and all the staff at BMW Sytner Oldbury. I booked my car in for a starter battery replacement, and Ollie went through everything with me. He showed me a video of my car, explaining all the checks that had been carried out and highlighting any repairs that might be needed. The video was sent to my phone by text, which was a great touch.
They also washed and valeted my car, and it looked fantastic when I collected it.
I would like to thank Ollie and all the staff at BMW Sytner Oldbury for the excellent service they provided. They did a great job on my car, and I really appreciate their professionalism and attention to detail.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Narinder, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ollie and the team provided you with clear communication and excellent service, including the helpful video and thorough checks. It’s wonderful to know your car looked fantastic after the valet. Your appreciation of our professionalism and attention to detail means a great deal to us. We look forward to welcoming you back to BMW Sytner Oldbury in the future. Best regards, The BMW Sytner Oldbury Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.