My parents have just bought a car from Karl and Les, Karl made the whole experience smooth and genuinely enjoyable for my parents. From the first message to handing over the keys, he was professional,... See more
Location
Switch locationPenarth Road, CF11 8TT Cardiff, GB
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Huge shoutout to Karl! Professional and friendly throughout our time looking for and buying a car. Never any pressure placed on us. He was very patient and took his time to answer and explain an... See more
Arrived at Cardiff branch to view a car I was thinking about purchasing. Decided it was the right car was met by salesman who had only been working at branch 7 weeks. We discussed part ex and agreed... See more
My parents have just purchased a car from Karl and Les, and the whole experience was fantastic from start to finish. Both Karl and Les were friendly, knowledgeable, and never put any pressure on t... See more
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penarth Road, CF11 8TT, Cardiff, United Kingdom
4.6
Excellent
3K reviews
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Appalling experience
Appalling experience—unsafe driving, condescending staff and unrefunded charges.
I purchased a Renault Clio from Sytner Select Cardiff in May, and the entire process was a nightmare from start to finish.
Unrefunded Charges: I was double-charged the reservation fee due to a faulty payment link sent by Liam Jones. Despite raising this multiple times over the last three weeks, including via the dedicated section on their website, I still haven't been refunded.
Reckless Test Drive: Our salesperson, Darius Nejad, drove dangerously during the test drive. He was speeding, driving one-handed, and even took a phone call on his mobile while at the wheel.
Terrible Customer Service: The handover took an agonising four hours. Darius spent the whole time bragging about his sales skills, while the manager, Les Berry, was deeply patronising—literally putting on a childlike voice to read FCA documents and aggressively pushing overpriced warranties.
Zero Aftercare: A tyre pressure warning light came on during my drive home. I texted Darius about the car issue and my missing refund, and I have been completely ignored.
Save your time and money. Go to a dealership that respects basic driving laws and its customers.
Edit: 16/06/2026
The dealership’s response below perfectly illustrates exactly why you should avoid this business. Instead of taking accountability, they have attempted to publicly gaslight me, deny my experience and even invent details about my life to excuse their staff's behaviour.
The Duplicate Payment: They claim no duplicate payment was received. My bank statements clearly show the money left my account, and I have now been forced to initiate a bank chargeback because they refuse to investigate properly.
The Reckless Driving: I know the difference between a smartwatch notification and a salesperson physically holding a mobile phone, driving one-handed, and doing 48mph in a 30mph zone. Their refusal to take a severe safety issue seriously is alarming.
Fabricated "Rapport": They claim our agonising wait was actually "rapport-building" regarding my background in "furniture sales." I work in finance and have never worked in sales. They clearly did not listen to a word I said and are simply making things up to excuse the salesperson.
Blame-Shifting: They suggest I shouldn't have proceeded with the sale if I was unhappy, and that I used the "wrong channels" to report my tyre issue. Darius literally texted me to ask how the car was—I replied reporting the fault and asking for my refund and was ignored.
If you buy a car here and something goes wrong, expect complete denial, fabricated excuses and zero accountability. I am actively pursuing my chargeback and will be reporting Sytner Select Cardiff to the Motor Ombudsman.
May 16, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Good afternoon Georgie, Thank you for taking the time to share your feedback. We are sorry to learn that you remain dissatisfied with your experience. We take all customer concerns seriously and have carefully reviewed the points raised in your review. However, we would like to clarify that, although your feedback suggests that a refund has not been processed, our records show that a second deposit was never successfully processed. As discussed with you previously and supported by the documentation provided, no duplicate payment was received by us. We would therefore respectfully ask that you review your bank account records, as advised during our correspondence, to confirm the status of the transaction. We are also concerned to read your comments regarding members of our team. However, following a review of the matters raised, we do not agree with all aspects of your account. Having discussed your concerns with Darius, he has confirmed that he did not answer or engage in a phone call whilst conducting the test drive. Calls are notified via a smartwatch and, whilst a notification may have been received, our understanding is that no call was accepted during the journey. We have found no evidence to suggest that a mobile phone was used whilst driving. With regard to your comments about discussions during the appointment, our understanding is that conversation took place around your respective sales backgrounds, including your experience within furniture sales. We are advised that the discussion was intended as general conversation and rapport-building rather than self-promotion, and therefore does not align with the impression conveyed in your review. Whilst we appreciate that perceptions can differ, it is disappointing to learn that you felt the sales and handover process fell below your expectations. We would note that, throughout the purchasing journey, opportunities were available to raise any concerns, and the transaction ultimately proceeded following the test drive and vehicle presentation. Whilst we fully respect your right to reflect on your experience afterwards, our investigation has not identified concerns at the time that would have indicated the level of dissatisfaction described in your review. With regard to the tyre pressure warning light, we would have been more than happy to assist had this been brought to our attention through our aftersales channels. Customer satisfaction remains important to us, and whilst we do not agree with several of the assertions made within your review, we remain committed to providing support to our customers and addressing any genuine concerns raised. Thank you again for your feedback. Carl Harris Head of Business
The experience was stress free from the…
The experience was stress free from the start . It was very relaxing atmosphere regarding the searching … great advise but not pushy sales pitch … highly recommend the cardiff store … kip was amazing
June 4, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Joanne. We’re delighted to hear that your experience at Sytner Select Cardiff was stress-free and enjoyable. It’s wonderful to know that Kip provided great advice without any pressure, making your visit relaxing. Your recommendation means a great deal to us, and we’re thrilled that the atmosphere and service met your expectations. We look forward to welcoming you back in the future. Thanks again for sharing your positive experience.
Very friendly member of staff nothing…
Very friendly member of staff nothing was too much trouble.
May 31, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Steve, Thank you very much for your kind words. We are delighted to hear that you found our team friendly and helpful during your visit. It is always our aim to ensure every customer feels valued and supported, so it’s wonderful to know that nothing was too much trouble for you. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
Reply from Sytner Group - Sytner Select Cardiff
Dear Alison, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We are delighted to hear that you found our customer service to be good. Providing excellent service is something we take great pride in, and it is always encouraging to receive positive feedback from our customers. We truly appreciate your support and hope to continue meeting your expectations in the future. Kind regards, The Sytner Select Cardiff Team
Thank you so much guys
Thank you so much guys, Ivin you're the best! Everything was perfect and such an easy process.
May 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Jessica, Thank you ever so much for your kind words. We’re absolutely delighted to hear that Ivin provided such excellent service and that the entire process was straightforward and enjoyable for you. It’s always our aim to make things as smooth and pleasant as possible for our customers. Your feedback truly means a lot to the team here at Sytner Select Cardiff. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Frustrated car buyer
Have contacted this company in an attempt to buy a car. Only get an automatic response from Sia their digital assistant. Would prefer to speak to a person to negotiate a reasonable part exchange value in the first instance. This would prevent a 180 mile round trip. The Sia digital assistant is frustrating, it provides annoying automated replies rather than addressing the questions. Two weeks down still haven’t heard from a person. I think a sales prevention team would do a better job. Sadly a sale opportunity missed.
May 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Mr Walker - I would like to apologise for the frustration caused by our digital assistant, Sia, and for the lack of personal contact regarding your enquiry, Sia is a very efficient AI bot that can answer all questions, at the point this is not the case or if requested Sia will pass on your detail and discussion topic to a member of our Team, Sia operates 24 hours a day to ensure any customer questions can be answered outside of normal working hours, i am sorry your experience was not what we would hope. I understand that we have made contact with you through Liam Jones, our Sales Manager, at this point and your Porsche RS60 Spyder was discussed as a potential part exchange. To move forward with the transaction, you required a valuation that was above the current market value. Whilst your vehicle is undoubtedly a rare and desirable example, we were unfortunately unable to meet your valuation expectations, I am naturally disappointed that we could not achieve the figure you were seeking. Please be assured that a part exchange forms an important part of the overall transaction, and it is never our intention to undervalue a customer's vehicle, as doing so would only hinder the opportunity to complete a successful sale / purchase. Should I be able to assist you further in any way, please do not hesitate to contact me directly. Kind regards Carl Harris Head of Business
Raj and Liam were brilliant help…
Raj and Liam were brilliant help finding my new car. Smooth and fast service.
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, David. We’re delighted to hear that Raj and Liam provided brilliant assistance in finding your new car. It’s wonderful to know the service was both smooth and fast, making your experience enjoyable. Your feedback means a great deal to the whole team at Sytner Select Cardiff. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Thanks again for choosing us.
Mohammed and Jacob were very helpful…
Mohammed and Jacob were very helpful and knowledgeable throughout the whole process of purchasing my car.
Many thanks
May 29, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear James, Thank you very much for your kind words and for taking the time to share your experience with Mohammed and Jacob. We are delighted to hear that they were helpful and knowledgeable throughout your car purchase. It’s always our aim to provide excellent service and support to our customers, and your feedback is greatly appreciated. We hope you are thoroughly enjoying your new car and look forward to assisting you again in the future. Many thanks once again for choosing Sytner Select Cardiff.
Joga is the man!
Joga is the man! For someone so new to the business, you honestly wouldn’t think it. He was knowledgeable, professional, and kind throughout the entire process of buying the vehicle. He kept me constantly updated via email and phone, made sure all previous MOT advisories were fully repaired, and even arranged a full valet and a bag of goodies. Absolute top man.
I would have rated Sytner 5 stars as well, however due to the brake light failing just an hour after collecting the car, I can’t quite give the full rating
May 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Morgan, thank you for your kind words about Joga and for recognising his professionalism and dedication. We’re delighted to hear you felt well supported throughout your purchase and appreciated the extra touches. We do apologise for the inconvenience caused by the brake light issue and understand how this affected your overall experience. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a flawless experience in the future. Many thanks once again for your review.
Great service from start to finish
Great service from start to finish, no hard sales, just great advice and knowledge. Would recommend speaking to Darius, top guy.
May 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Danielle. We’re delighted to hear you had a positive experience with us from start to finish. It’s wonderful to know that Darius was able to provide great advice without any pressure, making your visit enjoyable. Your recommendation means a great deal to the team here at Sytner Select Cardiff. We truly appreciate you taking the time to share your feedback and hope to assist you again in the future.
Very welcome and friendly sales team…
Very welcome and friendly sales team Jacob and Tristan who I dealt with very helpful right throughout the sale would recommend them to anyone
May 25, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Jamie, Thank you very much for your kind words and for taking the time to share your experience with Jacob and Tristan. We are delighted to hear that you found our sales team welcoming and helpful throughout your purchase. It is always our aim to provide friendly and attentive service, and your recommendation means a great deal to us. We truly appreciate your support and hope you continue to enjoy your vehicle. Best wishes from all of us at Sytner Select Cardiff.
Great Experience
We’ve been using this car dealership for many years. This time it was for my son’s first car. We had an exceptional welcome from Kips, his customer service and car knowledge helped make the process so easy. My son was over the moon with the car he purchased. Kips not only kept us informed, made my son’s experience special he took time to check in after the sale, fantastic!!
May 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Emma, for your wonderful review. We’re delighted to hear that Kips provided such exceptional service and made your son’s first car purchase a memorable experience. It’s fantastic to know he is over the moon with his new car. We truly appreciate your continued trust in Sytner Select Cardiff over the years and are pleased that our team could support you so well throughout the process. Your kind words mean a great deal to us all.
Amazing service from Shinay and Les…
Amazing service from Shinay and Les today. Both very helpful, and great customer service
May 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Jessica, Thank you ever so much for your kind words. We are delighted to hear that Shinay and Les provided you with such excellent service and were able to assist you so effectively. It is always our aim to offer a friendly and helpful experience to all our customers. Your positive feedback truly means a lot to the team here at Sytner Select Cardiff. We look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Shinay and les were super helpful in…
Shinay and les were super helpful in helping us secure our new car, would highly recommend to anyone ⭐️ 🌟 ⭐️ 🌟 ⭐
May 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Morgan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Shinay and Les were so helpful in assisting you with securing your new car. It’s wonderful to know you would highly recommend us to others. Your support means a great deal to the whole team here at Sytner Select Cardiff. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, The Sytner Select Cardiff Team
Excellent service
Worked with Liam and Keelan on a purchase for a Volkswagen Taigo who both provided excellent customer service.
Very fast turnaround with email questions and assurance while the car was being prepared.
Would highly recommend.
May 24, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear James, Thank you very much for your kind words and for taking the time to share your experience with Liam and Keelan. We are delighted to hear that you found the customer service excellent and appreciated the prompt responses during the preparation of your Volkswagen Taigo. Your recommendation means a great deal to us. It was a pleasure assisting you, and we hope you continue to enjoy your new car for many miles to come. Best wishes from the Sytner Select Cardiff team.
Handled by Shinay and Les
I was handled by Shinay and Les. Very friendly and welcoming experience, made sure the car was ready and prepped for us.
Sale was speedy and without much delay we left with out new car, thank you both!
May 22, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Aaron. We’re delighted to hear that Shinay and Les provided a friendly and welcoming experience, ensuring your new car was ready and prepped for you. It’s wonderful to know the sale was speedy and straightforward, allowing you to leave with your new vehicle without delay. We truly appreciate you taking the time to share your positive experience and hope you enjoy every moment with your new car. Thank you once again for choosing Sytner Select Cardiff.
I just purchased a lovely Mazda from…
I just purchased a lovely Mazda from Mohammed who was very friendly and professional.
He went through all the documentation with me and made the purchase easy.
Jacob, the Manager was also very helpful in finalising everything so thank you both for making a huge purchase a lot easier than I expected.
Gareth
May 18, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Gareth. We are delighted to hear that Mohammed and Jacob provided a friendly and professional service, making your Mazda purchase straightforward and enjoyable. It’s wonderful to know that the process was easier than you expected, especially with such a significant purchase. Your feedback is greatly appreciated, and we hope you enjoy your new car for many years to come. Please do not hesitate to get in touch if you need any further assistance.
Great experience
Great experience! Staff helpful and went through all documents etc in detail.
May 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, CD. We are delighted to hear that you had a great experience with us and that our staff were helpful throughout the process. It’s wonderful to know that the team took the time to go through all the documents in detail, ensuring everything was clear and straightforward for you. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Select Cardiff in the future. Wishing you all the best with your new vehicle!
Ivin and Melvin is the best
Ivin and Melvin is the best. Absolute class salesman always recommend to anyone buying a car.
May 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words. We’re delighted to hear that Ivin and Melvin provided you with such a positive experience. It’s always our aim to offer excellent service and ensure every customer feels valued and well looked after. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Sytner Select Cardiff in the future.
Ivin and Jon were the best they should…
Ivin and Jon were the best they should get a pay rise
May 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Shannon, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Ivin and Jon provided you with such excellent service. It’s always our aim to ensure every customer feels valued and well looked after, and your kind words truly mean a lot to the team. We will be sure to pass on your lovely comments to them. Your support is greatly appreciated, and we hope to welcome you back to Sytner Select Cardiff in the future. Best wishes, The Sytner Select Cardiff Team
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