Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... See more
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Outstanding service once again. We’ve known our salesman Jason Westbury for 14 years, and every experience has been exceptional. He treats us with respect, patience, and genuine kindness, making the c... See more
Daniel and Paige were the utmost professional in every way! They couldn’t do enough for me and every detail from start to finish was executed for me as the customer to the highest standard!!!! And tha... See more
Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materia... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lever Street, WV2 1AD, Wolverhampton, England, United Kingdom
- 01902457000
3.8
Great
239 reviews
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I am extremely disappointed with the…
I am extremely disappointed with the service I received from BMW Wolverhampton.
I took my car in for a routine service, and I was told that the sump plug thread had been damaged by a previous garage and that the sump pan and gasket would need replacing at a cost of around £1,400. My biggest issue is that they removed the sump plug and started this process without first contacting me to explain the situation or ask whether I wanted the repair carried out. I should have been given the choice to authorise the work or collect my car before anything was dismantled.
After a lot of back and forth, we eventually reached an agreement on the price. However, when I collected my car, I discovered several basic workmanship issues. One of the clips on the air filter housing had been broken, the cabin filters had been installed the wrong way around, and one of the screws had not been fitted correctly. These are simple tasks that should have been completed properly by a BMW dealership.
To their credit, they agreed to supply and fit a new air filter housing after I raised the issue. However, by that point, my confidence in their workmanship had been completely lost. I decided to take the replacement part and have it fitted elsewhere because I no longer trusted them to work on my vehicle.
This experience also left me questioning whether the damaged sump plug thread was genuinely a pre-existing issue or whether it could have been caused during the service, especially given the other mistakes that were made.
Overall, this has been one of the worst experiences I have had with a garage. I expect a premium dealership to deliver a high standard of workmanship, communication, and customer care. Unfortunately, my experience fell well below those expectations, and I cannot recommend BMW Wolverhampton based on the service I received.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Orest, We sincerely apologise for the disappointing experience you have described. We strive to maintain the highest standards of workmanship and customer care, and it is clear we fell short in your case. We understand your concerns regarding communication and the quality of work carried out. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we may discuss your experience further and address your concerns directly. Kind regards, BMW Wolverhampton Team
Average at best
Constantly telling me the car wasn’t ready, waiting for parts to come in. I think when your car is under warranty you become least priority. It went in for a simple warning light, problem found and they had it 5 days if you count Saturday. An issue they told me would be done in 2. We have a friend who worked there not so long back and he did warn us not to use that branch. Lessons learnt I suppose.
July 15, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mrs McConnell, We sincerely apologise for the delay and any inconvenience caused during your recent visit. We appreciate your feedback and understand your frustration regarding the waiting time and communication. At Sytner Wolverhampton BMW, we strive to provide the highest level of service, and it is disappointing to hear we did not meet your expectations. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your experience further. Kind regards, Sytner Wolverhampton BMW
Great all round 🙌🏾👍🏾🙏🏾
July 20, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your review, Stephen. It’s always our aim to provide excellent service and ensure every customer feels valued. We truly appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Thanks once again for choosing us.
I purchased a £60k car in December 2023…
I purchased a £60k car in December 2023 , I have had the same issue with the car since then.it has been back 10 times with the same fault and approx they have had my vehicle for 4 months or more. Still not fixed ? Been in touch with BMW direct they said its down to the dealership ?so they have wiped there hands of the issue and not interested how there cars are performing and customer issues. This is totally disgusting. Customer service non existent.
July 24, 2025
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mr Steadman, We are truly sorry to hear about the ongoing issues you have experienced with your vehicle and the frustration this has caused. We appreciate how disappointing it must be to have your car in for repairs so frequently without resolution. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, who i know has been dealing with the matter with BMW UK. Kind regards, Sytner Wolverhampton BMW
I honestly couldn’t be happier with the…
I honestly couldn’t be happier with the service I received from Jason when buying my X1. He made the whole experience so easy from start to finish and was always friendly, approachable, and happy to help with any questions I had. His customer service was genuinely amazing. Nothing was ever too much trouble and I felt completely looked after throughout the whole process. I absolutely love my new car and I’m so glad I bought it from him. I wouldn’t hesitate to recommend Jason to anyone looking for fantastic customer service and a really smooth, enjoyable car-buying experience. Thank you so much, Jason!
July 17, 2026
Unprompted review
Excellent service as usual.
July 16, 2026
Unprompted review
Dropped in with a puncture
Dropped in with a puncture, sorted for me on Monday.
Beautiful new showroom, cant wait to choose my next one !
July 11, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mr Burton, Thank you for your kind words and for taking the time to share your experience. It’s wonderful to know you’re looking forward to choosing your next BMW with us. We truly appreciate your support and look forward to welcoming you back soon. Should you need anything further, please don’t hesitate to get in touch. Best wishes, The Sytner Wolverhampton BMW Team
Made to feel welcome
The staff made me feel welcome from the outset, really quick turn around on the work that needed to be done and not too pushy about options.
July 13, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Alex, Thank youfor your kind words and for taking the time to share your experience with us at Sytner Wolverhampton BMW. We’re delighted to hear that our team made you feel welcome from the outset and that you appreciated the quick turnaround on the work carried out. Your feedback means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Wolverhampton BMW Team
Service visit
As always, my visit to the dealership was great. I always feel well looked after from the moment I arrive at reception. The whole team is friendly and helpful. Rosie explained every step and was extremely helpful.
July 8, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you always feel well looked after from the moment you arrive and that our team, especially Rosie, provided clear explanations and helpful support throughout your visit. It’s wonderful to know that our friendly and attentive service continues to meet your expectations. We truly appreciate your continued trust and look forward to welcoming you back in the future. Best regards, Sytner Wolverhampton BMW Team
No Updates, No Repair, No Accountability
It has now been over two weeks, and my car still has not been repaired from SYTNER WOLVERHAMPTON BMW. This level of service is completely unacceptable. I have been left without my vehicle for far longer than expected, with poor communication and little to no meaningful updates throughout the process. Every time I have chased for information, I have been left disappointed. I trusted Sytner to provide a professional and efficient service, but my experience has been the exact opposite. Customers should not have to constantly chase for updates or wait this long without clear answers. I would not recommend this service based on my experience.
July 10, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear R A, We sincerely apologise for the delay and lack of communication you have experienced. This is not the standard of service we aim to provide at Sytner Wolverhampton BMW. We understand how frustrating it must be to be without your vehicle for so long. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, so we can better understand your concerns and assist you further. Kind regards, Sytner Wolverhampton BMW
Could and should be a lot better service !
Booked my car in for a brake fluid service , 6 weeks in advance, on arrival nowhere to park my car , once entered the reception was told they can’t find my booking on tablet .
Lots of waiting around , 30 mins , then told found my details
On return , another 30/40 mins waiting just to pay and get key
Car had been washed poorly , water/wax marks all over it , ( i did say I didn’t want it washing as had this issue before )
BMW should have a better service than this !
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Lee, Thank you for your feedback. We sincerely apologise for the inconvenience you experienced with parking, the delay in locating your booking, and the wait times during your visit. We also regret the issue with your car wash, especially as you had previously requested otherwise. BMW aims to provide a high standard of service, and we are sorry we did not meet your expectations on this occasion. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss this further.
Welcoming and looked after
James was helpful, welcoming and knowledgeable about the car. The sale was none pressured and I felt supported throughout. Matt was also helpful and took the time to meet with me prior and in the handover day.
The video of my car sent from James ahead of my collection was a nice touch.
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you, Erica, for review. We’re delighted to hear that James and Matt provided such a welcoming and supportive experience throughout your purchase. It’s great to know the no-pressure approach made you feel comfortable and that the video ahead of collection was appreciated. Your kind words mean a lot to the team here at Sytner Wolverhampton BMW. We hope you enjoy your new car and look forward to welcoming you back in the future.
freindly service with clear concise…
freindly service with clear concise information and pricing that you can trust
July 7, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mrs Howarth, Thank you for your kind words and for taking the time to share your experience with Sytner Wolverhampton BMW. It is always our aim to provide a transparent and welcoming environment for all our customers. Your positive feedback is greatly valued and encourages us to maintain the highest standards. We look forward to welcoming you back in the future. Kind regards, The Sytner Wolverhampton BMW Team
Terrible customer service! Service dept
Terrible customer service!! Avoid them worst dealership I have ever had experience with. Tried to contact them many times to book in my car after experiencing a terrible noise from my car that was under warranty as only 16 mths old. No response after many calls and left messages. Called roadside assistance who was really prompt and helpful. He sent pictures through to the dealership and advised they would inspect my car the next day. When finally got through I was informed could not be seen until 27th July if I needed a courtesy car! Ridiculous I am a disabled person! So eventually got an appointment for 7 days time. This situation made me ill and housebound due to my disability but Dealership did not care. Decided I had no choice but to take my car elsewhere for the repair at my own cost! Asked dealership to consider a good will gesture for poor service and anxiety they had caused. Had an email from Sam Keeling the service manager who was not helpful at all not bothered about me or the BMW brand. I have asked him many times to put me in contact with the business manager but he has ignored my request. I will be pursuing this matter as it was not good enough expecting me to wait a month for a courtesy car to get my car repaired what’s the point of the warranty. Disgusting service!!
July 2, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Jayneford, We are truly sorry to hear about your disappointing experience and the distress it has caused you. This is not the standard of service we aim to provide, especially to valued customers with specific needs. We would like to invite you to contact our Aftersales Manager, Dave Yeomans, at davidyeomans@sytner.co.uk, who will be happy to discuss your concerns further and offer any support possible. Your feedback is important to us, and we appreciate you bringing this to our attention.
Great customer service and environment…
Great customer service and environment with knowledgeable staff
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our customer service and environment to be excellent, and that our team’s knowledge made a positive impression. It is always our aim to provide a welcoming and informative experience for all our customers. Your feedback is greatly appreciated and motivates us to maintain these high standards. Kind regards, The Sytner Wolverhampton BMW Team
Ash helped throughout the process and…
Ash helped throughout the process and was very knowledgeable
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mr Benson, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that Ash was able to assist you throughout the process and that his knowledge made a positive difference. It is always our aim to provide excellent service and support to our customers. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Wolverhampton BMW in the future. Kind regards, The Sytner Wolverhampton BMW Team
As always great service and fantastic…
As always great service and fantastic brand.
Luke was with me every step of the way.
Thank you Sytner. See you when I need a new car.
June 30, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Adrian. We’re delighted to hear that Luke provided excellent support throughout your experience. It’s always our aim to deliver fantastic service alongside the quality of the BMW brand. Your continued trust means a great deal to us, and we look forward to welcoming you back when the time comes for your next vehicle. Thanks again for choosing Sytner Wolverhampton – we truly appreciate your recommendation.
Booked appointment for mot on a certain…
Booked appointment for mot on a certain date this was incorrectly inputted into the system for the day before this was recited on the day.
Drop the vehicle off in the morning turned the entertainment system off in the car. On return to picking up the car I started the vehicle the radio was on tuned into Asian radio station at a high volume and not on any of my preset station
Where’s the respect of customers property Styner ?!?!
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Giovanni, We sincerely apologise for the inconvenience caused by the incorrect appointment date and the issue with your vehicle’s entertainment system. We understand how important it is to respect our customers’ property and appreciate your feedback. Your satisfaction is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner Wolverhampton BMW
Service was efficient yet personal
Service was efficient yet personal. Staff very accommodating . Impressed with the facilities
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Sean, Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service both efficient and personal, and that our team were accommodating throughout your visit. It’s wonderful to know that our facilities made a positive impression as well. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team here at Sytner Wolverhampton BMW. We look forward to welcoming you back in the future. Kind regards, The Sytner Wolverhampton BMW Team
Friendly welcome
Friendly welcome, good communications before, during & once service was complete.
June 26, 2026
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Richard, Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt welcomed and appreciated our communication throughout the service process. It is always our aim to provide a friendly and efficient service, and your feedback is truly valued. We look forward to welcoming you back to Sytner Wolverhampton BMW in the future. Best wishes, The Sytner Wolverhampton BMW Team
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