Sytner Group - West London Audi Reviews 

It was competent,efficient,fast and well explained.

I took my car in for a full service they was really helpful and done the job they kept me notified with my car I always get great service when I go Audi and Daniel
Blake was amazing he was great help.

I would like to express my sincere gratitude to the team at Sytner West London for their exceptional service. Back in May, my husband purchased his Audi from them, and after such a fantastic experience, we returned last week to upgrade to a new Audi A6.
The entire sales and vehicle exchange process went smoothly, successfully, and with the utmost professionalism. The team was exceptionally polite, helpful, and attentive to every detail, making the whole transaction completely stress-free.
We are absolutely delighted with our new Audi A6 and deeply appreciate the high standard of customer care. A huge thank you to the entire team for another seamless experience! Five stars without hesitation

I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowledgable and looked after the administration. He provided a good service.

Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.

Great service, Rajesh was very helpful.

Mr Anoop at service department at Audi Brentford was very polite and helpful.
He give very good service.

It’s quite hard to contact service team to get update regarding my car

Great service. Lerivan was very good at assisting me through the process and managed to get everything processed in a very quick time, which benefited me tremendously.

I am extremely happy with the help support and advice I received .

Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special mention to Ciprian for his service and advice

The staff are always polite and respectful along with being exceptionally helpful as was the lovely Sam Monk who tried his best and succeeded in getting my car sorted sooner rather than later.

I purchased my car from Audi West London four years ago and have had a couple of service contracts with them. Until yesterday I have been very impressed and found the whole experience quite enjoyable as I have been able to use their office space to work whilst waiting for my car. My opinion changed irrevocably yesterday. The phones are answered by robots, the service department rarely answer the phone, they don't keep you informed and the staff are rude and surly. My car failed its MOT on handbrake which had been playing up a bit. I agreed to a diagnosis for £150 and left it overnight. The next day I called to find out but the only way I could get through was by going via Sales who would then ask the service person to call me. I found them very rude and patronizing. Eventually at around 3 pm I was told that the car was going for diagnostics. I told them not to bother and I would come and collect the car.

Needless to say I will not be renewing my service contract or going to Audi West London ever again. When I collected my car no one apologised for the delay or asked me if there was anything they could do to make me feel better.

The service person I used to deal with had left but overall the robot answering machine, the lack of care, the lack of information really was very poor so would not recommened this Sytner West London Dealership to anyone.

I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained the service and health check items in details and provided advice.

Excelent service advisor. Very very helpful and polite.

Anoop Narayanan handled the request very professionally..warm welcoming personality.. A great service by him and Audi west London.
Thank you very Much

Ciprian was great he kept me informed about my car. First class experience

Always good when using west london audi. Perfect service as always. They have looked after my RS6 for two years now and wouldnt go anywhere else.

Had a great experience with Ermal who was very helpful when dealing with my service. A courteous and polite gentleman who was on top of everything and kept me informed of progress.