Sytner Group - West London Audi Reviews 

Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special mention to Ciprian for his service and advice

The staff are always polite and respectful along with being exceptionally helpful as was the lovely Sam Monk who tried his best and succeeded in getting my car sorted sooner rather than later.

I purchased my car from Audi West London four years ago and have had a couple of service contracts with them. Until yesterday I have been very impressed and found the whole experience quite enjoyable as I have been able to use their office space to work whilst waiting for my car. My opinion changed irrevocably yesterday. The phones are answered by robots, the service department rarely answer the phone, they don't keep you informed and the staff are rude and surly. My car failed its MOT on handbrake which had been playing up a bit. I agreed to a diagnosis for £150 and left it overnight. The next day I called to find out but the only way I could get through was by going via Sales who would then ask the service person to call me. I found them very rude and patronizing. Eventually at around 3 pm I was told that the car was going for diagnostics. I told them not to bother and I would come and collect the car.

Needless to say I will not be renewing my service contract or going to Audi West London ever again. When I collected my car no one apologised for the delay or asked me if there was anything they could do to make me feel better.

The service person I used to deal with had left but overall the robot answering machine, the lack of care, the lack of information really was very poor so would not recommened this Sytner West London Dealership to anyone.

I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained the service and health check items in details and provided advice.

Excelent service advisor. Very very helpful and polite.

Anoop Narayanan handled the request very professionally..warm welcoming personality.. A great service by him and Audi west London.
Thank you very Much

Ciprian was great he kept me informed about my car. First class experience

Always good when using west london audi. Perfect service as always. They have looked after my RS6 for two years now and wouldnt go anywhere else.

Had a great experience with Ermal who was very helpful when dealing with my service. A courteous and polite gentleman who was on top of everything and kept me informed of progress.

Good customer service

Visited the showroom to meet Thomas Whyte to have a look at a new car. Thomas was great and helped me select the right car. Having decided to pursue a purchase Thomas guided me through the whole process including the collection day. It was an all round great experience and the car is brilliant too!!

Car is amazing. Tom and Sat massively helped through the purchase process nice and easy.

Since switching to the new phone system it has become impossible to get in touch with anyone in the service department.
On Wednesday the 12th August I called 10 times between 10am and 2:00pm unsuccessfully trying to contact the service team. Eventually i went to the dealership.
When I submitted a complaint, I received an automated reply stating that someone will respond within 48 hours. But i have not heard back.
This does not reflect on the service provided by any of the staff.
My advisor, Anoop is great.

Very good experience.
The video of the underside of the car was very good - and reassuring.

The receptionists remembered my name before I even gave my registration from previous visits.

The service team were very helpful and completed everything as requested

overall a very good experince

We had a very positive experience with the staff, who provided clear communication and timely updates throughout the process (14 August 2026), especially at the very beginning (14 August 2026). The team/staff/reception staff was friendly, professional, and highly efficient (27 August 2026), particularly in arranging a replacement car in time. Overall, we were very satisfied with the service provided.

I received a very good service with West London Audi. They are always courteous and professional and keep you informed with the Audi Cam Service.
Thank you to Nitesh for his excellent customer service.

Excellent service, staff were prompt and helpful, they kept me updated throughout

Raj & all colleagues at Audi West London were as always, professional, efficient & kind. I am always reassured.

West London Audi are a first class operation, it's reassuring to know we are in capable hands.

West London Audi helped me by bringing my chosen car from another Audi dealer in Huddersfield, & my experience couldn't have been better, in particular due to Melanie Ambrose, whose professionalism & knowledge of Audi product was second to none. She spoke to me every other day to keep me informed of progress, guided me through every step of the purchase process to ensure I was entirely happy with my new car & to ensure the experience was smooth, problem free & enjoyable.