I had my car's annual service, it went very smoothly. I had a good experience, I was sent a video of the underside and engine of the car with commentary. Mr Ermel Shaqiri was very friendly and knowle... See more
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I usually deal with Wimbledon Audi who are extremely poor at communication. West London Audi are the total opposite and I'm happy to go out of my way to use them instead. Sam was great and explained t... See more
Great friendly staff and service. It’s a shame there isn’t a collection service or courtesy car offered as the garage is in an awkward spot with limited transport links.
Always a good experience with West London Audi. This visit was for a service and MOT and I was able to wait while they did it. All the staff I encountered were very friendly and welcoming. Special men... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
958 Great West Rd, TW8 9BQ, Brentford, United Kingdom
- 020 8380 4000
4.6
Excellent
1K reviews
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Jackie Daly
Jackie Daly’s attention to detail in the service enquiry prior to making the service reservation appointment
February 12, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Andrew, your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. Kind regards, West London Audi Team
5* service experience
Took my car in for its first service and was very well looked after by the highly capable Nayan Patel. He is an excellent service advisor. He took his time to go through the schedule of works on the car and I also had an issue with my MMI module and he took his time to help me resolve.
Nayan really went above and beyond an I hope my review goes a little way to helping him gain the recognition he deserves. He really was the consummate professional. He also took time to help me diagnose the issue with the MMI
This is the first Audi I have owned and the sales and service experience has been exemplary thus far
Keep up the great work team….
February 13, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Jaskarn, thank you very much for your kind words and detailed feedback. We look forward to continuing to provide you with outstanding service. Best regards, West London Audi Team
The team were great kept me informed…
The team were great kept me informed throughout, I didn’t mind waiting all day as the Business Lounge is perfect to work from. Nayan really did look after me and really explained things as they were working, he was great!
February 12, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Sharon, thank you ever so much for your kind words. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Reply from Sytner Group - West London Audi
Dear Shabir Ali, thank you very much for your kind words and for taking the time to leave a 5-star review. We are delighted to hear that you received good service at West London Audi. We look forward to welcoming you back soon. Best regards, West London Audi Team
Reply from Sytner Group - West London Audi
Dear Nitin, thank you very much for your kind words. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, West London Audi Team
Great welcoming and professional…
Great welcoming and professional service as always!
Nicest Varsani was very efficient and professional. So as the guys at the meeting drop off car service.
February 10, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear T Chemerynska, thank you ever so much for your kind words and for taking the time to share your experience. We look forward to welcoming you back to West London Audi in the near future. Best wishes, The West London Audi Team
Reply from Sytner Group - West London Audi
Dear Mr Hefes, thank you very much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future.
Poor customer engagement
Poor customer engagement, relationship and retention. continuous operational issues, booking issues and customer service issues
January 28, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Ayodele, we are truly sorry to hear about your experience with West London Audi. We are disappointed that we couldn't meet your expectations and the repairs to your vehicle took longer than expected, we worked with you to navigate through the challenges and will continue to be here for you should you require further assistance, Kind regards, West London Audi Team
My recent experience
I recently took my car to Audi West London for a routine service, during which a serious issue was detected that required immediate repair. As my car is still under warranty, I was expecting to be offered a replacement vehicle.
Malik was very friendly, professional, and helpful throughout the process, and I appreciate his positive attitude. However, I feel that management should reconsider how they support customers whose cars are under warranty, especially when major repairs are needed.
Initially, I was told that my car would be repaired by 5 p.m. the following day. As I run a business and had an important event, I needed my car urgently. I therefore collected it and returned the next day to proceed with the repair.
When I brought the car back, I was informed that no replacement vehicle was available, but I was again told that my car would be ready by 5 p.m. I decided to stay at the dealership and work remotely, as I had many virtual meetings and work responsibilities.
Unfortunately, I was not given any clear updates on when my car would be ready, and once again, I was not offered a replacement vehicle. I was disappointed by the lack of communication and support.
As I did not want to express my frustration in front of other customers, my husband contacted the dealership by phone. After this, I was finally provided with a replacement car.
My car was repaired over the weekend, and I had the replacement vehicle for three days.
Overall, while I am grateful for Malik’s professionalism, I believe Audi West London management needs to improve communication and ensure that customers under warranty are offered replacement vehicles when required.
February 4, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Zineb, thank you for your detailed feedback. We are pleased to hear Malik provided professional and friendly service. However, we apologise for the communication issues and the inconvenience caused by the lack of a replacement vehicle initially. We appreciate your comments regarding support for customers under warranty and understand how important clear updates and assistance are, especially when urgent repairs are needed. Your feedback is valuable, and we will reflect on it to improve the overall customer experience.
Malik looked after my car
Malik looked after my car MOT and service. Malik was very friendly , professional and explained the whole process step by step. Malik provided great customer service.
February 9, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Chirag, Thank you very much for your kind words and for taking the time to share your experience. Your feedback means a great deal to us and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
The staff was very helpful
The staff was very helpful. Where there were three small services coming within a gap of couple of months, I was asked to get it done together and that made sense. Services like; oil change, pollen filters and vehicle health check at 9K.
Very happy with service manager to arrange for me. The motto ; Keep It Simply Simple (KISS).
February 6, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear J S Bhogal, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that our team was helpful and that combining your services made sense to you. We look forward to welcoming you back in the future.
Excellent experience
Excellent experience! Five star service. Offered an amazing discount. Thank you
February 6, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Anna, Thank you ever so much for your kind words and for taking the time to share your experience with West London Audi. We look forward to welcoming you back in the future. Best wishes, The West London Audi Team
PIC Anoop was very friendly and…
PIC Anoop was very friendly and professional
February 4, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Taro, Thank you very much for your kind words. We are delighted to hear that Anoop provided you with friendly and professional service during your visit. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Malik Shehzad service was top
Malik Shehzad service was top , he explained to me everything and always very keen to listen to my questions
February 4, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Andrea, Thank you very much for your kind words and for taking the time to share your experience. Your feedback is greatly appreciated, and we hope to continue delivering the same high standard of service in the future. Best regards, West London Audi Team
Fantastic Service as always with West London Audi
The service provided at West London Audi is absolute first class, the entire process is extremely slick, from booking to drop off and collection. We have utilised the same Service Advisor (Anoop) in recent years and it’s his efforts to go the extra mile that makes us come back to the dealership. If I’ve an issue with one of our cars, he’s there to help every time. West London Audi are lucky to have him, so are we! He’s a star.
February 2, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Tim, Thank you ever so much for your kind words and for taking the time to share your experience. We look forward to welcoming you back again soon. Best wishes, West London Audi Team
Excellent customer service
February 3, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Robert, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
On the day
On the day, my services advisor was Nitesh Varsani, Took care of my vehicle and kept me up-to-date and contacted me when it was ready to pick up.
February 2, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Les, Thank you very much for your kind words and for taking the time to share your experience. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to West London Audi in the future. Best regards, West London Audi Team
Great service
Great service, the repairs done in no time, very reasonable bill as well.
January 7, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Dmitri, thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service efficient and the repairs completed promptly. It’s wonderful to know that you also felt the bill was reasonable. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to West London Audi in the future. Best wishes, The West London Audi Team
Work is effective but customer service is appalling
Switched to Audi West London with my new car for regular servicing and every experience I've had with their customer facing teams has been poor. On my service, the representative couldn't answer standard service questions (he was junior and not the person named as my rep), pricing wasn't made clear and today when calling with an enquiry the team didn't want to speak on the phone, didn't offer solutions nor wanted to understand the problem. Their service work is good, but customers service amoung the worst in person and over the phone.
February 3, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Dear Christian, we are sorry to hear about your disappointing experience with our customer service team at Audi West London. It is certainly not the standard we aim to provide, and we apologise for any frustration caused. We appreciate your positive comments regarding the quality of our service work. If there is anything further that we can assist please do feel free to contact us directly, Kind regards, West London Audi
Not the best service experience
The service guy who attended to me was not very professional and i didn't appreciate his style of communications which i dont believe is inline with good customer service experience.
January 30, 2026
Unprompted review
Reply from Sytner Group - West London Audi
Thank you for sharing your feedback Simmo. We are sorry to hear that your experience with our service team did not meet your expectations, particularly regarding communication and professionalism. At West London Audi, we strive to provide excellent customer service and regret that this was not reflected during your visit. If there is anything further that we can assist please do feel free to contact us directly, Kind regards, West London Audi
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