Sytner Group Reviews 

Took my Audi Q5 in for a recurring issue which has returned every time after they state that it has been resolved. they dont call you back. Probably the worst customer experience from any service department ive seen. Avoid Sytner Group Audi at all costs. no call backs

Excellent customer service, we were well looked after immediately from arriving to purchasing my new car. Herbie was brilliant and answered all our questions.

Very efficient driving straight in and being met by Joshua Easterbrook who did a great job of welcome, explanation of process and then he personally delivered my car to my work.

On 16th. July 2026 I purchased a BMW X3 from Sytner Cardiff two years old and with about 16000 miles on the clock.
Everything seemed fine but I noticed that the drivers mirror did not fold right in and the slide tray in the centre console kept sticking shut.
I booked the car in for 18th. August but said that if they had a quick look when I got there I could maybe take it away and bring it back if they needed a part.
When I got there I was put into the 'flow system' where you are just another customer and you have to go into their waiting room and wait. So I did.
Ten minutes later Daniel, who sold me the vehicle, turned up and gave me loan car keys so that I could go.
O.K. off I went.
At about 12.00 Alison rang me at home and told me that on their standard inspection they had found that all four of my tyres had a cut in the tread area. Two of the cuts had reached the 'cords' of the tyres and the other two were just cuts except that one had a fragment embedded which they thought was metal.
She said that the right front and the left rear were dangerous and the other two were just about O.K.
When I said how could that happen, I have only had the car for 4-weeks and it has only done 250 miles in that time, all on main roads. She told me that I must have driven over some debris in the road. I tried to say that was ridiculous but she insisted that the cuts were not there when I bought the car as it had been fully inspected before I acquired it.!? The two dangerous tyres were to cost me £600.00.
Naturally I wanted to query this with Scott, the Used Car Sales Manager, but I had to wait till late afternoon for him to ring me. When he did he repeated what Alison had said that the car had been inspected prior to me purchasing it and there was no tyre fault.
After a short conversation he agreed to go away and reconsider, as he was open minded, and ring me back.
Predictably he did not ring back.
Daniel, whose car I had, agreed to return my car and collect his as he only lived a mile from me .
The next day, at about 12.00, I rang and spoke too
Scott Ewing and he said he was sorry but had not had time to deal with it. He was leaving at 3pm. but would ring me before that. Once again he did not ring back.
My car was sat on my drive with two 'dangerous' tyres so I was not going to use it.
The next day I managed to speak, (after a lot of hassle, again, with the totally useless phone system at Sytner) with reception who said that Anne-marie in service would ring me back. Half an hour later Anne-marie had not rung so I rang again but pressed for Used Car Sales. (Amazing how you get through so easily when they may get a sale.!) I spoke to Miles and told him how difficult it was to speak to the person you needed. He said he would go and find Anne-marie and ensure she rang me. A short time later she did. She was going to speak with Scott but that's when I found out that he was not in that day.!
So here we have a huge BMW dealership with no Head of Business (annual leave), no Used Car Sales Manager (day off) and no Service Manager (annual leave). ie.. no one too make a decision.!
My car still on my drive unusable. 'Dangerous Tyres.'
I emailed Keith Farrell, Head of Business, with all of this but he is not back until for another three days so I am stuck.
Today, I got my call back from Scott Ewing, but only to tell me that nothing has changed. I must have caused the problem. The inspection carried out prior to my acquisition was carried out correctly.!? On the driver's side I must have run over a metal fragment which damaged the tyre then it must have stuck in the rear tyre. I must have done the same sort of thing on the near side at the same time. Amazing. What are the odds against that.?
Needless to say, I hold no hope out for any help from Sytner BMW.
I have actually ordered four tyres to be fitted tomorrow at the nearest tyre depot to me.
I am such a careless driver. I must take more care.
OH, as far as my original complaint is concerned; the mirrors on the driver's side do not fold right in, that is how they are made.!? and their was nothing wrong with the slide tray, it was me pushing too hard. You have to lift it slightly even though it has no lift handle.? I guess I'll have to go on a course.!

Spot on can’t complain at anything done everything professional and been a great service

I would like to personally thank Craig Kilmartin,buyer at Mercedes-Benz Carlisle,for the outstanding service he provided throughout sale of my GLC.
Craig was extremely proffesional,friendly and helpful from start to finish.He kept me informed every step of the way,communicated clearly throughout the process and made everything straightforward and stress-free.
It is clear Craig takes great pride in his work and genuinely cares about providing an excellent service.
I would have no hesitation in recommending Craig to anyone looking to sell their vehicle.He is a real credit to MB Carlisle.
Thank you again Craig for making whole experience easy.It was a pleasure dealing with you.

Great service from Kurprit, he was understanding and explained everything in a calm manner. Very pleased with his service so thank you.

Harrogate Audi make waiting for your car to be attended to a nice experience. You are made to feel very welcome and are looked after very well by customer services while your car is being attended to. The customer lounge is spacious and clean and refreshments are delivered to your table whenever you need them.
The service advisors are very helpful if you have any queries and there is an app which enable you to follow the progress of your car whilst waiting. You even get little video of the health checks carried out on your car which is very useful. The complimentary wash & vac is much appreciated.
All in all a great service for car and customer - thank you !

Work undertaken was excellent, however following a few phone calls to my point of contact explaining that I had to have the car by a certain time. When I arrived to collect the car as arranged I was left unattended. When I enquired what was happening my point of contact had gone for his lunch, I explained my situation and another person came along who I paid and gave me my paperwork. When I went to start the car a software error appeared, therefore I went back into the showroom to ask why, at that point my point of contact had finished his lunch and then started to explain why, however by this point I was over an hour late and had to leave. My disappointment is that I was allowed to leave without an explanation of why I was getting an error message. Not a great experience.

Dan was brilliant. Didn’t make the tyre order cut off but he arranged some for me at short notice. Great service

Very timely. Clean car returned. Good advice.

We went to Bentley Manchester looking for a second hand Bentyga. We were introduced to Pamela Boyd who royally looked after us. Pamela’s technical knowledge and her way of explaining everything in layman’s terms was simply first class. Her customer skills are in our opinion above and beyond and we ended up purchasing a new Bentyga. We would very much recommend Pamela and the whole team at Bentley Manchester. Paul & Sandra Lea

Extremely helpful especially Hasanayn Hussain

Very pleasant experience. Staff very pleasant and helpful

Staff were helpful and friendly. Video they posted of the MOT showed the attention they give to the car. Would recommend.

Great customer service from Ashleigh Barnett

Reece was such a friendly and helpful person who ensured my car was dealt with to a vey high standard.

Staff made me welcome and kept me informed of the work being undertaken.

All work was explained and costed beforehand.

Special mention too Mark Moore who looked after me during my visit.

Elease and the team at Mercedes Benz bath were very helpful during my visit on 19th August. I dropped my car off for a service and brake fluid refill, car was done by the afternoon and when I collected it I was told in great detail about what they done but I also received some great information from elease that I wasn’t even aware of. I was also sent a video to my email of one of the team doing a thorough check of my car. The team in Mercedes are very helpful and I will continue to use them for further work and servicing of my vehicle.