T-Mobile Reviews 

It used to be a good one, but now woth the Artificial intelligence, it had become the worst one, and to get available to speak with some one real, WORSE.

ZERO. NEGATIVE ZERO STARS. TMOBILE REPRESENTATIVES ARE SCAMMERS AND LIARS. AFTER HAVING SERVICE OVER 10 YEARS. DIFFERENT REPRESENTATIVES REPEADLY SAID ON RECORDED CALLS THAT WE CAN CANCEL MY SERVICE AT ANY TIME AND ON ANY DAY I WISH, AND THEN REPEADLY LIED AND SAID I HAD TO WAIT UNTIL THE END OF A BILLING CYCLE. I HAVE MANY CALLS RECORDED. THEY ALL LIE! I WOULD NEVER NEVER RECOMMEND ANYONE TO USE THIS SERVICE AND WILL NEVER USE THEM AGAIN.

I was a US Cellular customer for 20 years, had to switch to T Mobile because I had no choice, when the company merged or was bought. Whatever the issue... anyway, I had no complaints with US Cellular.. Service was great. Since I am now a T-MOBILE customer my service is simply AWFUL. THE COVERAGE AREA IS AWFUL. I use to have service at my home out in the country, now I have NO service. All through the country roads NO coverage at all. I DIMPLY HATE THIS COMPANY. YOU go to the town office and its a handful of employees for a pile of customers and if you go to any of the other locations they are rude because well, they have to work.. But the main office has not enough employees for the overwhelming amount of people. And only 1 of the stores is allowed to take your money... This place and Company is the ABSOLUTE WORST. DO NOT SIGN UP WITH THEM. I will say this again US CELLULAR WAS AND IS the BEST...

T-Mobile used to be a good company. Was with them for 11 years. Customer service has really gone downhill the past 2 years. I just switched over to US Mobile, where I get the same T-Mobile network for half the price, with stellar, responsive, intelligent customer service.

It’s now impossible for me to log in to check the incorrect final bill they claim I owe. Hold times are hours long.

It’s like they’ve just quit being a company.

Zero trust and glad to be with US Mobile.

And they wonder why customers have left??

Cancel T-Mobile on May 28. The end of that bill cycle was May 9 paid that amount then they charge me from May 9 to July 9 and they do not wanna give me a refund.

Very rude customer service rep. Hope they record their calls!

Gavor with T-Mobile is very disrespectful and doesn’t know how to be professional and communicate with his people! And he doesn’t know how to properly work with customers.
Had the worst experience trying to fix my debt with them. What a pos

Don’t buy there WiFi boxes there used before and will give out at any moment! They don’t check them when selling them agin ! Watch out !!!

Tmobile is the worst corrupt ripoff thieves company ever they are the biggest garbage of all company

I had been with T-Mobile for 20 years and due to being forced into a new plan and the cost that keeps going up and up I decided to go with a different carrier for just $25 p/month and not the $75 p/month that T-Mobile was charging me.

Used to be a pretty good phone company.But now that they raised the prices and I changed my plan.I have the worst service ever and the planed I picked is almost exactly the same one I had. When you call customer service, it's hard to understand half of the people, and then they speak in another language and say, rude stuff. And they didn't know I understood Manya, my wife's Filipino. I hung up in the manager called me back apologizing.After I told them what she said and they were tripping , because I know their language.

They suck!!! I've been charged for services i didn't want or ask for or use over a 119.99 dollars. Services are practically non existent im disabled have to have a cell for my health issues I can't get crap done !!!

Our connection is worse than our previous carrier several times a week we can't load shows from streaming and promotional rewards were never received

Used to have US Cellular before T-Mobile got involved. Never had any issues with coverage or anything with US Cellular. Now nothing but issues upon issues. Their customer service sucks. Their app sucks. I've had to change my passcode three times in the last week and a half and every time I try and log in it tells me incorrect information. They were unable to help they told me to go into the nearest retailer. So I did that, and they told me to go call customer service again. I kept on getting flipped back and forth. I guess they are only rated a 1.4 for a reason. Will be dropping their service with my whole family.

I live outside of the big city. Service is horrible. I have to be hooked up to wifi to get any service. I called customer service to cancel my account and it took 4 hours on the phone to get a PIN so I could transfer to Verizon and keep the same number. The customer service is not based in the USA and its very hard to understand the people in the call center. I will never ever use them again.

I would give zero stars. Internet and phone connection horrible. Cancelled account. Every time I speak to someone they tell me a different way the account gets closed. T Mobil you’re horrible. Train your staff!!

I have been waiting for my Internet equipment refund since May 9, 2026. Every time I call I get the same BS.
"Dont worry I promise you we are working on it"..Same Sh**ty amswer I've gotten for 2 months. Damn Pathetic A** company!!!!!

I used the T-Mobile prepaid service from January 2025 until today, when I switched to another carrier because of how terrible account management has been. First off, the service itself is fine. It works as long as you don't need to do anything special. Coverage is good, and bandwidth is decent enough. For $15/month it's not a bad plan.

Managing your account or making changes though, is frustrating at best. The Prepaid service is treated like a second-rate citizen, so you'll be constantly told by support that they need to transfer you. There's no dedicated prepaid support number listed on their website, nor is there a chat link for it. There's also no way to purchase an international pass with prepaid, you can't use the app to manage or view your account, and the website has constant issues with logging you in. I hit my data limit today and wanted to renew early, but apparently this isn't possible either. The only option was to pay their extortionist $10/GB addon pricing, or upgrade my account tier to get more data. I'd had enough at this point, so I ported my number to another carrier.

After this was complete, my T-Mobile account was immediately closed, removing all access to billing history and account details. Lovely. I also received a billing notification after my account was closed, which took another 45 minutes faffing about with support to confirm I can just ignore. I asked the support guy if there was a place to submit feedback, and it turns out "valued customers" sometimes get a survey via email, but there's otherwise no way to let them know just how terrible their account management is.

If you get a good deal for a prepaid plan, great. Go for it. Just be prepared for a horrible account management experience, and mostly useless customer support.

Edit: they sent me a survey but I can't complete it because it requires an active T-Mobile account to log in with. You can't make this stuff up.

I contacted customers service about an issue with my uncles phone . His phone is locked and he has not been able to receive or make phone calls since Thursday and it is Sunday . He is on a prepaid multiple lines with myself and another family member. The bill has been paid ,but his phone is locked when called Friday . After speaking to several different agents. I finally spoke to a lady who walked me through . Telling me his phone was locked and would have to see if qualified to be unlocked . I assured her there should be no reason his phone should be locked because it was an incentive to get us to switch from US cellular to T- mobile as a gift for switching no contract ,strings or anything mentioned . She stated yes he was qualified to get unlocked,bill was paid . However ,being the weekend it could be up to Monday before came back on . I told her I was a nice person ,but this was not our problem they did this. Lock someones phone for no reason . My uncle lives alone thats the only way can get a hold of the family . She said she would put a rush on it see if get moved up . I was very appreciative. However, here it is 9 at night Sunday and his phone is still not on . I am not satisfied with the service. Very disappointed. The phones don't work half the time right and for someone to do something like that to someone then say will fix it, just not to.Very disappointed 😔.

1400 mile road trip on a 4 lane highway. Large percentage of the time T-Mobile phone spent in SOS mode while Verizon and AT&T phones had near full to full service. All three of the phones were apple products sitting side by side.
Also, T Mobile has an unpublished inside policy (not a contractual agreement with the consumer ) that requires a new phone to be activated for forty days before they will unlock the sim card. Even when the phone is purchased in full. They refuse to unlock a phone for any reason until that time frame has lapsed.
Tell us T-Mobile…what is the purpose of this? Several mobile providers sale the new phones completely unlocked including Apple themselves. I highly discourage the use of T-Mobile as a cellular provider