T-Mobile Reviews 

Worst company ever!! We have changed from KPN to T Mobile and Internet gets disconnected all the time. First the problem was with my mobile and now with more devices. Even the TV gets disconnected!! Called Customer Services and don't have a clue. We were few years with KPN and NEVER had any issue. We changed companies because of the price. Now we are regretting. After 1 year we will be going back to KPN. Tmobile is worthless!!!

Worst company I have ever dealt with. I took two subscriptions from them - for a mobile number with unlimited internet and internet for home. I was tempted by the relatively cheap fares. I forgot for a moment the saying that free cheese is only in a mousetrap. It's been almost 3 months now and I'm still having problems with them:
1. The mobile application still gives an error "Something went wrong". Customer Service didn't help.
2. From a mobile number, you can only make calls within the Netherlands, incoming calls are also only local. Anonymous calls do not go through. They say the it only for 3 months. What?! But why you charge me for full price? Why are you acting like crooks? Or are you the crooks?
3. Mobile Internet. As I said it is "unlimited internet". No. 10GB in a day. I discovered it when worked intensively from home with lots of vide conferences. Why you didn't say about this restriction before? Guys, you have a serious problem with decency.
4. Home Internet. Several technicians have already come and everyone says: "Big problem." They are trying to shift the responsibility to the KPN. But, I signed a contract with T-Mobile. If they need to attract a subcontractor - work with him, why are you dumping your communication problems with a subcontractor on me. KPN technician tried to call me from an anonymous number but couldn't - see point 2. After almost 3 months I still don't have home internet.

The customer support service is not bad, they really tried to help me, but they have one big problem - a big pile of crap called T-Mobile. This pile can only fart at the client instead of helping.
1 point - only for the customer service, for the company itself - minus 100500.
I hope there's a dedicated big cauldron in hell that says "T-Mobile", near the cauldron for crooks

One more racist company...if you don't have Dutch nationality you'll never have mobile contract with them...i had all the other EU documents and passport and always rejected me...

I could write a novel on my story.
I subscribed for Internet Home Wi-Fi on December 2022. They told me everything was set and I just had to wait for a technician to set my line up at home. In January no one came and no one notified me on the working status. I called them many times spending an average of 40 min per call (because of long lines at the phone and heavy lack of training/capabilities from the operators that were very good in dropping my requests to other operators all the time). In February I discovered (by chance) that my Wi-Fi would have allegedly been ready in April 2023. Therefore I told them I could not work on my mobile hotspot for another 2 months. After so many calls, they came up with an alternative solution (very clever, according to them): they told me (via email) to buy a 4G router with a SIM card to be used until the wi-fi was ready. They clearly stated that a normal prepaid SIM card would have worked on the router but this has not been the case. Due to their incompetency, they suggested to buy a wrong SIM Card. I was explained later (by the router company TP-link) that it's even illegal in the Netherlands to use a 06 SIM card on a router of that type. I would have needed a 097 SIM card but at T-Mobile the 50% of their employee did not even know that, sending me in total confusion. I had to call them again many times; at this moment everyone started to disclaim responsibility between internal departments (mobile and house), blaming to each other. I have wasted in average around 6-7 h per week, to figure out myself what was going on there but I had to repeat my story from skratch to a new operator everytime, that in turn did not take the responsibility for this ( not able to redirect my call to the right people). It's been the worst experience of my life. I even went to a T-mobile shop physycally but this attempt turned to be completely unuseful.
After some time I learnt that an operator called Shirley was assigned to my case and she escalated this to her Team Leader called David in order to confirm I could get a 097 SIM with a short-term free subscription. She called me some days later that she was very confident everything was set but they eventually never followed up on this and I learnt after approx. 10 days (from other operator) that my case was marked as closed (without notifying me). They did not even have the courage to call me back to say that they did not want to provide me with the 097 SIM card even though they promised to give it for free to me in order to amend for my time wasted.
Today after 3 months of struggle I cancelled the subscription. It is not customers task to navigate into crazy organizations to chase for an answer.
I had the feeling I had to do with a bunch of robots where non-standard requests drive them into panic. Moreover, hey do not care at all about customer satisfaction and they never admit their total incompetency. All they do is to transfer you to other operators hoping someone else would the job. Please stay away from such poor company. Never in my life I had to do with such a ridicolous service.I would prefer to live without wi-fi for my whole life rather than enroll in one of their services.

Terrible service. Home internet or falls out or is extremely slow. For calls to the customer service they charge 15 euro extra. You pay for something that barely exists.

I make 6 weeks before I need start abonament - 2,5 week after the promise date starts provide internet .
Now. I lost internet connection and I must wait almost one week for possibility to make appointment with technical department because "big" office in T-Mobile must give me permission for this... this company is one BIG joke... not funny
don't recommended

moved to a new house. file a complaint that my house doesn't have a modem connection. after 3 weeks of back-and-forth that always says that someone will call you and go to my house. nothing happens. Worst costumer service ever.

Terrible company, terrible service. They cant fix the problem, we just keep calling them and getting promises from them, then nothing is being done. Ridiculous….
I don’t recommend switching to T-Mobile very much!

Really surprised to read all the negative reviews on t-mobile. My experience was 5 stars from the moment I called until my internet connection was fixed by the external technician. I had to call the help desk 4 times, I was never once left waiting, prompt and polite help, gave me unlimited internet on my mobile during the 3 day test period on home internet and then sent a technician to resolve the problem the day after the test period. Impressive service!

I'm already waiting 9 weeks for the phone I ordered while extending contract. On T-Mobile web there was an info about 3-4 weeks waiting time when I made purchase. I didn't get any message about longer waiting time. After calling the client service I was told that my device is waiting for me in the store. I went to pick it up and get informed that their in-store stock system doesn't work so my phone is not there.

Terrible customer service can never talk to anyone, when I do get hold of them they can't help and put the phone down, just a terrible experience all around.

One star is already too much for this company. Worst service I have ever got. 2 weeks AND COUNTING without internet and tv, and absolutely no solution provided. Customer service doesn’t take the situation seriously and all we got is them throwing the ball to KPN, so not their problem but ours. I thought it was better to have our phones, and internet and tv at home with one company, but it’s the worst mistake

Discrimination from T-Mobile, they want only Duch people clients. It's not an option to make an abonament without a Dutch ID. Or a privilege documents... Please people, find a good lawyer and make some money from this company. They deserve to pay, for this absolutely discrimination treatment

Terrible clientservice. After the extension of my mobile connection I ended up paying exactly the same amount as before. It should have been much less according to my contract. They don't bother explaining what is the reason for this difference. Good luck finding someone to answer your questions..

Terrible. They offer a terrible service, it s cheaper but they don’t sort out any problem you might encounter. They miss to communicate fundamental information. The engineer who was supposed to fix my wi fi, didn’t ring the bell, and reported I was not at home. This infuriated me as I had to take one day off specifically to wait for him to come. It s a joke of a company, three weeks without internet so far.. and now they do not pick up calls.. I am appalled

Inefficiency and very bad service
On 21 April, (we are in October) a representative of T-mobile rang at my door to sell me the Glasvezel internet package. I agreed to the contract and as work was being done in my street I expected the installation to be soon.
4 months later, I came home & found that someone has been drilling in my front garden tiles and there was a cable sticking out of there. I haven't been informed at all about such, and couldn't even reach the customer service.
Some people had the same in my street!
On 28 September I had an appointment for the installation....finally after 5 months. The contractor arrived 2 hrs late and started to explain what he's going to do. At least he explains everything!
As I have floor heating he said he isn't allowed to do the work, too dangerous and complicated.
I suppose many houses have floor heating and wonder what's the next step.
T-mobile rep was too eager to sell and didn't explain or ask about the flooring. The customer service is unreachable.
A few days ago they called me to make another appointment and when I explained the situation the woman on the line wasn't even aware and told that she doesn't work at tmobile but is a contractor company and makes only appointment. Subject closed.
Now, I wonder how they are going to sort out this issue, if they ever will.
Tmobile has an inefficient and unprofessional service.
They don't even deserve 1 star.

Important for expats and EU nationals - Don't go with Tmobile in the Netherlands. Instead of proper systems and policies. They have a policy where unless you are a Dutch national you will have to pay for the device in full and in store. Irrespective of whether you have been living in the country for over 4 years and additionally have a home subscription with them already.

Secondly... They say their policy is max 2 weeks to handle a refund, I am now waiting for over 2 weeks for a refund of my order for the new iPhone of which was additionally cancelled by their system. I am now unable to reorder a device with them or elsewhere because my limit on my credit card won't allow it until I receive my refund. They are withholding my money.

I've been in conversation with customer support now for a few weeks. Still... No immediate action.

Reason I purchased the phone a few minutes after release date was to avoid receiving my device late... Now I'm sure I'll be put at the back of the queue again once I can reorder. if and when I get my refund back. I will never do this again!

This is not how you handle customers with already 2 active subscriptions and looking to add a 3rd. Id have expected a faster refund considering the cancellation was made by a system of Tmobile and not by my choice.

I'd have expected better policies and systems from a global giant like Tmobile. One that offers inclusivity of ALL EU nationals living in the Netherlands.

Tmobile thuis is intermittent losing signal approximately every few minutes. Terrible service for the price paid . Thinking its time to switch providers

I have requested a move request on 30th of July 2022 for shifting the internet to new address on 29 the of September. I initiated it well before time so that I do not face issues with internet. But t mobile first instead of registering a transfer request cancelled my existing subscription and then they they said it happened by mistake so they created a new subscription request for me , then they cancelled it again without even informing me , only when I called them to check the status they said it's cancelled. Then they created a new request again and it's 23 Sept now I still did not get the installation kit nor any update on my request . Now I am waiting for past 29 mins on customer care line but it's indefinite waiting I suppose and even if I get a representative on line they simply disconnect the call by saying they cannot speak in English. If T-Mobile by any chance reads this review then pls cancel my request as I don't need to deal with t mobile any more .

The Customer service is pathetic, I spoke to Annelot over the chat and the CS person consistently said that she is servicing 2 customers at the same time and I have to wait, Ridicoulous!
If the CS person(Annelot) cannot service one at a time, how can they service 2 at a time, totally stupendous.
Also, the CS person conversated that if I cannot wait can leave the chat, how rude can this be?

If not T-Mobile can service a customer, who are they really serving then?