T-Mobile Reviews 

My problem with this disaster of a company started in December. I needed a fixed IP address for work since I work from home for ONE YEAR. The sales person was adamant that "4G voor thuis" would be best for me because it was 1) for one year and 2) would give me a fixed IP address.

Number 2 was rather quickly discovered that it was NOT the case. Made multiple calls and complaints with`NO response let alone a solution. After a measly excuse (not even an apology) that the sales person misinformed me, they said they could not do anything about it. I figured, F it, I can't deal with this BS and would use the internet for things outside of work.

Now, the reason I needed it just for 1 year is because I am moving. I was 1000% clear when I spoke to this disastrous sales person that I just wanted it for one year. I called Tmobile recently to let them know I was cancelling my subscription. What do I get? A bill of 430+ euros BECAUSE THE SUBSCRIPTION WAS FOR TWO YEARS.

I called to get it sorted out and their response is "you should have read the contract when you signed" How the F am I supposed to read the contract when the sales person is talking out of his ass and makes me sign it on the spot.

Not to mention the person I was talking to about the problem just now literally laughed at me being frustrated with this issue but F me right? I don't even expect basic human respect from this company. He said to send the head quarter an email if I wanted to contact someone else. And of course, after hanging up I find there is no email to contact them.

I swear... I can't make this up. If this isn't a scam, I don't even know what it is but it surely is not a company.

T-mobile, you better contact me and sort this out. I want a reply on here for other people to see and then I want an email explaining they will return my money.

Sales Rep not following proper telecom guidelines when it comes to selling us a contract. He confirmed that we could end the contract on a monthly basis after 12 months but he just then send us the 36 months contract and when asking him about this, his answer was: yeah don't worry that is just a price garantuee so your price won't go up after 12 months.
Found it a very shady conversation and overpromising of a lot. Saying glasvezel will be available in a month. Now after talking to a different colleague, it appears this won't be available anytime soon as they are still waiting on contract being signed off.
What a terrible company. Will never subscribe with T-Mobile every again. Cancelled the membership now of course in the first 14 days.

wished i had not done this. the guy on the phone, slalesman, plain out sold me a polf. i went from 6a month to 85.00 , ffixzed income. wish i could rememer his name. we spoke a line time nto get the particulars worked out. got the phonr 85!!! a month. what food or med can i niot get so i can pay this. the plan was supposed to nbe n55 nmonth plus ins. which i couls cdanlel if i wanted. unhappy and STRESSED. almost b70 nyo bi need this like a need a hoole in my head. thanks

True story... my internet went offline a few days back and since then no solution. They say my request was put in backlog which will be handled min 2, max 7 days. If they can't fix it ( probably this's what's going to happen ), they'll arrange an appointment with Guidion. Slow service to say the least. The problem is solved by a KPN technician.

Would have given it zero stars but this was not an option. Switched to T-mobile one week ago and have not had internet since. Told it is was 5 working days before someone would look at fixing it. Absolute joke. Don’t use!!! Customer service also don’t care.

Awful company to deal with.
1st appointment: The mechanic who installed the fiber smelled of alcohol and was acting strange. Problem with switching over so no WIFI.
2nd Appoinment: Outside of house but didn't tell us we didn't need to be home for 5 hrs. They found an underground issue.
Phone call: Apparently now the problem has moved inside the house.
3rd Appointment: Cancelled 2 days before due to no mechanic illness. Do they only have one mechanic?
4th Appointment: No show, no phone call.
5th Appointment: No show, no phone call.
6th Appointment: Scheduled in 2 days, 3 weeks with no wifi think we'll just cancel now and go with another provider because T-mobile are totally incompetent.

They offer a service without support.

I tried to get T-Mobile Internet and was told there was no optic fiber option. Fine, so I took the DSL option instead. Apparently you can not connect via coax cables, only via ISRA. So I call them to ask if they can install an ISRA point...

Nope, they do this via KPN on your own charges, and in my case I would need to do this via the apartment rental service.

If you're an internet provider you should be required to offer at least basic utilities to people. Even their own support line did not try to help and suggested I look elsewhere...

I would definitely not recommend using T-mobile as an Internet provider.
It seems enticing at first as the rates are cheaper, but the service offered is so bad that you would rather pay more for other providers like Ziggo, KPN and get your internet service up and running.
I applied for T-mobile internet and waited a month for optic fibre connection to my place, every week I got an appointment for next week and the cable company also is quite bad, first week they didn't even come at at the scheduled time, and then they rescheduled.
They came next week then told we need elevator so we will come again, then again they didn't come at all the next week.

I waited patiently for a month, but finally gave up today and opted for Ziggo Internet.

Please please don't waste your time with T-mobile. They don't care for your time and are disrespectful.

I am not sure how this company is even still operating with such poor service.

Nobody knows what is doing there. They are transferring you from one colleague to another meanwhile you don’t have internet at home for 3 days. They are putting you on hold and never pick up again!!!! And the technician is also telling you that there is “a problem” with the “main tower”, that’s why I don’t have wifi at home. Meanwhile, I have data on my phone that comes from the same “main tower”. How insane is that?!

Another hour spent this evening with the TV repeating the same scene until I turn it off. My experience has gone from bad to worse. I pay for 1000mbps and I get up/download speeds of 7-15mbps. That's not all T-mobile's fault: the person I bought my apartment from decided not to mention the thick walls that I could have circumvented by opting for Ziggo and co-axial cable. More $ and wifi relays later, and I was getting 30mbps up and down. That's thirty times less than I should be, but bearable. Now, since May 2023, the speed has dropped by half again or more. I have to put up with it for another 6 months, then I'm changing.

expensive, greedy, inefficient, cancerous customer service that only uses AI bot and automated phone services which take forever and are useless as hell.

They don't take their tech person's responsibility.
Everything is slow and inefficient with this company. Don't prefer especially if you are an expat in the Netherlands.

Terrible wifi. They give a lot less mb then they are supposed to... wifi disconnect all the time. Worthless. Don't do it.

I wish I had a look at other reviews. MIserable service as it can. I purchased T-mobile thuis (home internet) in May. Because of the failure in their system, they could not make an appointment for the installation in May. Fine, because I leave for vacation 1 the whole month of June, made an appointment on the 1st of July. TWO fu#$% months in advance. Yesterday they canceled my appointment by email not calling me and offered to call back myself. Calling them back and they say: we don't know why the contractor canceled the appointment in July, call him and find out yourself. What am I paying for then???

I give them one star because I cannot give them zero.
I hired T-mobile internet and they took me through hell. The first time we tried with them, we received the package with everything and the technician came and said that we needed a KPN box for the fiber to be installed. He said not to worry, that a KPN technician would come as soon as possible to install it. It took a week and nothing. We made FOUR appointments, and they or cancelled or came earlier when we were not at home. We called customer service multiple times from KPN and T-mobile and did not help us at all. We then decided to cancel the subscription a MONTH later. But again we needed internet at home so a few days later we decided to give it a second try. This time the package was not even delivered but that is DHL incompetence. Fed up we decided to finally quit from this company that doesn't even care about their customers. Today we hired Ziggo, it's a bit more expensive but you don't have to take days off from work and you will have it installed in less than a week. If you suffer from anxiety save yourself from this stress.

A horror movie.. this guy's cannot resolve absolutely nothing.
Useless. T mobile is absolutely wrong.

I received an email earlier today. I'm getting an update to my TV service, but the so-called "update" doesn't offer me any improvements and it will delete all the TV show recordings I made locally over the past 5 years.

Apparently, T-Mobile doesn't appreciate me as a customer. There is no point in recording a show if it's not stored on the device permanently.

All they had to do was backup your data and not let you know they're going to delete it in 1 week time without any recourse. (aka give people time to take action.) Instead they took the easy and cheap way out.

I will go elsewhere as soon as I've found a suitable replacement, which is apparently more complex than it needs to be because no one offers the features of a VHS, DVD or DVR recorder anymore: just record a show and retain the data until the drive breaks.

Online gaming feels like watching a slideshow (both wired and wireless). Ziggo and other providers are far more superior compared to T-Mobile.

T-mobile Netherlands is by the far the Worst internet service provider and customer service on this planet!!
I am having issue since a few months with internet connection not stable (fiber optic).
I have been in contact multiple times with customer service and they did some investigation and promised that a ticket was created for their back office to investigate more in detail and hopefully fix it!! I waited a couple of weeks, nothing happened. I called meanwhile and I have been told that someone will call me back .. Again no call …
Today when I called again the operator told me that no ticket was created at all and no one was planned to call back anyway!!! So it was BIG BULL****
The best part yet to come: Today I lost totally the internet connection, I called again and they sent a technician who was not able to fix the issue and left in peace. I called again to arrange a quick follow-up as the matter is urgent and i work from home. Customer service informed me that they can not do anything yet and they have to wait for the technician report. By the was I have received the technician report by email but they dont have it (Very curious!!) And next I probably have to wait even more days for another technician to come and have a look and maybe will not be able to fix the issue.
T-mobile Netherlands is by the far the Worst internet service provider and customer service on this planet!!

Internet at home never works. You keep calling them. They say it is something with the fiber, they keep replacing the modem instead of the fiber unit. This is since August.