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Taps Empire Reviews 

533
•
TrustScore 4.5 out of 5

4.6

Bathroom Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive promptly and products match descriptions perfectly with great overall quality and solid materials. People also deeply appreciate the highly competitive prices and the exceptionally simple online shopping process that makes purchasing completely smooth and very convenient for daily needs. However, some people mentioned that items were sometimes out of stock shortly after placing an order or experienced unexpected delivery problems. Consumers also noted occasional difficulties with parcels not arriving at the correct address, experiencing delayed shipments, or facing unexpected challenges when trying to resolve minor component issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting prompt and fast shipping... See more

Product

People report positive experiences with product, highlighting the great selection and accurate descriptions.... See more

Price

Consumers find price to be positive and consistently report great value and competitive costs. Reviewers... See more

Order

Users describe satisfaction with order processes, consistently highlighting easy website navigation and swift... See more

Quality

Clients share positive opinions on quality, highlighting excellent items that are reasonably priced and well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Best price for a Franke accessory out of any of the suppliers. Website and payment process very easy to navigate. We have used Taps twice, each of our orders arrived very promptly with go... See more

Rated 5 out of 5 stars

Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & h... See more

Rated 5 out of 5 stars

Quick reply to my question, reasonable price and prompt delivery, good results. Better than another different company that took my money and order then told me it wasn’t in stock.

Rated 5 out of 5 stars

Right product, right price, right time. We wanted to replace our bath tap with a bath mixer / shower tap. Taps Empire had the same range as our current tap so it matched the rest of the bathro... See more

Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Heating Equipment Supplier
  4. Kitchen Remodeler
  5. Plumbing Supply Store
  6. Shower Door Shop

Written by the company

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

533 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(533)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 2 out of 5 stars

Aquadart 3 sided shower enclosure

Three sided shower enclosure ordered, one door delivered 6th April, the remaining panels on 1st June! Missed installation date from contractor and now will not except back as 20 days have passed from "completion of your order".... what about the 57 days I had to wait. I only wanted to exchange for the same item but slightly smaller and offered to cover the delivery costs. Will go elsewhere for the replacement and future projects.

June 20, 2023
Unprompted review
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Rated 3 out of 5 stars

Grohe compression MI, check the part and packaging

I ordered the Grohe compression MI coupling 46914. It doesn't come in the boxed packaging as advertised on their site. Instead I recieved it in a plastic bag and nor does it have the same hallmark that it was initially advertised on the website. I was told that Faucet is the Grohe supplier and its a genuine part. However, I ordered the same part from another website which came in the original packaging, the quality, the hallmark, the olive and the length of the compression is different too which falls in line with a grohe product.
I have since received a refund from Taps Empire as it wasn't Grohe part.

April 1, 2023
Unprompted review
Taps Empire logo

Reply from Taps Empire

Sorry for the inconvenience.

We ordered a large quantity from Grohe, but were unexpectedly supplied a bulk pack rather than multiple individual blister packs. Unfortunately, our warehouse team missed this while processing your order, so you did not receive the individual pack as shown on our website. We have refunded your order, and have also made arrangements to obtain replacement stock from Grohe in the correct blister packaging as shown online.

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Rated 2 out of 5 stars

Beware the returns period

Beware the returns period - 14 days which is not adequate for something like building supplies where there can often be a delay before installation. I ordered a cistern and my bathroom work took longer than expected - by the time the plumber discovered that it was the wrong type, it was too late to return it. You'd imagine they could have waived the usual rule given that I wanted to exchange it for another product from them, rather than refund it, but customer services gave me a very unhelpful 'computer says no' response.

April 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Flova Coco Towel Shelf 540mm…

Flova Coco Towel Shelf 540mm (#CO8906-1) 1 £90.27
Shipping: Free shipping
Ordered on March 13 received March 16.
Shelf, fitting, screws, wall plugs and template.Put up and looking good on the 16th.
The price was less than other suppliers.
Well recommend Taps Empire

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Best prices, vast range to choose from and fast delivery. Good communication regarding the delivery. Highly recommended.

March 15, 2023
Unprompted review
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