Taps Empire Reviews 

531
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive promptly and products match descriptions perfectly with great overall quality and solid materials. People also deeply appreciate the highly competitive prices and the exceptionally simple online shopping process that makes purchasing completely smooth and very convenient for daily needs. However, some people mentioned that items were sometimes out of stock shortly after placing an order or experienced unexpected delivery problems. Consumers also noted occasional difficulties with parcels not arriving at the correct address, experiencing delayed shipments, or facing unexpected challenges when trying to resolve minor component issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting prompt and fast shipping... See more

Product

People report positive experiences with product, highlighting the great selection and accurate descriptions.... See more

Price

Consumers find price to be positive and consistently report great value and competitive costs. Reviewers... See more

Order

Users describe satisfaction with order processes, consistently highlighting easy website navigation and swift... See more

Quality

Clients share positive opinions on quality, highlighting excellent items that are reasonably priced and well... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Best price for a Franke accessory out of any of the suppliers. Website and payment process very easy to navigate. We have used Taps twice, each of our orders arrived very promptly with go... See more

Rated 5 out of 5 stars

Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & h... See more

Rated 5 out of 5 stars

Quick reply to my question, reasonable price and prompt delivery, good results. Better than another different company that took my money and order then told me it wasn’t in stock.

Rated 5 out of 5 stars

Right product, right price, right time. We wanted to replace our bath tap with a bath mixer / shower tap. Taps Empire had the same range as our current tap so it matched the rest of the bathro... See more


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Heating Equipment Supplier
  4. Kitchen Remodeler
  5. Plumbing Supply Store
  6. Shower Door Shop

Written by the company

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

531 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(531)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bristan taps

Easy to use website, kept me informed about delivery, delivered on time. Excellent product which my daughter and her husband are very happy with, worth paying the extra money for a quality product. Thank you.

October 23, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic service and speed of delivery.

Placed my order on 16th and taps were delivered on 18th. Absolutely brilliant service! I cannot fault this company. Initially, I made a mistake by ordering the wrong item (ordered Bristan instead of Burlington taps in error). When I realised my mistake I immediately emailed Taps
Empire to ask for the order to be cancelled. The following morning I received confirmation my order was cancelled and they'd arranged a refund. Immediate attention from Taps Empire just when I needed it. Their pricing for the taps are also extremely competitive. I would definitely recommend this company.

October 16, 2024
Unprompted review
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Rated 3 out of 5 stars

Repeat purchase failed

The product is fine, works well. However, I object to several requests to review an item.
This evening I tried to purchase an identical item online, fine until it came to payment - the web site seems unable to process the payment. Santander have approved it, but the web site can't complete it.
I don't have time for this. Get it sorted.

October 12, 2024
Unprompted review
Rated 5 out of 5 stars

Free delivery swung my purchase.

Free delivery swung my purchase decision.
But given the delay from order date to despatching, my suspicion {unproven} is that stock is not held locally but ordered on demand from another location.

September 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Reliable service

I ordered a couple, hard to find, compression type tap inserts. Ordering was straightforward with despatch within 48hrs. I received the items and they were exactly what I needed. I would therefore recommend this business.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Very Good, but order tracking info would be useful

Easy to order. Very good (low) price for the item I wanted - a Grohe shower arm. Order arrived after two working days in good condition.

Needed this item quickly but there was no option to pay extra for next day delivery which I would have preferred, but this was maybe because the item wasn't in stock?

There were no links provided with shipping references like you get with some companies so we did not really know when it would arrive. Order was delivered by Royal Mail parcels.

The website said 2-4 working days for delivery but it arrived after 2 so was quite happy with that in the end, but it would have been good to have had tracking information in order to know where the item was and expected delivery date.

April 19, 2024
Unprompted review
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