Taps UKReviews 

19,145
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 299 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent service and competitive pricing. Customers are very satisfied with the product selection and the quality of the items received, often highlighting their appearance and functionality. Many people also appreciate the efficient and speedy delivery service, noting that products arrived well-packaged and on time. However, some reviewers were not happy with delivery issues, including delays, incorrect addresses, or items left unattended. A few other people also felt that product descriptions were misleading, leading to receiving items that did not match expectations or had quality issues like rough finishes or poor fixtures.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the good value, quality, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the promptness and efficiency... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of taps and other... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be very reasonably... See more

Service

Users describe positive interactions with service, highlighting quick and efficient processes, delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attractive toilet roll holder, fits the bill perfectly. Helpful young lady in customer services when product was delayed for some reason, which she sorted out for me promptly. Very pleased with purc... See more

Company replied

Rated 5 out of 5 stars

Really good choice of products, competitively priced. We bought a Franke 1.5 bowl black sink and Leisure Aquanoomic Aquaform tap. Very happy with both items. Delivery seemed a little slow and I was co... See more

Rated 5 out of 5 stars

Excellent from start of order to delivery, especially at this busy Christmas time of year. Can't thank this company enough for their very swift response to my last minute order. Amazing! Will definite... See more

Rated 5 out of 5 stars

I was looking for a ceramic worktop top mount sink to replace my aging butler sink. I found this one on TapsUK, seemed just what I needed at a great price. The deal clincher was that they offered... See more


Company details

  1. Kitchen Supply Store

Written by the company

Taps UK kitchen and bathroom items including Franke, Astracast, Smeg, Mira and Europa, we sell a range of products from composite Franke sinks, Franke Taps and Astracast Kitchen taps to Rangemaster stainless steel sinks and Ignace taps. We currently have massive reductions on franke, astracast and europa our offers include fantastic quality products at cheap affordable prices. Taps UK home of all you kitchen and bathroom needs


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19,145)

284 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic outfit

Fantastic service - went above and beyond to find me exactly what I needed - actually saving me money in the process and promptly keeping me across my order and then promptly organising a refund . 10/10 on everything . Superior operator .

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Even though we received a damaged sink and then the wrong item, the customer service was excellent througout.

February 23, 2026
Rated 4 out of 5 stars

Look no further on price

The main reason is price, couldn't find my Tap any cheaper then here. ( Very expensive tap, just a tap not one of those quooker jobs.
Received in a reasonable time, well packaged.
Only 4 stars as I had to use quite a bit of force to remove the filter for the first time, IE mole grips 🙄

February 10, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service, queries were dealt with quickly and any issues resolved. As well as great products, love my new tap and sink, they are stunning

January 26, 2026
Rated 3 out of 5 stars

Shower mixer missing washers

Got a bath shower mixer, good price, loojs great however came without two washers (one on one of the two taps and one inside the shower part so two different sizes of washers..). I was fitting it for a customer and good job I had spare washers with me otherwise would have to travel half hour to merchant to get them and back. Not great. Also the illustration within the assembly instructions wasn't clear. But it was 1/3 of the price of Bristan equivalent so can't complain, if it lasts..

February 5, 2026
Rated 5 out of 5 stars

Great service

Great service, when the courier “couldn’t find our house” and informed us they’d returned the delivery, a second set was dispatched without question which arrived soon after. Couldn’t fault the service.

February 5, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look