TartyBikes Reviews 

815
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Excellent customer service! The best place for your trials bikes needs, whether is be purchasing, guidance, support or looking for a specific item! Tartybikes I’ll put my trust in every time. A plea... See more

Rated 5 out of 5 stars

TartyBikes have the best trials bicycle components, and their service after payment is top notch. I ordered a handlebar this time and I was wondering how it was going to survive the oversea trip. Tart... See more

Rated 5 out of 5 stars

Top draw help yet again! Needing spokes to build up a unusual hub and rim combos. Not something that's a obvious or something that is popular so needed help with calculating the spoke length which the... See more

Rated 5 out of 5 stars

I had an issue with a bike that I purchased from Tarty Bikes that fell within its warranty period. After sending a pic of the problem to Ben, he immediately sent me a replacement part free of ch... See more

Company details

  1. Bicycle Store

Information provided by various external sources

TartyBikes is the world's leading online trials bike shop with a huge selection of trials bike products available including Onza, Monty, Koxx, Try-All, Echo, ZOO, Yaabaa and many other trials bike brands.


Contact info

5.0

Excellent

TrustScore 5 out of 5

815 reviews

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5.0

All reviews

(815)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Great starter trials bicycle

Great starter trials bicycle at a great price. Bike was almost ride-ready, just had to assemble handlebar and front wheel. Shipping box was a little beat up on arrival, but good packing, to include plastic disks to protect the disks, saved the day. Noting it is a starter bike, I did order better pedals, but should have ordered a better kick plate and better handles! (Recommendations welcome.)

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy first customer

The items arrived a lot faster than I expected and I was really pleased with the team answering my noob questions before placing my order too. Really impressed with the service. Thank you!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

quick service and very knowledgeable

These guys are so quick to ship their items and the staff are very polite and knowledgeable on what they sell.That means a lot to me as a beginner trials rider.

December 19, 2023
Unprompted review
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Reply from TartyBikes

Thanks for the great review, Stephen! Trials can be daunting as a beginner, but we're more than happy to help new riders navigate the sport with solid advice and product recommendations.

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Rated 5 out of 5 stars

I really appreciated this shop

I really appreciated this shop. Really nice experience. The only thing is shipping which is really brutally expensive to USA. The supply sucks for trials parts in the USA. No selection and very expensive. Open a shop in America!

December 6, 2023
Unprompted review
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Rated 1 out of 5 stars

More then 3 week nothing be delivered

October 10, 2023
Unprompted review
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Reply from TartyBikes

Hello,

I'm sorry to hear your order has not arrived.

As explained in my email to you, your order appears to be held up in customs. Unfortunately, a delay such as this is out of our control, and I am currently unable to get any further information as to when your order will be released. I will continue to check the progress of your order daily, and will update you as soon as I have some further information. International deliveries sent by Royal Mail can take up to 28 Days to arrive. If there has been no update on your order by the end of the week, I will submit a claim to Royal Mail and arrange redelivery of your order.

I apologise for any inconvenience this has caused.

Kind regards

Charlie

Rated 5 out of 5 stars

Top notch service

Top notch service, knowledge and choice. I'm building a project street trials bike and will be ordering as much as I can from Tarty Bikes.

October 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Unbelievable customer service!

Unbelievable customer service. I’m a total noob and had a bajillion questions on how to both put my bike together correctly and do my first part replacement. Charlie walked me through things successfully again and again. Super clear at communicating, super patient. If I lived in the UK, I’d drive to Tarty just to buy him a beer (or three).

September 23, 2023
Unprompted review
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Reply from TartyBikes

Thanks for the great review, Robert! We're always happy to take the time to guide new customers through the sometimes confusing world of trials, and help them get started in the sport with the best products and advice. We'll take you up on that offer of a beer if you're passing ;-)

Rated 1 out of 5 stars

Absolute shambles

Absolute shambles. Ordered a stem on the 24th. Apparently Royal Mail attempted delivery on the 28th and it was refused. No card left, not sent to the collections office.. and CCTV at the property shows no attempt was made. Tarty bikes said until they received the stem back they couldn’t do anything even though they knew it was on route. Now over a week since order, no stem, no refund, customer service level 0. What’s happened to this shop, used to be the absolute go to place. Evidently not anymore.

August 24, 2023
Unprompted review
TartyBikes logo

Reply from TartyBikes

Hi Dave,

I'm sorry to hear you are unhappy with the service you received.

We checked the tracking for your parcel when you contacted us, and as you mentioned, it showed the order had been refused and returned to sender on the 29th. We advised you that until we received the stem back, we would not be able to send out a replacement, as is company policy in cases such as this, and that we would resend the parcel free of charge once we receive it back, which you accepted.

As of today, we have yet to receive the stem back, and after talking to you this morning, advised that the quickest way to get a stem by the weekend would be to place a separate order and select Saturday delivery. We would then issue a full refund of the original order, including the postage, upon receipt of it. As a gesture of goodwill, we offered to cover the cost of the upgrade to Saturday shipping, so you effectively get the postage free of charge, which you refused and requested a full refund, once the stem is returned to us.

We feel the solutions we offered were more than fair, given the situation, and we are more than happy to assist you if you change your mind.

Kind regards

Charlie

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Rated 5 out of 5 stars

Tarty Bikes is ON IT and holds a good pace...

Doing business with Tarty Bikes has been a total pleasure. Friction-less online purchases and an impressive range of choices in high-end brakes, Hope in particular, make this a go-to source for me. If you are seriously enthusiastic about bicycles, the Tarty Bikes website is a very good place to hang out.

The user experience on their site is efficient, shipping is fast and includes excellent email updates and tracking, the latter being a priority if, like me, you live a long way from the UK (I'm in New Zealand).

You can tell that the crew at Tarty Bikes is extremely competent business-wise and that they they enjoy what they are doing. It doesn't get any better in the realm of online retailing in any online business sector, cycling included. This is a stand-out operation and the crew is the real deal.

I've been riding pro-level equipment since 1968 and can confidently say that these people are very good at what they do. Highly recommended, and I'm much obliged for their good service.

Andrew F.
South Island, NZ

July 19, 2023
Unprompted review
TartyBikes logo

Reply from TartyBikes

Thanks for the brilliant review, Andrew! Calling us a 'stand out operation' has really made our week! We're really pleased you found our service and selection of products excellent.

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