It's a little frustrating to navigate when you want to go back to a specific page (FreeTaxUSA does this better), but otherwise this is a great tax software. It's the only one that properly handles reg... See more
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Review summary
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I am using TaxAct for several years and that makes it easier year after year but I like to see a flow chart of what we have done at any time during preparation, iit be if possible atall? It be nice... See more
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The smartfile feature was okay, but damn it really sucked at automatically reading my screen and was damn near worthless since i had to double upload files. Even then I was unable to upload files to... See more
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Easy to use if you don't have complicated financials. Waited until the last minute to finish up and file and in the evening the site kept logging me out. Otherwise no issues.
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Company details
Written by the company
We are tax filers, too. From the pain of gathering tax documents to the relief of hitting submit, we understand what it’s like to file taxes. That’s why we’ve made it our mission to simplify tax filing for everyone. Because taxes shouldn’t be so complicated. TaxAct provides online tax filing solutions for individuals, families, and businesses of all sizes. Whether you’re filing a simple federal return, itemizing deductions, reporting investments, or managing self-employment income, our step-by-step guidance helps you file with confidence and accuracy. We also offer comprehensive business tax filing options, including partnerships, S corporations, C corporations, and sole proprietorships. You can file your federal and state business returns online, making it easier to stay compliant no matter where you operate. From small side hustles to established companies, we’re built to support entrepreneurs at every stage.
Contact info
United States
- www.taxact.com
4.0
Great
8K reviews
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I finished the system said i was…
I finished the system said i was finished i closed out and you never actually finished or submitted my taxes, and now my taxes are past due because of your system.
April 26, 2026
Unprompted review
Reply from TaxAct
A.J., we're sorry to hear about this experience. It's understandably frustrating to believe your return was submitted, only to find out it wasn't completed. The payment and filing steps are separate in TaxAct, and it sounds like the distinction between the two may not have been clear enough during your experience. That's genuinely important feedback, and we appreciate you sharing it. We hope you'll give us another chance next year.
Relieved and Thankful
Honestly this year's taxes were intimidating because I had a business dissolve, I started a new job, I moved, so many things. I was so glad to be coming back to TaxAct so it could recall my old info and I remembered how helpful the questions were in the past. You might be skeptical of AI but it was SOO incredibly useful to ask it every question I needed to, to ask it to explain questions and even tell it my cases. This was remarkable and I'll never change softwares.
April 26, 2026
Unprompted review
Reply from TaxAct
What a year you navigated — a business dissolving, a new job, and a move all at once is no small thing, so it's wonderful to hear TaxAct helped make tax time feel manageable instead of overwhelming. 🙌 We love that the AI support came through for you in such a meaningful way, and we're so glad to have you back — here's to many more stress-free filing seasons ahead!
It does not accept my federal returns…
It does not accept my federal returns for the second time. very frustrating.
April 26, 2026
Unprompted review
Reply from TaxAct
Hi Eric, we're sorry to hear your federal return isn't going through, especially after running into this issue more than once. That kind of repeated frustration is understandable, and we'd like to help get to the bottom of it. Our team can take a closer look at what may be happening with your submission. Feel free to reach out at feedbackresponse@taxact.com with more details.
The process was made very easy
The process was made very easy. As it is my first year of creating my business, I was able to more easily understand the estimated tax liability and the software planned it all out for me.
April 26, 2026
Unprompted review
Reply from TaxAct
Congratulations on your first year in business, Kari! 🎉 We're so glad TaxAct made understanding your estimated tax liability a little less overwhelming as you navigate this exciting new chapter. Wishing you continued success with your business!
Satisfactory
April 26, 2026
Unprompted review
Reply from TaxAct
Thank you, Niyi! We're glad the experience hit the mark for you. Here's to smooth filing ahead! 🎉
Reply from TaxAct
Thank you, Seneca! We're so glad filing felt easy and straightforward for you. That's exactly the experience we aim to deliver every time. 🎉
I thought you I had submitted my taxes…
I thought you I had submitted my taxes on the 15th when paid. Trying to to sell me stuff, I didn't know that I had not filed.
April 15, 2026
Unprompted review
Reply from TaxAct
Hi Burak, that sounds like a really stressful situation, and we completely understand the confusion. The payment and filing steps are separate in TaxAct, and it sounds like the distinction between the two may not have been clear enough during your experience. That's genuinely important feedback, and we appreciate you sharing it.
Leaps and bounds above the competition!
Used other tax products in the past and Tax Act is leaps and bounds above the competition. It was easy to navigate difficult scenarios. Worth every penny!
April 25, 2026
Unprompted review
Reply from TaxAct
That means a lot to hear, James! We work hard to make even the more complex tax situations feel manageable, so knowing it delivered for you is exactly what we love to hear.
Thanks for choosing TaxAct and for taking the time to share your experience. We'll be here when tax season rolls around again! 😊
I keep having to file my taxes just to…
I keep having to file my taxes just to check this account
April 25, 2026
Unprompted review
Reply from TaxAct
Hey Terrance, we're sorry to hear the experience didn't meet your expectations. We know that's frustrating, and we appreciate you taking the time to leave feedback. If there's ever anything specific we can help address, we're here.
Love Tax Act
Love Tax Act. Easy. Quick. Simple, and massive amount of information at your fingertips.
April 25, 2026
Unprompted review
Reply from TaxAct
Thank you, Joshua! We love hearing this! Easy, quick, and simple is exactly what we aim for, and knowing all that information felt accessible to you makes it even better. Happy filing! 🎉
Did not submit when requested
I submitted my taxes back in March, went through the whole process of filing for my deposit and it was never submitted
April 25, 2026
Unprompted review
Reply from TaxAct
Hi Morgan, that sounds like a really frustrating experience, especially after going through the entire filing process. We appreciate you taking the time to share this, as input like yours helps inform how we think about improving the product going forward. Thanks for being a TaxAct customer.
I completed my return at the beginning…
I completed my return at the beginning of the month, but forgot to press the final button to submit it. I wish your program had reminded me that I needed to actually file the return. Yes, my mistake, but a reminder for forgetful people would be a great addition to your programming.
April 25, 2026
Unprompted review
Reply from TaxAct
That's a really valuable piece of feedback, and honestly, you're not alone in this! Life gets busy, and a gentle nudge reminding users to take that final step to submit would be a thoughtful feature. We'll make sure this suggestion gets passed along to our product team, as it could make a real difference for a lot of people. Thanks for taking the time to share it despite the hiccup!
Great program with the upgraded tax…
Great program with the upgraded tax expert check
April 24, 2026
Unprompted review
Reply from TaxAct
Thank you, Patrick! We're so glad the upgraded tax expert check made a difference for you. It's great to know the experience hit the mark! 🎉
It was extremely simple and…
It was extremely simple and straightforward. Only problem were the hidden fees. I thought I was filing for free and paid over 100
April 24, 2026
Unprompted review
Reply from TaxAct
Thanks for the feedback, Logan, and glad to hear the filing experience felt simple and straightforward. We understand how surprising it can be when the final cost doesn't match what you expected going in. Pricing and feature access can sometimes feel unclear, and we appreciate you sharing that perspective. Feedback like this genuinely helps us look at how we communicate costs throughout the process.
ID.me pin was incorrect and it was difficult to change
I started using the service through IRS.gov years ago. I continue to use it because my info is already compiled in the website. They keep making you pay for more and more forms and checks. My return is fairly easy, I make just over the amount for free filing so I have to pay, no big deal. The reason for only two stars is it took an hour to complete my taxes and four hours to get my taxes e-filed. There is no check in the process/software that your pin from last year and your ID.me pin should not be the same number. Once I figured out what I was doing wrong, I could not easily get back to the spot where you put in your ID.me pin. It also doesn't tell you that it changes every year so you have to log in to get the new pin. The whole process was very frustrating.
April 15, 2026
Unprompted review
Reply from TaxAct
Thank you for sharing this, Lenie. Spending four hours trying to e-file after completing your return is genuinely frustrating, and we understand how confusing it can be when the PIN requirements aren't clearly communicated within the filing process. Your feedback about the lack of guidance around the ID.me PIN changing annually and the difficulty navigating back to that step is really valuable. If you experience any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.
Reply from TaxAct
Thank you, Catherine! We're so glad to hear you had a helpful and pleasant experience. We'll be sure to keep that same energy going for you! 😊
Great customer service
April 23, 2026
Unprompted review
Reply from TaxAct
Thank you, Heather! We're so glad our customer service team could make a great impression. We'll be sure to pass along the kind words! 😊
Instructions are pretty clear
Instructions are pretty clear, the program auto-saves regularly, you can work on your return in multiple sessions without losing your place, it's easy to review items entered to make changes if needed, the auto-review is very helpful to find possible errors. Overall an easy-to-use, friendly program.
April 23, 2026
Unprompted review
Reply from TaxAct
Thank you for the wonderful feedback, Janice! 😊 It's great to hear that the clear instructions, auto-save, and error review features made your experience smooth and stress-free. We're so glad TaxAct felt easy and friendly to use, and we look forward to helping you again next tax season!
I thought when I paid the 40$ that…
I thought when I paid the 40$ that automatically filed state but obviously not. So now ill be waiting an extra 21 days on top of the week is already waited because I thought they filed it.... kind of deceiving
April 23, 2026
Unprompted review
Reply from TaxAct
Hi Will, we understand how frustrating it must be to realize your state return wasn't filed when you expected it to be. Federal and state filings are separate, and we know that distinction isn't always clear upfront. We appreciate you sharing this feedback, as it helps us look at ways to make the process more transparent for customers.
I was told i would get 30% discount via…
I was told i would get 30% discount via email and I didn't get it
April 23, 2026
Unprompted review
Reply from TaxAct
Hi Keith, we're sorry to hear the discount didn't apply as expected. That kind of experience is understandably frustrating, especially when you were expecting a specific offer. If you experience any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.
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