TaxAssist Accountants Reviews 

4,635
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, polite, and thoroughly knowledgeable when handling personal and business tax returns. Consumers also deeply appreciate the prompt communication, highly efficient administrative support, and exceptionally clear guidance provided throughout the entire accounting process. However, some people mentioned frustrating issues regarding communication delays, occasional difficulties reaching local branch offices, and a general lack of prompt responses. A few reviewers were additionally dissatisfied with the onboarding experience, noting that initial meetings felt overly focused on securing contracts rather than addressing specific tax questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, professional, and efficient... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt communication, efficiency, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that emails are answered... See more

User experience

Clients share positive opinions on user experience, highlighting how straightforward and uncomplicated the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came into the Tax Assist office with a big problem. I'd set up a business in summer 24 and the accounts were due and I didn't know what to do. Bukky took the time to understand my problem and got... See more

Company replied

Rated 5 out of 5 stars

Friendly, polite & very helpful. Lynn their receptionist, gave me all the information I needed to sort out an urgent matter. Just to say also, all the team are extremely efficient at dealing with m... See more

Company replied

Rated 5 out of 5 stars

Angela & claire were excellent in dealing with my yearly tax return . Very professional polite & work in harmony with each other . Angela in particular who mainly dealt with my case was so good in... See more

Company replied

Rated 5 out of 5 stars

I have been using tax assist for my small business accounting for the last 18 months. I'm a lawyer and have had a few tax and accounting issues. I've got to say that they have really been excellent. I... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Bookkeeping Service
  4. Chartered Accountant
  5. Tax Advisor
  6. Tax Consultant

About TaxAssist Accountants

Written by the company

Find your local accountant

We can do more for you.

TaxAssist Accountants provide high-quality, personal and bespoke accounting and tax services to business owners and individuals.

With high street shops across the UK, we offer local and friendly advice in person or online. Our experienced accountants are here to do more for you through a range of services including;

• Business Accounting

• Tax Returns

• Tax Planning

• Bookkeeping

• VAT Returns

• Payroll & HR

• Advice for growing business

• Financial planning – pensions and investments, mortgages and protection.

Our experts will explain your business and tax affairs, without using jargon. We partner with accounting software providers Dext, QuickBooks and Xero, to help you keep control of your figures 24/7, wherever you are.

Our upfront, competitive fees mean you will be confident you are getting the best value advice, with no hidden surprises.

If you already have an accountant, switching accountants is easier than you might think. There are no tax implications, and you can switch at any time in the year. Our team can guide you through the process for a smooth transition.

Contact Us

We’d love to talk to you so please get in touch for a free, no obligation, face-to-face or online meeting to discuss your needs.

Contact Us

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(4,635)

355 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Elisha was amazing very helpful and…

Elisha was amazing very helpful and explained everything making it very easy to do my tax return would highly recommend and use again 😀

July 30, 2026
Unprompted review
TaxAssist Accountants logo

Reply from TaxAssist Accountants

Thank you Steven for your kind words. We're delighted to hear that our team was able to assist you effectively with your tax return, ensuring clarity and ease throughout the process. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

They are very knowledgeable and I can't…

They are very knowledgeable and I can't thank them enough for their help and advice in tax matters.

July 22, 2026
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Reply from TaxAssist Accountants

Thank you Mary for your kind words. We're delighted to hear that our team's expertise in tax matters has been helpful to you. We look forward to continuing to provide you with reliable support in the future.

Rated 5 out of 5 stars

Friendly & efficient

Friendly, polite & very helpful. Lynn their receptionist, gave me all the information I needed to sort out an urgent matter. Just to say also, all the team are extremely efficient at dealing with my business tax & wages. Great customer service! 10/10

Jane Guy

August 3, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Jane for your kind words. We're delighted to hear that our team was able to assist you efficiently with your business tax and wages. We look forward to continuing to support you with any future needs.

Rated 5 out of 5 stars

A perfect service ....This after great…

A perfect service ....This after great difficulty trying to contact HMRC...

Would highly reccomend...

August 1, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Steven for your kind words. We're pleased to hear that our team could assist you effectively, especially after your challenges with HMRC. We look forward to continuing to support you with any future needs.

Rated 5 out of 5 stars

Lewis TAXASSIST Feshfield

Lewis from Taxassist Freshfield was professional,knowledgeable,and guided me through the process of Self Tax Return. With his assistance it was completed and submitted without any delays or worries. I would highly recommend Lewis and his team who were all very friendly and approachable. I will definitely be a returning happy customer.

July 2, 2026
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Reply from TaxAssist Accountants

Thank you Andrew for your kind words about our team at TaxAssist Formby. We're delighted to hear that the guidance on your Self Tax Return was clear and supportive. We look forward to continuing to assist you with your future needs.

Rated 5 out of 5 stars

Tax made easy !

I haves used TaxAssist accountants for the last 5 years . Always helpful and good communication . Due to MTD digital I’m migrating to one of the HMRC approved software . I will not hesitate to use TaxAssist Acc again if necessary .

August 4, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Silviu for your kind words and for trusting us over the past five years. We're pleased to have been able to assist you with clear communication and support, especially during your transition to MTD digital. Should you need any further assistance in the future, our team is here to help.

Rated 5 out of 5 stars

Honest helpful 👌 respectful 🙏

Honest helpful 👌 respectful 🙏

July 17, 2026
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Reply from TaxAssist Accountants

Thank you Cumar for your kind words. We are pleased to hear that you found our service honest and helpful, as we strive to provide clarity and support to all our clients. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

thank you

Penny understood my situation and was very supportive

July 16, 2026
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Reply from TaxAssist Accountants

Thank you John for your kind words. We're pleased to hear that our team was able to support you effectively and understand your situation. We look forward to continuing to provide you with reliable and clear assistance.

Rated 5 out of 5 stars

Very good

Made very welcome

July 16, 2026
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Reply from TaxAssist Accountants

Thank you Adam for your feedback, it's most appreciated.

Rated 5 out of 5 stars

Excellent value and support

I have been using tax assist for my small business accounting for the last 18 months. I'm a lawyer and have had a few tax and accounting issues. I've got to say that they have really been excellent. I would recommend them (my branch are the folks in Southwark, London on Southwark Bridge Road). A shout out to Sukhi, Amir and the team. Very supportive. On time, simple advice and super helpful. Reasonable price for good advice which actually allows me to get on with running my business knowing that someone has got my back on VAT, Tax returns etc. Excellent accountancy firm.

August 1, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you for sharing your experience with our team - your feedback is most appreciated. We're delighted to have been able to support your business' needs and provide clarity on VAT and tax returns. We look forward to continuing to help you with your business' finances.

Rated 5 out of 5 stars

Fabulous service

I can't recommend this accountancy firm highly enough. The service has been professional, efficient, and friendly from start to finish. A special mention goes to Sneha, who has provided outstanding customer service throughout. She has been incredibly helpful, responsive, and patient, always taking the time to explain everything clearly and making the whole process stress-free. An absolute credit to the firm. Thank you! Ian Jones

July 31, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Ian for your glowing feedback about our team. We're delighted to hear that you found our support provided really helpful. We look forward to continuing to assist you with your accountancy needs.

Rated 5 out of 5 stars

Tax assist Queensferry Deeside -John…

Tax assist Queensferry Deeside -John Murray

Spot on service really professional I was kept up to date as my tax return was processed, really recommend this company

July 30, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Mark for your kind words about our service. We're pleased to hear that you found our communication clear and professional. Our team looks forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

I have received excellent service and…

I have received excellent service and professionalism from Tax Assist Corstorphine every time I have used their services. Would definitely recommend Tax Assist Corstorphine to anyone needing Tax advice.
Mrs Louise Murphy

July 30, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Louise for your kind words about our team and recommending us. We're delighted to hear that our tax advice has consistently met your expectations and appreciate your trust in our services. We look forward to continuing to support you in future.

Rated 5 out of 5 stars

Very welcoming and professional

Very welcoming and professional. Put you at ease right away.

July 14, 2026
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Reply from TaxAssist Accountants

Thank you Heather for your kind words. We're pleased to hear that you felt at ease with our team, as providing a welcoming and professional service is our priority. We look forward to continuing to support you with your accountancy needs.

Rated 5 out of 5 stars

Easy to communicate and so helpful this…

Easy to communicate and so helpful this is my first venture in being self employed and nothing has been too much trouble.
Thank you

July 16, 2026
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Reply from TaxAssist Accountants

Thank you Dawn for your kind words. We're delighted to have been able to assist you and look forward to continuing to support you.

Rated 5 out of 5 stars

Very friendly cheerful staff

Very friendly cheerful staff, sorted out my tax so I no longer have to worry about it. Worth every penny for peace of mine

July 9, 2026
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Reply from TaxAssist Accountants

Thank you Meg for your kind words. We're delighted to hear that our team could provide you with peace of mind. We look forward to continuing to support you with any future needs.

Rated 5 out of 5 stars

I have used TaxAssist Accountants in…

I have used TaxAssist Accountants in Harpenden for years and have always had excellent service. They have rearranged their coverage and I was asked to move to TaxAssist Radlett (and off shoot of the Letchworth branch).

The Radlett team are just as professional and efficient as the Harpenden group and made the whole tax calculation process easy.

It is always strange to change to a new accountant, but I having dealt with the Radlett team I can only recommend them.

June 24, 2026
Unprompted review
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Reply from TaxAssist Accountants

Thank you Mike for your kind words and for being a loyal client. We're pleased to hear that the transition to our Radlett team went smoothly and that you found their service professional and efficient. We look forward to continuing to support you with your tax needs.

Rated 5 out of 5 stars

Jono was really lovely and explained…

Jono was really lovely and explained everything I needed to do - Didn't feel pressured at all use their services. Really solid advice and lovely chap.

July 9, 2026
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Reply from TaxAssist Accountants

Thank you for your kind words. We're pleased to hear that you found our advice clear and helpful. Our team is committed to providing reliable support, and we look forward to assisting you with any future needs.

Rated 1 out of 5 stars

Nope!

Nope!
Evasive
Dismissive
Don't communicate
Don't do the work they say they're going to do then blame you.

July 21, 2026
Unprompted review
TaxAssist Accountants logo

Reply from TaxAssist Accountants

Hi Jo, Thank you for your feedback.

We are sorry that you feel disappointed with your experience.
As acknowledged in our correspondence, there was historic communication with a former member of staff regarding this matter.

Following that communication, there was no further contact with our office for approximately two years.

When you subsequently got back in touch, we obtained HMRC authority, reviewed the position and provided a proposed solution. As a gesture of goodwill, we offered to liaise with HMRC, appeal penalties and interest, and assist in bringing the matter to a conclusion.

Unfortunately, we were unable to reach agreement on how to proceed.

We appreciate that this situation has been frustrating for you. However, we believe our team acted professionally, respectfully and in good faith in attempting to help resolve matters once we were re-engaged.

We take all feedback seriously and are committed to understanding where expectations may not have been met.

For any further assistance, please email support@taxassist.co.uk.

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