Fabulous idea! I was concerned my things would grow mould during all the rain but it didn't happen thank goodness. They answer the phone speak to you human to human don't keep you waiting a very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From requesting the taxi boxes and delivery by Eddy through to the time they were picked back by Jayden we found the company from office to drivers exceptional. We wouldn’t hesitate to suggest them t... See more
My TaxiBox was delivered super-efficiently by their driver Frank - who was a total legend. He was on time and negotiated the narrow driveway with ease and dropped it exactly where I needed it to go.... See more
Is an amazing experience. Professional. Streamlined, easy, fairly priced, just marvelous. It’s the second time I have used them and will continue to do more. I also advise my real estate clients.
Company details
About TAXIBOX
Written by the company
About us
Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies
TAXIBOX
Written by the company
- Storage that moves? That's nuts.
- Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.
Contact info
118 Boundary Rd, 3195, Braeside, Australia
- 1300 87-60-87
- info@taxibox.com.au
- www.taxibox.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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So far so good
So far so good.
It was a tad challenging getting up in the 11 degree cold to meet the delivery driver but his happy attitude and enthusiasm took care of all of that.
I hope the rest of the service is just as efficient as the organising and delivery of the box.
I might also say that the Taxibox for temporary storage in preparation for the sale of my house is a great service.
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not to be trusted with valuables
On return item’s missing and locks were changed the keys they gave me didn’t work on the boxes had to cut the locks off with a grinder to find things missing don’t use these cowboys
July 24, 2026
Unprompted review
Reply from TAXIBOX
Hi Vergel,
Thank you for taking the time to leave your feedback across two reviews regarding the same issue. We're genuinely sorry to hear about your experience following the return of your TAXIBOX.
Some of the concerns you've raised are very serious and therefore we have deployed our team into a full scale investigation to understand what has happened here (noting we have never had this issue in 15 years of operating). We’ve had a look through our system, however haven’t been able to locate any details that match this review, which makes it a little difficult for us to understand what’s happened here.
We’d really appreciate the opportunity to get to the bottom of this, understand what’s happened, and see how we can help. When you have a moment, could you please give Elsa from our Customer Service Team a call on 1300 87 60 87? We’ll do everything we can to look into this properly and work through your concerns.
We hope to hear from you soon.
Kind Regards,
TAXIBOX Team
----- Update 31/07 -----
Hi Vergel,
We're still having some trouble locating a booking under your name in our system, which is why we haven't been able to get in touch with you directly.
We'd really appreciate it if you could give Elsa from our Customer Service Team a call on 1300 87 60 87. Alternatively, if you'd feel more comfortable, you're welcome to send her an email at elsan@taxibox.com.au. We're genuinely concerned to hear that some items have gone missing from your TAXIBOX and would really love the opportunity to work through this with you.
We look forward to hopefully chatting with you soon!
Kind Regards,
TAXIBOX Team
----- Update 11/08 -----
Hi Vergel,
Thanks for taking the time to share your feedback with us across multiple reviews.
We’re really sorry to hear you’ve had this experience, and we completely understand why you’d be concerned about the security of your belongings.
We’ve genuinely been trying to get to the bottom of this, but despite trying every avenue available to us, we haven’t been able to get in touch with you or identify your account from the details provided in your review. We’ve even gone as far as reaching out to other customers with similar names to see if we could identify your booking, although we’re still unable to track it down. We appreciate this may seem like a lot of detective work, however we’re genuinely determined to understand what’s happened here.
The concerns you’ve raised around your missing items and locks being changed are incredibly serious, and they’re absolutely something we’d want to investigate further rather than simply leave your concerns unanswered, especially given that we haven't seen this in 15+ years of operating. At the moment, though, we’re working with very little information and haven’t been given the opportunity to review the circumstances or speak with you directly. If you’re able to get in touch with Elsa from our Customer Service Team on 1300 87 60 87, we’d genuinely appreciate the opportunity to speak with you and work through this together.
We’ll leave this open for now, and welcome you to reach out to us via phone or email.
Kind Regards,
TAXIBOX Team
Taxibox delivered in service
Taxibox kept their word, did the job and were respectful to deal with. Pete the truck driver was polite too.
July 25, 2026
Not to be trusted with valuables
On return item’s missing and locks were changed the keys they gave me didn’t work on the boxes had to cut the locks off with a grinder to find things missing don’t use these cowboys.🙄
July 24, 2026
Unprompted review
Reply from TAXIBOX
Hi Jazel,
Thanks for leaving us with your feedback, and we're really sorry to hear about your experience following the return of your TAXIBOX.
Some of the concerns you've raised are very serious and therefore we have deployed our team into a full scale investigation to understand what has happened here (noting we have never had this issue in 15 years of operating). We’ve had a look through our system, however haven’t been able to locate any details that match this review, which makes it a little difficult for us to understand what’s happened here.
We’d really appreciate the opportunity to get to the bottom of this, understand what’s happened, and see how we can help. When you have a moment, could you please give Elsa from our Customer Service Team a call on 1300 87 60 87? We’ll do everything we can to look into this properly and work through your concerns.
We hope to hear from you soon.
Kind Regards,
TAXIBOX Team
----- Update 31/07 -----
Hi Jazel,
We're still having some trouble locating a booking under your name in our system, which is why we haven't been able to get in touch with you directly.
We'd really appreciate it if you could give Elsa from our Customer Service Team a call on 1300 87 60 87. Alternatively, if you'd feel more comfortable, you're welcome to send her an email at elsan@taxibox.com.au. We're genuinely concerned to hear that some items have gone missing from your TAXIBOX and would really love the opportunity to work through this with you.
We look forward to hopefully chatting with you soon!
Kind Regards,
TAXIBOX Team
----- Update 11/08 -----
Hi Jazel,
Thanks for taking the time to share your feedback with us across multiple reviews.
We’re really sorry to hear you’ve had this experience, and we completely understand why you’d be concerned about the security of your belongings.
We’ve genuinely been trying to get to the bottom of this, but despite trying every avenue available to us, we haven’t been able to get in touch with you or identify your account from the details provided in your review. We’ve even gone as far as reaching out to other customers with similar names to see if we could identify your booking, although we’re still unable to track it down. We appreciate this may seem like a lot of detective work, however we’re genuinely determined to understand what’s happened here.
The concerns you’ve raised around your missing items and locks being changed are incredibly serious, and they’re absolutely something we’d want to investigate further rather than simply leave your concerns unanswered, especially given that we haven't seen this in 15+ years of operating. At the moment, though, we’re working with very little information and haven’t been given the opportunity to review the circumstances or speak with you directly. If you’re able to get in touch with Elsa from our Customer Service Team on 1300 87 60 87, we’d genuinely appreciate the opportunity to speak with you and work through this together.
We’ll leave this open for now, and welcome you to reach out to us via phone or email.
Kind Regards,
TAXIBOX Team
Adam was great
Adam was great. Really friendly and super efficient. Can’t recommend highly enough!
July 25, 2026
Great service
good notification, came on time, made it easy
& an Australian owned company 🤩🇳🇿
July 24, 2026
Just had frank deliver us our first…
Just had frank deliver us our first taxi box, for our first time moving in together and the man has made it an enjoyable experience. He is patient and bought a beautiful energy to what can be a very stressful time. Much appreciated 10/10
July 25, 2026
Unprompted review
Frank the driver was an absolute…
Frank the driver was an absolute legend. Was very accomodating,
July 25, 2026
Unprompted review
Ordered yesterday- Delivered today!
Ordered yesterday - Delivered today - Amazing!!
Great service, super helpful, friendly and flexible. Delivered the next day, and kept me updated for options and delivery window! Definitely recommend them!
Thanks Eddie for giving a call around the delivery schedule and placement, you were super helpful and friendly!
July 24, 2026
Unprompted review
Driver very happy & helpful explained…
Driver very happy & helpful explained things well. perfect for my requirements whilst new floors installed.
Always kept me informed what time pickup was.
July 24, 2026
Great experience overall
Great experience overall — very easy to book, and the team was attentive and always willing to help. The absolute highlight was the driver, who was always cheerful and ready to help with anything we needed.
July 23, 2026
Great service from Eddie
Great service from Eddie. Drop off and collection on time. Very polite and explained everything. Would recommend.
July 23, 2026
Unprompted review
Yesterday my family got a taxi box and…
Yesterday my family got a taxi box and Eddie was super helpful! excellent service, thank you
July 22, 2026
Unprompted review
Everything was made so easy
Everything was made so easy. Arrived on time as per communication txt. Phoned to confirm on arrival where to put it , excellent service
Thank you
July 22, 2026
Seamless experience
Seamless experience. Link sent to track delivery was very helpful. Driver was very obliging and explained the process of using a TaxiBox well as I haven't moved in decades. People in the office and on the phones have been very helpful too.
July 23, 2026
Unprompted review
Speedy timing
Speedy timing, communicative and great service! Would highly recommend to anyone looking to move states!
July 22, 2026
We couldn’t be happier with the Taxibox…
We couldn’t be happier with the Taxibox delivery! We marked out with some chalk on our driveway exactly where we wanted the box to be placed, as we weren’t able to be there in person. Frank was able to place the box exactly where we had wanted! Thanks - very easy and smooth process!
July 21, 2026
Unprompted review
Box was well taken care of
Box was well taken care of. Nothing had moved inside. Pick up and drop off very smooth at both ends. Shout out to Eddie who dropped it off at my new house with great precision.
July 22, 2026
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