Teachers' Pensions Reviews 

First they sent an non existent link to upload my pension application.
After time waiting on a reply from them I eventually posted the application. Thankfully copied it.
Fast forward a few weeks, I cannot access my account, not locking me out but saying it doesn't exist.
Many wasted hours on a call telling me to try again in an hour to reset account with no success.
Online chat then said my email had changed because I changed it in my application. Absolute nonsense, I have a full copy of it. Exact same email, no errors in my typing.
Then they sent my pension confirmation and the figures do not make sense. I have questioned this twice in the portal and they have replied tp a question I sent 3 months ago, ignoring my current query. They are saying I ticked a box to say to surrender part of my annual pension. Again not true as I have a copy of it.
I am appalled by their service.

Then

After 30+ years accessing my Teachers Pension page I am now locked out. Doesn’t recognise my details. Did the complicated process of authentication but still no access. Capita what have you done?? This is my hard earned pension, this is my right to access my page. I’ve tried contacting you, “ you are number 25 on the callers”
Do you realise the have average age of people you are blocking??

After getting no replies to several online messages, which we are encouraged to use to contact TP. I phoned, making sure I had my NI number, TP reference number etc. for identification.
After an hour of repetitive recorded messages my call was answered. I gave the information I expected to be asked a number of left field questions like the month and year I joined the scheme.
This went on for a while. Then I was informed I'd failed the security questions and the operative could not access my account. Most frustrating and surely unnecessary!

Absolutely DISGUSTING way to treat retired people.
The new 'instructions' for loggin in are just gobbledygook.
Hopeless. i wish I could give them zero stars.

I have tried 2 different authenticator apps - both difficult to use anyway. Then TP website doesn't recognise any of the passcodes sent. Waiting on the phone for 3/4 hr - couldn't help me because although I could tell her my last payment I couldn't find the letter sent by them 10y ago. I only want to see my P60.

I haven't had a problem in the last 5 years logging into my account on TP.
I put my email and password in, they send 6 figure code to my email. I input that and then I am on the site and my account.
I knew they were stopping email for inputting a six figure number, but they never gave a date.
I tried logging on today and they have stopped sending email confirmation. I can login, but it then comes up with 3 boxes to input the number they sent.
I don't have a number because I did not change my method of accessing my account.
Now I face a wait on the phone this week in an attempt to sort it out. Did I hear someone say good luck with that.

I have just spent two hours wrestling with the new login requirement to access my account. The MFA authentication process that TPA describes so briefly is a total nightmare, AND I have to pay for it. Still have no access to my account. Reading other reviews, I see that I am relatively fortunate in that I receive my pension without a hitch thus far, but I can see that I need to check arrival every month from now on.

Nightmare, hell - wish I could give it less than one star! All I want is a P60. Was easy in previous years! Previously I've set up two-factor authentication. That's not good enough this year. I have to download an 'Authenticator'! I did this! Apparently I have to pay weekly charge, or get a free trial then remember to cancel. I don't want to do this!!!! I don't even have to do this for my bank! Thought I'd try phoning. Held on for nearly an hour. Position in queue didn't change at all. Then they cut me off for 'offices closed'. Who the hell is in charge here? This has caused me SO much stress - crying at the end! All I want is a P60!!

I am only giving one star because there is not a facility to leave one....

When you phone, the first thing they do is lie to you - "we are receiving a high number of calls" and eventually you get dumped in the queue. This was at 8:32 am today - two minutes after the phone lines "opened" and it's routine when you phone. Nobody ever answers. Chaos, laziness and incompetence.

Let's backtrack. I've just had two letters from Teachers Pensions accusing me of not notifying a change of circumstances and threatening to stop paying me the money the money they owe. There has been no change of circumstances, but you can't notify them because they don't pick up the phone - but don't forget "your call is important"; just not to Teachers Pensions. We had this same rubbish from Teachers Pensions last year and the quality of service continues to nosedive.

So, if you're in education, avoid Teachers' Pensions like the plague.

So bad you couldn't honestly script it! Over two years into my pension and they're still underpaying me. Still waiting for a response to the formal complaint I submitted nearly 16 months ago. Can't work out whether Teachers' Pensions just doesn't care or is completely incapable of correctly administering the pension I worked so hard for. The shocking stories these reviews tell are the result of a pension provider that is failing on every level. Where is the Pensions Regulator in all of this?

Impossible to login into my account, latest because they do not have a valid phone number. Spent one and half hours today in a telephone queue to report that I had received an email saying The Teachers Pension had leaked my password. When I eventually got through to a human I failed to give exact month and year I started to receive my pension security question. The last time failed due to mistakenly given one wrong digit from one of my previous addresses postcode. Have spent countless hours over the last three years or so trying unsuccessfully to update my address. I have spent several years now unsuccessfully trying to inform TP of subsequent change of addresses online and over the telephone and getting access to my P60.
I have all the half dozen or so paperwork that has ever been sent to me by post to hand when I telephone, but none of this information National Insurance number, Reference number, Account numbers, +date of birth previous addresses etc is ever enough.

I have just spent a fruitless 3 hours trying to re set password and pin for the teachers pensions online doesn’t login……. Have logged into but can’t access anything because it now wants an authenticator app code?!? Apparently my phone number isn’t registered on my account ( rubbish it’s not changed since 2013) so sms can’t be sent. I’m now at a total loss…. I only want my p60 ( I have authenticator app google Gemini but TP hasn’t asked but has ‘sent’ a code?! To where I may ask. Worst website I’ve ever had the misfortune to attempt to access

Totally hopeless. Asked to do a log in security update because I live abroad. Offered an option to get a code via SMS but transpired TP can't send this to an overseas number. Advised to try an authenticator App and it doesn't work either because the QR code on TP's website doesn't work. Waited 1.5 hrs to get through to speak to a human.

If I could give a negative 50 here, I would. Where to begin on how shocking TP has become? I've been a member for decades. It was once an efficient pension agency, but TP's so-called 'service' now constitutes an abuse of members' trust - and more. It hides behind one of the most flagrant instances of corporate disregard, complacency and maladministration I've encountered. The more upbeat its online, 'no reply' communications become, the more de-humanising its treatment of its members becomes (those members, it should be said, who fund all jobs at TP).

I completed a CETV form nearly two years ago to get my pension fund valuation (CE or Cash Equivalent) document. It's required for my ex and I to reach a divorce settlement and is supposed to be issued in 3 months max. While people like me wait for their CETV, their lives fall apart. They have to separate but because of the TP limbo, they struggle to pay rent - or they can't afford to separate and are trapped in toxic or abusive domestic situations - or having retired, they have to struggle to find work again.

To phone TP is to weather the phone queue and to have to narrate the problem all over again only to be offered no information at all. One is simply told that TP can offer no timescale. Like others, I've tried repeatedly. No one apologises - unless one specifically points that out. Of course they also make it impossible to speak to a manager. In the 21st-century way, the company is careful to ensure that no one has any responsibility or accountability for your case. Your possible points of contact are incredibly limited and, at each, is a TP person who is well-trained in i) hiding and ii) fobbing you off.

In the last 2 years, they have posted an email address for complaint with a failed inbox system. When you do manage to get a complaint through, a reply comes quickly, but it is generic, cut-and-paste only, and entirely meaningless: it says they will update you within 15 days of the resolution of the issue. There is no timescale given for that resolution. In other words, it's a nonsensical statement. They then have the audacity to 'thank you for your patience'.

I understand that the Transitional Protection Remedy created a backlog - and I made allowances for this. I was patient for 6 months, but their 'service' is now a long-running absurdity. It's Kafkaesque. Words fail.

The Dept for Education repeatedly turns a blind eye as TP fails to meet yet another putative deadline for the resolution of all cases. Meanwhile, people's lives fall apart, and TP continues to send its appallingly bad cut-and-paste replies to very justified complaints. BBC Radio4 and the Guardian have occasionally reported on the scandal - but it hasn't had sustained attention. Capita's mishandling of civil servant cases - also diabolical - has had far more national attention, for some reason. That attention has been good & necessary, but the scandal of Teachers' Pensions should be exposed in Parliament. There should be a class action suit - or several - and compensation for all who have had the misfortune of having to deal with them; those who struggle simply to get information about or payments of the money that is theirs. It's not only CETV documents. People are also waiting 6 months to a year or more for their Transitional Protection Remedy (RSS) payments. I understand that some can't even get their normal pension payments upon retirement. For so many, these are matters of the greatest urgency. Where is the Pension Ombudsman? Where is my union UCU on this? Where is Torsten Bell, Minister for Pensions? Where is the media? If TP is not criminal (and it IS morally criminal), TP's maladministration should at least be found to be unlawful. They treat their members as if they are, at best, inconvenient reference numbers on a computer screen, or static in their ear. How did Teachers' Pensions lose all traces of human decency?

Multiple links on their website broken. but agents consistently direct you to them.

codes for MFA often take more than 10 mins to arrive, by which time the code has expired!

Agents regularly cannot answer your query and apparently cannot transfer you to anyone that can,

takes 30 mins to get through on phone.

have NEVER once received an update but have to call to request one. complete roll of dice to who answers the call.

Impossible to log in, no reply to phone calls, in short a lamentable service!

Disgusting service. Very evasive never followed through what they promised in investigating my case. When I contacted them they make it deliberately stop make any progress. They say they will deal with it but refuse to give any timescale.
Absolutely hopeless a national scandal.

MFA is not working. I spent 40 minutes waiting on hold. My login access was sorted, but 24 hours later it’s telling me that the pin has expired and I need to ring back again.
MFA needs to be scrapped until it is tested and rolled out properly.

No empathy. kept on asking me how much was my pension in pounds last month. I live in France and it's in EUROS. I cannot log in onto the website because I don't have a British mobile. You feel it's a sketch from Little Britain "computer says no"