Teaching Personnel Reviews 259

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding communication. Reviewers frequently mention the efficiency of the service, the smooth user experience, and the quick response times, which contribute to a stress-free process for finding suitable work and managing placements. However, some customers also noted occasional issues with communication, describing it as inconsistent or slow to respond, sometimes requiring follow-up. A few people reported dissatisfaction with the lack of consistency in how work was offered and felt that their preferences were not always understood or respected. There were also isolated instances where individuals experienced unprofessional conduct or issues with the application process, such as delays or misinformation regarding documentation.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the staff for being helpful,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the agency's efficiency and support.... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the... See more

Response time

Consumers generally praise the quick and efficient response times. Many reviewers highlight that staff... See more

Based on these reviews

Rated 5 out of 5 stars

I first registered with Teaching Personnel over six years ago. They have been fantastic! They have consistently provided work at a variety of schools on both long term and short term contracts, som... See more

Rated 5 out of 5 stars

Jess has been absolutely amazing and has truly gone above and beyond for me. She’s been incredibly kind, patient and understanding, always there to help with my worries and take the time to talk every... See more

Rated 4 out of 5 stars

Teaching Personnel have been great in finding me both long term and daily TA work over the past 3 years. Jess (Newport) is always available to answer queries promptly and is super friendly. I have tr... See more

Rated 5 out of 5 stars

Hi I joined Teaching personnel in November 2023. The full process of application interview documents was so well handled. My dbs came through on Tuesday and I had a job the next day. And I have been a... See more


Company details

  1. Recruitment Service
  2. Recruiter
  3. Talent Agency
  4. Temp Agency

Written by the company

Teaching Personnel is the UK’s leading education recruitment agency. Since 1996, hundreds of thousands of teachers and classroom support staff have chosen Teaching Personnel to help them find work in UK classrooms. Our mission across all our services is simple - we strive to make a difference every day through staffing, tutoring and supply.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

259 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

After working for Teaching Personnel…

After working for Teaching Personnel for years quite some time ago, this is how they've treated my recent application.
Apparently, they don't even have a record of the work I did for them.
Maybe they're now ageist as well as unprofessional.
They used to be a reputable organisation. No longer.

Dear Sophie,
Thank you for your interest in working with us and for taking the time to share your profile.
After careful consideration, our Head Consultant has decided not to move forward with your application, as you do not have tutoring experience in recent years and your previous experience was quite a time ago.
As a result, we regret to inform you that we are unable to proceed further with your profile at this time.
Jay Chauhan

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Good support

I have been given and continue to receive consistent, reliable work and good support from Harry Ford's wonderful team.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have had nothing but a great…

I have had nothing but a great experience with teaching personnel.
Izzy has been amazing answering my million emails, the process was easy to get started and the complete all the forms, also Izzy had reminded me one of my documents was about to run out so that was completed and renewed as I wouldn't have been able to work.
I would definitely recommend to family and friends.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Maddison Mills has made my experience…

Maddison Mills has made my experience with teaching personnel truly amazing so far. She consistently makes each day easier and is always there whenever I need support. I couldn’t have asked for anyone better
she is incredibly reliable and supportive in every way. I’m really enjoying my experience and feel excited about what the future holds.

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience!!

I had a great experience with Teaching Personnel. I started at the beginning of this year, and the team found me a job within the first week, which was really impressive.

They were friendly, helpful, and easy to communicate with, and the whole process was quick and straightforward.

A big thank you to Maddie, Joe, Sam, and the whole team for their support.

I’d definitely recommend Teaching Personnel to anyone looking for work in education.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

I was assigned Millie to complete my registration to go on to do supply work

I was assigned Millie to complete my registration and she has been amazing! After a negative experience with a previous agency, Millie was excellent with communicating, super friendly and went above and beyond d to ensure you got what you set out to do.
I look forward for the upcoming months with Teaching Personnel but for now i can confidently say Millie is the reason my experience this far has been so positive. Highly recommend! (:

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Teaching Personnel - great agency

I have worked for Teaching Personnel for nearly three years and have always had constant work. Ellie and Steve have been fantastic finding me suitable placements and have always been supportive and helpful, communication has always been clear and prompt. The TP app is brilliant and makes getting paid extremely easy. Fantastic agency to sign up to.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience and Poor Communication

I’ve been with this company for quite a long time, but I’ve now decided to leave due to my overall experience. When I first signed up, I made it clear what type of work I was looking for, yet I was hardly offered any opportunities that matched this. I was only given one shift, and it was completely different from what I originally signed up for.

I was also put forward for interviews that felt very unprofessional and ended up being a waste of my time. There seemed to be very little communication or understanding of my preferences throughout.

Overall, my experience has been frustrating and disappointing, and I would not recommend this company.

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

5 stars

I signed up for Teaching personnel earlier this year wanting to change careers, i got assigned to Emerson who went above and beyond my expectations. Gave me solid advice and always supported my way forward in the industry despite not having any experience in it. I'm lucky to have such a hard working agent! 5 stars

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ben Stephenson has been great to work…

Ben Stephenson has been great to work with. He’s really supportive with staff, easy to communicate with, and always quick to help when anything comes up. Makes a big difference on our side.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional,misleading,incompetent-Avoid!


I had an incredibly poor experience with the Teaching Personnel Birmingham branch. I paid £49.50 for an Enhanced DBS check on March 2nd, but for over two weeks, I was met with nothing but unprofessional excuses.
First, I was told the delay was due to a "BROKEN PRINTER" then "family circumstances," and "miscommunication." Despite being told my documents were "uploaded," I contacted DBS Customer Service directly and discovered that no application had ever been submitted under my details!
To make matters worse, their compliance team demonstrated a shocking lack of knowledge by questioning my VALID Passport and REFUSING to ACCEPT a STANDARD NATWEST BANK STATEMENT(!) (a document universally accepted for DBS checks in the UK)!

I have since received a full refund after lodging a formal complaint, but the stress and loss of potential work earnings were significant. I have now formally requested the deletion of all my personal data and ID documents under GDPR, as I simply cannot trust this agency with my sensitive information. If you value your time and data security, look elsewhere.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Emily - Amazing!

Emily is consistently helpful, friendly, and always available when support is needed. Every interaction we’ve had has been positive, and she continually goes above and beyond in everything she does. Keep up the amazing work, Emily — thank you for all that you do!

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Teaching Personnel has been amazing

Teaching Personnel has been amazing. They managed to find me a school that fitted all of my requirements and just made the whole process feel incredibly easy. Harry Ford (Brighton SEN department) is just lovely to talk you and incredibly helpful with any concerns you may have or queries. I would recommend to anyone :)

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if it were an…

I would give zero stars if it were an option. I paid for police checks upfront, after which the application process began, but I found myself constantly chasing the team for updates. I only received responses when I emailed, often with vague confirmations like “oh yes, this person has replied,” showing a lack of proactive communication. My experience was limited to dealing with Hayley, so perhaps this is not reflective of the whole company, but from my perspective, it was frustrating, time-consuming, and costly not just for me, but also for my referees.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Really good people!

Really good people,

The company does exactly what it says it will do, gets you work!

Ive ended up getting a permanent job somewhere i really enjoy,

James was brilliant and very transparent.

Definitely recommended

March 2, 2026
Unprompted review
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Rated 1 out of 5 stars

WORSE Experience ever (don’t recommend this job if you want something to rely on)…

Really rude and poor communication and cancel your shifts last minute when you rely on those shifts to pay your bills. They also say to you that you have to communicate to them for your shifts when they should be helping you getting into work. They haven’t just done this to me they have also done this to other members of staff that have been loyal for many years . And say it’s because they “can’t afford it” when the schools are paying them. They have missed my pay checks plenty of times because they can’t afford to pay me! Never ever experienced this in my past jobs.Don’t recommend this job if you want something “reliable” they drop u like there’s no tomorrow but when they need you they expect you to drop everything. And allow you to have holiday and last minute say you can’t take holiday because they have no staff. This is unacceptable!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant agency!

Teaching personnel have made me feel very welcome on my journey to working as a teaching assistant in multiple schools. They are always a call away and happy to help not to mention very understanding. Millie Crocker from the Cardiff office has been a great role model and help throughout my journey so far 😊

March 3, 2026
Unprompted review

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