3DPrima.co.uk Reviews 474

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have never received such excellent customer service! These people particularly James and Sam have both helped tremendously. I am completely new to 3d printing with no knowledge other than YouTube vi... See more

Rated 5 out of 5 stars

Bought 4 Ender 3 pros and received them quickly. Really well packaged (Creality) and easy to assemble (Creality). The SD Card readers are very frail (Creality) and packed up within days. Technology... See more

Rated 5 out of 5 stars

Bought a 3d printer from these guys on the basis of price and reviews here on Trust Pilot. Had a few issues setting up the printer and getting it to print level across the whole bed. The sup... See more

Company replied

Rated 5 out of 5 stars

Absolutely cannot fault the Customer Service from here. Having bought a Sermoon D3 only to find the courier had dropped it, we dealt with Sam. Where some companies might go back and forth with havin... See more

Company replied

Company details

  1. Online Marketplace
  2. Electronics Company
  3. Hardware Store

Written by the company

Formerly known as Technology Outlet, we are now 3D Prima UK, the UK's largest and most committed 3D printing specialist. We stock a wide range of brands, from entry-level hobbyist machines to high-end business solutions. Our selection also includes 3D scanners, laser engravers, and more. To complement these products, we offer a vast range of 3D printing materials, accessories, and spare parts. 3D Prima UK is your one-stop shop for all things 3D printing! 🚀


Contact info

4.8

Excellent

TrustScore 5 out of 5

474 reviews

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Rated 5 out of 5 stars

The mark of a good retailer

It is said that the mark of a good retailer is how they react when things go wrong. I had a problem with my 3d printer but the folks at Technology Outlet (especially James) were exceptional. Communication was excellent, advice was given impartially and honestly and my whole experience was handled in a first-class manner. I cannot fault a thing they did and they did everything possible for me. A deserved 5 stars.

January 12, 2024
Unprompted review
Rated 4 out of 5 stars

First time using, mixed feelings

First time using, mixed feelings really, one of the colours of Bambu Lab PLA filament i recieved (green) wasn't the colour that was shown on the website, i'm unsure if this is a problem with Technology Outlet or with Bambu's marketing materials. The rest of the order was perfect, and the customer service I recieved to resolve the issue was very good and James was very professional, quick to respond and helpful, will give them another go and will probably just avoid the Bambu PLA.

January 9, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommended for complete service

Have been buying printers and filament from Technology Outlet for over 2 years now and am VERY happy on all counts with their service.

Prices good / comparable
Order process is smooth
Delivery spot on
Support - GREAT. They are fast and friendly. I’ve asked for advice on parts and printers and got straight answers.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, after purchasing item I got informed that I needed to travel for work, called and asked for dispatch to be delayed and they happily obliged.

December 4, 2023
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Rated 1 out of 5 stars

Im giving you 1 starts because I…

Im giving you 1 starts because I received multiple emails to leave you review and since first email I’m receiving more than one a day which drive me mad . So there you go there is your review. Items that I ordered are good and I’m happy with order

November 20, 2023
Rated 5 out of 5 stars

Great customer service

I contacted Technology Outlet customer service because of a problem I had with my 3D printer SD card reader. I received prompt response from James Bell who explained to me in simple terms what I needed to do to sort out the problem as I am not very good with computer systems this was great service. I would recommend this company.

December 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Happy …

No issues ordering and item was delivered fairly quickly and undamaged.
I will definitely use again.

November 20, 2023
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Rated 5 out of 5 stars

Brought a Creality K1 printer

Brought a Creality K1 printer, it had a issue, Emailed support and after a few emails between me and Myles Lightfoot from support he identified a hot end fault, sent a replacement that day that arrived next day and has fixed the issue. excellent customer service

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

I had a problem with my 3D printer and…

I had a problem with my 3D printer and contacted Technology Outlet. They guided me through what information required. They had the part I needed and sent straight away. James Bell was great and acted immediately. I also buy my my other parts from them and the delivery is always very quick. This is a great company and always use them.

December 6, 2023
Unprompted review

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