Tefal Reviews 

Will never buy Tefal again.’ Had one of of their. £ 170 AirFryers that broke down within 2 year manufacturer’s warranty but customer services put so many obstacles up to fixing or replacing it that I just threw airfryer in the dump! Warranty is just a con and air fryer crap as well! Stay away from this company, I will never use again! Shocking!!

Bought a Tefal Express easy iron. It is so poorly designed that removing the water tank to refill takes real, brute force. I will never purchase a Tefal product again!

Frustrating Experience with Tefal’s Customer Service

I ordered a pan from Tefal’s website 10 days ago. Although I placed the order over the weekend, I later found out that they don't start processing until Monday — something only mentioned in the fine print. The site claims “fast delivery,” but clearly, Tefal and I have very different definitions of the word.

I contacted customer service on Tuesday and was told to expect the parcel on Wednesday. Yet according to tracking, it’s been sitting in a warehouse since then with no movement. As a business owner myself, I know how important customer satisfaction is — but that doesn't seem to be a priority for Tefal.

Customer support has been abrupt and unhelpful. Instead of offering a proper apology or even a next-day delivery solution, I was told I’d need to wait another 2–3 days for them to resend the parcel. But how can I trust the situation will be any different next time?

I've now spent far too much time chasing a simple order. I'm very close to cancelling it altogether and taking my business elsewhere. This has been a disappointing and time-wasting experience, and I won’t be ordering from Tefal again

Bought an oleo deep fat fryer used it 3 times then during the night it decided to empty the contents into the lower tank without turning the switch. Wouldn’t have been so bad if the lower container could hold the oil without it spilling all over the brand new kitchen bench and flooring. Ruined a new kitchen bench

Customer services at Tefal are truly appalling. Two blenders I bought have broken down just over a year apart and as the second was an exchange the retailer suggested I contact Tefal. The first Tefal assistant contradicted himself and wrote carelessly. A manager treated me with disdain. I don’t want a discount on another faulty binder, just a collection of the useless blender, an investigation and a bit of compensation.

Initially i thought I had got the perfect pan set...I was wrong

within three uses the frying pan has completely changed colour from silver stainless steel to discoloured brass.. two of the saucepans have also become discoloured at the bottom of the pan... really not happy or what I would expect after a handful of uses

Do not purcahse tefal pro express steam iron ! It is awful . Its very badly designed so leaks water everywhere! The iron water tank did not fit properly so was a major workout to release tank before and after every iron! It ran out of water barely after starting the ironing pile ! It needed anti calcifing half way through an ironing load! The fault light came on constantly . To top it all this new iron after months of customer service calls was supposedly repaired of which they sent me an older iron that was scratched with faded labels half filled with water . I could go on. Customer services was really terrible - they appeared annoyed by my broken iron communicatopn. I'm afraid i will never ever buy tefal again . Lastly the faulty iron took 6 months of pleading to rectify!

From purchasing, delivery to customer service is the worst I had encounter. This is the last time I will buy from this company.

I purchased the Tefal SV6116G0 NEW Steam Generator Station Iron Express Essential White & Blue, and my experience has been nothing short of frustrating and disappointing.

The iron released brown water, burnt, and eventually ripped one of my shirts. When I contacted Tefal customer service, I was passed around with no real support. It took 72 hours of repeated phone calls just to get a response from the investigation manager, who finally called me on 11 July 2025 at 2:56 PM and spoke with me for around 10 minutes.

His attitude was dismissive and unhelpful. He told me there was “nothing wrong” with the iron—if that were truly the case, why would I go through the trouble of returning it to the manufacturer in the first place? I felt like my concerns were not taken seriously. In fact, the manager's tone was disrespectful, and it even felt like he was laughing at me as a customer, which I found incredibly unprofessional and upsetting.

This whole experience has made it clear to me that Tefal does not value or respect its customers. Their customer service team has no real authority to resolve complaints, and their investigation process feels like a formality rather than a genuine effort to help.

I absolutely do not recommend this product—or any product from Tefal—based on this experience. I urge potential buyers to think twice before purchasing from a company that treats its customers this way.

The customer service is disgusting you keep going round in circles even when requested a call back from a manager it never happens,I have worked in high level complaints for many years with a major blue chip company I would be er leave any customer without continually keeping them informed of wh,what,when,where.

DO NOT WASTE YOUR TIME AND MONEY
On sub standard products that cost a fortune a d don't work properly just like there customer service 19 working days I have waited for my repair might I add my only cooking appliance absolutely rubbish

Absolutely terrible company that Tefal became and transformed into! I bought this steam station last week, the day it arrived I noticed the box was opened and the product has been previously used! I contacted them, they said they will collect it and replace it with a new one as that’s what I paid for and now after 6 days, nobody came to collect it and they basically ignore all my email, I sent lots of emails and no answer at all! Absolutely terrible experience and company! You can mot send people used product and sell them as being brand new and then ignore people! What kind of company is this? I will definitely NOT RECOMMEND you to anyone!

In June '25 I bought an Everyday induction hob, from Argos, to replace one I broke. (I had two and loved them.)
The timer started whenever I turned it on.
I called Tefal, they told me to return it. I replaced it but it had the same fault. I returned it and got a refund.
I bought one from John Lewis, same issue again.
I created a case on Tefal's web site but have had no reply.
I've just had a 'chat' with Tefal, who said no case was created, then the chat cut off.

Placed an order for air fryer not been delivered and the delivery company has said they could not locate the item and all tefal said was have to wait for yodel the delivery company to get back to them before they can do anything about it

Rip off company, ordered 2 spare plates cost £25 and charged £13.50 for delivery.

They don't care once they have your cash for buying a product.
It's no wonder their reviews are 1*!!!

Had to go through the hassle of creating an account to buy from them. I don't want an account with them so deleted it after the order was placed.

They are not worth 1/10 of a star!!

I sent my deep fryer tefal uno for a repair over a month ago now after it suddenly stopped working mid way frying chips despite being under the impression the repair would take 15 days! Whenever I ask for an update I keep getting the same message that they are waiting for a part and when it is fixed they will send it back and to be patient! I've been patient but this is starting to wear thin, never again will I buy a tefal item least of all send it in for a repair, they have ineffectively stolen my item!
I finally got my item sent back after being repaired and guess what? it still doesn't work!!! it did come on which was an improvement but then the heat just gradually fizzled out, what a joke!

I have purchased a few items directly from Tefal UK over the years, the most recent on 22nd May 2025.
I treat myself to one of their clothes steamer, it now leaks quite badly so I logged into my Tefal account to find that the My Products section was completely empty?.
I noticed a Guarantee Registration tab so I tried to register my product and the website just took my around in circles, making me log into my account and then saying I didn't have an account...WTF, soooo frustrating.
I looked at their 15 Year Repair Guarantee, and read that "the repair would be carried out at a reasonable cost".......
I searched the site for a Contact Us page, so I could send them an email with their copy of my order, NO WAY TO CONTACT THEM.
I won't buy from Tefal again, they just want your money

Terrible customer support!

I got roped into a FB ad which quote "Sign up and get an extra 15% OFF any product onsite, even on sale items!"

So after signing up and getting the code it then didnt work on a 'red hot deal.' So much for ANY product onsite. I complained and customer support who replied 'discount codes are not applicable to any products listed in the Red Hot Deals section' with no apology or understanding.

Pretty sly why to get people to sign-up. Not impressed!

My optic grill was broken (still under the warranty), and I reported the issue on 1st May. On Tecal’s website, it is stated that the repair takes 10-15 days. Today is 10th June, and the grill is not repaired. It was the last item I bought from that company. Horrible customer service. One star because I can't give it zero. Avoid this company!!!

My Tefel iron broke 6 weeks ago. As it was still in warrenty I contact thier customer services and they said they would arrange for it to be collected and go off for repair. I had to chase up the collection and it took more than a week! We then had an email from Staffords, (the repair people) saying they had the iron and were waiting for a part. More weeks went on so I contacted Tefel again and after trying once they told me that they couldn't get through to Staffords and I should try myself. I tried the number they gave me but kept getting cut off so did a little research and found another number where I got through straight away. The told me that they were still waiting for a part! I went back to Tefel and told them this and said that I wanted to make a complaint. I then had an email to say they had sent they part to Staffords. 6 weeks on I still haven't got my iron back and I am beyond frustrated. I spoke to Tefel again this morning and told them that if my iron wasn't returned to me by the end of this week I expected a new one. Nothing!!! No apology, no promise of a replacement, just another platitude, and a promise to give Staffords a call and get back to me. SHOCKING CUSTOMER SERVICES, I WILL NEVER BUY A TEFEL PRODUCT AGAIN.

Is it really worth tefal having a website every 99% of the stuff on there says go 2 a retailer so whats the point of them having a website what a waste of time