Telecare Choice Reviews 

Ordered on the phone and received within 48 hours for my mum.
Helpful sales team.
Easy to set up and test.
Great peace of mind and would highly recommend to anyone living alone or vulnerable.

I am finding a lot of hidden costs in the service. I paid up front for a year however my father passed away so I terminated the contract.

When I enquired about a refund I was told that if I read the T&C. Section 4.3 it says they charge a "restocking fee".
So if I am correct I pay for the service, pay premium call rates for using the service and if my father died which he did. Telecare will charge me "a restocking fee". Well any other wording would do call it an administration fee or a termination fee it doesn't really matter as long as you can deny this sick, elderly or died person some more money.

What's really knacked me is the flimsy disguise of a charge.

Professional service and staff more than helpful

Took out telecare choice for my father in July 2020 and renewed again on 26/7/22. My dad has now gone into a fold who operate their own alarm system that is paid for as part of his rent. Telecare have advised there will be no refund for the 10 months we do not require their service and i have therefore paid £159 for 2 months of care. They are also requesting their equipment back ASAP. I was told to read the terms and conditions when I questioned them on their refund policy. I'm not sure how legal it is to charge people for a service they're no longer providing and will look into this further but it is very disappointing from a company meant to be helping care for the elderly.

Honestly total peace of mind knowing there always there for my mother when she needs them and the equipment is top notch and amazing value for my money and honestly you can’t put a price on peace of mind

Telecare is the most corrupt money hungry company I've ever experienced everything they do is for themselves it's all about money they don't care about people they'll throw you to not help you if they don't want to help you they'll throw you out of their home that they put you in for no reason if you ask questions they won't answer them they'll say you're aggressive and I'm cooperative it's just the worst corporation I've ever experienced in my life I'm 55 years old and I would never ever recommend them to anybody thank you

Very easy to navigate around the website and find exactly what you need before tailoring it to your requirements. Box arrived very quickly with easy to read instructions.

The Telecare unit stopped working. This was sorted quickly with a new unit sent out. Staff are always helpful and polite.

The service has been invaluable to my mother, almost 102 years old now! Responders are compassionate, supportive and offer reassurance to both clients and family members. Without their patience and understanding my mother would not have been able to remain in her own home for as long as she has. Thank you all.

My initial contact was dealt with efficiently and I was given all the relevant information. The equipment was received the following day and it was easy to connect and register. My family now know that I am 'protected' at the age 88... It took some time to make the decision but having done so I feel safe ... and that counts for a lot. Do not hesitate to become a fellow red button wearer.

We found them very helpful and they know what they are talking about. Did what they said they would do.

Excellent prompt service. Brings great peace of mind for us that our uncle can contact us easily in case of an emergency.

Dreadful service from start to finish. Absolutely awful. Would never use again.

Very simple to do with all items provided to connect to the phone line. Testing process was straightforward and system now gives peace of mind.

Having the personal alarm is reassuring to me as I know that should something happen to me in my home there is someone there who is listening in should I need it. Each time I have tested the alarm someone has answered the call very quickly. I have been lucky not to have. needed someone

Efficient and prompt. Have had the Careline monitored by Telecare through LCC but have realised I am paying considerably more through LCC than going direct.

My husband has not needed to use his pendant yet but when testing the system the person answering the call was very nice and helpful. The Telecare team were also very understanding about us having the system fixed up due too waiting for electrical points put in by our housing association. Thank you.

So far thankfully have not had to use the service but was happy in the was it was all set up. The only complaint that I have is that they did a call to check on my mother one evening just before ten at night which shook her a little as she was just getting into bed. I do think that calls should be made earlier in the day.

G Thomas