Telecare Choice Reviews 

I feel very safe wearing my Telecare Alarm.
It gives me confidence knowing that there's someone at the end of a phone who can help me when needed.
Thank you.

Absolutely delighted to have bought this for my mum . I know now she’s safe and a call away from us if she needs us

This was my first experience of setting up a remote care system for a disabled relative
From my first enquire the team at Telecare Choice were very helpful. Calls were answered straight away, never put on hold or passed around.
The remote help in setting up the system and testing was very reassuring
Within weeks of commissioning the system which included linked smoke alarms there was a fire in the Kitchen The response from the Telecare Choice monitoring team was fast and the Fire service was called as our relative had not responded to calls from the monitoring centre The situation was safely brought under control

A Huge thanks to Telecare for making me feel so safe!
The excellent staff helped me in every way to enrol & were so courteous, & kind, and had lots of patience for me.
Judith Holmwood

It's was very easy to set up for my mum and gave us peace of mind after her last horrific fall knowing that if she needed help some one would be there quickly

No complaints

Couldn’t have been easier. Set my mind at rest very quickly.

Thankfully, my mum has not had to use her alarm, but it gives her and us great peace of mind that she has it. We test it monthly, as a reminder to her also that she has it, as she is 89 years old. Would definitely recommend Telecare.

Prompt, polite and efficient service.

Very pleased with Telecare set up was easy and all the callers I spoken to have been outstanding I check my alarm every month and and get very pleasant feedback

A very quick and speedy service! It’s good to have peace of mind for me and my family. Let’s hope I don’t have to use it!!

My Mother is 93 , lives alone in a two storey house but is active , walking around town and driving. I bought her the Telecare24 device that would enable her to seek hlp if she had an accident or was ill both in the house and outside . In April I had a long conversation about different options with a Telecare24 adviser and as a result renewed the cover and paid £254. Last week we discovered the emergency alarm didn't work ! We have no idea how long it had failed. When I contacted customer service they said that device was no longer in operation . They had not said that in April not contacted us to tell us in advance . Just imagine if she'd fallen down the stairs! This is shocking !

Very good service ,gives me peace of mind

I have had my Telecare system for a year now, and although so far I have not had any falls, I have pressed the button occasionally, to make sure it was working, and had an instant reply. I was pleasantly surprised that I was able to install it myself, without any other help, thanks to the clear instructions. The ongoing cost is very reasonable compared to other makes I looked at, and it is a relief to my family, who live some distance away, that they know I can get help quickly, especially if I am in the garden!

I bought a falls bracelet for my elderly mother who is only six and a half stone and has tiny wrists. The falls detector was a huge square watch, the size a man would wear. Ended up having to return the watch and replace it with a neck lanyard for two reasons: it was far too big and it was irritating my mums skin to the extent I had to dress her wrist. Lanyard came the next day and can’t fault their delivery service or help on the phone. I would like to request to the design team that they take into consideration that some wearers are small and frail and that it would be nice if you could design a smaller ladies fall bracelet and not a ‘one size fits all’.

We ordered a Telecare monitoring system that connected via a mobile phone signal rather than a landline. It arrived on time and after a minor problem installing the monitor vertically on a wall it works very well. The Telecare staff were most helpful with the installation and subsequent line checking. Thank you all very much. One comment that I hope is helpful - putting the Pendant on the wrist band is a little confusing but putting the wrist band on ones wrist (especially with shaky hands) is quite difficult. It looks to us a that a re-think about the design would be helpful. David T.

Easy website to use and quick to order.fast delivery with great updates and tracking. Staff very friendly and helpful. My mother’s confidence and independence has been boosted From this device , and it’s provided reassurance for both her and ourselves that help is always close at hand. Also offered good value for money compared to other lifeline services.
Only thing I would have liked is a service to have someone to set the device up. Although it is simple I think my mother would have struggled and been stressed if she’d had to set it up on her alone.

The unit was very easy to install I did it myself. The instructions for installation and activation are very easy to follow. There is a choice of lanyard or bracelet for your alarm button. The system is reasonably priced compared to other comparable systems. There is a choice to pay monthly or in a single payment whichever suits you. All in all good value.

I have received very good service from telecare.