The Telegraph Reviews 

1,068
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, most reviewers were let down by their experience overall. Many consumers frequently complained about unexpected high charges, sudden price increases, and auto-renewal traps following short introductory trials. People also mentioned that canceling ongoing subscriptions was frustratingly difficult, often requiring direct phone calls during office hours because reliable digital cancellation options were completely absent. However, some customers also noted that certain support representatives were exceptionally helpful and polite when addressing difficult billing and account issues. A few reviewers reported positive final outcomes, managing to successfully secure refunds or negotiate lower renewal rates after speaking directly with customer service agents.

What people talk about most

Subscription

People report negative experiences with subscriptions, describing the process as frustrating. Consumers... See more

Cancellation

Reviewers highlight negative aspects of cancellation, describing the process as extremely frustrating and... See more

Price

Users describe negative interactions with price, frequently highlighting a pattern of low introductory offers... See more

Payment

Clients share negative opinions on payment, reporting widespread frustration over unexpected charges and... See more

Customer service

Consumers find customer service to be frustrating and difficult, reporting that the cancellation process is... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Beware! When you try to cancel a subscription, they will offer a discounted rate £0.50 for 6m or £2.99 for 6 months, which if you subscribe, you may not receive a confirmation email and will likely... See more

Rated 1 out of 5 stars

Is no longer a newspaper. More a one sided right wing propaganda gossip sheet that just spreads speculation. Totally unbalanced. Draws people in with short term free subscription then massively overc... See more

Rated 1 out of 5 stars

Subscription trap which my teenage daughter fell foul of. Free subscription for 3 months, then hit with £25 charge without a reminder email or any other communication. Customer service told her she ne... See more

Rated 1 out of 5 stars

Keep getting emails despite unsubscribing. They keep trying to charge me. In order to get the customer service details you have to either accept cookies and then your data will be sold and get scam ca... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Latest news, business, sport, comment, lifestyle and culture plus content from the Daily Telegraph and Sunday Telegraph newspapers and video from Telegraph TV


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(1,068)

133 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware Auto Renewals!!!!

Last year, I paid about 30 pounds for the annual Telegraph subscription. This year, it ballooned to 199 pounds. It automatically renewed to that amount, without any email letting me know this would happen. The paper gives a phone number for support, but being overseas this doesn't help me at all. They don't even offer an email. Be very, very careful with these auto renewals; if this isn't fixed to a reasonable rate I will cancel the subscription. Also know I've been a subscriber for a few years now; it's interesting how they treat their customers.

July 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Be careful about the £25 for free…

Be careful about the £25 for free offer. IIt is an auto renewing offer which they say 'can be cancelled at any time'. Unlike the majority of non-scammy companies, they don't let you manage the auto-renew setting in your account settings on the website or app. They instead direct you to make a phone call that is only possible during work hours. So now you have to remember to do it during a holiday period. I was also told on the phone that the auto renew was turned off. I checked a few weeks later and it hadn't been. I phoned up and cancelled rather than support this kind of behaviour.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Tech/app functionality is so outdated

Would you please introduce a way of looking up comments one has made on the app. It’s ridiculous that you have to keep an article open or go back to an article and scroll for hours to see a conversation thread. It’s 2025. Just get it done. Provide comments history and a way to organise them that is logical and simple to navigate.

And it’s all well and good asking for a subscriber number below - useless if you don’t include that under my account on the app. Get some new tech people in for goodness sake.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Beware the renewal process

Beware the renewal process. They send an email and then 14 days later take your money without sending a confirmation your subscription has been renewed. If like me you don't realise until after the 14 day cooling off period has ended, you can't get your money back or cancel your subscription until your 12 month contract has expired. My subscription increased from £39 to £199!

June 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Dirty Subscription Tactics

Deceitful charging tactics.
I have been a subscriber for a couple of years as they offered me a good deal when I phoned to cancel.
Same with the puzzles.
Then I received an email saying my 50p annual subscription was going up to £50, so I had to phone them to get that cancelled, guess what they offered me deal but I’d had enough of their deceitful tactics to keep you as a customer but at the same time try it on.
At the same time I checked the cost of my digital newspaper subscription and it was showing as due in a week or so and was showing as £29 and I double checked my emails including my junk box to see if they’d sent me anything about the price going up, but nothing so I thought ok I’ll stick with that then.
Then whilst I was out for a meal at c.9pm at night an amount of £199 was taken out of my bank account by the telegraph with no warning or notification. Sure enough when I logged on it was showing £199 for the annual subscription.
I contacted my bank to see if they’d sent could so Nything to stop the payment going through but they said I’d have to contact the telegraph to get a refund.
I phoned them first thing the next day at 8am and asked for it to be refunded, the guy I spoke to was very understanding and actioned my request. I cancelled my subscription and did receive a refund a couple of days later.
This kind of behaviour should not be allowed, it’s a big con and I have blocked their emails and phone numbers as a result.
Warning they really just want as much money as they can get their hands on and hope you do not notice. If you want to subscribe you can phone them up ( if you can find the number) and get. Good deal but make sure you know your renewal date.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT SIGN UP TO THE TELEGRAPH

DO NOT SIGN UP TO THIS SUBSCRIPTION
They get you in on a low price then block your reading.... tricking you into thinking your subscription has expired.
They block the page with ads to sign up to to another subscription.

They then whack you wth a £269 automated payment when you aren't looking!!

When you complain....Customer service pass you around with multiple questions like they don't know what's going on!

They say sorry you have been double charged.... but do nothing!

What a racket!

Something needs to be done about these money grabbing companies and these sneaky automated payments !!

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

For months they have promised to refund…

For months they have promised to refund my subscription. I signed up on Google Play and then cancel on the app. PayPal was not informed and they charged me full digital subscription. I found out much later and it has been three months and they tell me I will get the refund and nothing happens. Now they want to see my personal bank transactions to start investigating. They also will not verify that they truly made the transfer to my bank account. Stay away from this organization. They are truly corrupt!

September 30, 2024
Unprompted review
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Rated 1 out of 5 stars

Is The Telegraph going to scam me as it seems to do with others?

Never mind the appalling standard of journalism, the unsubscription process is just as bad. I subscribed with one click and expected to unsubscribe in the same way, but I had to phone, insert an eight number code and then be interrogated by Abdul, whose accent I found hard to understand. I ended up angrily repeating that I had no interest in answering irrelevant questions, that I would report these difficulties along with his name to every review site I could think of and simply wanted to unsubscribe. Eventually he agreed and confirmed by email. I see on this site that others have been charged over two hundred pounds after having been told they would be unsubscribed and that they have not been refunded as promised. So I am waiting with bated breath to see if they try to scam me out of a similar amount on renewal date

June 17, 2025
Unprompted review
Rated 3 out of 5 stars

I was offered the £49 deal & then…

I was offered the £49 deal & then renewed at £269 !!! I rang and the guy said no worries we can refund that and get you on to £39 per year. He then backtracked after I agreed to continue and said he couldn't refund the £269. What a rip off and disgusting con they are running. ***** As a follow up The Telegraph phoned me and refunded my £269 and apologised. I'm continuing with the newspaper at £49.

June 14, 2025
Unprompted review
Rated 1 out of 5 stars

Articles have been coming up ion my…

Articles have been coming up ion my newsfeed. Appalling trash. Can’t even call it journalism- it is entirely fact free and has an extreme right wing agenda that it seems to push in the crudest and most unsophisticated manner. Who reads this rubbish?

June 11, 2025
Unprompted review
Rated 3 out of 5 stars

Cancelled subscription and still got charged

I cancelled my subscription on 24/5 and just checked my credit card statement and realised I was charged renewal on 9/6. No way of contacting them as its out of hours.
Updated
Telegraph customer services dealt with my complaint quickly and refunded the puzzle sub of £49. I've increased stars from 1 to 3, 1 star removed as DT is offering puzzle sub for £1 and 1 for my not knowing agent disconnecting chat before they confirmed cancellation meant the cancellation process wasn't completed

June 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Whatever happened to the Telegraph?

The Telegraph has totally lost its way. It has become a right-wing propaganda sheet. There is no balanced analysis especially when dealing with the Israel, Palestine conflict. The labour government is routinely trashed and the trans community ridiculed and criticised on a daily basis. Appalling.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

haha i am not surprised at seeing such…

haha i am not surprised at seeing such poor reviews. The Telegraph has joined the likes of the Daily Mail, with sensationalist click bait articles such as the one today: "London’s decline is now irreversible - by Ben Marlow". How can a journalist be so arrogant as to postulate such a statement? is Ben Marlow the Oracle of the UK? i will never pay a cent to read your articles.. i have notices these sensationalist doom and gloom articles on the Telegraph more and more, i guess it gets clicks? pretty sad.. what has happened to balanced fact based journalism.. it's all about extremes, get the clicks get the clicks.
udpate: just been on your site again today 90% of your articles are doom and gloom, it's crazy

June 8, 2025
Unprompted review

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