Teletext Holidays Reviews 

29,826
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,882 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff members for being exceptionally patient, polite, and dedicated to delivering outstanding support throughout the entire booking process. People strongly appreciate the competitive pricing options available and how easy friendly travel agents make it to secure wonderful holiday packages. However, some people mentioned communication issues, noting frustrating difficulties such as missing airline confirmations, omitted luggage details, or unshared contact information. Travelers in this minority group pointed out that they did not receive timely booking documentation, clear updates, or proper communication from the airline.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely helpful,... See more

Holidays

Customers had positive experiences with holidays, noting competitive pricing and outstanding overall service.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing agents as professional, patient, and... See more

Service

Consumers find service to be positive, highlighting how polite, patient, and knowledgeable the agents are... See more

Booking process

Clients share positive opinions on booking process, highlighting helpful agents who made the experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had great service from Jack who managed to better the price we had and get us better flights with a preferred carrier . Because we worried about being scammed we checked before we booked - all was... See more

Company replied

Rated 5 out of 5 stars

I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on... See more

Company replied

Rated 5 out of 5 stars

Gary was fantastic in helping us get a great deal on our holiday. We booked very last minute and there was no issues at all. Lots of information provided and high levels of professionalism shown.

Company replied

Rated 5 out of 5 stars

I highly recommend Teletext holidays!! I had the pleasure of speaking with Daniel who was excellent. He was so polite, patient, knowledgeable and nothing was too much trouble. The holiday price was co... See more

Company replied


Company details

  1. Travel Aggregator

Written by the company

At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices. Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system. We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away. For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.

Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.

Written by the company

We’ve got it all covered..
Take your pick from a vast range of holidays including beach getaways and luxurious long haul escapes to all your favourite destinations.
Exceptional value for money
All our holidays offer exceptional value for money and suitable for all budgets. Give us a call and talk through your dream holiday.
Book with confidence
You can book with confidence as all our package deals are ATOL protected, and your money is protected by the Travel Trust Association.
More than just great holidays
We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusives for last minute bookings.
30 years of travel experience
Get recommendations, tap into our 30 years of travel experience & relax while we do all the hard work for you.
Real Person Interaction
Nothing beats speaking to a real human who is knowledgeable about your destinations, so let us do the legwork and save you hours of scrolling.
Access to Exclusive Offers
Have access to special airfares, hotel deals and package rates not available online, along with the opportunity to mix and match offers for a totally unique getaway.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(29,826)

3,706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I just rang about information and one…

I just rang about information and one of team member put phone down said you Waisting time. What a rude so if you dont booking with teletext holiday there employer insult you and put phone on your face.

August 25, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hi Sahil

We’re sorry to hear about your experience and the way you felt you were spoken to during your call. We are also concerned to hear that you believe the call was ended by our team member while you were still speaking. This is not the level of service we expect our customers to receive, and we would like the opportunity to investigate exactly what happened.

Please email customerrelations@teletext.com with the telephone number you called us from, along with the approximate date and time of the call. This will allow us to identify and review the relevant call, including the circumstances in which the call ended and address this matter accordingly with the relevant manager.

Thank you for bringing this to our attention.

Warm regards
Nicole

Rated 5 out of 5 stars

I would like to express my sincere… to Mr Ram

I would like to express my sincere expiration for Mr RAM for his excellent support with our Dubai holiday booking. He was extremely helpful professional patient and genuinely very nice guy he guided us throughout the booking process answered all our questions and make sure everything was arranged smoothly. Thanks to his excellent service and friendly approach we had a fantastic holiday in Dubai and truly enjoyed our experience. Mr RAM is a great asset to teletex holidays and deserve recognition for his and outstanding customer service we would definitely recommend his service to others thank you Mr RAM for making our Dubai holiday such a wonderful experience.Thank you so much for your help. I really appreciate.💖

Regards Mr& Mrs Kasuji

July 10, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Thank you, Mr & Mrs Kasuji, for your wonderful review! We’re delighted to hear that Ram provided such professional, patient and friendly service throughout your Dubai holiday booking.

It’s fantastic to know that he guided you through the process, answered all your questions and ensured everything was arranged smoothly. Most importantly, we’re so pleased to hear that you had a fantastic time in Dubai and thoroughly enjoyed your holiday.

We’ll be sure to pass your lovely comments and special recognition on to Ram. Thank you for choosing Teletext Holidays and for your recommendation.

We look forward to helping you with another memorable holiday in the future!

Have an amazing holiday 💖
Nicole

Rated 5 out of 5 stars

Andy was very good

Andy was very good

August 24, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey D

Thank you for your feedback! We’re delighted to hear that Andy provided you with such good service. We’ll be sure to pass your kind comments on to him.

Thank you for choosing Teletext Holidays!

Nicole

Rated 5 out of 5 stars

The staff were all very helpful and…

The staff were all very helpful and went out of there way to help alleviate any concerns I had.
I would use them again.

August 24, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Gary

Thank you for your lovely feedback! We’re delighted to hear that our team was helpful and went the extra mile to address any concerns you had.

It’s wonderful to know that you would choose to book with Teletext Holidays again.

We really appreciate your support and look forward to helping you with your next holiday!

Many Thanks
Nicole

Rated 4 out of 5 stars

Very helpful...

Very helpful...
Had an issue,rang customer support.......
Issue resolved...... thank you...

August 24, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey John

Thank you for your great feedback! We’re delighted to hear that our Customer Support team was helpful and able to resolve your issue.

We really appreciate you taking the time to share your experience and thank you for choosing Teletext Holidays!

Many thanks
Nicole

Rated 5 out of 5 stars

Very helpful and patient.

Very helpful and polite. Krishnan was patient with our last minute booking, providing alternatives, giving us time to look at them, and calling back when he said he would. He helped us every step of the way in the booking process,and was very honest and reassuring.

August 23, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Carol

Thank you for your wonderful feedback! We’re delighted to hear that Krishnan was helpful, polite and patient while assisting with your last-minute booking.

It’s great to know that he provided different options, gave you time to consider them, kept his promise to call you back and supported you throughout the booking process. We’ll be sure to pass your lovely comments on to Krishnan.

Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!

Nicole

Rated 1 out of 5 stars

Stay away from them!

First of all, we had misleading conversations- was told we were saving £200-300 but we went on actual website after that, we paid extra. We weren’t told who our provider is until we paid. Calls are recorded which is great so we were told slides were included in our package, turns out we have to pay extra . We tried speaking to manager, none available?! Would not recommend

Updated: we have not been contacted by customer service despite this review response and writing a formal complaint!’

August 24, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hi Emily

We’re sorry to hear that you were disappointed with your booking experience and that you feel the information provided regarding the price and what was included in your package was unclear.

We take concerns regarding information provided during the booking process seriously. Our support team will contact you directly to review the booking and the points you have raised, including the pricing and facilities you understood to be included.

We apologise that a manager was not available when you contacted us and appreciate you bringing your concerns to our attention.

Warm regards
Nicole

Rated 5 out of 5 stars

Great price and service.

Really happy with my holiday booking. Krishna was polite, friendly, and extremely helpful throughout the process. He found me a fantastic deal and made everything so easy.
Great service, thank you, Krishna. Highly recommended.

August 23, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Anon

Thank you for your fantastic review! We’re delighted to hear that Krishna was polite, friendly and extremely helpful throughout your booking and found you a fantastic deal.

It’s wonderful to know that he made the whole process easy and straightforward. We’ll be sure to pass your kind comments on to Krishna.

Thank you for your recommendation and for choosing Teletext Holidays. We hope you have an amazing holiday!

Nicole

Rated 5 out of 5 stars

Great booking made with Nancy

Great booking made with Nancy ! She was Incredibly helpful, patient and informative !

August 23, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Debbie

Thank you for your lovely feedback! We’re delighted to hear that Nancy was incredibly helpful, patient and informative throughout your booking experience.

We’ll be sure to pass your kind comments on to her. Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!

Nicole

Rated 5 out of 5 stars

Good deal, good service

I called about a deal we saw, but the room available didn't meet our requirements. Jane was able to understand what we needed and found an alternative hotel and a great deal.

August 22, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Amy

Thank you for your great feedback! We’re delighted to hear that Jane took the time to understand exactly what you were looking for and found a suitable alternative hotel at a great price.

We’ll be sure to pass your kind comments on to Jane. Thank you for choosing Teletext Holidays, and we hope you have a fantastic trip!

Nicole

Rated 5 out of 5 stars

Teletext Holidays

Spoke to Krishna who helped us book our holiday. He was helpful. polite and a credit to the Company.

August 22, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Mike

Thank you for your lovely feedback! We’re delighted to hear that Krishna was helpful and polite while assisting you with your holiday booking.

It’s wonderful to hear you describe him as a credit to the company, and we’ll be sure to pass your kind comments on to him.

Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!

Nicole

Rated 5 out of 5 stars

Nancy from Teletext holidays was very…

Nancy from Teletext holidays was very helpful.
Attentive and very patient. She was excellent help.

August 22, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hi Ece

Thank you for your wonderful feedback! We’re delighted to hear that Nancy was helpful, attentive and patient throughout your experience.

We’ll be sure to pass your lovely comments on to her. Thank you for choosing Teletext Holidays, and we hope you have a fantastic trip!

Nicole

Rated 2 out of 5 stars

Disappointing

Disappointing. What looked like a great deal ended up costing almost £200 more, as they had not included the reserved seats despite travelling with children. Thanks for including luggage tho!

August 22, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hi Juan

Thank you for your feedback. We’re sorry to hear that you were disappointed with the final cost of your holiday.

We understand how important it is to have clarity around additional costs, particularly when travelling with children. Reserved seating is not always included within the initial holiday price and may incur an additional charge depending on the airline and seating requirements. We’re pleased, however, that your luggage was included.

We appreciate your comments and will share your feedback with the relevant team to help ensure pricing and optional extras are communicated as clearly as possible.

Have a lovely holiday.

Warm regards
Nicole

Rated 5 out of 5 stars

KRISHNA

KRISHNA.
Very patient with us, very helpful.
No rushing us .
He got us the best deal .
He has called back when he said he would and has been patient when I have had to ask him to call back
Fantastic service, definitely recommend. Will book through Krish in future

August 22, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hi Yvonne

Thank you for your fantastic feedback! We’re delighted to hear that Krishna provided such patient and helpful service, giving you plenty of time without any pressure and finding you the best deal.

It’s especially great to hear that he kept his promises to call back and worked around your availability throughout the booking process. We’ll be sure to pass your wonderful comments on to Krishna.

Thank you for your recommendation and for choosing Teletext Holidays. We look forward to helping you with your future holidays!

Nicole

Rated 5 out of 5 stars

Well what a pleasant surprise :D

Well it was bit of surprise dealing with teletext holidays and having to make phone calls, but Gary and the team came up with the best price and even went over and above to sort out our accommodation when the one we had booked turned out to be having a refurb done.
He helped find suitable accommodation.
We also had to add an extra person on and he was really patient and helpful.
Thanks Teletext & Gary, I would use you again. :D

August 20, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Nicky

Thank you for your fantastic feedback! We’re delighted to hear that Gary and the team found you a great price and went above and beyond to help when your original accommodation was undergoing refurbishment.

It’s wonderful to know that Gary was also patient and helpful when arranging the additional passenger and made sure a suitable alternative accommodation was found for you.

We really appreciate your kind comments and are delighted that you would choose Teletext Holidays again. We’ll be sure to pass your feedback on to Gary and the team.

Have a fantastic holiday!

Nicole

Rated 4 out of 5 stars

The sales rep Kia was very helpful and…

The sales rep Kia was very helpful and informative. It was a tricky ask as I was booking so last minute so lots of things were no longer available despite the wesite showing them. I got a good deal and location to meet all travellers needs.

August 21, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hi KS

Thank you for your great feedback! We’re delighted to hear that Kia was helpful and informative, especially while working with the challenges of a last-minute booking.

It’s wonderful to know that Kia was able to find you a great deal in a location that suited everyone’s needs. We’ll be sure to pass your kind comments on.

Thank you for choosing Teletext Holidays, and we hope you all have a fantastic trip!

Nicole

Rated 5 out of 5 stars

Listened to our needs and met our…

Listened to our needs and met our expectations... Krishna was very attentive and understood our requirements and came back to beat the lower price we had been offered...engaging throughout calls

August 21, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Karen

Thank you for your fantastic feedback! We’re delighted to hear that Krishna listened carefully to your needs, understood your requirements and was able to find you an even better deal.

It’s great to know that he was attentive and engaging throughout your calls and that your expectations were met. We’ll be sure to pass your kind comments on to Krishna.

Thank you for choosing Teletext Holidays, and we hope you have a wonderful holiday!

Nicole

Rated 5 out of 5 stars

HOLIDAY FLIGHT

I was searching for a holiday to Spain and noticed something appealing. Then I contacted Textholiday and was connected with Chris. He helped me find the right hotel and flight for my children. He was very helpful and patient, and I am happy with the choice. Thanks to Chris

August 21, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hay Yvonne

Thank you for your lovely feedback! We’re delighted to hear that Chris was helpful and patient while finding the right hotel and flights for you and your children.

It’s wonderful to know that you’re happy with your choice and that Chris made the booking experience a positive one. We’ll be sure to pass your kind comments on to him.

Thank you for choosing Teletext Holidays, and we hope you and your family have an amazing time in Spain!

Nicole

Rated 5 out of 5 stars

Krishna was absolutly fantastic and is…

Krishna was absolutly fantastic and is a genuine credit to the whole of teletxt holidays

August 21, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey SarahJane

Thank you for your fantastic feedback! We’re delighted to hear that Krishna provided such excellent service and that you consider him a genuine credit to Teletext Holidays.

We’ll be sure to pass your lovely comments on to Krishna. Thank you for choosing us, and we hope you have a wonderful holiday!

Nicole

Rated 5 out of 5 stars

Krishna

I give to Krishna 10 Star ⭐ for very good agent and seller

August 21, 2026
Unprompted review
Teletext Holidays logo

Reply from Teletext Holidays

Hey Elena

Thank you for your amazing feedback and the 10 stars for Krishna! He certainly is a ⭐ We’re delighted to hear that he provided you with such excellent service and made your booking experience a great one.

We’ll be sure to pass your lovely comments on to Krishna. Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!

Nicole

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