We had great service from Jack who managed to better the price we had and get us better flights with a preferred carrier . Because we worried about being scammed we checked before we booked - all was... See more
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I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on... See more
Company replied
Gary was fantastic in helping us get a great deal on our holiday. We booked very last minute and there was no issues at all. Lots of information provided and high levels of professionalism shown.
Company replied
I highly recommend Teletext holidays!! I had the pleasure of speaking with Daniel who was excellent. He was so polite, patient, knowledgeable and nothing was too much trouble. The holiday price was co... See more
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Company details
Written by the company
At Teletext Holidays, we know exactly what you want from your getaway. Whether it’s a sunny beach break in Europe or an exciting long-haul adventure, we’ve got you covered. For over 30 years, we’ve been sending millions of Brits on holiday, all booked by real people who are only ever a call away. Nothing beats speaking to a travel expert who knows your destination inside out, and that’s why we take the time to find the best options for you, so you don’t have to spend hours scrolling through endless choices. Booking with Teletext Holidays means peace of mind. All Teletext Holidays bookings are made through ATOL-protected suppliers, providing guaranteed consumer protection, and as a proud member of the Travel Trust Association (TTA), we guarantee your money is safe thanks to our triple lock protection system. We’re here for you every step of the way, before, during, and after your trip. Our team is available seven days a week, and if you need us while you’re away, our 24/7 in-resort support is just a phone call away. For over 30 years, our commitment has been simple, delivering trusted service and unforgettable holidays. Put your trust in Teletext Holidays for your next break, and let’s make memories together. Trusted service, unforgettable holidays — that’s the Teletext promise.
Book and travel with confidence. At Teletext Holidays we offer a huge choice of holiday deals from leading ATOL-protected partners to help you find the perfect beach getaway.
Written by the company
- We’ve got it all covered..
- Take your pick from a vast range of holidays including beach getaways and luxurious long haul escapes to all your favourite destinations.
- Exceptional value for money
- All our holidays offer exceptional value for money and suitable for all budgets. Give us a call and talk through your dream holiday.
- Book with confidence
- You can book with confidence as all our package deals are ATOL protected, and your money is protected by the Travel Trust Association.
- More than just great holidays
- We provide more than just great holidays, we have destination guides, travel tips, travel information and a huge range of offers and exclusives for last minute bookings.
- 30 years of travel experience
- Get recommendations, tap into our 30 years of travel experience & relax while we do all the hard work for you.
- Real Person Interaction
- Nothing beats speaking to a real human who is knowledgeable about your destinations, so let us do the legwork and save you hours of scrolling.
- Access to Exclusive Offers
- Have access to special airfares, hotel deals and package rates not available online, along with the opportunity to mix and match offers for a totally unique getaway.
Contact info
166 College Road, Harrow, HA1 1BH, London, United Kingdom
- 0330 190 0001
- customerrelations@teletext.com
- www.teletextholidays.co.uk
4.7
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Nancy was helpful
Nancy was helpful, clear and quick- exactly what I needed, helping find what I needed that wasn't online I've direct flight option. Thanks Nancy
August 31, 2026
Unprompted review
Reply from Teletext Holidays
Hi LNL
Thank you for your lovely feedback! We’re delighted to hear that Nancy was helpful, clear and efficient, and was able to find the direct flight option you needed when it wasn’t available online.
We’ll be sure to pass your kind comments on to Nancy.
Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!
Nicole
Stranded in Turkey with my children
Stranded in Turkey with my children, one who is autistic and Teletext did nothing!!
I arrived for my shuttle transfer last night from the hotel to the airport in Antalya, and it never came. They told me completely the wrong time on the booking, they didn't confirmed the transfer 24 hours before and they were supposed to and also didn't call me when they arrived 2 hours before the time they had told me! When I called to ask where the transfer was, they said they couldn't send another transfer so I had to get a cab at the cost of 150 euros! This was all due to misinformation from them!
I then managed to get a taxi to the airport where no one could help me and as it was so late, I had to book a hotel near the airport which was also distressing.
I then emailed/called teletext who said they would be able to help me and the support team would talk and come back to me me the next day. They never called me and when I spoke to the same man, Ken, in the morning he said that it was my fault that I missed the flight and I would need to book another flight home. I told him I didn't have the available money for that and that I needed them to help me. As it is a package holiday they are you legally obliged to help under the package holiday laws. He said they would not and wouldn't put me through to anyone senior to him.
I have now had to book a flight home at the cost of £2857 which is more than the holiday cost itself. There were no other flights as everything was full. I am exhausted and distressed beyond belief and my children have been been so upset also.
NEVER EVER USE TELETEXT HOLIDAYS!!
I HAVE NEVER BEEN SO UPSET AND ANGRY I MY LIFE!!
DISGUSTING CUSTOMER SERVICE AND DISGUSTING COMPANY!
August 31, 2026
Unprompted review
Reply from Teletext Holidays
Hi Fiona
We’re very sorry to hear about your experience and understand how distressing and disruptive this situation must have been for you and your children.
The concerns you have raised require a full review, including the assistance and communication you received from our team. Your feedback will also be shared with the relevant management team for further review.
In order for us to fully investigate the circumstances surrounding your transfer and subsequent travel arrangements, please email our Customer Relations team at customerrelations@teletext.com with your booking reference beginning with TT, details of the issues raised, and any supporting documentation or receipts relating to the additional expenses incurred.
We sincerely regret the distress and disruption you and your family have experienced and appreciate you bringing these concerns to our attention.
Warm regards
Nicole
My experience in Antalya was…
My experience in Antalya was unfortunately very uncomfortable and, at times, felt unsafe. The hotel was very different from what I expected from the way it had been presented. It was described as being on the beach, but in reality I had to walk around 25 minutes each day to reach it. During those walks I was repeatedly approached by men, including men pulling over in cars and asking me to get in, which made me feel extremely vulnerable as a woman travelling alone.
The hotel itself also had a very unusual atmosphere. I was told when I arrived that the different wristband colours were used to indicate whether guests were single/available or taken, which made the whole environment feel more like a dating or party hotel than a relaxing holiday hotel I had been told I was going to by the teletext operator. My room even had poles in it, which added to that feeling. The majority of the guests around me seemed to be men, many of whom were drinking heavily, and I felt so uncomfortable that I spent most of my days away from the hotel.
I was staying on the ground floor and on several nights I had people trying to open my back door, which was particularly frightening. If I had not met another solo female traveller during the trip, I was seriously considering changing my flight and going home early.
The food was also disappointing. On several occasions, food had already run out even when I arrived within the stated meal times. As a vegan, the options were already very limited, so this made things even more difficult.
I cannot speak for every Teletext holiday or every hotel they sell, but this particular experience has made me very unlikely to book through them again. I would strongly recommend that the hotel is described more accurately, particularly for solo female travellers, because the reality was very different from the type of relaxing beach holiday I believed I had booked.
August 17, 2026
Unprompted review
Reply from Teletext Holidays
Hi SL
Thank you for taking the time to share your experience. We’re very sorry to hear that aspects of your stay in Antalya left you feeling uncomfortable and that the hotel did not meet the expectations you had when booking.
We take the concerns you have raised including the information you were given regarding the hotel’s wristbands seriously . We are also sorry to hear that the food provision, particularly the vegan options, was disappointing.
As your travel agent, we rely on information provided by our accommodation suppliers when presenting hotel facilities and descriptions. However, feedback such as yours is important, and we would like the opportunity to review the concerns you have raised with the relevant supplier.
Please email our Customer Relations team at customerrelations@teletext.com with your concerns, full name and booking reference beginning with TT, so that we can identify your booking and investigate your experience in more detail.
We appreciate you bringing these matters to our attention and are sorry that this holiday did not provide the relaxing experience you had expected.
Warm regards
Nicole
There are plenty of options so well worth comparing a few from different airports at different times. They are not all unsociable hours!
Mark did a great job - he was efficient, courteous and patient. He gave us a number of options to choose from. We are delighted with what we have booked and look forward to it living up to expectations. Mark could not have done more.
August 29, 2026
Unprompted review
Reply from Teletext Holidays
Hi Charlotte
Thank you for your fantastic feedback! We’re delighted to hear that Mark was efficient, courteous and patient, taking the time to provide you with a range of options so you could find the holiday that suited you best.
It’s wonderful to know that you’re delighted with your booking, and we’ll be sure to pass your lovely comments on to Mark.
Thank you for choosing Teletext Holidays. We hope your holiday lives up to your expectations and that you have an amazing time!
Nicole
Reply from Teletext Holidays
Hi Anthony
We’re sorry to hear that you were disappointed with your experience and the service you received.
We would like to clarify that payments can be made securely over the telephone with our team, and customers can also make payments online through the My Bookings section of our website.
We take your comments regarding the service and communication you experienced seriously. Your feedback regarding communication and your difficulty understanding the representative has been passed to the relevant manager for review.
Unfortunately, we have been unable to trace your booking from the information provided in your review. Please email our Customer Relations team at customerrelations@teletext.com with your full name and booking reference beginning with TT. This will allow us to locate your booking and arrange a call to you from a senior member of our team.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Warm regards
Nicole
Holiday for 2 to Rhodes!
I recently booked our holiday through Teletext Holidays and spoke with Lisa, who was absolutely fantastic. She was so helpful, really patient, and very friendly throughout the whole process. She managed to get us a great deal and made everything so easy.
I would definitely recommend Lisa and Teletext Holidays to anyone looking to book a holiday. I’ll definitely be coming back in the future, and we’re already looking forward to our holiday! Thank you so much, Lisa! 🌴✈️
August 28, 2026
Unprompted review
Reply from Teletext Holidays
Hi Johnny
Thank you for your fantastic feedback! We’re delighted to hear that Lisa was so helpful, patient and friendly throughout your booking and was able to find you a great deal while making the whole process easy and enjoyable.
We’ll be sure to pass your lovely comments on to Lisa she’ll be thrilled to hear them!
Thank you for recommending Teletext Holidays. We really appreciate your support and look forward to helping you with your future holidays.
Have an amazing trip!
Warm regards
Nicole
We booked a holiday for November with…
We booked a holiday for November with Nancy she was very helpful in finding us a good deal , we ended up with free 23kg luggage each which was brilliant as we where expecting just to take a carry on, she looked to find us the best deal for the budget and spent a good while on the phone we had would definitely book again much appreciated
August 28, 2026
Unprompted review
Reply from Teletext Holidays
Hey,
Thank you for your wonderful feedback! We’re delighted to hear that Nancy took the time to find the best holiday for your budget and secured such a great deal, including 23kg luggage each, a brilliant bonus!
We’ll be sure to pass your lovely comments on to Nancy and let her know how much you appreciated her help.
Thank you for choosing Teletext Holidays. We hope you have an amazing holiday in November, and we look forward to helping you book again in the future!
Warm regards
Nicole
⭐ 1/5
⭐ 1/5 — Extremely stressful experience – would not book with Teletext Holidays again
Unfortunately, our experience with Teletext Holidays was extremely stressful and put a huge cloud over the build-up to what should have been an exciting family holiday.
We booked and paid Teletext directly for a family holiday to Tenerife for 2 adults and 2 children, costing £2,093. Our confirmation clearly showed all four passengers on both the outbound and return flights.
However, just TWO DAYS before we were due to travel, we discovered that only one passenger had actually been ticketed on our outbound Ryanair flight.
This caused an enormous amount of panic and anxiety. With our holiday so close, we were left worrying whether three members of our family would even be able to travel.
In the end, I had to pay an additional £285 under protest simply to secure the three missing seats and make sure our family could actually go on the holiday we had already paid for.
What has made the situation even more frustrating is the way my complaint has been handled since. Rather than simply acknowledging what went wrong and taking responsibility, I have had to keep explaining and challenging their responses.
I paid Teletext directly for a package showing four passengers travelling. I should not have had to pay hundreds of pounds extra at the last minute to ensure the passengers named on my booking could actually travel.
The financial side is bad enough, but the stress this caused in the days immediately before our family holiday was awful. Instead of looking forward to going away, I was making calls, sending emails and worrying about whether our family would be able to travel together.
Mistakes can happen, but for me the real test of a company is how they put things right afterwards. So far, I do not feel Teletext has done that.
I am continuing to pursue my complaint and will update this review depending on how Teletext resolves the matter.
Based on my experience so far, I would not book with Teletext Holidays again.
August 16, 2026
Unprompted review
Reply from Teletext Holidays
Hi Nicola,
Thank you for sharing your review about your recent holiday booking. We're genuinely sorry to hear that your experience did not meet your expectations. We take your feedback seriously and will bring your concerns to the attention of all those responsible for effecting the necessary improvements. Thank you for making us aware of this. Your feedback holds significant value for both our team and fellow travellers, as it helps us continually enhance our services. Our customer relations team is currently looking into this for you and will respond to you directly
Thanks once again,
Nicole
I got scammed bye these for £2,345 so I…
I got scammed bye these for £2,345 so I booked it all over the phone he sent me a payment link I done payment the payment has lelf my account an showing minus now they havet sent me no confirmation he lied to me telling me he confirmed my holiday an I would receive confirmation with in 24 hours no getting no answer
August 28, 2026
Unprompted review
Reply from Teletext Holidays
Hi Lei
We’re sorry to hear about your concerns and understand how worrying it must be to see the payment leave your account without having received your booking confirmation.
Unfortunately, we have been unable to locate your booking from the information provided in your review.
Please email our Customer Relations team at customerrelations@teletext.com with your full name, booking reference, which will begin with TT and your contact number.
Once we have these details, we will be able to investigate the matter further and a member of our team will contact you.
Warm regards
Nicole
Norman's update!
Norman was fantastic, took all the worry away from me about booking my 1st holiday with my new partner! So quick and easy and they had the best price. Thank you Norman really appreciate the little extras too. Great Service will use again. We'll now we have arrived. My one request was for a room with balcony that got sunshine, paid extra 450, but it gets no sun until 5pm then sun goes down! Big disappointment!
August 27, 2026
Unprompted review
Reply from Teletext Holidays
Hi Caroline
Thank you for your fantastic feedback! We’re delighted to hear that Norman made booking your first holiday with your new partner so quick, easy and worry-free.
It’s great to know that he found you the best price and was able to include those little extras that made your experience even better. We’ll be sure to pass your lovely comments on to Norman.
Thank you for choosing Teletext Holidays. We hope you both have an amazing holiday, and we look forward to helping you again in the future!
Warm regards
Nicole
Harry was extremely helpful and saved…
Harry was extremely helpful and saved us money beating easyJet price
August 27, 2026
Unprompted review
Reply from Teletext Holidays
Hi Maria
Thank you for your fantastic feedback! We’re delighted to hear that Harry was extremely helpful and managed to find you a great deal, saving you money on your holiday.
We’ll be sure to pass your kind comments on to Harry. Thank you for choosing Teletext Holidays, and we hope you have a fantastic holiday!
Warm regards
Nicole
Very difficult travel agent to deal…
Very difficult travel agent to deal with. Extremely rude representatives,they can barely understand a word of English. They say that they will do something and they don't and they have the nerve to beg you for a positive review!
August 26, 2026
Unprompted review
Reply from Teletext Holidays
Hi Norman
We’re sorry to hear that you were disappointed with the service you received. We expect our team to communicate professionally and respectfully with all customers, and we take concerns regarding unfulfilled commitments seriously.
We would like the opportunity to review your experience and the calls involved. Please email customerrelations@teletext.com with your full name, booking reference beginning with TT and further details of your concerns so that we can investigate further.
We also appreciate your comments regarding being asked to leave a review. Customer feedback should always reflect your genuine experience, whether positive or negative. Please be assured we have passed your concerns to the relevant manager.
Warm regards
Nicole
RACHEL WAS EVER SO HELPFUL
RACHEL WAS EVER SO HELPFUL, I WAS LUCKY THAT DAY TO BE SEEN TO BY HER OVER THE TELEPHONE.
A MEMORABLE EXPERIENCE WHILST BOOKING, WE TRAVELLED THROUGH LOTS OFF COUNTRIES UNTILL EVENTUALLY FINDING THE HOLIDAY THAT SUITED ME AND MY FAMILY.
July 26, 2026
Unprompted review
Reply from Teletext Holidays
Hi Mirza
Thank you for your wonderful feedback! We’re delighted to hear that Rachel was so helpful and made your booking experience such a memorable one.
It sounds like you explored plenty of destinations together before finding the perfect holiday for you and your family! We’ll be sure to pass your lovely comments on to Rachel and let her know how much you appreciated her help.
Thank you for choosing Teletext Holidays, and we hope you and your family have an amazing holiday!
Warm regards
Nicole
Teletext holidays put a 65 year old…
Teletext holidays put a 65 year old England woman on her own into Belkon hotel in Belek in Antalya with 300 Turkish men.
Not 1 person at the hotel could speak English including owner and staff.
I was preyed upon and sexually assaulted by a Turkish guy.
It was the worst most horrific experience of my life.
Both Teletext Holidays and the Belkon hotel are working closelybtogether to try to brush this under the rug to protect their business.
This complaint including the degrading hotel facilities as per hundreds of reviews is being ignored since May 5th 2026.
No one should ever trust Teletext Holidays.
Their customer relation team are complicit and incompetent.
Hatti is a disgrace to customers
Nicola seems to want to help.
Sam is just in goals, trying to stop and defend honest feedback.
NO ONE CARES.
TELETEXT HOLIDAYS ARE ABHORRENT INCOMPETENT DROS.
SHIOW ME CCTV.
SHOW ME INVESTIGATION.
SHIOW ME EVIIDENCE.
LET BELKON HOTEL EMAIL ME .
YIOU ARE ROUGE TRADEING SCUM
May 5, 2026
Unprompted review
Reply from Teletext Holidays
Hi Margaret
We would like to reiterate that the serious concerns you have raised have not been ignored. Your complaint has been investigated and a response has already been provided, however, we understand that you were not satisfied with the outcome. As a result, we have asked the supplier to review the matter again and your case remains under further review.
We fully respect your right to share your experience and feedback. However, further exchanges through Trustpilot will not assist or expedite the review process. We will therefore not be responding further to additional reviews relating to the same ongoing complaint while this matter is being reviewed.
Our Customer Relations team will continue to manage the matter directly with you and will contact you once we have received and reviewed the supplier’s further response.
Warm regards
Nicole
Disappointing booking experience
Unfortunately, my experience with Teletext Holidays was very disappointing. Two holidays were recommended and both turned out to be fully booked, meaning I eventually had to pay an extra £100 to secure an alternative.
The hotel was also described as being close to the beach, but was actually around a 15-minute walk away. We were told check-in would be around 2pm and that an early check-in request would be made, but on arrival at 11am we were told we couldn't check in until 4pm.
The room was satisfactory overall, but the air conditioning couldn't be adjusted and was extremely cold.
Despite the inconvenience and additional cost, no goodwill gesture or compensation was offered. I expected better communication and service from Teletext Holidays.
August 19, 2026
Unprompted review
Reply from Teletext Holidays
Hi Iain
We’re sorry to hear that you were disappointed with your holiday experience and appreciate you taking the time to share your feedback.
We understand your concerns regarding the initial availability, additional cost, hotel location, check-in arrangements and the air conditioning in your room. Please note that early check-in requests are subject to the hotel’s availability and cannot be guaranteed.
If you have not already done so, please contact our Customer Relations team at customerrelations@teletext.com, quoting your booking reference and providing details of the issues you experienced. The team will be happy to review your concerns and respond to you directly.
Warm regards
Nicole
I needed to book extra days on a trip…
I needed to book extra days on a trip that became double booked and I found a good hotel listed on Teletext Holidays. The sales agent - Ric Anderson, was extremely helpful and got me a great deal on the hotel - over 40% less than other booking sites.
Will definitely use this site and agent again - great experience!
August 26, 2026
Unprompted review
Reply from Teletext Holidays
Hi Chris
Thank you for your fantastic feedback! We’re delighted to hear that Ric Anderson was extremely helpful and secured such a great deal for your additional hotel stay.
It’s wonderful to know that you had a great experience and would choose to book with us again. We’ll be sure to pass your kind comments on to Ric.
Thank you for choosing Teletext Holidays, and we look forward to helping you with your future travels!
Have a lovely holiday.
Nicole
Vivin was very good at his job made it…
Vivin was very good at his job made it very easy to choose teletex holidays for my break , he was very professional so thank you vivin for helping me choose my holiday
August 26, 2026
Unprompted review
Reply from Teletext Holidays
Hi Bryan
Thank you for your lovely feedback! We’re delighted to hear that Vivin made choosing and booking your holiday easy and provided such professional service throughout. We’ll be sure to pass your kind comments and thanks on to Vivin.
Thank you for choosing Teletext Holidays we hope you have a fantastic break!
Nicole
If I could score a zero I would.
If I could score a zero I would.
The booking process itself was fine, approx 6 weeks before our booked holiday package they contacted to say there was a booking error and the hotel booked could no longer accommodate us.
They offered 3 alternative options none of which were to the standard or the location of our initial booking, so IAW booking terms of reference seemed a full refund.
They refused and said that they would refund the hotel cost but not the flights within the package. This a clear breach.
Following this they palmed me off at every turn and had to contact our bank to retrieve the money, as this was done on a debt card it was a longer process in which they had alloted to respond, this case was settled in our favour and we did receive a full refund no thanks to teletext holidays.
There customer service was non existent, be careful when booking,
August 26, 2026
Unprompted review
Reply from Teletext Holidays
Hi Sami-James
We’re sorry to hear about your experience and understand how disappointing it must have been to learn that your original hotel could no longer accommodate your booking.
As your travel agent, once we were notified by the accommodation supplier that they were unable to honor the original hotel booking, we liaised with them on your behalf. The supplier offered alternative accommodation which was in line with the standard and resort of your original accommodation. We appreciate, however, that you did not feel the alternatives offered were suitable for your requirements.
The change to the accommodation originated with the third-party supplier and was outside of our direct control. As the individual elements of your booking were held with third-party suppliers, any cancellation and refund were subject to the applicable supplier terms and conditions, including those relating to the flights.
We’re sorry that you were dissatisfied with the alternatives and the communication provided. We appreciate your feedback and will ensure your comments are shared with the relevant manager.
Warm regards
Nicole
Fantastic experience from start to finish!
We called Teletext holidays to book a holiday for our family in October 2026.
We spoke to a very nice chap named Gary.
He was cordial, friendly, knowledgeable, professional and calm throughout. Made us feel at ease immediately, understood what we were looking for and provided it for us quickly and without fuss.
We would not hesitate to recommend booking a holiday through Teletext Holidays, and would give a special shout out, thanks and recommendation to Gary.
Fantastic from start to finish.
August 25, 2026
Unprompted review
Reply from Teletext Holidays
Hey Martin
Thank you for your fantastic review! We’re delighted to hear that Gary provided such friendly, knowledgeable and professional service throughout your booking.
It’s wonderful to know that he understood exactly what your family was looking for, made you feel at ease and arranged everything quickly and smoothly. We’ll be sure to pass your special thanks and lovely comments on to Gary.
Thank you for your recommendation and for choosing Teletext Holidays. We hope you and your family have an amazing holiday in October!
Warm regards
Nicole
I just rang about information and one…
I just rang about information and one of team member put phone down said you Waisting time. What a rude so if you dont booking with teletext holiday there employer insult you and put phone on your face.
August 25, 2026
Unprompted review
Reply from Teletext Holidays
Hi Sahil
We’re sorry to hear about your experience and the way you felt you were spoken to during your call. We are also concerned to hear that you believe the call was ended by our team member while you were still speaking. This is not the level of service we expect our customers to receive, and we would like the opportunity to investigate exactly what happened.
Please email customerrelations@teletext.com with the telephone number you called us from, along with the approximate date and time of the call. This will allow us to identify and review the relevant call, including the circumstances in which the call ended and address this matter accordingly with the relevant manager.
Thank you for bringing this to our attention.
Warm regards
Nicole
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