Telstra Reviews 

Got free data because I was topping up $5 at a time, and Telstra noticed! They gave me an extra 3GB on next top up of $15..💋

Absolute thieves. Called to cancel my plan because I found a way cheaper provider and they sold me on "$10 discount for next 12 months and locked in price for 12 months". Only for me to get an email THE NEXT DAY that said my price is increasing in 6 weeks again?! Called and asked if this was a mistake to hear "sorry but there's nothing I can do, your price will go up start of July." - So they just lie to people on the phone and are not even ashamed of it. If I could give 0 stars I would. Criminals.

Most useless organisation in the country 2 x business land lines down since 13th February, no care no responsibly, sending us overdue notices and so on like WTH

The most disgusting GSM operator in Australia. Congratulations to everyone involved in this.

They make you spend an incredible amount of time waiting around, unable to do anything else. Nor do they want to handle things the way you requested.

They made me spend 63 minutes on the phone and still wanted to keep me waiting for their so-called “troubleshooting”.

I switched to Telstra on 21 April and have never had active services or an internet connection since. I contacted them about the issue and clearly explained that they could simply give me a new number with the same allowance or plan — I honestly do not care how they solve the issue internally.

What I do care about is the fact that I should not be expected to sacrifice hours of my time because of problems on their end.

Maybe if Telstra payed as much attention to their actual buisness instead of social media my elderly pensioner mother wouldnt have ended up with a $215 a month mobile phone and x2 internet accounts
After having trouble with her internet she went to the telstra shop to get help and the sales person sold her a second 5g internt package on top if her telstra nbn
Hopeless!

Be warned; this company is outsourcing its services to sales. When something goes wrong, the dealer who you sign up with has to deal with Telstra! Telstra may be the carrier, but they hide behind the retailer for their poor infrastructure. They are becoming more like political parties and making it difficult for the people using their network! Look at their reviews; that tells the true story MarkJ

Pathetic. I had accumulated points with Telstra rewards, and was told I couldn't use them because I was living overseas. Funny how they still kept charging me while I was overseas and recieving my payments. Switched to Vodafone, would never use again.

BEWARE
I was led to believe my phone was fully covered under Telstra warranty other than theft or loss.
I Took my Z Fold 5 into the store as the inside screen had failed (started out as a white line down the centre of the screen then total screen failure). I paid the upfront warranty fee for the upgrade replacement Z Fold 7. They then signed me up for a new contract. I didn't realise until after that there was NO warranty at all as the contract period didn't take over from the defective phone contract which I handed back to Telstra. Instead, I had entered into a new contract over 3 years to pay for the replacement phone in full as well as the upfront warranty fee.
I contacted Telstra via online assistant and got basically nowhere. Don't get caught out and ensure you are fully aware of the warranty restrictions when purchasing a phone from Telstra.

I been with Telstra for years now, last week we started to get drop outs, called them not long waiting we check and they checked our line for 24 hours. Today call back made some changes and wow back like new.

On Tuesday 28 April 2026 I noticed that my emails, on my Apple iMac computer, from 29 March 2026 back to 18 January 2026 were missing. On 29 April I further noticed that emails from November and December 2025 as well as January 2026 were also not there. I logged into my Telstra account to check my Bigpond Webmail. At that time I only had emails for April 2026 and ALL of my previous inbox mail with Telstra Bigpond for well over a decade were missing. This was extremely concerning as many of these emails involved and contained legal documents and conversations that, understandably, I believed were safe, and didn’t have the foresight to save to my computer. My upcoming overseas Qantas e-tickets and associated documentation disappeared. In a ‘go paperless’ society there are a lot of invoices, receipts, quotes, etc. kept on a personal email server that one expects to be safe.
On the morning of 29 April I rang Telstra three times, first time I ended up in Melbourne and the subsequent two times in the Phillipines (about two and a quarter hours all up). Communication limitations and readiness by Telstra staff to explain, make sense of what had and was happening, to resolve the increasing loss of my emails were blatantly apparent. In all three conversations with Telstra staff they were frustrating and unhelpful. After the last call the sum up of the three conversations was unequivocal:

it was Apple’s fault - Apple deleted the emails
it was because of the POP server - it was old
my historical emails as well as current emails were disappearing and I couldn’t get them back - ever
I ‘Googled’ Telstra and the POP server and yes, it seemed Telstra did support the POP server albeit its age. Being 76 years of age myself I’m not a tech whiz but I’m OK. No understandable explanation was given (I’m happy for anyone to hear these conversations) by Telstra staff even when I was asking why? None of the Telstra staff was giving any advice as to how to proceed or stop it. They just kept saying it was all Apple’s fault and the emails have gone permanently.

I then rang Apple, told them what was happening and what Telstra had said. Apple advised they do not touch private emails and indeed do not have that ability at all to delete them. What I saw on the iMac’s Bigpond mail came from my Telstra’s Webmail account. So me, the customer, is stuck in a situation where the major parties, Telstra and Apple, just pointed fingers at each other, meanwhile all my emails were disappearing basically as soon as I received them by this time.
In short my hundreds of emails over the past decade and a half were completely missing from my Telstra Webmail account online while on my iMac, Bigpond emails were just disappearing before my eyes. Yet no member of Telstra staff seemed to be concerned about my predicament nor demonstrated any level of empathy, concern or motivation to help me. I can only put that down to Telstra’s poor staff training and/or poor staff selection.

In a very stressed state I phoned the Telecommunications Industry Ombudsman - Ref:20260404996. I tried to explain what was happening as best I could considering my understanding of the situation with the lack of explanation of why what was happening is happening and the ‘no way forward advice’ provided by Telstra staff. However, I was counselled by the TIO that it may take some weeks for Telstra to get back to me even though my Bigpond emails on my iMac were disappearing at a rapid rate.

It just didn’t make sense. Why had Telstra deleted all my Bigpond emails from my Web mail, I mean Apple couldn’t? I also have an iPad and iPhone which both seemed to have all my emails on them so why not the iMac? As a matter of interest I only do my email work on my desktop computer so I didn’t dare open my Bigpond email on my other Apple devices just in case they started to disappear. Couldn't fit the rest in??? Perhaps space limitation??

Telstra Arndale Adelaide Store is so bad with customer service and skills.
Staff were not fully trained with knowledge and they gave wrong information to customer and lacked communication skills in between team member.

If I could give Zero stars I would.
I have been a tesltra customer for 10 years or more .Telstra has lost me forever.
I had NBN and mobile plans .

I called telstra 10 days prior my move , As its a newly built house , they are making me run around circles.
I have been on phone to telstra for 5 times now. Each time the same thing.
I explain to them they ask the same questions, no clue. Still havent got my internet. . Then I complained online . As I was fed up with chasing the agnets.
Complaints officer start blaming me and saying that I dont know what I am talking about.( she even told me , dont blame telstra)
This company is going down the drain as they are attacking customers who complain.
Al these years , I wasted my money.
I have called telstra in the past, they are usually apologetic and try to fix the problem.Now they start attacking and blaming customers.

I’m in Bowral’s NSW and I’m getting 1 bar, can’t even make phone calls that can be understood. This is useless.

ROYAL COMMISSION NOW

If I could give them Zero stars I would. Another 2 hours on the phone for absolutely nothing. No one knows what they are doing in that business

Trying to navigate the customer service is a nightmare! If you ask to speak with a supervisor they simply tell you “I understand this, but there is no supervisor for you to speak to”!
I have been a loyal Telecom & Telstra customer, previously when the customer service operations were not located off shore the service was unbelievably better!
Writing this is pointless as the Telstra company obviously does not care about customer satisfaction, loyalty the only determining factor is the mighty $$$.

1 star is generous, worst company to deal with corporate greed ,they make it very hard to speak to a human wait times on the phone are ridiculous they should be ashamed staff are rude and will just cut you off

My mobile has been dropping out for 7 weeks now - many people think I am hanging up on them - really embarrassing. I try to call the people back but it always says ' no mobile network available' but I am near the centre of Hobart. So far they have not been able to do anything about it.

If I could give zero for this awful company I would. They are the worst in terms of customer service. They suck you into their products and make it impossible to leave. We tried to end our account and they literally made it so impossibly difficult that we will end up going to NSW Fair trading with a formal complaint. The call staff are belligerent and rude. Never take a phone contract with Telstra.

On trying to access eSIM activation on my android thru phone settings and telstra app was impossible.....poor service designed so you have to use telstras excessively expensive roaming package overseas