Telstra Reviews 

We had a very nice and competent advice from Vedika in this Telstra Shop in Hobart. We are now happy with two contracts for eSIMs for an acceptable price. Thank you very much.

I called for a payment extension of 5 days. Waited on the queue for 20 minutes, then was put on hold for 15 minutes. I had to hang up to get back to work.

USHMA from the Greenhills store was absolutely Brilliant .If I could give her more stars I would.Her Help and Professionalism in setting up my new phone was examplary .

I have a phone app on my phone to pay
for stuff. this will be hard to believe but Telstra support is only available during office hours. So apparently things will only go wrong with the app during office hours
TELSTRA does not giv a f*UCk OBOUT ITS CUATOMERS

Absolute disgrace of an internet provider. ANY internet provider is better, you are paying high sums for NOTHING. If you are paying for internet from Telstra you can get the same quality for cheaper or higher quality for the same price. Don’t even get me started on the customer service. You have to have the same conversation over 10 times before you make any progress. Switched from Telstra and never regretted it.

I went in store just before Christmas to purchase my daughter her 1st phone they had a offer I store offer 100k telstra points to new devices and plans I met all requirements as per deal after months of trying to sort it out with them they are mow telling me because they didnt send me a email to invite me to participate in the event they do t need to honour the promotion

Telstra is laying off staff and raising prices, prioritizing shareholders over customers. Not very happy.

My experience with Telstra has been extremely disappointing. I have been dealing with ongoing issues with a faulty iPhone 16 Plus Max, including repeated call dropouts while speaking with clients. This has caused significant stress, anxiety, and harm to my business reputation.

When I raised the issue, Telstra’s response was dismissive. I was offered only two options — both unreasonable — and was told it was a “take it or leave it” situation. At no point was a fair, customer-focused solution offered.

Given Telstra’s premium pricing, I expected a much higher standard of service and accountability. Unfortunately, this experience has shown a lack of empathy and responsibility toward customers. I would not recommend Telstra based on my experience.

How is this company still operating? One of the worst major companies in Australia. I've never read or heard a good thing about telstra.

Seems I hit the jackpot with Telstra yesterday. My phone was stolen and a temporary old one needed a new sim and my old number. First I made an appointment so I did not hang in a queue indefinitely but was seen at once and on time. Rojita fixed that speedily.
The second problem was an account payment issue. Rojita called in manager Heshan. More complicated but he fixed it cleverly. Both were so pleasant, patient and helpful. I know Telstra is not known as a 5 star company but for me they were worth that.

I consistently receive texts and emails to pay a bill by the 29th of January (today being the 16th of January) before the bill is even due. This is harassment and I would like to complain bitterly about Telstra’s “service” and behaviour.

How do someone use 129 000 KB
FOR FEW MINUTES mobile data.co.au
You are having a laugh ...

WORST EXPERIENCE EVER ...
GOOD LUCK --1*

Poor and inconclusive customer service on the back of a poor web experience.

I went to Macquarie Center, NSW, Australia Telstra shop with a WiFi issue. Customer Service girl came up and said that there is nothing she can do. At that point, I asked for the branch manager to explain my issue further. Then i was introduced to Mark Jenkins.

Mark was excellent, patent and technically savvy. he showed all these skills within first 5 minutes. He was efficient, diagnosed and solved the problem with interest. He certainly went over and above. As a loyal customer over 20 years I would like to see him as a manager, so that many other clients will benefit his technical expertise and efficiency in building a positive relationships.

Struggling with paying my home internet bill due to an unexpected change in family circumstances. Telstra offered me a program that essentially offers 3 months of free internet by putting a hold on collections/billing, until I am out of financial hardship. They are helping people in bushfire areas, family violence, financial hardship, and so much more, to stay connected without having to struggle to make ends meet. They are doing fantastic humanitarian work to help people in need. I am so grateful for their help and support, and just wanted to share this information to those in need. Thank you Telstra. People focus on the negative, but your compassion and kindness and generosity have been greatly appreciated in my experience.

You would think being one of the most expensive networks they might also be the best, when I see them advertise speeds of 100mbps I simply choke, my speed test 2 minutes ago 5.89/10.89 mbps my current reception, ONE/NO BARS, 3 YRS living in 3 Different suburbs and apparently its my fault I live in a black spot area and need to buy a plug in antenna for my phone.
And the techs all live in another country, but they can read enough English to parrot
The reset your phone handbook thats if when they call you they dont get distracted and start having conversations with other ppl in the room leaving you to wonder if they are ever actually going to talk on the phone.
Local operators have given me several one month refunds. But the shitty service I'm stuck with.

Pretty simple, most expensive and least effective (slowest) provider (I've tried them all), it is like going 10 years back in the past in term of internet quality. No more ways to contact anyone human when you have a problem, let's not talk about the physical shops telling you straight up you need to book an appointment and there is 2 months wait... Absolute disgrace of a phone provider...

Ruchita from the customer service team was so informative, understanding and patient. We must have spent a couple hours over messages trying to figure out how to connect my NBN and Ruchita helped me every step of the way. Super clear on instructions and advice and very polite.

Telstra lies to it's customers. They advertise the Pixel watch 4 LTE moonstone on backorder due for delivery within a week. I've been waiting over 2 weeks. I contacted them and went into a store and they actually have no idea when the item will be available. They wanted me to cancel my order to sell me last year's model instead

On 19th November,2025 Both my phones Internet my landline and my Mobile went dead. I panicked and as I have a walker as quick as I could went to a neighbour and borrowed her Mobile to to ring Telstra. I explained the situation to a very helpful young man called Jason Bouch Case NO.INC40510621 who organised a Emergency landline phone within the hour it was connected which I was so grateful for as my G.P. was due to ring me for a phone consult at 10.30 as I was not well that day due to my ongoing health problems. Then Two gentlemen Warren and Kevin arrived Case No. 121244576 and spent nearly 6 hours trying to find the problem. As it turned out they tried a new modem which was faulty and got another one which connected quite quickly. They contacted NBN who made an appointment to come the next day at 7am.to check their line which was part of the problem as well. Jason was trying to contact me while Warren and Kevin who said to me "that they we are not leaving until we fix your problem" were trying to fix the problem by phone and email and was very worried about me but couldn't get through.He finally got through. I cannot thank your fantastic caring staff enough. I have been telling everyone what fantastic caring service and comfort I received from Telstra. Thank you Thank You . I would also appreciate it if you would recognize these 3 Angels that helped me in my hours of need. I am sorry I have not written this review sooner as I have had heart and back procedures since then.