Teltonika Reviews 9

Teltonika and melita.io are partners according to their websites. So I thought to be safe to put a melita-SIM into a TAT140. However the device was not reacting to config SMS. Same with a second TAT140. Same with another SIM from a different provider. SIMs worked in a std phone. Means: the TAT140s have a problem.
I tried to contact support over their support form however never reached an answer. Took me already hours to try to get the thing running, which is a joke for a simple tracker.

The products themselves are excellent, but technical support is difficult to reach. I purchased credits through a reseller (Senetic), but neither Senetic nor Teltonika provided the necessary credit codes. The VPN solution lacks a low-credit warning, and once the balance is depleted, the VPN HUB is disabled without notice. After refilling credits and re-enabling the VPN HUB, devices fail to reconnect and need to be restarted through other channels. In contrast, third-party solutions are more affordable and significantly more reliable.

Have been using my Teltonika RUT950 in my campervan for over 3 years now. Used it in every environment you can imagine, the cold, in the heat and during bumpy roads. Never had any problem. With our new camper we upgraded to the RUTX50 and are super happy with the speed boost. Super fast connections and a snappy interface. The latest software is more straightforward, so we didn't need any assistance. When you need a rugged and professional router capable of handeling a beating we can really recommend Teltonika hardware!

I spent some months feeling sure that I had found the perfect router, the RUTX50, it checking all the boxes, except when requiring information prior to purchasing in regards to how one is to access a certain function (this being voLTE) the company (which had previously been very talkative) suddenly went curiously quiet. I sent three emails direct to the company, a message via their contact-form, a question put to one of their distributors and also contacted a stockist of their products and either no response was given or I was provided with convoluted answers that danced around the point (as well as a manual emailed to me with configuration-settings that consisted of no routing information).

Eventually, the stockist, following their many failed attempts at gleaning accurate details from the company, got back to me with the news that the router (the answer, implied, on behalf of Teltonika) does have some settings for voLTE and yet this doesn't equate to the usage of a phone-connection.

So, no voLTE. I would have wasted over four-hundred pounds on a product that doesn't consist of one of the main reasons for buying it and which, without its inclusion, somewhat takes away from the point of having a sim-router, i.e. to receive calls and texts from the sim (as well as data).

Furthermore, it has to be asked, what other functions don't really exist - does it have MU-MIMO, for example, or is their version dual-band (a more primitive form)?

False advertising, non-replies or convoluted ones, or meaningless settings displayed in a manual which is anything but comprehensive.

I like business to be clean, where companies tell you straight what you are getting as opposed to saying anything just to grab your money.

Justinas Šimkus was more than helpful - excellent customer service throughout. Continued to follow up until he made contact.

Bought the RUT300 on the advice of a couple of people who raved about the build quality of their products - To be fair they are excellent. But when approached for their Technical Support (The answer to which they already know) they bounced me back to the supplier and / or the community support forum for the answer, both of which had already drawn a blank.

Poor customer service with an 'I can't be bothered attitude!'

So many people have asked for a simple function to be able to answer an SMS if a given keyword are received, and Teltonika are (1) either only ignoring the requests, or (2) are telling their customers to write their own code.

It would be an easy function to implement for those who can write code. But instead, Teltonika are putting their heads in the sand when they have receive their money.

Really bad customer "service". A warning; stay clear of their products.