Booking with the Tenancy Cleaner was really easy. I received a quote quickly and booked via WhatsApp. I was sent an invoice with payment options and received great communication throughout the process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second time I've used this company and I'd say they've provided a satisfactory service. The only issue was turning up 50 minutes before the arranged time and also leaving all the lights on... See more
Company replied
We were very impressed with Tenancy Cleaner. Our cleaner, Atanas, arrived on time (even though the house isn’t easy to find) and was very professional. The house, which is 200 years old and can get ve... See more
Company replied
Overall a very good job. Fantastic communication, although I was a bit reluctant to choose a company who requests full payment in advance. However, the staff let themselves in for a full house cle... See more
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Company details
Written by the company
Tenancy Cleaner is a nationwide professional cleaning company specialising in End of Tenancy Cleaning, One-Off Deep Cleaning, After Builders Cleaning, Appliances Cleaning, and Professional Carpet Cleaning. Established in 2009, we’ve grown rapidly thanks to our strong focus on customer care and satisfaction. Over the past decade, we’ve partnered with many reputable estate agents, landlords, and tenants, delivering thousands of high-quality cleaning services across the tenancy sector. Whether you’re moving in or moving out of a property, Tenancy Cleaner is here to take care of your deep cleaning needs, so you can focus on what matters most. We operate throughout Greater London, with fully equipped teams covering all boroughs and surrounding areas. Our mission is to provide a consistent, reliable, and professional cleaning experience — every time. As we continue to grow, we are expanding into outer London and beyond. Stay tuned for updates as we broaden our service areas. For all types of end of tenancy, deep, after builder, or specialist cleaning, contact Tenancy Cleaner — and let us do it right.
Contact info
96 Windmill Road, TW16 7HB, Sunbury-On-Thames, United Kingdom
- 020 3633 4897
- office@tenancycleaner.com
- www.tenancycleaner.com
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 month
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Reliable Service
I ordered an end-of-tenancy cleaning at the end of my tenancy. My landlord has been very kind to us, and I simply wanted to return the property in good condition. I booked the appointment with Ricky, who gave me very good advice and responded promptly. As I was moving abroad, I didn’t want to miss the appointment, so I reconfirmed it with Ricky the day before.
On the day, Sorin and his colleague arrived promptly at 9 a.m., and the job was completed by 12 p.m. I would say the work was done beautifully. Upon checkout, my landlord was very happy with the cleanliness of the house.
I would say they are reliable, responsible, and truly worth the money. They made the process stress- and hassle-free before I left the country.
February 6, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for taking the time to share your experience.
We’re really pleased to hear that the booking process with Ricky was smooth and reassuring, especially with your move abroad coming up. It’s great to know that Sorin and his colleague arrived on time, completed the clean efficiently, and delivered a result that left both you and your landlord happy.
We truly appreciate your kind words about our reliability and professionalism. Knowing we could make your end-of-tenancy process stress-free means a lot to us. We wish you all the very best in your move abroad, and thank you again for choosing us.
Avoid
Avoid, this company in no way gave a professional clean or service. From the outset as soon as three young lads turned up in a car with a couple of bags of cleaning products that looked like they were from home bargains. I knew it was not going to be the professional deep clean l had booked. Not a professional van or uniform as shown in their website. I lived opposite the property they were supposed to be cleaning and could see they were not putting too much effort in and could hear them from the other side of the road messing around. I had to go out but when l came home I went to check the property. They had cleaned parts quite well. But the doors, skirting boards, windows and door handles, light switches had either been missed or not done properly. The floor looked like it hadn’t been touched. We were so disappointed. I informed the company they offered to come back but there was no point l needed someone professional with professional equipment and experience to do the job properly. Very disappointed in this company.
Edit: just read the reply from Tenancy clean. I did refuse them to come back as stated why. I wanted to use actual professional cleaners. I was offered £25.00 refund about 10% of what we paid. Nowhere near enough to cover the cost of getting it done properly by another company.
January 17, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the service did not meet your expectations and for the disappointment this caused.
When you raised your concerns, we immediately offered a free re-clean in line with our service guarantee so we could address the areas you highlighted, including doors, skirting boards, switches and flooring. This offer was declined, which we of course respected. As an alternative, and to resolve the matter fairly, we issued compensation aligned specifically with the areas that were flagged as not meeting standard.
We understand that presentation, equipment, and professionalism are very important, and we’re sorry that this did not come across clearly on the day. Your comments have been shared internally so we can continue improving both quality control and customer confidence.
We regret that we were unable to change your impression of the service, but we do appreciate you giving us the opportunity to respond and for bringing these points to our attention.
Great service from friendly staff
Great service from friendly staff. The team arrived on time and did a great job deep cleaning our new house before we moved in.
February 7, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your lovely feedback.
We’re delighted to hear that our team arrived on time and did a great job deep cleaning your new home before you moved in. It’s wonderful to know the staff were friendly and that you were happy with the service provided.
Wishing you all the best in your new home, and thank you for choosing us.
Mr Ali is a good cleaner
Mr Ali is a good cleaner. He worked really hard throughout the day. I am satisfied with the work.
February 5, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your kind review.
We’re very pleased to hear that Mr Ali worked hard throughout the day and that you’re satisfied with the result. We’ll be sure to pass on your feedback to him.
Thank you for choosing our service, and we hope to assist you again in the future.
They did a great job and cleaned the…
They did a great job and cleaned the house looked brand new after. Definitely recommend!
February 7, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely feedback.
We’re really happy to hear that the team did a great job and left the house looking brand new. Your recommendation means a lot to us.
We’d be more than happy to help you again in the future.
Great Work!
Ali and his colleague , arrived on time, polite, friendly and co-operative. They did great work ! Thank you.
February 7, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you very much for your kind review.
We’re delighted to hear that Ali and his colleague arrived on time, were polite and friendly, and delivered great results. Your appreciation means a lot to the team, and we’ll be sure to pass on your thanks.
We look forward to helping you again in the future.
End of tenancy clean
End of tenancy clean. Sardar called to let me know what time he would arrive. He went through the list of items that I had booked to be cleaned. On my return to the property he again went through the list of items booked to make sure I was happy with the cleaning. The property was cleaned to an excellent standard and Sardar takes great pride in his work.
February 4, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you very much for taking the time to share your experience.
We are really pleased to hear that Sardar kept you informed, carefully reviewed the booked items with you, and ensured everything met your expectations before finishing. He takes great pride in his work, and your feedback truly reflects that.
We’re delighted the property was cleaned to an excellent standard and appreciate your kind words. We hope to assist you again in the future.
Fantastic clean & friendly service
Fantastic clean & friendly service. Made it really simple to contact and arrange. Clear quotes and prompt invoice & receipt. We had a hard day clearing out my dad’s house who passed away last year but the 2 ladies that arrived were an absolute pleasure to deal with from start to finish. Would recommend.
February 2, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind and thoughtful review.
We’re really glad we could make the process simple and straightforward for you, from arranging the clean to providing clear quotes and paperwork. More importantly, we truly appreciate you sharing the personal context, and we’re very sorry for your loss.
It means a great deal to us that our team were a comfort and a pleasure to deal with on what sounds like a very difficult day. We’ll be sure to pass your kind words on to the two ladies who attended.
Thank you again for your trust and recommendation.
Tenancy cleaner
Tenancy cleaner
The guys showed up and were very polite and once finished, I reviewed the flat and it was cleaner than when I moved in! They did an amazing job and would highly recommend
February 2, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your great review.
We’re really pleased to hear the team were polite and that the flat was left cleaner than when you moved in. That’s exactly the standard we aim for. We truly appreciate your recommendation and would be happy to help again in the future.
Booked a cleaning
Booked a cleaning, paid for babysitter £150 and travelled 1 hour and they cancelled 30 minutes before arrival. Please do not offer services if you cannot do it as people really expecting and planning things during moving. Not worth it of stress or headache. Promised call back, didn't even bother to call. Waste of time this company is a joke!
February 1, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for sharing your experience and we are genuinely sorry for the inconvenience and stress this caused you.
Unfortunately, on the day of your booking our team experienced an unexpected vehicle issue shortly before the scheduled arrival time. As this occurred on a Sunday, our ability to arrange a last-minute replacement team was extremely limited, which regrettably meant we were unable to attend as planned.
We fully understand how disruptive this was, especially given the travel, childcare arrangements, and the timing around a move. This is not the level of service we aim to provide, and we sincerely apologise that we were unable to support you on this occasion. We also acknowledge that the promised callback should have been made, and we are sorry that this added to your frustration.
Your feedback has been noted and will be used to improve our contingency planning and communication in situations outside of our control. We truly regret the inconvenience caused and appreciate you taking the time to raise this with us.
Advertising as a professional cleaning…
Advertising as a professional cleaning company carries certain expectations, none of which were met in this case.
The cleaners arrived with no uniform, no ID badges, and no company vehicle, despite attending the home of a 78-year-old elderly man with dementia. The cleaning equipment used was basic household products and a Rug Doctor carpet cleaner, which could easily have been hired independently from a local supermarket.
Three men attended the property. One appeared to be of student age and wore a hoodie with the hood up throughout the visit. He demonstrated no cleaning experience, using Mr Sheen polish spray indiscriminately on multiple surfaces. This resulted in smear marks throughout the property and damage to sealant in several areas of the bathroom.
The work was rushed and corners were cut. A sofa was paid to be steam cleaned, yet only one side was cleaned. When the cushions were lifted, there was visible debris underneath, showing the sofa had not been vacuumed prior to steam cleaning. Overall, there was a complete lack of attention to detail: dirt remained throughout the property, windows were smeared, and the kitchen hob and extractor hood were left unclean.
We were forced to repeatedly show the cleaners how to clean properly. They left in a hurry, and we had to request that they return to address the poor standard of work. When their substandard cleaning was pointed out, they responded by laughing.
I contacted the company’s head office to raise a complaint. The customer service agent was rude and unhelpful. When I requested to speak to a manager, excuses were made before the call was abruptly ended, claiming they had other clients calling. There was no accountability or willingness to resolve the issue.
This company does not operate as a professional cleaning service. Their conduct was unprofessional and unacceptable, and they appear to have taken advantage of an elderly person’s home by providing an extremely poor standard of cleaning. Legal advice has now been sought regarding this matter.
January 31, 2026
Unprompted review
More than happy with Hannah and Charlotte.
Hannah and Charlotte turned up on time - to the minute!!!! Two delightful young ladies who projected a happy image throughout and were very patient and communicative. My wife was extremely happy with the end result. Would definitely use again. Thank you ladies👏
January 31, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for this lovely review.
We’re delighted to hear that Hannah and Charlotte arrived right on time and made such a positive impression. It’s great to know they were patient, communicative, and delivered an end result that made your wife extremely happy. Your kind words will mean a lot to them.
We really appreciate your support and would be more than happy to help again in the future. Thank you for choosing us.
Excellent service
Excellent service. Fast reliable service. Easy to book. Great communication and great job. Recommended for end of tenancy cleaning.
January 29, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your great feedback.
We’re really pleased to hear you found our service fast, reliable, and easy to book, with clear communication throughout. It’s wonderful to know you were happy with the end result and would recommend us for end of tenancy cleaning.
We truly appreciate your recommendation and hope to help you again in the future.
Great job!
Great communication, stunning clean, great value for money
January 28, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your lovely review.
We’re delighted to hear you were happy with the communication, the standard of the clean, and the value for money. Your feedback means a lot to our team.
We really appreciate the recommendation and hope to assist you again in the future.
You took the stress out of moving
You took the stress out of moving, thank you! Your cleaners did a great job of cleaning our old home and making it ready for the new owners, highly recommend
January 27, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind words.
We’re really pleased to hear that we could take some of the stress out of your move and that our cleaners did a great job preparing your home for the new owners. Your recommendation truly means a lot to us.
Wishing you all the best in your new place, and thank you again for choosing us.
Ali and Noor did a Fantastic Job
We contacted the company to clean our flat. Ali and Noor did a phenomenal job ! The flat looks better than when we moved in. The guys were friendly, respectful of the fact I was working from home. Left our flat super tidy
January 28, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely review.
We’re delighted to hear that Ali and Noor did such a fantastic job and that the flat looks even better than when you first moved in. It’s great to know they were friendly, respectful while you were working from home, and left everything super tidy.
We really appreciate your feedback and hope to help you again in the future.
Based on my experience, I do not recommend
I booked an end-of-tenancy clean with Tenancy Cleaner and was disappointed with the standard. During the appointment I raised that the main entrance/balcony area was still visibly dirty and I was left with the clear expectation it would be addressed before the team left. It wasn’t.
On the day, the explanation I was given was that cleaning it might “dirty the vacuum” and that there was no broom available. I followed up in writing, provided photos, and requested a modest partial refund/price reduction, but the company’s final position was no compensation.
In response to the company’s public replies: I dispute that I requested pressure washing “on the spot”. The references to bird droppings/hygiene were not raised with me on the day and were not mentioned in the email correspondence when I complained and provided photos. Regardless of the reason given, the outcome for me was that the entrance area remained visibly dirty at completion and no remedy was offered. Based on my experience, I would not use the service again.
December 22, 2025
Unprompted review
Reply from Tenancy Cleaner
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your experience. We would like to clarify an important point for transparency. The issue raised on the day related to the balcony, which was not included in your original booking. Balcony cleaning and pressure washing are optional add-on services and must be requested in advance so the correct equipment, including a pressure washer, can be brought to the property.
When our team arrived, you requested pressure washing for the balcony on the spot. As this service was not booked beforehand, the team did not have the necessary machinery with them and therefore could not carry it out. Unfortunately, we are unable to offer compensation for a service that was not included or paid for in the original booking.
We appreciate that this may have been frustrating, but our pricing and equipment planning are based strictly on the services selected at the time of booking. We always encourage customers to review the itemised quote carefully and let us know in advance if any additional areas need to be included so we can accommodate them properly.
Thank you again for your feedback, which we will take on board as we continue to improve our communication and processes.
Follow up reply:
Thank you for the update. We would like to clarify our position and address the points raised.
Kindly note that the balcony area was not included in your original booking. Our end-of-tenancy service covers internal areas only unless external areas are specifically added at the time of booking. As the balcony was not part of the agreed scope, it was not scheduled for cleaning.
Additionally, the balcony in question was affected by bird droppings. For hygiene and safety reasons, we could not clean this area using indoor equipment, as this would risk contamination of tools used inside the property. We do not use internal vacuums or mops for external waste such as bird fouling.
We also need to clarify that we reserve the right to refuse adding services on the day if we are not prepared or do not have the required equipment available. External balcony cleaning and pressure washing require specific machinery and protective equipment, which must be planned and allocated in advance. As this service was not booked beforehand, our team was not equipped to carry it out.
As the balcony cleaning was not included in the booking and no additional service was paid for, we are unable to offer compensation for this area. We appreciate your feedback, but our position remains based on the agreed scope of work and health and safety considerations.
Thank you for your understanding.
Great company
Have used this company several times now, great services and great communication, Would definitely recommend
January 22, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your continued support and kind words.
We really appreciate you choosing us time and time again. It’s great to hear you’re happy with both the service and communication. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Great service !
These cleaners did a great job for our end of tenancy clean. We are very happy with their service. Very quick and easy to book a service with them. On the day of the clean they did our 2 bed 2 bath flat in just a few hours. Thank you so much
January 25, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for the lovely review.
We’re delighted to hear you were happy with the end of tenancy clean and found the booking process quick and easy. It’s great to know the team did a thorough job on your 2 bed, 2 bath flat and completed everything efficiently.
Thank you for choosing us, and we wish you all the best in your next move.
Great Work!
The group was efficient, communicative, and effective. My home was spotless afterwards!
January 23, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re really pleased to hear that the team was efficient, communicative, and effective, and that your home was left spotless. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
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