Booking with the Tenancy Cleaner was really easy. I received a quote quickly and booked via WhatsApp. I was sent an invoice with payment options and received great communication throughout the process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second time I've used this company and I'd say they've provided a satisfactory service. The only issue was turning up 50 minutes before the arranged time and also leaving all the lights on... See more
We were very impressed with Tenancy Cleaner. Our cleaner, Atanas, arrived on time (even though the house isn’t easy to find) and was very professional. The house, which is 200 years old and can get ve... See more
Company replied
Overall a very good job. Fantastic communication, although I was a bit reluctant to choose a company who requests full payment in advance. However, the staff let themselves in for a full house cle... See more
Company replied
Company details
Written by the company
Tenancy Cleaner is a nationwide professional cleaning company specialising in End of Tenancy Cleaning, One-Off Deep Cleaning, After Builders Cleaning, Appliances Cleaning, and Professional Carpet Cleaning. Established in 2009, we’ve grown rapidly thanks to our strong focus on customer care and satisfaction. Over the past decade, we’ve partnered with many reputable estate agents, landlords, and tenants, delivering thousands of high-quality cleaning services across the tenancy sector. Whether you’re moving in or moving out of a property, Tenancy Cleaner is here to take care of your deep cleaning needs, so you can focus on what matters most. We operate throughout Greater London, with fully equipped teams covering all boroughs and surrounding areas. Our mission is to provide a consistent, reliable, and professional cleaning experience — every time. As we continue to grow, we are expanding into outer London and beyond. Stay tuned for updates as we broaden our service areas. For all types of end of tenancy, deep, after builder, or specialist cleaning, contact Tenancy Cleaner — and let us do it right.
Contact info
96 Windmill Road, TW16 7HB, Sunbury-On-Thames, United Kingdom
- 020 3633 4897
- office@tenancycleaner.com
- www.tenancycleaner.com
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They lost our key
They lost our key! And then blocked us when we questioned it!
End of tenancy clean was arranged, we asked them to put the key under a tile. When we arrived at the property the key wasn’t there, we called and they said the key was posted through the letter box. I put my phone through the letter box to take pictures and see if the key was there, it wasn’t. When we sent the photos to the manager, he said he’d ask the team and then blocked us! We still haven’t heard back and have no access to the property. Luckily the landlord had a key so has gained access but we haven’t been able to see the work that has been done and now have to pay for loosing a key
June 24, 2026
Unprompted review
UPDATED
After initially believing the job was done well, an inventory report came back that noting that every room was dusty, cobwebs in places, paid for carpet cleaning on the stairs which doesn't appear to have been done. One room had not been hoovered at all. i have sent the inventory report back in hope that they will come back and do a proper job.
June 29, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that you were pleased with your end of tenancy clean and that the team were able to accommodate your last-minute additions without any fuss. It’s great to know you found the service thorough, reliable, and punctual, with excellent communication from start to finish.
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future.
Excellent cleaning company!
Excellent cleaning company! Very clear communication throughout and an excellent deep clean for my end of tenancy. Would definitely recommend to anyone looking to get a professional clean!
June 29, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that you were happy with the clear communication and the excellent deep clean for your end of tenancy. It’s great to know the service met your expectations.
Your recommendation truly means a lot to us. Thank you for choosing our service, and we hope to assist you again in the future.
Booking with the Tenancy Cleaner was…
Booking with the Tenancy Cleaner was really easy. I received a quote quickly and booked via WhatsApp. I was sent an invoice with payment options and received great communication throughout the process. On the day, the cleaner was friendly and called to see if he could start early. The cleaning was thorough and he called me when he was nearly finished so I could come back and lock up. I would recommend to others. The only downside was that the cleaner wasn’t local so had to drive a distance to me which I felt bad about.
June 27, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that you found the booking process quick and easy, and that the communication throughout was clear and helpful. It’s great to know the cleaner was friendly, thorough, and kept you updated on the day to make everything as convenient as possible.
Please don’t worry about the travel distance. We’re always happy to send the best available team to ensure our customers receive the highest standard of service, wherever they’re located.
Thank you for your recommendation and for choosing our service. We hope to assist you again in the future.
Excellent end of tenancy cleaning
This afternoon, Thushara and Romain came to carry out end of tenancy cleaning for us. They did an amazing job deep cleaning the four bedroom terraced house and removed all the dust and dirt accumulated over years. They are very polite and professional. Highly recommendable!
June 27, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Thushara and Romain did such an amazing job with your end of tenancy clean. It’s great to know they were able to restore your four-bedroom home by removing years of accumulated dust and dirt while providing a polite and professional service.
Your recommendation truly means a lot to us. We’ll be sure to pass on your kind words to Thushara and Romain.
Thank you for choosing our service, and we hope to assist you again in the future.
Thank you and thanks Kelvin…
Kelvin did what he was supposed to do professionally and diligently. I liked the fact that he took off his shoes by the door first without being asked. He even took care of his rubbish and cleaned my floor.
June 25, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Kelvin carried out the job professionally and diligently. It’s great to know that his attention to detail, respect for your home, and thoughtful touches, such as removing his shoes and cleaning up after himself, made such a positive impression.
We’ll be sure to pass on your kind words to Kelvin. Thank you for choosing our service, and we hope to assist you again in the future.
Unsatisfied is an understatement.
Unsatisfied is an understatement.
Recently moved into a new property and the place needed a deep clean so thats what we paid for, cost just over £220, and we were quoted it would take about three hours.
One person showed up, smelling of weed, and was here for just over five hours...
During the clean there were several things they missed and when i politely asked for them to do those things i was met with attitude, at one point they stated that cleaning the inside of the kitchen drawers wasn't part of the clean, when it was clearly listed on the reciept. By the time they declared they were finished i was too exhausted from the stresses of moving to argue that they had done a poor job and it had taken so long i just wanted them gone.
Things like:
The skirting boards were still dusty and covered in grime
The toilet was still unclean and had hairs from the previous tenant stuck to it
The light fixtures were still covered in cobwebs
The tops of cupboards/cabinets were still caked in dust
The list goes on really...
And to top it all off, as they were leaving they decided to empty their mop bucket, full of harsh chemicals, directly onto the patch of earth in the garden meant for growing flowers...instead of the perfectly good drain right next to it.
After all this frustration and disappointment i tried contacting the company in the hopes of getting some money back, and was again met with an attitude, lucky for them it's apparently company policy that they are only obliged to provide a mere 10% refund and only as a show of "goodwill".
For the amount they are charging and the service you can expect to receive, I DO NOT recommend this company at all.
Save yourself the trouble of wasting your money and then having to go in and do it yourself anyway.
June 11, 2026
Unprompted review
Amazing customer service and a great…
Amazing customer service and a great clean!
June 22, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that you were happy with both our customer service and the quality of the clean. Your feedback means a lot to us.
We truly appreciate your support and hope to assist you again in the future.
Fantastic job
Fantastic job, everything done as asked, really friendly staff.
Highly recommend.
June 25, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that everything was completed exactly as requested and that you found the team friendly and professional. Your recommendation truly means a lot to us.
Thank you for choosing our service, and we hope to assist you again in the future.
Great service
Great service! Much higher than my expectation. Bianca is the best and professional cleaner. highly suggested. I definitely book with her again.
June 23, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that the service exceeded your expectations. Bianca takes great pride in her work, so she’ll be thrilled to know you were so happy with the results and her professionalism.
Thank you for your kind recommendation. We truly appreciate your support and look forward to helping you again in the future.
Deep clean of Washing Machine.
Booked the job end of last week to deep clean my washing machine. A nice chap called Reason came promptly first thing today (Tues 23/6). He worked hard for an hour & a half & cleaned up everywhere afterwards. He explained everything he’d done & left my donkeys’ years old washing machine looking & smelling as good as new! I’m delighted!
June 23, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that Reason provided such a great service and that you were so happy with the results. It’s fantastic to know he arrived promptly, worked hard, explained everything clearly, and left your washing machine looking and smelling as good as new.
We’ll be sure to pass on your kind words to Reason. Thank you for choosing our service, and we hope to assist you again in the future.
Overall a very good job 👍🏽
Overall a very good job.
Fantastic communication, although I was a bit reluctant to choose a company who requests full payment in advance. However, the staff let themselves in for a full house clean the day before the we moved in.
They missed some cobwebs here and there and it looks like the kitchen cupboard doors didn’t get a good wipe down but besides that a really well done job that made life much easier on us moving home. I will be booking again for a rental property.
June 18, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your thoughtful review.
We’re delighted to hear that the communication was fantastic and that the clean helped make your move much easier. We understand your initial hesitation regarding payment in advance, so it’s great to know that the service gave you confidence and met your expectations overall.
We appreciate your honest feedback regarding the cobwebs and kitchen cupboard doors. Comments like these help us continue improving our attention to detail and quality control.
Thank you again for choosing our service, and we’re pleased to hear you’ll be booking with us again for your rental property. We look forward to helping you in the future.
Hussain and team were very careful and…
Hussain and team were very careful and thorough. They did a very good job. The booking process was easy and the communication was great. Thank you.
June 19, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that Hussain and his team were careful, thorough, and did such a good job. It’s also great to know that you found the booking process easy and the communication clear throughout.
We truly appreciate your feedback and support. Thank you for choosing our service, and we hope to assist you again in the future.
The boys were great
The boys were great, fulfilled everything I asked.
June 19, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re delighted to hear that the team fulfilled everything you asked for and provided a great service. Your satisfaction is very important to us.
We truly appreciate your review and hope to assist you again in the future.
Bianca and her partner are excellent…
Bianca and her partner are excellent and efficient. I have wonderful experience for her
June 19, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely review.
We’re delighted to hear that Bianca and her colleague were excellent and efficient, and that you had such a wonderful experience with them. We’ll be sure to pass on your kind words.
We truly appreciate your feedback and hope to assist you again in the future.
Excellent service
Excellent service! My partner had terminal cancer for her last year. I kept up as well as I could, but the house got very dusty and unloved. My landlord should be pleased. Thank you
June 18, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re truly sorry to hear about what you and your partner have been through. It sounds like an incredibly difficult time, and we’re glad we could help make things a little easier for you.
We’re delighted to hear you were happy with the service and that the team could help restore the property to a condition you’re pleased with. Your kind words mean a lot to us.
Thank you for trusting us with the clean, and we wish you all the very best moving forward. ❤️
Great and convenient service
Great and convenient service, carpets look brand new
June 17, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that you found the service convenient and that the carpets came up looking brand new. That’s exactly the result we aim for.
We truly appreciate your feedback and hope to assist you again in the future.
Great service quick with the cleaning
The cleaner arrived on time, was efficient and polite despite me rather apologetic not having the kitchen ready on time.
June 17, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that the cleaner arrived on time, was efficient, and remained polite and professional throughout the service. Please don’t worry about the kitchen not being ready—our teams understand that moving and preparing a property can be hectic, and they’re always happy to be as accommodating as possible.
We truly appreciate your feedback and hope to assist you again in the future.
Great quality clean!
David and his colleague were amazing, super quick and efficient but got everything cleaned to a really high standard! Would highly recommend them to anyone in the Leeds area!
June 17, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that David and his colleague were amazing and delivered such a high standard of cleaning while working efficiently. It’s great to know you were happy with the results.
Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to the team. Thank you for choosing our service, and we hope to assist you again in the future.
Great service
Great service, quick and detailed clean, kept in contact throughout
June 17, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that you were happy with the service and that the team delivered a quick yet detailed clean. It’s also great to know that the communication throughout the process kept you well informed.
We truly appreciate your feedback and hope to assist you again in the future.
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