Booking with the Tenancy Cleaner was really easy. I received a quote quickly and booked via WhatsApp. I was sent an invoice with payment options and received great communication throughout the process... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
This is the second time I've used this company and I'd say they've provided a satisfactory service. The only issue was turning up 50 minutes before the arranged time and also leaving all the lights on... See more
We were very impressed with Tenancy Cleaner. Our cleaner, Atanas, arrived on time (even though the house isn’t easy to find) and was very professional. The house, which is 200 years old and can get ve... See more
Company replied
Overall a very good job. Fantastic communication, although I was a bit reluctant to choose a company who requests full payment in advance. However, the staff let themselves in for a full house cle... See more
Company replied
Company details
Written by the company
Tenancy Cleaner is a nationwide professional cleaning company specialising in End of Tenancy Cleaning, One-Off Deep Cleaning, After Builders Cleaning, Appliances Cleaning, and Professional Carpet Cleaning. Established in 2009, we’ve grown rapidly thanks to our strong focus on customer care and satisfaction. Over the past decade, we’ve partnered with many reputable estate agents, landlords, and tenants, delivering thousands of high-quality cleaning services across the tenancy sector. Whether you’re moving in or moving out of a property, Tenancy Cleaner is here to take care of your deep cleaning needs, so you can focus on what matters most. We operate throughout Greater London, with fully equipped teams covering all boroughs and surrounding areas. Our mission is to provide a consistent, reliable, and professional cleaning experience — every time. As we continue to grow, we are expanding into outer London and beyond. Stay tuned for updates as we broaden our service areas. For all types of end of tenancy, deep, after builder, or specialist cleaning, contact Tenancy Cleaner — and let us do it right.
Contact info
96 Windmill Road, TW16 7HB, Sunbury-On-Thames, United Kingdom
- 020 3633 4897
- office@tenancycleaner.com
- www.tenancycleaner.com
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 month
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Avoid using, if there is a problem they won’t understand or take time
We book firstly because of the good reviews at last minute due to our original cleaner cancelling, they wasn’t the cheapest or the most expensive option but we went in the middle mainly due to reviews.
Firstly the landlord had been in to paint, so there was paint on a few items, I told them leave them just do what was booked
(Also I should mention the landlord was there on the day doing bits to the driveway with his work van so had lots of tools including ladders)
We arrived to do an inspection
First thing front door dirty cobwebs still on the back, not been touched
Look though into the living room dirty mop had been used the floor was really streaky
Go into the conservatory not cleaned( apparently no ladder had been provided, when we booked they didn’t ask for a ladder)
Go to go upstairs on a freshly painted white wall black deep rubber scruff marks from a hoover and banisters hadn’t been touched
Carpets in the wardrobes haven’t been done just left with dust in them.
Thanks to this company we are down roughly the £300 we paid them and whatever our old landlord wants to take off us for now having to repaint and get a different cleaning company in due to him not wanting to use them as new tenants moving in soon
They have offered to come back and paint and clean however I have told them multiple times we are no longer the tenants and cant do that.
Due to their unprofessional behaviour on the day the landlord doesn’t want them back.
Our settlement offer £40
They also replied to a complaint email that was long in 1 minute 58 seconds meaning they definitely didn’t understand the problem
Update as writing this they have said with the photos we had shared the £40 was a fair offer
When a quick google search just for painting the stairs and not doing a crap patch work is £150+
I’ve had to do another edit post the reply, we tried to speak to someone about this matter, apparently no one is available to answer even though yesterday they replied to a full email in less that 2 minutes
We have also been charged or will be charged for another full clean so £300 and The damage also will be coming out of our deposit once they have found an appropriate price.
Also it say about tool the landlord had, he was outside cleaning the driveway and wasn’t present inside the building
The company said they are willing to work with us however won’t talk to us
April 24, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your feedback. We’re sorry to hear that you’re unhappy and would like to clarify a few important points.
When the concerns were raised, we offered all possible solutions to resolve the matter, including a full re-clean and repainting the affected wall area. Unfortunately, none of these options were approved, and we were not given the opportunity to return and rectify the issues.
Regarding the wall, the mark mentioned was an accidental scuff caused during the cleaning process, not intentional damage. We fully accepted responsibility for this and offered to repair and repaint the area properly. We are still happy to rectify this if access can be arranged.
For the conservatory, we only use stepladders for safety reasons and do not use full ladders during cleaning services. Any areas that cannot be safely reached with a stepladder may not be completed.
We also note that the property had ongoing works by the landlord on the day, including tools and equipment present, which can affect the final presentation after cleaning.
We regret that this situation could not be resolved to your satisfaction, but we remain open to addressing the wall issue if access becomes available.
Very friendly and professional stuff
Very friendly and professional stuff, amazing quality of cleaning I will recommend.
April 24, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re really pleased to hear you found the team friendly and professional and that you were happy with the quality of the cleaning. Your recommendation means a lot to us.
We look forward to helping you again in the future.
Team John 5 Stars
I recently hired team John cleaning company and was genuinely impressed with the results. The team arrived on time, brought all the necessary equipment, and paid close attention to detail. Every room was left spotless, and they even went the extra mile by tidying areas I hadn’t specifically mentioned.
What stood out most was their professionalism and efficiency—they worked quickly without compromising quality. Communication was clear and friendly throughout the entire process, making everything hassle-free.
I would highly recommend this company to anyone looking for reliable and thorough cleaning services. I’ll definitely be using them again!
April 24, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear that Team John impressed you with their professionalism, attention to detail, and efficiency. It’s great to know they arrived fully prepared, delivered a spotless result, and even went the extra mile to tidy additional areas.
We’re also pleased that the communication was clear and made the whole process hassle-free for you. Your recommendation truly means a lot to us.
We look forward to helping you again in the future.
Adil did a really good job to help us…
Adil did a really good job to help us clean the place. He also help me with the trash ! Good guy, great service!
April 24, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind feedback.
We’re really pleased to hear that Adil did a great job and even helped with the rubbish as well. He’ll be very happy to hear your kind words.
We truly appreciate your support and hope to assist you again in the future.
Great overall experience, I would definitely recommend
Great communication, transparent pricing and overall a brilliant, thorough job with very professional employees.
April 24, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful feedback.
We’re delighted to hear you were happy with the communication, transparent pricing, and the overall standard of the clean. It’s great to know the team delivered a thorough and professional service.
Your recommendation means a lot to us, and we’d be more than happy to help you again in the future.
Adil and Zuzi did an amazing job at our…
Adil and Zuzi did an amazing job at our house. It feels fresh, clean and ready to move in. Thank you for fast and friendly service:-)
April 23, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your lovely review.
We’re delighted to hear that Adil and Zuzi did an amazing job and left your home feeling fresh, clean, and ready to move in. It’s great to know you were happy with the fast and friendly service.
We truly appreciate your feedback and hope to assist you again in the future.
Excellent Service at a Reasonable Cost
The team arrived on time and where eager to get started. After they had done their works we walked round and inspected that everything haad been done to our satisfaction which it had very much exceeded. Godwins and his assistant did a first class job will
April 21, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear the team arrived on time and were eager to get started. It’s great to know that the final result exceeded your expectations and that the walkthrough left you fully satisfied.
Godwins and his assistant will be very pleased to hear your kind words. We truly appreciate your feedback and hope to assist you again in the future.
I highly recommend Hussain's Team
I highly recommend Hussain's Team. They did fantastic job. Very professional and nice team. Absolutely amazing. Thank you very much Hussain's Team.
April 18, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear that Hussain’s team did such an amazing job and that you found them professional and friendly. Your kind words will mean a lot to them.
We truly appreciate your recommendation and hope to assist you again in the future.
Adil was detailed and took great care…
Adil was detailed and took great care in his work.
April 21, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your kind feedback.
We’re really pleased to hear that Adil was detailed and took great care in his work. We’ll be sure to pass on your comments to him.
We truly appreciate your review and hope to assist you again in the future.
Great quality but felt over charged
Arrived on time a team of 3 for a 1 bed flat end of tenancy. Very polite and friendly got on with it and cleaned to a great standard. Took less than 5 hours. The booking process was easy and simple. Down side is judged a price from photos of when booked and all belonging still in photos. This cause them to almost double the original price. In summary I would do it again but use another company as I felt I was overcharged and researching more there are alot of others out there cheaper (ref #42232).
April 17, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your feedback and for your kind comments about the team, their professionalism, and the standard of the clean.
To clarify, we priced the job based on the photos you provided at the time of booking, even though the property still contained personal belongings. When our team attended, the flat was vacant, and despite that, it still required a team of 3 cleaners working for nearly 5 hours to complete the job to the required standard.
This reflects the actual level of work involved and confirms that the final price was based on the real condition and workload at the property, not simply whether items were present in the photos. We’re pleased to hear you were happy with the quality of the clean, but we do believe the price was fair for the amount of labour and time required on the day.
Thank you again for your feedback.
The workers were friendly and did…
The workers were friendly and did update that they were running late
I was VERY pleased with the Carpet Wash , Extractor Fan cleaning and tge Window cleaning
April 17, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your lovely feedback.
We’re really pleased to hear that the team kept you updated and that you were happy with their friendliness. It’s great to know you were especially pleased with the carpet wash, extractor fan, and window cleaning.
We truly appreciate your review and hope to assist you again in the future.
Deep Clean.From the start from obtaining the quote…
From the start from obtaining the quote the company was very organised and professional. The quote was reasonable for the amount of work involved. The cleaners were vert thorough and did a fantastic job.
April 14, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your kind review.
We’re delighted to hear that the process felt organised and professional from the very beginning, and that you found the quote reasonable for the amount of work involved. It’s also wonderful to know the cleaners were very thorough and did a fantastic job.
We truly appreciate your feedback and hope to assist you again in the future.
Poor customer service.
The clean was to a good standard. However on vacating the property, the cleaners failed to lock our front door correctly but forcing and jamming the mechanism. Yherefore locked us out the property completely. We were due to have our new tenant's arrive and therefore had to call out an emergency locksmith to rectify the problem they caused. The doorlock was new and installed correctly and had been working just the day before for our estate agent. No one had been in after the cleaners left so theres no one else at fault. My partner had to take time off work to try and gain entry to the property and now Tenacy Cleaning are refusing to offer any compensation or even an apology for the issues they've caused. I wouldn't recommend using them if you value good customer service.
April 15, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your feedback. We’re pleased to hear that you were happy with the standard of the clean, however we’re sorry to hear about the issue with the door.
We would like to clarify that the door was left closed but locked, and based on the information provided, the issue appears to be with the lock mechanism itself rather than the way it was handled. A properly functioning lock should not jam or fail when being used normally, which suggests a fault with the installation or the lock mechanism.
As mentioned previously, this would be a matter to raise with whoever installed the new lock, as it appears to be defective. Unfortunately, this is not something caused by the cleaning process itself.
We understand this was an inconvenient situation, especially with new tenants due to arrive, and we regret the disruption caused.
We had initially booked the job via…
We had initially booked the job via another company, but ZA Cleaning Team ended up doing it for us in Scotland, and I’m glad they did. The whole process was smooth, and we got our deposit back without any hassle. Great experience overall!
March 5, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your great feedback.
We’re really pleased to hear that everything worked out smoothly and that you were happy with the service provided by the ZA Cleaning Team. It’s fantastic to know you were able to get your deposit back without any hassle.
We truly appreciate your kind words and are glad we could deliver a great experience.
Prompt quote
Prompt quote, very good communication and did a fantastic job very happy would definitely use again.
April 10, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your lovely review.
We’re so pleased to hear that you were happy with the prompt quote, clear communication, and the standard of the cleaning service. It is great to know the team did a fantastic job and that you would use us again.
We really appreciate your support and look forward to helping you again in the future.
Great experience using Tenancy Cleaner
Great experience using Tenancy Cleaner. Easy to get a quote and confirm details. Good communication from the team before the visit and during the clean. Great clean on a very big and dirty house, thank you 🤩
April 10, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your wonderful review.
We’re delighted to hear you had a great experience with Tenancy Cleaner and found the quoting process simple and the communication clear throughout. It is especially rewarding to know the team delivered a great clean on such a large and challenging property.
Thank you again for your kind words and support.
5 Star Service
Very very happy with the service I received
Property looked and smelled incredible
Highly recommended
5 Stars all day long
Thank you so much
April 8, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your amazing review.
We’re delighted to hear that you were so happy with the service and that the property looked and smelled incredible afterwards. Your recommendation and 5-star feedback mean a lot to our team.
Thank you again for choosing Tenancy Cleaner.
Amazing cleaning experience with Adil
Amazing cleaning experience with Adil. Arrived in time and did the job perfectly. Exceeded my expectations.
Would definitely recommend.
April 6, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you for your wonderful review.
We’re so pleased to hear that you had an amazing cleaning experience with Adil and that he arrived on time and exceeded your expectations. It is always great to know when our team’s hard work is recognised.
Thank you for your recommendation and for choosing Tenancy Cleaner.
Daniel Team
Daniel's team is great! True professionals in cleaning, we work with them throughout Kent and London! Always perfect in their work, they impress every single customer!
April 1, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear such positive feedback about Daniel’s team. It means a lot to us to have your continued trust across Kent and London, and we’re very pleased that their professionalism and consistency continue to impress your customers.
We truly appreciate your ongoing support and look forward to continuing to work together.
Excellent quality service.
The guys arrived exactly on time. I was given a friendly handshake and greeting. I left them to it and showed them a couple of areas that were awkward, and not to bother themselves with. When I came back, the place was spotless, including those awkward areas. Top service. Would use again.
April 3, 2026
Unprompted review
Reply from Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear that the team arrived on time, made a great first impression, and went the extra mile to take care of even the tricky areas. It’s especially rewarding to know you came back to a spotless result.
Your kind words mean a lot to us, and we’d be more than happy to help you again in the future.
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