TDS – Tenancy Deposit Scheme Reviews 

Near always get back to me the same day. You can't ask for more than that.

Called about starting and submitting a proposal for my deposit dispute and Shaun guided me through the entire process. He was incredibly helpful, informative and reassuring. Absolutely lovely to talk to during what seemed like a daunting task. Although it was an easy and smooth process, it helped to have Shaun clarify certain things for me during the call.

A fantastic team, professional and very fast in solving issues.

They break gdpr by giving personal email address to other companies without permission got utility companies emailing me now

Very reliable

After moving out of my 1-bed flat in June, the letting agent wanted to deduct £250 from my deposit - £150 for a professional clean, £50 to clean the fridge, and £50 to clean the oven. Although I was happy to contribute to cleaning costs, £250 seemed excessive and the individual charges for the fridge and oven felt unreasonable. The letting agents wouldn't budge and could not provide invoices for the 'required' work, so I raised a dispute through TDS.

TDS called me to start mediation, and advised me the letting agents were willing to reduce their deductions to £150 for a quick resolution! I responded advising I would be happy to contribute £75, and a few hours later I received an email saying my dispute had been resolved and the remainder of my deposit was paid back within 2 days. So with the help of TDS, I'm £175 better off and the dispute didn't even need to go to adjudication. I rang their contact number twice throughout to check the dispute was progressing as it should, and each time the agents were super friendly and helpful. Really happy with the service, and glad tenants have this service to protect them against being overcharged by shady agents.

I would like to thank you for all your help and support in getting my deposit back. You were professional, kind, and always kept me informed throughout the process. Your assistance made everything much easier, and I really appreciate the time and effort you put into helping me. I would highly recommend your service to anyone who needs support. Thank you again!

I, the landlord, won the dispute several weeks ago now.

Nonetheless, I have not received deposit monies which I am entitled to.

The Agent says that the monies were sent to TDS , TDS say they do not have them.

Therefore, I am ‘out of pocket’!

The advisor was very friendly and very helpful.

Exceptional service from Shaun!
I had a technical issue accessing my tenant account to request my £525 deposit return after my tenancy ended. I reached out to TDS for help, and Shaun was absolute gold.
He was constantly in touch, stayed supportive throughout the entire process, and helped resolve the access issue promptly. Thanks to his dedication, everything was sorted out, and I successfully received my full deposit.
Huge thanks to Shaun for his outstanding professionalism, patience, and brilliant communication!
Ihor Shashlo.

I spoke to Ruth. She was very professional.

Excellent service from Shaun. He was polite, genuine, professional, helpful and patient, even though it was close to 6:00pm and almost closing time. He clearly explained how to resolve my end-of-tenancy deposit certificate queries on the dashboard and promptly provided me with a replacement certificate after I realised I'd made a typo. A real credit to the team.

Good information

Smooth experience, detailed explaining of service benefits and further information on possible future mishap preventions.

The service provider took her time to explain about the company, and great customer service

Rob was friendly, professional and very helpful. I was given an i depth introduction to the portal and also got my queries answered satisfactorily.

I had a really positive experience with Sarah S at TDS. Sarah took the time to explain the whole process clearly and answered all of my questions patiently. She was friendly, professional, and incredibly helpful throughout the call, making everything much easier to understand. Excellent customer service, and a real credit to TDS. Thank you, Sarah!

I’ve been with MyDeposits as a Landlord for over a decade, but their recent migration to the Total Property platform has been a disaster. Almost all of my DPC records have disappeared, apart from one isolated record from 16 years ago. The phone pickup for MyDeposits was extremely long - presumably because many other customers were experiencing the same issues - and when I finally got through, they were unable to resolve the problem.

I then tried TDS, and the experience couldn’t have been more different. My call was answered quickly, and call operator Linda Cadden was outstanding from start to finish. She was responsive, patient, persistent, and determined to resolve an issue I’d made when initially registering. How refreshing! First-class customer service. I'm now signed up with TDS and won’t be going back to MyDeposits.