I needed to phone TDS as I had a problem with the online request for out deposit return. I was very pleased with the help I received and everything was sorted out quickly. I spoke with Nathan who w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted TDS with an urgent query about a deposit I couldn’t locate on the portal. Robert Whitelaw dealt with my case quickly and professionally, searched the records and confirmed the deposit was... See more
Company replied
I was sorting out the deposit from my mums house after she recently passed away. Andy K was excellent, quick responses by email, easy to understand instructions as to what I needed to do. Excellent se... See more
Company replied
I want to highlight the fantastic service I served from Linda Cadden. She was extremely helpful and professional, stepping in and resolving the matter quickly and with ease. Linda stayed on the phone... See more
Company replied
Company details
Written by the company
The Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme in England and Wales, operated by The Dispute Service Ltd. Trusted by landlords, agents, and tenants, TDS offers both a FREE Custodial tenancy deposit protection scheme and an Insurance-backed scheme, ensuring deposits are safeguarded. Should a dispute arise at the end of a tenancy, our free alternative dispute resolution service provides a fair and impartial solution. With a commitment to transparency, efficiency, and excellent customer service, we make deposit protection simple and stress-free.
Contact info
West Wing, First Floor, The Maylands Building, 200 Maylands Avenue, HP2 7TG, Hemel Hempstead, United Kingdom
- 0300 037 1000
- deposits@tenancydepositscheme.com
- www.tenancydepositscheme.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Couldn't get my £500 back after house…
Couldn't get my £500 back after house wrecked and tenant absconded with no forwarding number emait or address so these ' good people ' have kept my money
August 6, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear about your experience. Based on the information provided, we are limited in the advice we can offer regarding your claim.
We would encourage you to contact our team directly so we can review the details of your case and advise you on any possible next steps. We are here to help and will do our best to provide guidance based on the information available.
Mr Dan was patient and Gide me very…
Mr Dan was patient and Gide me very well
Thank you
August 6, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review. We are delighted to hear that Dan was patient and guided you through everything so well.
Great
Robert was great, dealt with my request fast and kept me updated. Great service.
August 6, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are delighted to hear that Robert was able to assist with your request quickly and keep you informed throughout the process.
Robert helped a lot
It was a bit hard to use the website but when i emailed them robert helped me a lot and fixed the problems
August 6, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are sorry to hear that you experienced some difficulties with our website, but we're delighted that Robert was able to help resolve the issues for you.
Very helpful and professional
Very helpful talked through what I needed to know without any waffle or sales pitches. Lovely lady on the phone
August 6, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are delighted to hear that you found the service helpful and professional. It's great to know that our team member took the time to explain everything clearly and provide the information you needed without any pressure or sales pitches.
Informative and helpful
August 6, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave a review. We are delighted to hear that you found our service informative and helpful.
Clear advice over the phone
I called them, and Shaun was my advisor. He helped and advised everything clearly over the phone.
August 6, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave us a review.
We are delighted to hear that Shaun was able to provide clear advice and support when you called. We understand how important it is to receive straightforward guidance, and it's great to know that he was able to explain everything clearly and help with your query.
Great service, friendly and helpful staff
I was sorting out the deposit from my mums house after she recently passed away. Andy K was excellent, quick responses by email, easy to understand instructions as to what I needed to do. Excellent service. I then received a text supposedly from the company. I didn’t follow the link on the text, but phoned directly and when I spoke to a very helpful lady was told this was an attempted phish.
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your experience with us.
Firstly, please accept our condolences on the loss of your mum. We understand that dealing with administrative matters during such a difficult time can be challenging, and we are pleased that Andy K was able to make the process as straightforward as possible. It's great to hear that his email responses were prompt and that his instructions were clear and easy to follow.
We are also glad that you contacted us directly regarding the text message and that our team was able to provide reassurance and advice.
Just give us a phone number and a real person!
Like many businesses nowadays, they now make managing to speak to a real person a trial of
Herculean proportions. This review reflects this.
Once I managed to speak to Shaun, his patience and knowledge was commendable and we eventually navigated through to a satisfactory conclusion
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are sorry to hear that reaching us initially felt frustrating. We recognise how important it is for our customers to be able to get the support they need quickly and easily.
We are pleased to hear that once you spoke with Shaun, he was able to help. It's great to know that his patience, knowledge, and support helped you reach a satisfactory conclusion.
They made it easy to understand what…
They made it easy to understand what the company can do for tenants
And we're there deposit is and what help they can provide for tenants
And Dan was wonderful and great to talk too
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to leave your feedback.
We are delighted to hear that Dan was able to clearly explain what we can do to support tenants, where deposits are held, and the help and guidance available.
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are pleased to hear that you received excellent service from Robert. It's wonderful to know that he was able to assist you in a quick, friendly, and efficient manner.
Good customer service.
I spoke to Ray from TDS today. She was very helpful, professional, explained everything clearly, and made the whole process much easier to understand. Thank you.
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback.
We are delighted to hear that Ray provided such a positive experience. It's great to know that she was helpful, professional, and able to explain everything clearly, making the process easier to understand.
I received excellent service from Sarah…
I received excellent service from Sarah Sweeney. She was friendly, professional and very helpful.
Sarah took the time to listen carefully to my query, explained everything clearly and made sure I understood the process. Her patience, knowledge and positive attitude turned what could have been a stressful situation into a straightforward and reassuring experience.
August 5, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear that Sarah provided such excellent service.
It's wonderful to know that she took the time to listen to your query, explain the process clearly, and ensure you felt fully informed throughout.
We understand how stressful these situations can sometimes feel, so we are pleased that Sarah's patience, knowledge, and professional approach helped make the experience straightforward and reassuring.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that you had a great experience with our service.
Linda Cadden- fantastic service
I want to highlight the fantastic service I served from Linda Cadden. She was extremely helpful and professional, stepping in and resolving the matter quickly and with ease. Linda stayed on the phone the entire time, guiding us through every step and making sure nothing was missed. Her commitment and care were truly appreciated and I am very thankful for her assistance.
August 4, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear about the fantastic service you received from Linda.
It’s wonderful to know that she was able to resolve the matter quickly and professionally, while providing clear guidance throughout the process.
Excellent! Thank you Shaun!
Excellent! Shaun was very patient and helpful - he stayed on the call from start to end of process so deposit is now safely registered. Much better than DPS! Thank you Shaun.
August 4, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are delighted to hear that Shaun was able to support you throughout the entire process and ensure your deposit was registered successfully.
It's great to know that his patience, dedication, and willingness to stay on the call from start to finish made such a positive difference to your experience. We understand how important it is to have clear and reliable support when dealing with deposit registration, and we're pleased Shaun was able to provide that reassurance.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your feedback. We are pleased to hear that you received a quick and helpful response.
I contacted TDS with an urgent query…
I contacted TDS with an urgent query about a deposit I couldn’t locate on the portal. Robert Whitelaw dealt with my case quickly and professionally, searched the records and confirmed the deposit was registered. Given how stressful the situation was, having someone respond clearly and efficiently made a real difference. Really grateful for the help — thank you Robert.
August 4, 2026
Unprompted review
Reply from TDS – Tenancy Deposit Scheme
Thank you for taking the time to share your feedback. We are delighted to hear that Robert was able to assist you quickly and professionally with your query.
We understand how stressful it can be when you're unable to locate important information, so it’s great to know that Robert’s clear communication and efficient support helped provide reassurance during a difficult situation.
Very efficient and poli
August 4, 2026
Reply from TDS – Tenancy Deposit Scheme
Thank you for your review. We are pleased to hear that you found our service very efficient and that you received polite support throughout your experience.
Reply from TDS – Tenancy Deposit Scheme
Thank you for your review. We are delighted to hear that you found our service very simple to navigate.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.