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Tenpin - Worcester Reviews 

131
TrustScore 4 out of 5

4.2

Perdiswell Park, Droitwich Road, Worcester, WR3 7SN Worcester, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Easy to book and everything explained. Food was bought out promptly. However there seemed to be no difference between an adult or child's meal and the burgers were very dry. Overall though an enjoyabl... See more

Company replied

Rated 5 out of 5 stars

We used one of the online deals 2 hours bowling and a 12inch pizza the staff were friendly and helpful the pizza was ok and managed to get in two complete games

Company replied

Rated 5 out of 5 stars

The place was clean and well looked after. Not too noisy and the staff were helpful and friendly. There was a female manager working who was great, keeping the place running very efficiently. No waiti... See more

Company replied

Rated 2 out of 5 stars

Got bowling and 3 pizzas for the kids, ( large) at £12 a pizza your expect half decent, the pound ones from Iceland are better! They couldn’t even be bothered to cut them properly. Had to get food on... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, United Kingdom

  • 0333 034 6100

4.2

Great

TrustScore 4 out of 5

131 reviews

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1-star

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4.2

All reviews

(131)

10,890 reviews in the last 12 months

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Rated 1 out of 5 stars

Power cut stopped play, waiting for refund

We pre booked a game for mothers day for 2pm. When we arrived we were told the electric had been off all morning but had just come on and we would be able to enter soon. After around 15 mins we were let in. We bought a round of drinks and went down to start bowling, after the first ball the lane stopped working. We were then changed to a different lane but before we could start the electric went off again. After around 20 mins they said we would all have to go outside. They took all our numbers to ring us when they could. We then left. I recieved a phone call from them on Monday asking if I wanted to rebook or have a refund. I opted for a refund. It is now Wednesday afternoon and no sign of my money back yet.

March 15, 2026
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Reply from Tenpin - Worcester

Hi Ian
We're sorry your Mother's Day booking was disrupted by the electrical issues. We regret the inconvenience caused by the lane malfunctions and the subsequent cancellation. We're addressing the refund process and appreciate your patience. We value your feedback. Best wishes - Clare

Rated 4 out of 5 stars

The staff were friendly and the venue…

The staff were friendly and the venue was clean, tidy and food arrived promptly

March 12, 2026
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Reply from Tenpin - Worcester

Hi Jodie, thank you for taking the time to leave a great 4* review of Tenpin Worcester! It is wonderful to see you had such an enjoyable visit and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel

Rated 4 out of 5 stars

It was a good overall experience

It was a good overall experience, we had to wait for a lane to open and be prepared but other than the wait it was great

February 28, 2026
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Reply from Tenpin - Worcester

Hi James, thank you for the 4* review for Tenpin Worcester! We're sorry that there had been a wait time to begin your games. We can sometimes encounter delays while preparing the lanes, however we are glad that you had a good overall experience. We hope to see you back again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Slick service punctual to get on the…

Slick service punctual to get on the lane. All went well. Thanks

February 7, 2026
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Reply from Tenpin - Worcester

Hi there, thank you for rating Tenpin Worcester 5*! We're so pleased to hear that the service was quick during your visit and that all went well. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 5 out of 5 stars

Staff was really helpful and friendly

Staff was really helpful and friendly

February 19, 2026
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Reply from Tenpin - Worcester

Hi Katie,
We appreciate your 5-star rating! It's great to hear our team was helpful and friendly; we look forward to your next visit with us! Best wishes - Clare

Rated 5 out of 5 stars
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Reply from Tenpin - Worcester

Hi Tom
We're glad you had a great time; it means a lot to us that everyone enjoyed the experience. Thanks for your feedback! Best wishes - Clare

Rated 5 out of 5 stars

Atmosphere

Atmosphere

February 19, 2026
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Reply from Tenpin - Worcester

Hello Donna, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to see that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kim

Rated 5 out of 5 stars

Great location

Great location. Good value package and friendly service.

February 19, 2026
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Reply from Tenpin - Worcester

Hello there, Thank you for taking your time to leave us a 5* review for our Tenpin in Worcester. We are so pleased to hear that you had a great time with us. We do hope to see you all again soon. Many Thanks - Kimberley

Rated 5 out of 5 stars

Excellent day out with the grandkids

Excellent day out with the grandkids

February 20, 2026
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Reply from Tenpin - Worcester

Hello, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you all had a great time with us. We do hope to see you all again very soon. Best Wishes - Kimberley

Rated 4 out of 5 stars

Bowling itself was great

Bowling itself was great. I found there was a lot of waiting at bar area. Quite a few staff but unclear who was checking people in for bowling, who was serving on bar and who was dealing with redeeming arcade tickets. Not a negative point as staff were very polite when served but just didn’t seem very efficient at moving people away.

February 20, 2026
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Reply from Tenpin - Worcester

Hello Sarah,
Thank you for taking the time to rate Tenpin Worcester 4 stars. We're glad you enjoyed bowling! We appreciate your feedback regarding the bar area wait times and staffing clarity. We'll address the team's efficiency to improve guest experience. Thanks for your time. All the best ~ Laura

Rated 5 out of 5 stars

Staff were very good and helpful

Staff were very good and helpful

February 17, 2026
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Reply from Tenpin - Worcester

Hi Roger, thank you so much for the 5* rating of Tenpin Worcester. We are thrilled to hear that you had a good time and we appreciate your kind words about the team. Hope to see you again soon.
Take care,
Kirsty

Rated 3 out of 5 stars

The experience was dampened by the…

The experience was dampened by the building being very cold & not pleasant to be in for long. We’ve been to this bowling alley before but never have I known it this cold. We ended up keeping our coats on through most of the game. We ordered food and drinks which wasn’t the best value for money and wasn’t very warm when brought to our table. It’s like the food had been standing somewhere a while before it got to us. It was all a bit underwhelming to be honest and an expensive bad experience. Apart from the fact my grandson would have been disappointed if we had, I would have left as soon as the game was over. Shame really as we usually enjoy our visit.

February 18, 2026
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Reply from Tenpin - Worcester

Hi Karen,

Thank you for your 3* review at Tenpin Worcester! We are very sorry to hear you've not had a great experience whilst on your recent visit to us. We will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. We do hope to welcome you back again for hopefully a 5* experience. Best wishes- Steph

Rated 2 out of 5 stars

The venue wax extremely cold

The venue wax extremely cold, when mentioned to a staff member we were told that the heating had been broken all winter.
I do not think this is acceptable when we are paying the going rate. I spent £90 to entertain my grandchildren and the food was barely warm and served without sauces and serviettes and we were really cold and had to keep coats on. The staff were helpful and apologetic but as said we were very disappointed on this trip and not sure we would want to return.

February 17, 2026
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Reply from Tenpin - Worcester

Hello Deborah, thank you for the time taken to leave a review of Tenpin Worcester! We are really disappointed to hear that you found our venue cold which had a negative impact on your visit! We will certainly be passing your feedback and concerns onto the team and we do hope you will give us another chance and visit us again in the future! Best wishes - Mel

Rated 3 out of 5 stars

Liked the bowling but the ball jammed…

Liked the bowling but the ball jammed and took a while to find someone to sort it.
The food that was ordered was not the best.. bought to us during our first game and it was cold. When it was delivered...not pleasant eating.

February 18, 2026
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Reply from Tenpin - Worcester

Hello Janice,
Thank you for taking the time to rate Tenpin Worcester 3 stars. We appreciate you taking the time to share your experience. We're sorry the ball jammed and that the food wasn't up to standard. We'll address this with our team. All the best ~ Laura

Rated 4 out of 5 stars

One game - a decent family filler

One game, with a mixed age range , was perfect for the wet Sunday afternoon.

It was rather chilly though, once we’d completed the game, we went home to warm up!

February 15, 2026
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Reply from Tenpin - Worcester

Hello Maureen,
Thank you for taking the time to rate Tenpin Worcester 4 stars. We're glad the game was perfect for your group on a wet afternoon. We appreciate your feedback and hope you warmed up quickly after your visit! We hope your next visit is a 5 star experience. All the best ~ Laura

Rated 5 out of 5 stars

Karaoke was great

Karaoke was great. Was explain well by Sam from the desk

February 17, 2026
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Reply from Tenpin - Worcester

Hi there,

Thank you for your amazing 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff to be very helpful upon arrival, We look forward to welcoming you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great experience for the family

Great experience, modern, clean and easy to get started quickly. Perfect for all ages and a great way to spend time with the kids.

February 7, 2026
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Reply from Tenpin - Worcester

Hey Laura, thank you for the lovely 5* rating and review of Tenpin Worcester. It's fantastic to hear that you had a great time and found it a great way to spend time with the children. Hope to see you all again soon.
Take care,
Kirsty

Rated 1 out of 5 stars

Poor

My son whos autistic struggled to wait for lane. We are told to come 15 mins prior which we did to then have to wait 20 minutes past time lane should have been ours. Waiting a total of 35 mins. We then felt rushed as next people turned up for their timed sessions. Thia resulted in adults taking kids go to hurry up... when getting to play on our designated lane, the lane was not cleared from food baskets and bottles. I did speak to member of staff their response was well its not our fault we are busy. It was my sons birthday and feel our experience ruined the day

February 7, 2026
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Reply from Tenpin - Worcester

Hello Nicola, We appreciate you sharing your experience that you had at our Tenpin in Worcester. We're sorry your son's birthday visit was negatively impacted by the wait time, lane condition, and the staff response. We'll address this with our team to improve guest experiences. If you would like to discuss this with us further, please do reach out to our team via customer.feedback@tenpin.co.uk. Many Thanks - Kimberley

Rated 3 out of 5 stars

Not for the first time!

Not for the first time the majority of lanes were all bunched up rather than spread out. Half the place was empty but we had been put next to a family small children who were using the stands, very excited but all over our side as well. To be fair when I asked to be moved it was done but I don’t understand why you would put customers in that position in the first place, also if you spread people out it will look busier. The heating was also broken so the place was very cold.

January 2, 2026
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Reply from Tenpin - Worcester

Hi Matt, thank you for leaving Tenpin Worcester a rating and review! We appreciate you taking the time to share your experience. We will ensure your feedback regarding lane allocation during quiet periods are passed over to the correct teams. We greatly appreciate your feedback, and we hope to welcome you back again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

best bowling in Worcester

Ten pin it our favourite family bowling venue. Its so much fun, clean and friendly staff.

January 24, 2026
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Reply from Tenpin - Worcester

Hi Ann, thank you very much for the brilliant 5* rating of Tenpin Worcester! We are so pleased to hear we are one of your favourite places to visit and that you find our team super friendly and helpful and we can't wait to see you again soon! Best wishes - Mel

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