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Tenpin - York Reviews 

202
TrustScore 4.5 out of 5

4.3

Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ York, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had a great time at the newly refurbished tenpin in York. We only had a few games of bowling but they have really improved the business with a range of activities for all ages. Bowling, soft pl... See more

Company replied

Rated 3 out of 5 stars

The revamped Ten Pin much improved with a range of other activities in the one building. The staff were helpful and polite. Bowling area and soft play clean. We booked one game of bowling with o... See more

Company replied

Rated 3 out of 5 stars

I prefer to do bowling with bowling shoes on as it helps you to slide. I'm not too keen on pins with string but can understand why as it helps to set them up quicker. I personally found the light show... See more

Company replied

Rated 5 out of 5 stars

1st visit since the refurbishment of Tenpin York and what a vast improvement! The place is now a clean, vibrant welcoming space. Friendly, efficient staff at check in and as a family we loved the bowl... See more

Company replied


Company details

  1. Bowling Alley
  2. Bar
  3. Escape Room Center
  4. Laser Tag Center
  5. Leisure Centre
  6. Video Arcade

Written by the company

Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.


Contact info

  • Stirling Road, Clifton Moor Centre, Clifton Moor, York, YO30 4WZ, York, United Kingdom

  • 0333 034 6100

4.3

Excellent

TrustScore 4.5 out of 5

202 reviews

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4.3

All reviews

(202)

11,474 reviews in the last 12 months

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Rated 4 out of 5 stars

It was a good day but

It was a good day but had to wait quite a while to get on our lane despite booking

February 13, 2026
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Reply from Tenpin - York

Hi Gary, thank you for the 4* rating for Tenpin York! We're glad to hear that you had a good visit but are sorry that there had been delays to start your games. We will ensure your feedback is passed on to our team. We hope to see you again soon! Best wishes - Adelaide

Rated 3 out of 5 stars

Dirty table on our lane

Dirty table on our lane, feel like the cleanliness standards have gone well out of the window! Perhaps some stations of blueroll and cleaning spray would be handy. Staff took away all the glasses, but didnt bother to clean the surfaces. Would be useful to have some coat hooks attached to screens also.
Service was extremely slow and we didnt get started until 40 mins after our start time.

February 7, 2026
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Reply from Tenpin - York

Hi Janine, thanks for leaving a rating and review for Tenpin York! We appreciate your feedback and we're sorry the cleanliness wasn't up to standard. We're also sorry to hear about the long wait time you encountered for your bowling lane. We'll address the table cleaning and ensure that your feedback regarding the cleaning stations and coat hooks are passed onto the relevant teams for future improvements to be made. We greatly appreciate your feedback, and we hope to welcome you back again in the future for a better experience! Best wishes - Rosie

Rated 4 out of 5 stars

Great fun and staff

February 8, 2026
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Reply from Tenpin - York

Hi there, thanks for leaving a rating and review for Tenpin York! We're glad you had fun with our staff! Thanks for your positive feedback; we appreciate it greatly and we hope to welcome you back again soon! Best wishes - Rosie

Rated 4 out of 5 stars

Birthday Treat

The staff at the venue are awesome! Really helpful and friendly. The venue itself is clean and tidy. The only reason why I am deducting one star is because the bowling balls are really past their best and could do with replacing. Other than that a really nice day out

February 2, 2026
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Reply from Tenpin - York

Hi Paul, thank you for the 4* rating and review for Tenpin York! We're delighted to hear that you enjoy the venue and the service from the team. We really appreciate your feedback about the bowling balls and will ensure this is passed on to be looked into. We look forward to seeing you again soon! Best wishes - Adelaide

Rated 1 out of 5 stars

Arrived 5 mins before bowling time

Arrived 5 mins before bowling time

Got put on lane 1

Was told there was a 10 min delay which was fine

30 mins later still waiting, asked to be moved to another lane that was free with noone else on it

Got told no as someone else had booked it

35 min later I eventually got on the lane

February 9, 2026
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Reply from Tenpin - York

Hi Dan, thank you for the review of Tenpin York! We are very sorry to hear that your lane was not ready on your arrival and there was a long wait! Please be assured your feedback is very important to us and we will be sure to pass onto the team for future improvements! In the meantime, we do hope you will give us another chance and we look forward to seeing you again soon! Best wishes - Mel

Rated 4 out of 5 stars

The tablet on the lane didn’t work but…

The tablet on the lane didn’t work but apart from that, it was a good experience - will be going back

February 8, 2026
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Reply from Tenpin - York

Hello, We're glad you enjoyed your visit and appreciate your feedback. We'll look into the tablet issue to ensure a better experience next time. Thanks, and we look forward to seeing you again! Many Thanks - Kimberley

Rated 3 out of 5 stars

Need larger holes in balls

Hi, there wasn’t enough large hole balls for big fingers - rest was good

February 7, 2026
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Reply from Tenpin - York

Hello Lauren, We appreciate your feedback and are sorry the large hole balls were difficult to locate. We will pass your comments to our team. Many Thanks - Kimberley

Rated 1 out of 5 stars

Absolutely freezing in this place

Absolutely freezing in this place, didn't have a good time. Also thought it would be cheaper booking online but it works out more expensive as they have a booking fee, so annoying

January 29, 2026
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Reply from Tenpin - York

Hi Amarjit, thank you for taking the time to leave a review of Tenpin York! We are very sorry to hear that our venue was cold during your recent visit this is certainly not the experience we wish for our customers! Please note there is no booking fee online, however, there is a small booking fee when placing a booking via the telephone. We do hope this will not put you off from visiting us in the future and we look forward to seeing you soon! Best wishes - Mel

Rated 5 out of 5 stars

Great atmosphere good service.

Great atmosphere good service.

January 29, 2026
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Reply from Tenpin - York

Hello, thank you very much for the amazing 5* review of Tenpin York! We are thrilled you had a great time and loved the atmosphere and service and we can't wait to see you again soon! Best wishes - Mel

Rated 5 out of 5 stars

We really enjoyed it

We really enjoyed it. Lots to do for families we think.

January 26, 2026
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Reply from Tenpin - York

Hello Michael, Thank you for leaving us a great 5* review. We are really pleased to hear that you enjoyed your recent visit to our Tenpin in York. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars
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Reply from Tenpin - York

Hi Brian,

Thank you for your fantastic 5* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph

Rated 5 out of 5 stars

Great time!

Great time. Went there to celebrate my bday with friends.

January 25, 2026
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Reply from Tenpin - York

Hi Leo, thank you for the fab 5* review for Tenpin York! We're delighted to hear that you had a great time with friends, and we can't wait to see you again soon! Best wishes- Adelaide

Rated 3 out of 5 stars

Staff are slow and slow to serve at…

Staff are slow and slow to serve at counter there can be 4 members of staff behind the counter but the one serving has to change a barrel leaving queues we don’t order off the app any more because we can finish 3 games of bowling before drinks and food even arrive

February 1, 2026
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Reply from Tenpin - York

Hi Ashley
We appreciate your feedback and are sorry to hear about the slow service you experienced. We'll address the staffing and order fulfillment issues to improve efficiency. We value your patronage and hope to provide a better experience in the future. Best wishes - Clare

Rated 4 out of 5 stars

Good value for money

Good value for money. Booked 2 games for 4 people Saturday afternoon.

January 24, 2026
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Reply from Tenpin - York

Hi Patricia, thank you for leaving Tenpin York a lovely 4* rating! We're so pleased you found the games on Saturday afternoon to be of good value. Thank you for your positive feedback; we appreciate your time and we can't wait to see you again in the future! Best Wishes - Rosie

Rated 5 out of 5 stars

Great birthday outing

Staff brilliant, food good value and came out hot. Seating area cleaned between teams. Only downside, if you are a large team over two lanes, you can’t sit and chat but on the plus side the noise is reduced from the other lanes.

January 24, 2026
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Reply from Tenpin - York

Hi Karen, thank you for leaving Tenpin York a lovely 5* rating and review! We're glad you enjoyed your experience with us! It's great to hear that our staff and food met your expectations. We appreciate your feedback regarding the seating for larger teams and are happy you found the noise levels acceptable. We look forward to seeing you again in the future! Best wishes - Rosie

Rated 5 out of 5 stars

Highly recommend

We always enjoy our visits to Tenpin! The staff are great, we love the set up and the food is fab! We LOVE the arcade and prizes at Tenpin more than Hollywood bowl aswell.
Can't recommend Tenpin enough! X

January 5, 2026
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Reply from Tenpin - York

Hello Amanda,
Thank you for taking the time to rate Tenpin York 5 stars. We are thrilled that you always enjoy your visits and that you love the arcades. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura

Rated 4 out of 5 stars

All worked well.

All worked well. Enjoyable day

January 18, 2026
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Reply from Tenpin - York

Hi David, thank you so much for the lovely 4* review of Tenpin York! We are delighted you had such an enjoyable visit and we very much hope to welcome you back again soon! Best wishes - Mel

Rated 5 out of 5 stars

Good experience

Good Staff, easy to use bowling interface on lanes

January 18, 2026
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Reply from Tenpin - York

Hello Jill. Thank you for taking your time to leave us an excellent 5* review. We are thrilled to hear that you enjoyed your recent visit to our Tenpin in York. We do hope to see you again soon. Best Wishes - Kimberley

Rated 5 out of 5 stars

Fab experience evertime I take my two…

Fab experience evertime I take my two girls 10 and 7 and we always enjoy it and for the price its the best values bowling in Yorkshire I think. Staff very friendly and great with the kids. I will keep coming here

January 17, 2026
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Reply from Tenpin - York

Hi Christopher,

Thank you for your fantastic 5* review at Tenpin York! We are delighted you've had such a great time whilst on your recent visit to us. It's great to hear you found the staff so friendly, we love to hear all about it and look forward to welcoming you back again very soon! Bes wishes- Steph

Rated 2 out of 5 stars

Our lane broke 3 times

Our lane broke 3 times, took nearly 10 minutes to fix the last time

January 18, 2026
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Reply from Tenpin - York

Hi Michelle,
Thanks for taking the time to share your experience at Tenpin York. We regret that the lane malfunctioned multiple times. We appreciate your feedback and will review our equipment maintenance. Hope you will give us another chance in the future. Best wishes - Clare

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