This was a hopeful and desperate attempt to find pain relief for my teenagers severe period pains after the Dr could only suggest the Pill. I am so grateful to say that the tens machine has offered re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... See more
Company replied
Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... See more
Company replied
I got super good service from the company. An item was missing from the package, but the situation was corrected fast and friendly. And after only 25 uses the Tens Unicare device has already helped me... See more
Company replied
Company details
Written by the company
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Contact info
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, United Kingdom
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4.3
Excellent
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Both the company and the device get five stars from me
I got super good service from the company. An item was missing from the package, but the situation was corrected fast and friendly. And after only 25 uses the Tens Unicare device has already helped me a significantly with my urge incontinence. I am absolutely sure that with time I will get rid of it altogether. After a long period of using "adult diapers" daily this feels almost like a miracle. I wish I had bought this handy little thing much earlier!
February 18, 2025
Reply from TensCare
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly delighted to hear that the TensCare Unicare has already made such a positive impact on your life. It's incredibly rewarding to know that it's helping with your urge incontinence and giving you a renewed sense of freedom and confidence — that’s exactly what we hope for our customers.
We're also glad we could quickly resolve the issue with the missing item. Providing fast, friendly service is something we take great pride in.
Thank you again for your trust in us — and we wish you continued progress and success on your journey!
Warm regards,
The TensCare Team
Elise 2 - great product
The Elise 2 does what it says on the tin. Takes a fews goes ensure you have the probe positioned correctly and finding the level suitable for you.
I had a small problem with one of the leads 2 months after buying this. I contacted customer service and they replaced it immediately without any fuss.
Great service.
January 21, 2025
Reply from TensCare
Thank you for sharing your experience with the Elise 2. We’re delighted to hear that you’re happy with the product and that you found the intensity level and positioning that works best for you.
We’re also pleased that our customer service team was able to quickly resolve the issue with your lead. Providing prompt and hassle-free support is very important to us.
If you ever have any questions or need further assistance, feel free to reach out. We truly appreciate your support and kind words.
No response to a report of faulty goods
I ordered an itouch sure from TensCare. Order processed very efficiently and delivery was super quick. After only about 10 uses, the ability to increase the intensity of the pulses failed. Whilst I realise issues with the manufacture are not done to TensCare, what is down to them is how they respond to a report of faulty goods. In my case, they have not. No response at all.
March 16, 2025
Unprompted review
Reply from TensCare
Hi Margaret,
Thank you for reaching out. I’m sorry to hear that you haven’t received a response.
Please ensure that your email was sent to customer.service@tenscare.co.uk. We take pride in responding to all customer inquiries within 24 hours and resolving issues as quickly as possible.
If you haven’t heard back, please be assured that this was not intentional. It’s possible that your email was accidentally missed or sent to an incorrect inbox. To help us assist you promptly, could you kindly resend your message to customer.service@tenscare.co.uk?
We truly value your patience and look forward to resolving your concern.
Thank you
Tenscare
The shipping was fast and ordering was…
The shipping was fast and ordering was uncomplicated
January 22, 2025
Reply from TensCare
Thank you so much for your kind words! We’re thrilled to hear that the shipping was fast and the ordering process was straightforward. We strive to provide a seamless experience, and it’s great to know we hit the mark. Looking forward to serving you again soon
Advertisement
Quick resolution
I ordered electrodes that were dispatched very quickly; unfortunately Evri did not act with the same alacrity, they arrived very late. When I did get them one was faulty but this was very quickly rectified following a short call to a very helpful person at Tens. I would certainly use this company again.
January 20, 2025
Reply from TensCare
Thank you for taking the time to share your feedback. We're glad to hear that the issue with the faulty electrode was quickly resolved and that our customer service team was able to assist you promptly. We apologize for the delay in delivery caused by Evri, and we appreciate your understanding. Your experience means a lot to us, and we're happy that you're satisfied with how we handled everything. We look forward to serving you again in the future!
Order arrived very quickly
Order arrived very quickly , needed a replacement tens machine for my mother who has osteoporosis and the pain that causes.
January 20, 2025
Reply from TensCare
Thank you for your feedback! We're so glad to hear that the order arrived quickly and that you're able to support your mother with the new TENS machine. We hope it brings her the relief she needs. If you have any questions or need further assistance, feel free to reach out. Wishing her comfort and well-being!"
My item arrived on time and was exactly…
My item arrived on time and was exactly as described. It really is easy to understand and does what it is supposed to.
January 2, 2025
Reply from TensCare
Hi Tina,
Thank you so much for your positive feedback!
We’re thrilled to hear that your item arrived on time and met your expectations. It’s great to know that the product is easy to use and delivering the results you were hoping for. If you have any further questions or need assistance in the future, don’t hesitate to reach out.
We truly appreciate your support!
Thank you
Tenscare
Excellent customer service
Excellent customer service, there was an error with the dispatch address. Customer services rang to confirm. Item arrived the following day!
Competitive prices, good customer service, fast postage. Will use again.
February 14, 2025
Unprompted review
Reply from TensCare
Dear Robert,
Thank you for taking the time to share your experience! We're so glad to hear that our team was able to resolve the dispatch address issue quickly and that your item arrived the following day.
We truly appreciate your kind words about our customer service and fast postage.
We work hard to ensure our customers have a smooth experience, and it's great to know that you found our prices competitive and our service helpful.
If you ever need assistance or have any questions, don’t hesitate to get in touch.
Thanks again for your support!
Tenscare
Advertisement
Have had the most positive of…
Have had the most positive of experiences in dealing with TensCare in Epsom - very nice, kind, prompt repiles, very helpful. High quality items, also. Am most grateful.
January 6, 2025
Unprompted review
Reply from TensCare
Hi RICHARDSON/L,
Thank you so much for your kind review. We're delighted to hear that you were happy with the service we provided. Your feedback means a lot to us!
Many thanks,
Tenscare
Reply from TensCare
Dear K.BB, please contact customer.service@tenscare.co.uk if you have any queries. Thank you
Very helpful
Very helpful in identifying the type of electrode I needed and supplying them quickly!
August 21, 2024
Reply from TensCare
Thank you for your feedback
Outstanding service and great product
Outstanding service and great product - the Glowmask which has done wonders for my tired old skin.
September 1, 2024
Unprompted review
Reply from TensCare
Thank you for your feedback
Advertisement
Reply from TensCare
Thank you for your feedback.
Good Adhesive using Royal Mail
As always you respond quickly and use Royal Mail to deliver simply and straightforwardly. I like the new adhesive better than the last one: it lets longer and sticks smoothly and well
August 10, 2024
Reply from TensCare
Thank you for your feedback.
I only ordered replacement wires for my…
I only ordered replacement wires for my tens machine .
They’re 4connections and no one else seems to have them .
They arrived in plenty of time for my daughter to bring them to me in Australia . Anne Burton (mother of Kellie cox)
May 24, 2024
Reply from TensCare
Thank you for your feedback.
Reply from TensCare
Thank you for your feedback.
Advertisement
Reply from TensCare
Thank you for your feedback
Recent Purchase
Recent Purchase
Easy to use website with accurate description at a reasonable price. Delivered on time as stated. I will shop here again.
April 22, 2024
Reply from TensCare
Thank you for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.