This was a hopeful and desperate attempt to find pain relief for my teenagers severe period pains after the Dr could only suggest the Pill. I am so grateful to say that the tens machine has offered re... See more
Company replied
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See what reviewers are saying
Migraine tens machines work well for me, reducing the pain, and if used early enough can occasionally even stop it. I have just started using Tenscare Mynd and my only criticism is the very loud sound... See more
Company replied
Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... See more
Company replied
I got super good service from the company. An item was missing from the package, but the situation was corrected fast and friendly. And after only 25 uses the Tens Unicare device has already helped me... See more
Company replied
Company details
Written by the company
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Contact info
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, United Kingdom
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4.3
Excellent
172 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Could you shed light on why the…
Could you shed light on why the durability of your leads is so short, particularly when it seems possible to manufacture headphones capable of withstanding prolonged use without breaking near the plug or jack? It appears that the plastic material used may be too rigid and lacks flexibility. While I acknowledge the electrodes' shorter lifespan, I'm perplexed by the short liftspand of the leads. From where im sitting it just seems like this is a great way create additional sales.
April 18, 2024
Unprompted review
Reply from TensCare
Hi Thomas, the lead wires are delicate and have a life span of 3-6 months. They can also last longer than 6 months. I have included some suggestions that may help the leads last longer
1. Ensure they are not wrapped around the device or tangled when it is not being used
2. Ensure when removing the leads from the electrodes the lead wire isn't being pulled.
3. Ensure the leads are disconnected from the electrodes and the device when it is not being used.
Please feel free to contact Customer.service@tenscare.co.uk for any further enquires.
Thank you.
Tenscare
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It is amazing !
It is amazing !! It helps me with my back and takes the pain away . I have a knee pad which is brilliant , can not recommend them enough .
February 21, 2024
Reply from TensCare
Thank you for your feedback. We are pleased to hear how the device is helping you!
Reply from TensCare
Hi Darren. I am sorry that the item you ordered is not suitable. We don't seem to have an email from you unfortunately. If you would like to contact us regarding your order, please email us at customer.service@tenscare.co.uk so that we can help solve the issue. Thank you.
Reply from TensCare
Thank you for your feedback.
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Recommended by physiotherapist
Recommended by physiotherapist, has significantly improved my health issues, easy to use and read instructions, fast delivery great service
December 22, 2023
Reply from TensCare
Thank you for your feedback!
I emailed tenscare to check if they…
I emailed tenscare to check if they still supplied the items for my old tens unit, which they, very helpful. Goods arrived on time
November 20, 2023
Reply from TensCare
Hi Angela. We are pleased that we could supply you with what you needed. Thanks for the feedback :)
Excellent product the pads are perfect…
Excellent product the pads are perfect with my old Boots tens machine . Excellent speedy delivery too .
October 31, 2023
Reply from TensCare
Thank you Marie. We are glad to hear that you are pleased with your purchase.
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Great company really easy to order and…
Great company really easy to order and pay you know that your getting the correct items for your tens machine by ordering genuine products and at a reasonable price
October 20, 2023
Reply from TensCare
Thank you for your feedback Paul.
I like the ease of use
I like the ease of use, seems to making a slight difference but I think only time will tell,but I'm very hopeful
October 23, 2023
Reply from TensCare
Thank you for your feedback.
Prompt delivery and kept well informed…
Prompt delivery and kept well informed of my order status .
September 28, 2023
Reply from TensCare
Thank you for the feedback!
Reply from TensCare
Thank you for the feedback!
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Product as described!
The product was as described, took a little while to arrive but was delivered safely in the end
September 20, 2023
Reply from TensCare
Many thanks for your feedback James. We are sorry for the delay that you experienced.
Everyone so helpful
I was so pleased to find TensCare did hypoallergenic electrode pads which actually work. Thank you team!
September 5, 2023
Reply from TensCare
Thank you for your feedback. We are pleased that you are satisfied with your shopping experience with us.
Reply from TensCare
Thanks Martyn We appreciate your feedback.
Had stock of the part I required &…
Had stock of the part I required & quick delivery. Will definitely use again.
August 29, 2023
Reply from TensCare
Thanks James. We appreciate your feedback.
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Strange yet effective.
Time has to be spent on getting used to using the device. Things were a little strange at first as it was a wholly different experience.
After about a week and a half there was a marked difference in my bathroom habits, quite an improvement.
I thoroughly recommend this unit, it takes a bit of courage and patience, but is well worth it.
August 7, 2023
Reply from TensCare
Dear Customer,
Thank you for your review. We are pleased to hear that you have seen results already and hope that you continue to see those results. Thanks!
Fast stress free delivery of gel pads…
Fast stress free delivery of gel pads for the amazing tens Mynd which has had a significant impact on my migraines
July 30, 2023
Reply from TensCare
Thank you for the review Janice. We are pleased to hear that our Mynd machine has been beneficial to you.
HELP WHEN NEEDED
Having identified what I needed to order with the help of a Team Member, I placed the order which I received a few days later. I was therefore able to update my Tens machine and put it again to use, without hardly any delay.
Thus gave me confidence, not only in the Machine but with the Team Back Up.
July 27, 2023
Reply from TensCare
Thank you for your feedback. We are pleased that you are satisfied with the service
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