Ten ThousandReviews 

283
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were let down by their experience overall. Many people found the customer service to be awful, unresponsive, and unhelpful, often refusing to assist with product defects or delivery issues. Customers also frequently reported significant delays in order fulfillment and shipping, with some orders taking over a month to arrive or not shipping at all. Additionally, many experienced problems with product quality, including items falling apart at the seams or shrinking after only a few washes. Some people also felt that the sizing was inconsistent and often ran much smaller than expected, leading to difficulties with returns due to strict policies. However, a few other people also felt that some products, particularly certain shorts, were well-made and comfortable, lasting for a long time.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers reported issues with... See more

Customer service

Consumers find customer service to be negative, with many reviewers describing it as terrible, abysmal, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising the comfort and... See more

Order

Reviewers mention negative feedback about order fulfillment, with many experiencing significant delays.... See more

Delivery service

Reviewers highlight significant dissatisfaction with the delivery service, citing frequent issues with lost... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible experience with this company. Purchased my first pair of interval shorts from them. I went for a light run and they kept moving down the wasit line whoch caused bad chafing. I reache... See more

Rated 1 out of 5 stars

I ordered their Tactical shirt on sale and within two wears the fabric is coming apart at the seams. Which is strange for their “toughest” shirt. Customer support refuses to help due to the item being... See more

Rated 1 out of 5 stars

Ten Thousand clothing is average and the SIZING IS ABSOLUTELY ALL OVER THE BOARD.!!!TERRIBLE CRAFTSMANSHIP OF PRODUCTS!!! If you are looking for casual and athletic apparel stay far away from Ten Thou... See more

Rated 1 out of 5 stars

Love the shorts, hate the customer service, and apparently I'm not alone. I've been waiting a full month for my order to ship. No order updates, no responses to my inquiry emails or the text number pr... See more


Company details

  1. Men's Clothing Store

Written by the company

Training essentials optimized for you and your workout. #betterthanyesterday


Contact info

1.4

Bad

TrustScore 1.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.4

All reviews

(283)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a great experience

I had a great experience purchasing 3 pairs of shorts from Ten Thousand. The sizing was unfortunately inconsistent but the products are very high quality and the customer service was excellent.

May 13, 2022
Rated 5 out of 5 stars

Very fast service/shipping

Very fast service/shipping, and excellent customer support. I have purchased close to a dozen pair of shorts, and really believe they are the best I've ever worn.

November 1, 2022
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Rated 5 out of 5 stars

Excellent shorts and excellent customer…

Excellent shorts and excellent customer service! I wear interval shorts everyday for CrossFit and they are comfortable and look great. Looking forward to more colors releasing and will definitely buy more! Only feedback I have is for the inside tag to be removed on the lined versions.

November 11, 2022
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Rated 3 out of 5 stars

I like the shorts, but sizing is not consistent.

I like the shorts, but the sizing is not the same with each order. Some xlarge are smaller than others. I think they are mislabeled. I bought a pair with a liner in the same size as my other shorts They should fit, right? Nope they are at least 1 full size too small. Company would not return because i cut the liner out. Frustrating. Onto another brand

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

My go to brand.

Great product and company to work with.

Recently had to do an exchange because we missed a promotion by a day or two, instead of having to ship things back for a return, I asked to have the sale credited back to me. They did so and saved me a headache. Really appreciated it.

Also, genuinely love the clothing form TT.

October 12, 2022
Rated 5 out of 5 stars

I'm addicted to Ten Thousand

I'm addicted to Ten Thousand. I'm impressed by quality and design. Often you have to choose between form or function. However, with Ten Thousand you get both, form and function. Their products are durable and well designed. I would certainly recommend them to the novice or expert athlete.

November 2, 2022
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Rated 3 out of 5 stars

Shorts fit well and true, but....

Shorts fit well and true. They are well made and comfortable. Three stars because the elastic in one pair in the waist band is not fixed and it has turned into a rope within the fabric.

November 7, 2022
Rated 3 out of 5 stars

I’m really conflicted here

I’m really conflicted here. Love the gear, but nearly all of my shorts have come apart due to whatever press seal is being used. This leaves my shorts frayed and coming apart. Everything else is clearly built to last and I hope this gets resolved!

October 20, 2022
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Rated 1 out of 5 stars

Mistook me for someone else

Mistook me for someone else, provided me all of their information, when I told them this was the wrong person they were persistent it was me( it was not). After they figured that out they Mailed my package to the wrong address. Did absolutely nothing to help or remedy the issue

October 1, 2022

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